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eric b
Customer Reviews for Lakeshore General Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Rex HGreat customer service
Troy BNa
Jeremy HVery friendly. Easy drop off.
Tamara MWe have always had such a wonderful experience when renting equipment from the Lakeshore General Hardware location. The customer service we receive there is second to none we have ever experienced and highly recommend anyone looking to make a reservation in the area to choose this team as your pickup and/or drop off location. You will receive service with a smile!!!
Shushane Wthey sorted the mix up with no hassle.
robert rYour customer service phone line was good. Keep those employees. Had to call 3 or 4 times with questions. They all took care of us.
Vincent PWe've used this location before and they've always been friendly and everything has always gone smoothly. No different this time as well. Clean trucks, smooth process...just what you need for a hectic moving day...
MICHAEL Ggreat people to work with!
JEFFREY CNothing to improve.
Raymond MVery helpful and excellent service.
Charles CWhen I thought my prior experience was great when I picked up the uhaul...it was "even better" dropping it off. This team here at Lakeshore General Hardware is one if a kind. EXCELLENT!!!
Shushane DThe gentleman (Jeremy) was amazing to help me
amanda hVery friendly and helpful
James DThis uhaul location is always spot on with customer care and professional service. They always go out of their way to make sure the equipment is properly hooked up and ready to go. 👍
DANIEL KEverything was good , didn’t have any windshield washer
Donna MIf you could not have the employees park in front of U-Haul trucks that would be great!! I waited 20 minutes for them to move a vehicle so I could leave
Jesse WSuper support at this location and very focused on customer service. The best experience I've had with uhaul. Highly recommend!!!
Shushane DVery friendly and customer service oriented staff. Highly recommend to anyone requiring a rental.
Shushane DAlways friendly and professional. Very helpful and knowledgeable of the equipment. Every U-Haul location should be like this one.
DANIEL KThe contractors you have were awesome
Jon DSpring Mountain Realty PLLC 229 Main St Bean Station, TN 37708 This was the original pick up location. They were rude and not helpful. They would not help us at all. The truck that we had reserved had no key. We had to transfer reservation to another location which cost a couple of hours. Would not recommend this location.
Jason IIn Bean Station this is the best location. Other one is a realty company and not always available
Jo DGreat service!!!
Alan Boriginal pick up was at a realty office. They were NOT open. The contact person listed on the door was out to lunch and said the person that handles the U-Haul trailers was on vacation. We went to another location to get a trailer. That location was on Lake Shore Drive, Bean Station TN, and they were very helpful.
Jo DThe truck we picked up from this location broke down on the interstate. I thought that trucks would be inspected between rental arrangements but that does not seem to be the case. Inspect the vehicles for mechanical issues. Experiencing a truck breaking down was very stressful. Waiting 7-8 hours for a resolution for the broken-down truck was incredibly stressful. Transloading a truck and not having moving assistance arranged by UHAUL until 2:00pm the day following the truck breakdown was beyond stressful. I realize this site above only had responsibility for the truck. The customer service of UHAUL overall needs improvement.
Jennifer GThe gas hand was a floater, would definitely have that check other than that it was good
brittany vThe woman that helped us was so sweet and so calm, despite the stress she was under with the business she was getting. She didn’t have a truck small enough for us, she understood our situation and sent us to a place nearby with the size truck we needed. We had zero issues getting the truck.
Jenna CThis place was overloaded with U-Haul equipment. U-Haul needs to have someone disperse equipment to other locations to make it more convenient for customers to rent & to help U-Haul centers to not overload their property.
JOE AVery nice people to work with. Truck was in good shape.
DANNY KThank y’all so much, made moving so much easier this go around.
Farrah KJeremy was great!
Regina BI did not rent anything let alone a uhaul. If soneone rented a truck under this name or this email its fruad
Andres VSales associate was incredibly helpful and friendly. Unfortunately, truck smelled like smoke and had a cracked windshield. Would have been a much more enjoyable trip with cruise control. Next time I will confirm whether or not the Uhaul has it before I rent.
ERICA MThe staff there was extremely helpful and quick. Clean equipment and well maintained. Would definitely recommend this location to anyone looking to rent a u haul.
Allan HThe guys at the location are friendly and helpful. Shop there often.. Dropped ours off after hours around midnight. Locations well lit and easily accessible. Drop box just off the front door. Second time we've used the location with no issues what so ever.
BRANDON Mvery frendly
john rCleaner, there was a lot of dog hair and old food on the floor
Marissa JMost5 Li8kely the BEST experience with U-Haul that I have ever has John McDonald
JOHNNY MAttendant at store was very helpful. Excellent customer service. ⭐⭐⭐⭐⭐
Raymond CThey were great, I use them whenever I need a rental
Michael FVery friendly and helpful
REGINA BFirst of all, I do not appreciate the innacurate report and being placed on the DO NOT RENT to status. I'm not sure why this occurred other than the gentleman at the rental counter saying that I had gotten pulled over on I40 for excessive overweight pulling a car hauler with a UHAUL truck. First, I have NEVER towed a car and even more NEVER rented a car hauler. Secondly, I work for a company that checks our driving records annually and I would have been reprimanded for this offense. UHAUL needs to do a better job of screening and documenting to eliminate this from ever happening again. Unfortunately for UHAUL, I have 3 moves scheduled this year for my daughter, my son, and my wife and I but due to this completely false accusation, I will do business elsewhere.
Donald MCheck out was okay but they did not explain equipment use or the damage to the truck. Only found damage report on back of validation tag when checking in.
Michael LMake sure it is mechanically sound and safe to drive. The truck had a messed up wheel barring and could not go over 55 mph without feeling like the wheel was going to come off.
Brittany DI have used this location before and I always had a good experience..
Joseph GBoth individuals I dealt with were very knowledgeable. Initial pickup was 10-15 mins tops. Drop off was 5 mins, no need to go back inside, everything was taken care of outside.
Gregory TNice people!
Bryan CStaff was friendly and went above and beyond to help.
MICHAEL SLess than 10-mins to do the pickup paperwork & out the door where the same gentleman did the hookup for me. Return was even quicker. He met me in the parking lot & unhooked the trailer. Checked me off as "returned", emailed me the receipt, & I was done& gone. 3-mins tops. The gentleman really knew his stuff, and was very courteous.
Gregory T