Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC
(U-Haul Neighborhood Dealer)

4,111 reviews

13120 Hall Rd   Sterling Heights, MI 48313
(BTWN M-53 and Schoenherr)

(586) 731-1786

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9:30 am–1:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(586) 731-1786

13120 Hall Rd
Sterling Heights, MI 48313
(BTWN M-53 and Schoenherr)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9:30 am–1:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed

Show All Hours

No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff! Friendly and efficient!

rose holt 
Rating:
4.0

Not sue if the surge brakes were properly functioning. One spring was broken and springs appeared to be completely compressed.

Kevin Kurkowski 
Rating:
5.0

Customer did not leave a comment.

Adam Misch 
Rating:
5.0

Customer did not leave a comment.

Robert Barnard 
Rating:
5.0

Customer did not leave a comment.

Peter Thompson 
Rating:
3.0

Customer did not leave a comment.

Makai Polk 
Rating:
5.0

Customer did not leave a comment.

Joe Stone 
Rating:
5.0

Needs no improvement, a fantastic location and the employees are the BEST!!!!

Carol Rodriguez 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL OSMINSKI 
Rating:
5.0

Customer did not leave a comment.

Ymer Bejko 
Rating:
4.0

Office staff was great, helpful & friendly. The truck cab was dirty & reeked of stale smoke. The steering wheel was actually sticky from dirt & grime. Upon returning Tru k, they came out w/an air blower & blew out the back of the truck. That was their Cleaning! Nothing done to wipe down the cab, steering wheel or anything.

Heidi Scott 
Rating:
4.0

The people at the location were great and professional. The van had a low tire pressure warning, however I am not sure if they were really low. There was part of a door seal starting to come off. Even though these were minor issues the van was great over all and served its purpose.

Bert Stocker 
Rating:
4.0

Customer did not leave a comment.

Fred Harre 
Rating:
5.0

super

Larry Ohare 
Rating:
5.0

Customer did not leave a comment.

Jerome Palazzolo 
Rating:
4.0

Customer did not leave a comment.

Glenn Bowlin 
Rating:
4.0

Easy to pickup and drop off

Keith brandt 
Rating:
1.0

The lady who work there she said, I didn’t fill up the gas I am driving overall 39 mile and put a gas on the $17 She said I didn’t fill up the guest but I have a receipt And also price is too high and pay $80 about hour and a half But last time when I rental car and pay $45 and probably do the same thing Would you recommend this location to a friend? On the those question, I put it YES but not this lady who helped me give car

Vasyl Yanovskyi 
Rating:
5.0

Customer did not leave a comment.

Victor Guzman 
Rating:
4.0

Customer did not leave a comment.

Richard Caulk 
Rating:
3.0

The drop off service. The app moved at a crawl speed and half the time I could not tell if it was loading or not. It was not clear if the vehicle would be left inside or outside. There were no instructions on how or where to leave the key. So app stunk big time and no instructions on return procedure. We had to figure it out.

Mazen Elkhatib 
Rating:
5.0

Michelle at the unit was awesome to work with. Very personable and took the time to make sure we understood everything.

Kelli Briney 
Rating:
5.0

The customer that came in after me was confused on where to park and where the key drop was. He had the 20 footer. It seems he didn't get the same instructions that I did.

Michael Hawes 
Rating:
4.0

Customer did not leave a comment.

Steven Weeg 
Rating:
5.0

The man who helped me was wonderful, I will be back again.

Elizabeth Plaskon 
Rating:
4.0

1 headlight was out on truck and side small mirror was broke on drivers side I was very uncomfortable while driving hoping police didn’t pull me over

Eugene Gloster 
Rating:
5.0

Customer did not leave a comment.

Baddie Hanna 
Rating:
5.0

Great people in the office and wonderful service!

cyndi caldwell 
Rating:
5.0

Customer did not leave a comment.

Adam Shain 
Rating:
5.0

Customer did not leave a comment.

Mortiza zamiri 
Rating:
4.0

Customer did not leave a comment.

ROSALIE CUFFARO 
Rating:
5.0

Customer did not leave a comment.

Elijah Dancer-Rivera 
Rating:
5.0

Customer did not leave a comment.

Joe Konior 
Rating:
4.0

Clean, quick, and simple.

Mark bloch 
Rating:
5.0

Rented a 15 foot truck, it was an older truck. My haul trip was around 90 miles. The truck for its age overall ran very well. No mechanical issues noted. I always rent from this U Haul location when I need a trailer or truck, very good staff that works there and helpful. Regards

Eldon Adams 
Rating:
3.0

Improve the geo location, when I picked up the vehicle I had to wait 20 min for my location to get approved. The same problem happened when I dropped off the vehicle. This was a huge delay, because I lost time that I could have been loading the truck.

