The truck was great. New and clean. The location was not good. I returned it before my allotted time and the attent didn't close out the rental an hour and a half later, and I was charged an extra dayMatthew S.
Customer Reviews for Lakeshore 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was charged for 50 extra miles when I only went 12 miles. I was also charged the insurance even though I opted out of it.Casey L.
This was a dismal and disappointing experience. The van was only 3/4 full of gas and the inside cargo portion either had cat litter or sand in it (which would scratch the furnoture I was picking up), I had reserved moving pads and a dolly and it was not in the truck and when I brought this to the attention of the rep, she said they didn't have it. I was told a copy oif the contract would be mailed to me but it was not. Next time, I will return to Budget rentals for my needs.Stephanie B.
will use this terrific location again for sure!! easy and convenient!Bryn I.
More communication and detailed information for what will be required to pick up the vehicle would be helpfulMarguerita L.
El cliente no dejó un comentario.Dotun O.
I had issues with picking up my reservation. Waited there for about 40 minutes before I was able to get the keys. Error on the app. Also told me it was due to the previous renter not closing out preoperly.Had to call 1800 uhaul number where there was a 30 minute wait, when they call back it says you are being connected and it still took additional 15. The images for the condition of the truck were not current as it did not show the scrapes that were on the truck. Cup holders . Window opener and parts of the seats were sticky, also dog hair all over The workers at this pick up location were great and did their best.brian T.
El cliente no dejó un comentario.Mark S.
Picking up the vehicle was impossible took over 50 minutes once I arrived at my reservation time. Which was 10:30am. Verifying was impossible, need to have the person who gives you the keys know more of what's going on. He had no clue what to do when it took so long to pick the vehicle. Dropping off was super easy make the pick just as easy and this process would be so much easier.Alyssa G.
El cliente no dejó un comentario.Zachary P.
I couldn't figure out how to change the time on the clock. It was off from daylight saving.Justina L.