Great staff! Friendly and efficient!
rose holt
Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sue if the surge brakes were properly functioning. One spring was broken and springs appeared to be completely compressed.
Kevin KurkowskiNeeds no improvement, a fantastic location and the employees are the BEST!!!!
Carol RodriguezOffice staff was great, helpful & friendly. The truck cab was dirty & reeked of stale smoke. The steering wheel was actually sticky from dirt & grime. Upon returning Tru k, they came out w/an air blower & blew out the back of the truck. That was their Cleaning! Nothing done to wipe down the cab, steering wheel or anything.
Heidi ScottThe people at the location were great and professional. The van had a low tire pressure warning, however I am not sure if they were really low. There was part of a door seal starting to come off. Even though these were minor issues the van was great over all and served its purpose.
Bert Stockersuper
Larry OhareEasy to pickup and drop off
Keith brandtThe lady who work there she said, I didn’t fill up the gas I am driving overall 39 mile and put a gas on the $17 She said I didn’t fill up the guest but I have a receipt And also price is too high and pay $80 about hour and a half But last time when I rental car and pay $45 and probably do the same thing Would you recommend this location to a friend? On the those question, I put it YES but not this lady who helped me give car
Vasyl YanovskyiThe drop off service. The app moved at a crawl speed and half the time I could not tell if it was loading or not. It was not clear if the vehicle would be left inside or outside. There were no instructions on how or where to leave the key. So app stunk big time and no instructions on return procedure. We had to figure it out.
Mazen ElkhatibMichelle at the unit was awesome to work with. Very personable and took the time to make sure we understood everything.
Kelli BrineyThe customer that came in after me was confused on where to park and where the key drop was. He had the 20 footer. It seems he didn't get the same instructions that I did.
Michael HawesThe man who helped me was wonderful, I will be back again.
Elizabeth Plaskon1 headlight was out on truck and side small mirror was broke on drivers side I was very uncomfortable while driving hoping police didn’t pull me over
Eugene GlosterGreat people in the office and wonderful service!
cyndi caldwellClean, quick, and simple.
Mark blochRented a 15 foot truck, it was an older truck. My haul trip was around 90 miles. The truck for its age overall ran very well. No mechanical issues noted. I always rent from this U Haul location when I need a trailer or truck, very good staff that works there and helpful. Regards
Eldon AdamsImprove the geo location, when I picked up the vehicle I had to wait 20 min for my location to get approved. The same problem happened when I dropped off the vehicle. This was a huge delay, because I lost time that I could have been loading the truck.
Mark DargetLoved the ease of renting the equipment and found it helpful. I hope with all the security breaches you discard important identification from your files.
David BollmanStaff were very helpful to work through and correct the issues caused by original pick up location
Andrew StoneThe associates working were very nice
walter lindamanThe service is always very good. The only disappointment was that the van that I received had less than 1/8 of a tank of gas and I had to go to the gas station in the rain before I could do anything.
Marilyn GilbertStaff was courteous and respectful. Have used this location before. Always had a pleasant experience with them. Would recommend them for anyone looking to rent vehicle.
Clayton LettsOverall the experience was good, however, the back of the pickup truck was wet and I needed to move a piece of furniture. If they could be covered so that the truck is dry that would be much better.
Michele WestrickIt would be nice to have dollies and loading ramps on the smaller truck.
Jamel JonesT
Michael KaschalkCustomer service at this location was 110%
Nasim AshakThe van was missing the passenger visor and sun was blinding.
Derek MuellerNA
William BantomUsed many times, 13/Ryan is excellent
Don ZeollaYou already are . Can was in excellent condition, friendly welcome friendly staff you guys have it all figured out !
Hristo HristovAwesome and quick service
Nick Floresall good
wally kujawaI was charged for gas when I got the truck I gave it back the exact way
Dominique Ortiz MatosStaff was super friendly. The process was extremely easy, and efficient. I booked everything online, showed up, everything was ready to go. Very streamlined. I'll definitely be using this location for all my future truck rental needs
Branden WolfMichelle & the entire staff is wonderful. They give the best service I have ever received. I’m extremely happy with there happiness and kindness. Thank you so much! Lisa Adderley
Lisa AdderleyVery friendly staff, vehicle easy to drive, all went well!
Loise EldridgeGreat people employed there .
Carol RodriguezVery smooth process. I would definitely use this location again.
Tom McneilStaff was great! I didn’t even need to go back to the office after dropping off the equipment they emailed me my receipt.
James TruaxEveryone was very professional
BENJAMIN RODRIGUEZGreat service good people beautiful personality
Jon JappayaGreat job!
Steven RahnVehicle just needs better wheel alignment.
CEDRIC THOMASNothing, everyone is great !!
Carol RodriguezFriendly, helpful staff.
Virginia GleesonI had to go over my time to get the truck back, and it was very easy to extend my time for 6 more hours.
Myron LewisHad the storage unit for years. Always great! Never an issue. If I need storage again, I will go back. Definitely recommend to anyone that needs a storage facility.
Celena Driscoll | Overall ExperienceIt was a last minute rental. They were awesome. Had the truck ready immediately. When I returned it, the experience was just as great. If I need to rent a truck again I will rent from them again and will definitely recommend them to others.
Celena DriscollA well run operation!
Douglas Rizzi | Overall ExperienceNicest people work there. Great customer service and Very efficient.
Kathy Peet | Overall ExperienceFacility is well-maintained. Prices are very good. People are so very friendly and helpful.
Pennylynn Peterson | Overall ExperienceStaff was off the chart friendly and helpful!
Michael Dalessandro | Overall ExperienceStaff very friendly 5 stars . My household items were in storage inside climate control for a few years and everything was in good condition upon move out . They also gave me military discount which was greatly appreciated. Thank you Lakeside budget well done!
