Customer Reviews for Lakeside Automotive
(U-Haul Neighborhood Dealer)

460 reviews

4578 Lake Rd   Brockport, NY 14420
(N of Rte 31)

(585) 637-7360

Office Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(585) 637-7360

4578 Lake Rd
Brockport, NY 14420
(N of Rte 31)

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa Juby 
Rating:
5.0

I rent couple times a week, employees are always professional and helpful. Highly recommended A+++

iliya natyazhko 
Rating:
2.0

Better working trucks.

Fairlea Rhabb 
Rating:
1.0

I was missing not only all the blankets I paid for, but the furniture dolly as well. And I'm pretty certain EVEN THOUGH I TOOK A PICTURE OF THE EMPTY TRAILER AND MARKED THAT THE EQUIPMENT WAS MISSING I WAS STILL CHARGED FOR IT. NOT ACCEPTABLE AT ALL YOU CON ARTISTS.

Todd Radtke 
Rating:
5.0

Nothing

juliann prince 
Rating:
3.0

Customer did not leave a comment.

Laurie Boyd 
Rating:
5.0

Customer did not leave a comment.

James McGarvey 
Rating:
5.0

Customer did not leave a comment.

Chris VanDeMark 
Rating:
4.0

Customer did not leave a comment.

Sophea Mann 
Rating:
3.0

The truck was not clean. The check engine light was on. Didn’t seem to steer properly. Mobile check in and out was a hassle

JON LOURETTE 
Rating:
5.0

The cargo space in the truck was nearly a foot shorter than advertised and the steering needed serious work. The steering was so sloppy it was scary to drive and I didn't dare go over 45.

Matthew Klick 
Rating:
5.0

Truck was very clean

Lisa Humphrey 
Rating:
5.0

Was easy to pick up and return and centrally located for orleans county Monroe county border.

Beverly OConnor 
Rating:
5.0

Very friendly, showed how to use equipment and hooked it up explaining the surge brakes. Highly recommend

JOHN BURGSTROM 
Rating:
4.0

Had some trouble with the lock. Gas was only 1/4 full. Other than that-good experience. Truck was bigger than I thought

JOELP ZASTROW 
Rating:
5.0

Jen is amazing! Very professional and friendly. She made the return process so easy.

Michael Gregal 
Rating:
3.0

Customer did not leave a comment.

Krystal Villegas 
Rating:
5.0

One suggestion, maybe explain the online rental steps BEFORE the customer arrives for pickup. Especially the step where you DO NOT get the key to the truck until the Credit Card is processed. Your single sentence wasn't enough of a highlight, and I spent a few minutes trying to find the key

Douglas Kucmerowski 
Rating:
5.0

Customer did not leave a comment.

David Burrows 
Rating:
5.0

Customer did not leave a comment.

Annette Weed 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bingeman 
Rating:
5.0

The guy was great and helpful

Dominique JeanPhilippe 
Rating:
5.0

No Hassle Returning Vehicle..

john barry 
Rating:
2.0

Customer did not leave a comment.

Joshua Gillett 
Rating:
3.0

Quoted on number 14619827 $2917.08 plus 98.00 for insurance. My actual bil charged was over $3300.00 including insurance. I should have stuck with Penske which overall was $ 1000. cheaper.

willam breach 
Rating:
5.0

Great customer service! Thank you!

Christopher Monfiletto 
Rating:
5.0

Customer did not leave a comment.

Samuel Gardner 
Rating:
5.0

Customer did not leave a comment.

Jacob Richardson 
Rating:
1.0

I just don't have words for what I feel about this experience. Very negative. I will never use this third party location for a Uhaul rental again and I will certainly not be recommending it to anyone.

Anne Taylor 
Rating:
3.0

Customer did not leave a comment.

Tania Carter 
Rating:
5.0

Very helpful and efficient staff at Lakeside Automotive. Would definitely recommend and use again!

Scott Scharping 
Rating:
5.0

Customer did not leave a comment.