Mark Darget 
Rating:
5.0

Loved the ease of renting the equipment and found it helpful. I hope with all the security breaches you discard important identification from your files.

David Bollman 
Rating:
5.0

Customer did not leave a comment.

Darin Lamphier 
Rating:
5.0

Staff were very helpful to work through and correct the issues caused by original pick up location

Andrew Stone 
Rating:
5.0

Customer did not leave a comment.

Belinda Bucci 
Rating:
4.0

Customer did not leave a comment.

Susan Creech 
Rating:
4.0

Customer did not leave a comment.

Carlos Jibrael 
Rating:
5.0

Customer did not leave a comment.

Andrew Trestrail 
Rating:
5.0

Customer did not leave a comment.

Paul Gayan 
Rating:
5.0

Customer did not leave a comment.

James Reid 
Rating:
3.0

Customer did not leave a comment.

Nicholas Duerr 
Rating:
5.0

Customer did not leave a comment.

Ann DensonRicks 
Rating:
3.0

Customer did not leave a comment.

Marcio Scheidt 
Rating:
5.0

The associates working were very nice

walter lindaman 
Rating:
4.0

The service is always very good. The only disappointment was that the van that I received had less than 1/8 of a tank of gas and I had to go to the gas station in the rain before I could do anything.

Marilyn Gilbert 
Rating:
5.0

Customer did not leave a comment.

Melody Simpson 
Rating:
5.0

Customer did not leave a comment.

Jack Johnson 
Rating:
5.0

Staff was courteous and respectful. Have used this location before. Always had a pleasant experience with them. Would recommend them for anyone looking to rent vehicle.

Clayton Letts 
Rating:
4.0

Overall the experience was good, however, the back of the pickup truck was wet and I needed to move a piece of furniture. If they could be covered so that the truck is dry that would be much better.

Michele Westrick 
Rating:
4.0

Customer did not leave a comment.

Jennifer Wells 
Rating:
5.0

It would be nice to have dollies and loading ramps on the smaller truck.

Jamel Jones 
Rating:
5.0

T

Michael Kaschalk 
Rating:
1.0

Customer did not leave a comment.

Joy Warren 
Rating:
5.0

Customer did not leave a comment.

Al Gulick 
Rating:
5.0

Customer did not leave a comment.

Elijah Dancer-Rivera 
Rating:
5.0

Customer service at this location was 110%

Nasim Ashak 
Rating:
5.0

Customer did not leave a comment.

Dennis Spadafore 
Rating:
5.0

Customer did not leave a comment.

RONALD WOODS 
Rating:
4.0

The van was missing the passenger visor and sun was blinding.

Derek Mueller 
Rating:
5.0

Customer did not leave a comment.

MAX NAJI 
Rating:
5.0

Customer did not leave a comment.

Kenneth McGowan 
Rating:
5.0

NA

William Bantom 
Rating:
5.0

Used many times, 13/Ryan is excellent

Don Zeolla 
Rating:
5.0

You already are . Can was in excellent condition, friendly welcome friendly staff you guys have it all figured out !

Hristo Hristov 
Rating:
5.0

Customer did not leave a comment.

Marilyn Gilbert 
Rating:
5.0

Awesome and quick service

Nick Flores 
Rating:
5.0

Customer did not leave a comment.

Gail Preisler 
Rating:
5.0

all good

wally kujawa 
Rating:
3.0

I was charged for gas when I got the truck I gave it back the exact way

Dominique Ortiz Matos 
Rating:
5.0

Customer did not leave a comment.

Jessica Pieper 
Rating:
5.0

Staff was super friendly. The process was extremely easy, and efficient. I booked everything online, showed up, everything was ready to go. Very streamlined. I'll definitely be using this location for all my future truck rental needs

Branden Wolf 
Rating:
5.0

Michelle & the entire staff is wonderful. They give the best service I have ever received. I’m extremely happy with there happiness and kindness. Thank you so much! Lisa Adderley

Lisa Adderley 
Rating:
5.0

Customer did not leave a comment.

ANAS ANEES 
Rating:
5.0

Very friendly staff, vehicle easy to drive, all went well!

Loise Eldridge 
Rating:
3.0

Customer did not leave a comment.

Shaun Turner 
Rating:
5.0

Great people employed there .

Carol Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Ashley Dionne 
Rating:
5.0

Very smooth process. I would definitely use this location again.

Tom Mcneil 
Rating:
5.0

Staff was great! I didn’t even need to go back to the office after dropping off the equipment they emailed me my receipt.

