Comentarios del cliente para Lakeshore Exxon

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lakeshore Exxon

Grado total:

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Leigh M. en

Grado:

Everyone here is always pleasant and knowledgeable.

Robert M. en

Grado:

Have enough blankets on hand

Wilfredo R. en

Grado:

El cliente no dejó un comentario.

Leigh M. en

Grado:

El cliente no dejó un comentario.

Charles A. en

Grado:

Went very smoothly! Van was available when promised, was clean, and return was super easy!

Cody M. en

Grado:

Understand how to use your own system and make sure employees know what to do when someone comes in to drop off a Uhaul. It took me an hour to get a van I reserved and the employee had no idea what to do when I dropped it off.

AAron L. en

Grado:

The woman who serviced my equipment check-out was cordial and helpful. Only downside was she had to serve the steady stream of gas station/convenience store customers while also working on my check-out, so there were many interruptions and it took quite a while. I understand the situation, but still, it made an ahead very long day a bit longer. The following is not a critique of the location where I picked up the equipment, but rather the overall experience engendered by that location's distance. If at all possible, please try to facilitate not-same day equipment pick-ups. I rented a 15' truck and car transport trailer separately, a day apart, to simplify truck loading logistics at my apartment, where parking is crowded. When it came time to retrieve the trailer, I had a 35 minute drive to get it, followed by a 45-minute drive back-tracking in the opposite direction of my final destination to get my car where I'd left it the day prior when I got the truck. This all ate into my allotted truck mileage substantially, not to mention, of course, the added stress and travel time added to my move day.

Corey K. en

Grado:

El cliente no dejó un comentario.

Philip T. en

Grado:

El cliente no dejó un comentario.

Randy D. en

Grado:

Personnel was very helpful even though I selected another drop off location initially. Great place to do business.

Thompson M. en

Grado:

Everything went without a hitch. Thanks.

Jonathan M. en

Grado:

El cliente no dejó un comentario.

william F. en

Grado:

Friendly service

Francis J. en

Grado:

El cliente no dejó un comentario.

Gary D. en

Grado:

El cliente no dejó un comentario.

alan stephens D. en

Grado:

The service at lakeshore Exxon was great and I liked the ford van.

Bryan R. en

Grado:

ATROCIOUS CUSTOMER SERVICE! DO NOT RENT FROM THIS LOCATION. WE RETURNED THE TRUCK 100% CLEAN AND WAS TOLD BY THE STORE MANAGER THAT IT WAS FILTHY AND WANTED TO CHARGE A $35 CLEANING FEE. NOT SURE WHAT IS GOING ON, THE TRUCK WAS NOT CLEAN WHEN PICKED UP WITH A STICKY SUBSTANCE SUCH AS SODA ALL OVER THE DRINK HOLDERS AND DASH AND WE CLEANED IT UP. I HAVE RENTED AT THIS LOCATIOB MULTIPLE TIMES AND HAVE HAD NO ISSUES. THE MANAGER WAS UNPROFESSIONAL AND RUDE TO SAY THE VERY LEAST. UHAUL SHOULD REMOVE THEIR PRODUCTS FROM THIS LOCATION. I WILL BE SURE TO LET EVERYONE I KNOW VIA ALL CHANNELS AT MY DISPOSAL INCLDING SOCIAL MEDIA TO GO ELSEWHERE.

Robert B. en

Grado:

Find closer site to users end address.

Cynthia S. en

Grado:

Equipment had cigarette butts on the floor & a lighter & other stuff on the dashboard.

Elliott S. en

Grado:

It’s just fine.

ROSEMARY H. en

Grado:

El cliente no dejó un comentario.

INEMESIT E. en

Grado:

They didn't want to show me where the lights were and how to open the back. None of the charging ports inside the car worked so my phone almost died on the 10hr drive and I couldn't use gps. They didn't chose a specific drop off, so when I went to drop off the vehicle I couldn't because they couldn't find my name. The lady taking the vehicle didn't know how to check it in so she had to get my personal info and I was charged for an extra day. Worse uhaul experience ever!

randy J. en

Grado:

Extremely pleasant experience!!! Great service, very knowledgeable crew and great truck. Will definitely use again and will recommend to ALL. THANK YOU UHAUL AND EXXON

Bryan R. en

Grado:

El cliente no dejó un comentario.

Bryan R. en

Grado:

El cliente no dejó un comentario.

George B. en

Grado:

Nothing, Uhaul staff was very helpful and informative. Thanks Lake Shore Exxon!!!

Jessica H. en

Grado:

I had put in for a Dundalk location. I was sent to Pasadena. This added miles to my move which in effect caused me to go over and I had to pay more. I should not have been penalized for Uhaul’s disregard for customers needs. I completed the expresss check in. It was a 40 minute ordeal. I had to wait for the cashier to wait on his connivence store customers. The first truck would not start. The second truck started but we had to wait because we were blocked in by the fuel truck.

Marianne R. en

Grado:

El cliente no dejó un comentario.

Melissa B. en

Grado:

El cliente no dejó un comentario.

Eric A. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Staff added on extra charges for moving pads when no moving pads were requested or received. Better training for staff members is need.

Kristin D. en

Grado:

El cliente no dejó un comentario.