Andrea Pena | Overall ExperienceAs a renter, Lakeside Storage has passed the most important tests : 1.Would I rent a unit from you again in the future, YES ! 2. Would I recommend others to do the same, YES ! Thanks..Lakeside / UHaul --great business experience
Bruce Hart | Overall Experience👍🏼
Reynard Brandon Bockart | Overall ExperienceI wouldn’t recommend it because of the pricing I got since I’ve been there three increases and prices they’re not competitive with other storage companies. I got a cheaper deal same storage inside facility for cheaper. I think that you should have competitive prices and not keep raising your prices. That’s the only reason why I moved out because you kept raising the rent.
Felicia Watson | Overall ExperienceStaff is nice and professional the back entrance is a nice and convenient to access the units
Leonard Compton | Overall ExperienceVery satisfied with office staff and the management never had a problem,very secure place. Thank you Carl M
Carlyle McCormick | Overall ExperienceStaff was great!
Bruce Moore | Overall ExperienceGirls in the office are excellent !!!
Kevin Steven Knott | Overall ExperienceThe storage unit was well maintained and we had easy access to get to our things with good span of open hours.
NICHOLAS BAILEY | Overall ExperienceThe place is a great storage unit. I paid for the whole month that I moved out even though I moved out 12 days early. I left it clean and ready for them to rent out. I thought I would get some of my money back for the 12 days but I was told no. If I would have known that I would have left the lock on so they couldn’t rent it out right away
Antoinette Kaye | Overall ExperienceStaff always friendly a d helpful!
Alan Benfanti | Overall ExperienceWe have used Lakeside Storage for more than 10 years and they have always been very easy to work with and very professional. I would highly recommend them for your storage needs!
Scot Holloway | Overall ExperienceThe storage facility and truck rental experience was top notch.
Jerry Bonnici | Overall ExperienceGreat staff and overall very easy process. Really like this location. I was able to rent a box truck the day of moving too!
Robert Fretter | Overall ExperienceThank you! Great Staff
Joseph Leopold | Overall ExperienceCouldn't have been easier! Convenient access, helpful staff, and well maintained.
Nicholas Manciero | Overall ExperienceThis is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.
Denice Emmett | Overall ExperienceWe never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.
Colleen Walsh | Overall ExperienceGreat will use in the future
Clarence Dishman | Overall ExperienceVery happy with my service. Fast, friendly and informative. I would recommend to anyone! Thank you, Mike Richardson
Mike Richardson | Overall ExperienceGood unit ran by courteous professionals.
Ross McClary | Overall ExperienceOffice staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.
Lawrence Hopenrath | Overall ExperienceEasy to access. Clean unit and good lighting for evening access.
Christina Kerr | ReservationAll went well
Donna Folkema | ReservationMove went good with no issues
Alex Escutia | ReservationGreatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!
ALDO BARDHI | Overall ExperienceThank you for your support
MICHAEL PATTILLO | Overall ExperienceGreat customer service.
THEODORE HEIM JR | Overall Experienceall went perfectly and couldnt be happier with my experience there!
TONY DUTTON | Overall ExperienceTara provided excellent customer service and was very accommodating.
JOSEPH RAYMOND | First ImpressionsIt was pretty simple once everything was reserved online.
Frank Loussia | First ImpressionsExcellent and friendly service.
Privacy Request | First ImpressionsService was excellent. Very friendly and informative.
HOPE MCCARTHY | First ImpressionsThe faculty was very friendly and helpful.
Privacy Request | First ImpressionsSuper friendly staff and beautiful building. Busy location as that`s a good problem for business. Been using this place for years!!!
Privacy Request | First ImpressionsA difficult day for my family, was completely turned around by the staff at this location. Tara, Brandon, Charlene and Raquel went completely out of their way to take care of us.
Privacy Request | First ImpressionsStaff was friendly and easy to work with.
Privacy Request | First ImpressionsAs expected
Privacy Request | First ImpressionsIf it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!
MARY ANN BERRY | First ImpressionsVery professional and clean. Staff is extremely helpful and patient.
Privacy Request | First ImpressionsStaff was great - storage unit works fine.
Privacy Request | First ImpressionsGreat experience. Staff was awesome. Thank you !!!
Privacy Request | First ImpressionsGreat experience with this location.. Staff is awesome!! We will definitely used them again..
Privacy Request | First ImpressionsVery clean and very friendly staff! I am very happy!
Privacy Request | First Impressionsawesome smooth transactions.. Everything was handled in a timely and professional manner. We would definitely refer our family n friends to them.
Privacy Request | First ImpressionsVery clean and professional facility and staff
Privacy Request | First ImpressionsEveryone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.
NICHOLAS TESHICH | First ImpressionsWe were pleasantly surprised to see that this business is very clean and well maintained. The staff is so friendly, even greeting us with a smile as we walked in the door.
Privacy Request | First ImpressionsThe people there were very helpful! The storage unit is clean and easy to get to.
Privacy Request | First ImpressionsStaff was friendly and helpful. Unit was newer and clean.
Privacy Request | First ImpressionsDidn`t move in. Uhaul was misleading on their site, therefore I never utilized the storage facility and instead, re-scheduled my move.
Privacy Request | First ImpressionsDidn`t move in. Uhaul mislead me on their website about the rates involved with the unit.
Privacy Request | First ImpressionsEasy transaction. Very nice people. Great location.
Privacy Request | First ImpressionsGreat customer service, and definitely a clean facility
Privacy Request | First ImpressionsPleasant and efficient and thorough. Would use again.
Privacy Request | First ImpressionsWas surprised to find out that the free month of storage was not a full month when move in is in middle of month.
Privacy Request | First Impressions