James Truax 
Rating:
5.0

Everyone was very professional

BENJAMIN RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Joshua Baker 
Rating:
5.0

Great service good people beautiful personality

Jon Jappaya 
Rating:
5.0

Great job!

Steven Rahn 
Rating:
5.0

Vehicle just needs better wheel alignment.

CEDRIC THOMAS 
Rating:
5.0

Customer did not leave a comment.

Michael Wenzel 
Rating:
5.0

Nothing, everyone is great !!

Carol Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Latonya Ussery 
Rating:
5.0

Friendly, helpful staff.

Virginia Gleeson 
Rating:
1.0

Customer did not leave a comment.

Brandon Apel 
Rating:
5.0

I had to go over my time to get the truck back, and it was very easy to extend my time for 6 more hours.

Myron Lewis 
Rating:
5.0

Customer did not leave a comment.

Igor Bettio 
Rating:
5.0

Customer did not leave a comment.

Michael McMullen 
Rating:
5.0

Customer did not leave a comment.

Steven Fulks 
Rating:
5.0

Had the storage unit for years. Always great! Never an issue. If I need storage again, I will go back. Definitely recommend to anyone that needs a storage facility.

Celena Driscoll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha Raymond 
Rating:
5.0

It was a last minute rental. They were awesome. Had the truck ready immediately. When I returned it, the experience was just as great. If I need to rent a truck again I will rent from them again and will definitely recommend them to others.

Celena Driscoll 
Rating:
5.0

A well run operation!

Douglas Rizzi  |  Overall Experience 
Rating:
5.0

Nicest people work there. Great customer service and Very efficient.

Kathy Peet  |  Overall Experience 
Rating:
5.0

Facility is well-maintained. Prices are very good. People are so very friendly and helpful.

Pennylynn Peterson  |  Overall Experience 
Rating:
5.0

Staff was off the chart friendly and helpful!

Michael Dalessandro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Gawlik  |  Overall Experience 
Rating:
5.0

Staff very friendly 5 stars . My household items were in storage inside climate control for a few years and everything was in good condition upon move out . They also gave me military discount which was greatly appreciated. Thank you Lakeside budget well done!

Andrea Pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Sterrett  |  Overall Experience 
Rating:
5.0

As a renter, Lakeside Storage has passed the most important tests : 1.Would I rent a unit from you again in the future, YES ! 2. Would I recommend others to do the same, YES ! Thanks..Lakeside / UHaul --great business experience

Bruce Hart  |  Overall Experience 
Rating:
5.0

👍🏼

Reynard Brandon Bockart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Grewette  |  Overall Experience 
Rating:
5.0

I wouldn’t recommend it because of the pricing I got since I’ve been there three increases and prices they’re not competitive with other storage companies. I got a cheaper deal same storage inside facility for cheaper. I think that you should have competitive prices and not keep raising your prices. That’s the only reason why I moved out because you kept raising the rent.

Felicia Watson  |  Overall Experience 
Rating:
5.0

Staff is nice and professional the back entrance is a nice and convenient to access the units

Leonard Compton  |  Overall Experience 
Rating:
5.0

Very satisfied with office staff and the management never had a problem,very secure place. Thank you Carl M

Carlyle McCormick  |  Overall Experience 
Rating:
5.0

Staff was great!

Bruce Moore  |  Overall Experience 
Rating:
5.0

Girls in the office are excellent !!!

Kevin Steven Knott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda Castillero  |  Overall Experience 
Rating:
5.0

The storage unit was well maintained and we had easy access to get to our things with good span of open hours.

NICHOLAS BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Jager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin Roznowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reneka Manning  |  Overall Experience 
Rating:
5.0

The place is a great storage unit. I paid for the whole month that I moved out even though I moved out 12 days early. I left it clean and ready for them to rent out. I thought I would get some of my money back for the 12 days but I was told no. If I would have known that I would have left the lock on so they couldn’t rent it out right away

Antoinette Kaye  |  Overall Experience 
Rating:
5.0

Staff always friendly a d helpful!

Alan Benfanti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Poindexter  |  Overall Experience 
Rating:
5.0

We have used Lakeside Storage for more than 10 years and they have always been very easy to work with and very professional. I would highly recommend them for your storage needs!

Scot Holloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan Bajjaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Grifka  |  Overall Experience 
Rating:
5.0

The storage facility and truck rental experience was top notch.

Jerry Bonnici  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt VanDrus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Gottschalk  |  Overall Experience 
Rating:
5.0

Great staff and overall very easy process. Really like this location. I was able to rent a box truck the day of moving too!

Robert Fretter  |  Overall Experience 
Rating:
5.0

Thank you! Great Staff

Joseph Leopold  |  Overall Experience 
Rating:
5.0

Couldn't have been easier! Convenient access, helpful staff, and well maintained.