Chris VanDeMark 
Rating:
2.0

Actually supply the equipment I pay for. Paid for an appliance dolly and never got it. Had to move two stoves, two dishwashers, and two fridges up and down stairs by hand. Not pleased. Also, had to wait 20-30 minutes to return it because you wouldn’t answer the phone about the fact I never got the dolly.

Colton Worthington 
Rating:
3.0

Customer did not leave a comment.

Kevin Blanchet 
Rating:
5.0

Customer did not leave a comment.

Freddie Gardner 
Rating:
3.0

Customer did not leave a comment.

Charlene Stadtmiller 
Rating:
5.0

There were no concerns. It was pretty straighforward. I came in without a reservation during business hours. I provided my personal information and recieved the vehicle. After finishing my move I dropped my key off the same day.

Marcus Rowe 
Rating:
2.0

Customer did not leave a comment.

Sandra McKenna 
Rating:
4.0

Customer did not leave a comment.

matthew zurowski 
Rating:
3.0

Customer did not leave a comment.

DONNA PALADINO 
Rating:
5.0

Customer did not leave a comment.

Michael Tindal 
Rating:
5.0

Customer did not leave a comment.

Leks Lubkemann 
Rating:
2.0

Pick up was nearly impossible because the cell service in this area is garbage and there isn't wifi. I actually called the store in Greece, NY and the helpful clerk was able to get me checked in and get moving a full 40 minutes after I arrived at my pick up time.

Kaylynne Wilemon 
Rating:
1.0

did not remove snow around or on vehicle. windshield wipers were not the correct ones for snow, the back door to the truck had problems opening and the truck pulled to the right.

Stephen Benham 
Rating:
3.0

Customer did not leave a comment.

Nicole Spohr 
Rating:
3.0

Customer did not leave a comment.

Jessica Cruz 
Rating:
2.0

Customer did not leave a comment.

Robert Putnam 
Rating:
5.0

Customer did not leave a comment.

Karole Kinney-BAASE 
Rating:
3.0

Place was closed

TERRY LEE THAYER 
Rating:
5.0

Customer did not leave a comment.

yusus karataoglu 
Rating:
2.0

Customer did not leave a comment.

LUANNC HOWE 
Rating:
2.0

PR skills were lacking.(at pick up location) Many thanks to my regional office for the many changes made to my reservation due to my new house closing.... Thank you so very much!!!

Diana Jubenville 
Rating:
5.0

Customer did not leave a comment.

Dan sell 
Rating:
4.0

Customer did not leave a comment.

Brenda Bippes 
Rating:
4.0

Customer did not leave a comment.

DONALD PALMER 
Rating:
5.0

Nothing Truck rental was flawless

Craig Grunthal 
Rating:
5.0

Customer did not leave a comment.

Matthew Yauchler 
Rating:
5.0

Answer the phone when people call for roatside assistance.

Donald schultz 
Rating:
3.0

Vehicle was dirty on the inside. Additionally just after leaving location, check engine light came on.

Jeremy Dalton 
Rating:
3.0

Customer did not leave a comment.

THOMAS Spaulding 
Rating:
5.0

Customer did not leave a comment.

Khadija Aweis 
Rating:
4.0

Customer did not leave a comment.

FRANK GAMBEL 
Rating:
5.0

Customer did not leave a comment.

Trevor Pray 
Rating:
3.0

Customer did not leave a comment.

Michael Dana 
Rating:
3.0

The truck roof leaked destroying my dAUGHTER'S MATTRESS.

Kevin Wilson 
Rating:
5.0

Customer did not leave a comment.

Shyan Walker 
Rating:
5.0

Location was convenient.

Jody Wayland-Smith 
Rating:
1.0

I showed up to the location hours before the pickup to confirm the right times and card would be charged as per my conversation with the rep. It wasn't, the wrong card was charged and charged the wrong amount and my friend received no help hitching the trailer in the rain

Nia Coppini 
Rating:
5.0

Tony and Shane At Lake Side made the whole experience feel like we were Family. You have a couple of great assets in them.

Andy Riexinger 
Rating:
1.0

Customer did not leave a comment.

Timothy McNamara II 
Rating:
5.0

Customer did not leave a comment.

John Jessop 
Rating:
5.0

Need to offer a half day rental as I only rented for a couple of hours!

Steve Chapin 
Rating:
4.0

Small space. Had to move truck to be able to park car. Friendly staff!

Brenda Honeck 
Rating:
5.0

Customer did not leave a comment.

JOSHUAF HUDZINSKI 
Rating:
5.0

N/A

Aaron Slattery 
Rating:
3.0

Customer did not leave a comment.

Sally Vink 
Rating:
5.0

Nothing. Everything went smoothly and it was easy to use the check in process. Thank you!

Jennifer Williams 
Rating:
4.0

Customer did not leave a comment.

Teresa Ward 
Rating:
5.0

Customer did not leave a comment.

Shamara Robinson 
Rating:
5.0

Customer did not leave a comment.

Michael Dobbertin 
Rating:
3.0

Can't rate staff due to the trailer being dropped off after hours.

Larry Headley 
Rating:
3.0

Customer did not leave a comment.

Susan Morse 
Rating:
5.0

Customer did not leave a comment.

Kyle Page 
Rating:
5.0

Customer did not leave a comment.

Chris Kalen 
Rating:
1.0

This specific store was unorganized and inconvenient. I showed up on time to pick up my truck and when I opened my lockbox there was no key. So then I proceeded to have to sit on hold, then wait for an area manager to come to the store to cut me a new key. This was a huge inconvenience and I will never be renting a U-Haul from Lakeside Automotive again. However I will say that the U-haul area manager was very helpful and I appreciate him and the good job he did.

Josephine Boyd 
Rating:
2.0

I put the key in their UHaul dropbox #1 (along with the receipt for the gas to show I replaced what I used), but somehow they couldn't find the key the next day and blamed me. This was after they called me to verify that I did indeed put the key in the dropbox. I don't know what they did with the key, but for them to charge me a $75 locksmith fee plus an additional $35 for an additional day's rental rental for their mistake is just ridiculous. I took a bunch of pictures of the truck when I returned it to show that I didn't damage it in any way, but I didn't realize I should have taken a picture of me putting the key into the dropbox as well! I'm currently disputing the additional $110 charge on what should have been an under $50 rental.

Erik Rist 
Rating:
5.0

Customer did not leave a comment.

Robert Nitzenberger 
Rating:
2.0

Location did not put in my 24/7 reservation so I was not able to pickup my truck at the reserved time and I had to wait until the next day. When I picked up the truck the next day, none of the employees were wearing masks.

Emily Garrett 
Rating:
5.0

Customer did not leave a comment.

Rick Miller 
Rating:
5.0

Customer did not leave a comment.

Jaime Mcewen 
Rating:
5.0

Customer did not leave a comment.

BRIANP MERZ 
Rating:
3.0

The customer service was subpar. I felt like a nuisance rather than a customer. The representative seems preoccupied with other things and not interested in serving my needs. On the other hand, once he gave me his attention, he seemed knowledgeable and was helpful getting the equipment attached to my vehicle. Again, once I had his attention, he also processing my payment quickly and efficiently.

Kody Young 
Rating:
5.0

Customer did not leave a comment.

Marcia Bartalo 
Rating:
4.0

Customer did not leave a comment.

Mike Helwig 
Rating:
5.0

Customer did not leave a comment.

Zachia Gray 
Rating:
3.0

Make sure the code for the boxes to pick up keys is correct. Make sure the key that is in the box is matched up with correct truck that the website says it’s assigned to.

Jahadi Prior 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Freier 
Rating:
5.0

Customer did not leave a comment.

cynthia tanner 
Rating:
5.0

Customer did not leave a comment.

Milena Alexander 
Rating:
4.0

Customer did not leave a comment.

THOMAS IACUBUCCI 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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