Nicholas Manciero  |  Overall Experience 
Rating:
5.0

This is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.

Denice Emmett  |  Overall Experience 
Rating:
5.0

We never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.

Colleen Walsh  |  Overall Experience 
Rating:
5.0

Great will use in the future

Clarence Dishman  |  Overall Experience 
Rating:
5.0

Very happy with my service. Fast, friendly and informative. I would recommend to anyone! Thank you, Mike Richardson

Mike Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Simone  |  Overall Experience 
Rating:
5.0

Good unit ran by courteous professionals.

Ross McClary  |  Overall Experience 
Rating:
5.0

Office staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.

Lawrence Hopenrath  |  Overall Experience 
Rating:
5.0

Easy to access. Clean unit and good lighting for evening access.

Christina Kerr  |  Reservation 
Rating:
5.0

All went well

Donna Folkema  |  Reservation 
Rating:
5.0

Move went good with no issues

Alex Escutia  |  Reservation 
Rating:
5.0

Greatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!

ALDO BARDHI  |  Overall Experience 
Rating:
5.0

Thank you for your support

MICHAEL PATTILLO  |  Overall Experience 
Rating:
5.0

Great customer service.

THEODORE HEIM JR  |  Overall Experience 
Rating:
5.0

all went perfectly and couldnt be happier with my experience there!

TONY DUTTON  |  Overall Experience 
Rating:
5.0

Tara provided excellent customer service and was very accommodating.

JOSEPH RAYMOND  |  First Impressions 
Rating:
3.0

It was pretty simple once everything was reserved online.

Frank Loussia  |  First Impressions 
Rating:
5.0

Excellent and friendly service.

Privacy Request  |  First Impressions 
Rating:
5.0

Service was excellent. Very friendly and informative.

HOPE MCCARTHY  |  First Impressions 
Rating:
3.0

The faculty was very friendly and helpful.

Privacy Request  |  First Impressions 
Rating:
5.0

Super friendly staff and beautiful building. Busy location as that`s a good problem for business. Been using this place for years!!!

Privacy Request  |  First Impressions 
Rating:
5.0

A difficult day for my family, was completely turned around by the staff at this location. Tara, Brandon, Charlene and Raquel went completely out of their way to take care of us.

Privacy Request  |  First Impressions 
Rating:
4.0

Staff was friendly and easy to work with.

Privacy Request  |  First Impressions 
Rating:
3.0

As expected

Privacy Request  |  First Impressions 
Rating:
4.0

If it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!

MARY ANN BERRY  |  First Impressions 
Rating:
4.0

Very professional and clean. Staff is extremely helpful and patient.

Privacy Request  |  First Impressions 
Rating:
5.0

Staff was great - storage unit works fine.

Privacy Request  |  First Impressions 
Rating:
5.0

Great experience. Staff was awesome. Thank you !!!

Privacy Request  |  First Impressions 
Rating:
5.0

Great experience with this location.. Staff is awesome!! We will definitely used them again..

Privacy Request  |  First Impressions 
Rating:
5.0

Very clean and very friendly staff! I am very happy!

Privacy Request  |  First Impressions 
Rating:
5.0

awesome smooth transactions.. Everything was handled in a timely and professional manner. We would definitely refer our family n friends to them.

Privacy Request  |  First Impressions 
Rating:
3.0

Very clean and professional facility and staff

Privacy Request  |  First Impressions 
Rating:
5.0

Everyone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.

NICHOLAS TESHICH  |  First Impressions 
Rating:
5.0

We were pleasantly surprised to see that this business is very clean and well maintained. The staff is so friendly, even greeting us with a smile as we walked in the door.

Privacy Request  |  First Impressions 
Rating:
4.0

The people there were very helpful! The storage unit is clean and easy to get to.

Privacy Request  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Unit was newer and clean.

Privacy Request  |  First Impressions 
Rating:
3.0

Didn`t move in. Uhaul was misleading on their site, therefore I never utilized the storage facility and instead, re-scheduled my move.

Privacy Request  |  First Impressions 
Rating:
3.0

Didn`t move in. Uhaul mislead me on their website about the rates involved with the unit.

Privacy Request  |  First Impressions 
Rating:
3.0

Easy transaction. Very nice people. Great location.

Privacy Request  |  First Impressions 
Rating:
5.0

Great customer service, and definitely a clean facility

Privacy Request  |  First Impressions 
Rating:
4.0

Pleasant and efficient and thorough. Would use again.

Privacy Request  |  First Impressions 
Rating:
4.0

Was surprised to find out that the free month of storage was not a full month when move in is in middle of month.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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