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LAWRENCE C
Customer Reviews for Lakes Country Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In started driving from Northern MN after a 12 plus inch snowstorm, some 1700 plus miles to Florida. The truck was in decent condition considering the 135+K miles. The truck was as clean as could be expected considering it was buried under a foot + snow. I made it, and was happy to have the truck for my move! B Emans
Bradley ELakes Country was great; however, U-Haul as a company needs to give up and let someone take the company that can manage it.
Dennis SNothing to improve, everything went very smooth.
Tim JEasy parking
Ann RUHAUL moved my drop off location which put more miles on the truck than if we had been able to drop it off in Cross lake. Cross Lake MN was where I selected to drop the truck off and UHAUL changed the location to Pequot Lakes. This was 18 more miles that was put on the truck, which I had to pay for. I am not very happy about that. Poor planning on UHAUL I should not have had to pay more to go further.
Geraldine WWhy was I forced to return to this location, when there was a location two miles from my home? Will never recommend u Hall to any one.
PAUL CReturn done via phone. Dropped off after hours.
Kenneth KGreat experience-so easy
Caroline RGreat service and easy to pick up location. Owner was the nicest guy who made renting this truck the easiest and best part of moving!
Kristen CThe location was great, the owner was great. He was super flexible on pick up time.
Ethan JI returned the U-Haul with more gas than what it had, and they said I returned it with only 1/8 of a tank and charged me 70$ for fuel.
Jeremy MPlease include the equipment requested in the rental. I was charged for a appliance dolly, but it was not provided.
ROBERT HI called and made my reservation at a location near me. However, 2 days before my rental, I received an email telling me the equipment I rented is in a completely different location miles away from the location I thought I was renting from. This is not OK. If a reservation is made and confirmed at one location, the equipment should be at that location, not a different location.
Jon CWe were not able to complete the online return process on uhaul.com. We were only able to complete the process after we downloaded the uhaul app.
jeff oMobile check in and check out did not work
Troy BIn Illinois we usually deal with real people. The location I dropped off to there was no one there and the contact number went to voice mail with no response in two days. I eventually had to use the uhaul app to get the trailer turned in so I could return home.
Ed NWas given the wrong U-Haul and spent 45 minutes on hold to get ahold of U-Haul to get it corrected in their system
Jordan YWe were not able to use the online check in at this location. My sister had the same issue last spring. It must be an internet issue? Does the business need to consider investing in better technology? At any rate, we were not able to rent the extra items requested so had to contact customer service to reverse those charges and customer service over the phone was terrific.
Grant EMy original reservation got cancelled while I was there to pick up my truck then had to make a new reservation. The online app for getting a uhaul is not user friendly at all I had issues with my original reservation trying to get the truck then it said it was cancelled then I had even more issues with the new reservation trying to fill out the information for the second reservation then when I was trying to get the $50 back for the guarantee pick up I was told that I wouldn’t be able to get it cause they said their system said my first reservation was cancelled an hour and 45 mins after I made the second reservation. On top of the fact I paid over $200 for this truck. I finally talked with Christopher and I was able to get the guarantee $50 but only after explaining my situation and finding out that there were no notes of me talking with someone before. I feel I should be reimbursed for the whole amount as that experience was not necessary at all. The customer services was not good at all. And I work in customer service I know what it’s like and that was not good. I will not be going through uhaul ever again. I was made to feel like I was a liar about the whole experience.
Cynthia ORight off highway. Easy to drop off. Owner not there but had number posted and responded in 5 min. Helped resolve issues.
Nathan HBigger inventory
john mTrailer lights non-operational. I drove over 2 hours to get a trailer with lights that didn’t work. Owner lent me magnetic lights.
Dave ZStraight up professional guy
Shannon BRenting from U Haul was a messed up deal. I reserved a 26’ truck 3+ weeks before I needed it. The night before my pickup date I received an email saying they have 15’ truck available. When I called customer service they found a 26’ truck at a different location (which was fine) but the pickup location was closed. Customer service located me another truck 25 miles away!! Sure why not they get paid per mile on top of the daily rental fee! Costumer service reduced my rental rate $10. 10 bucks? What a joke. The whole transaction was a farce. Pickup and drop off process took at least 45 min via smart phone. On top of the hours I spent that day on the phone with customer service. Who has that kind of time on moving day? Besides the actual pickup and drop off location being 20 miles out of my way it was a nice spot & I have zero complaints about that business.
TINA AThe service was outstanding!
Joel KNothing special about the facility, but the owner was personable and very helpful.
Craig LNothing - Excellent customer service at this location
CHARLES LWe did the online drop off as the location was closed.
John MLocation was great. 5he person helping us was very nice,pleasant to deal with. It was very easy and quick thanks so much.
Herman LEasy to drop off
DALE PExcellent service and excellent equipment!
joel kAll good, thank you
Robert SNothing. A very good experience
Diane MBest uhaul.experience ever.....was greeted very kind and did not even have order done ahead of time.......the fact that Mark completely took 100% and had my trailer attached paperwork complete and on the road in minutes very professional quick and painless process!! I would say 10 stars all day!!! The icing on the cake is that when I returned he made it just as easy as when I received the trailer.....thank you 😊
Brenda HThe online checkin & checkout/dropoff procedure totally stinks. My niece rented a truck 2 weeks ago & had to use the online procedure.Took us about 1 1/2 hours to get the truck which did not have the dollies & blankets that were ordered. We had to drive to another location to get. She was to have been reimbursed which she is still dealing with Uhaul. Should have been done in a few days. Then when it was turned in it was another hour online to finally be able to turn vehicle in. My advice is to forget the online checkin. When I rented the trailer I talked with a real person & was gone in 15 minutes, same with the check in. Nothing like real people to deal with. I seriously doubt if I will ever rent if I have to use the online procedure.
Timothy RGreat service. Easy pickup and drop-off.
Jonathan RThe location was top notch. The only drawback was 15 minutes further away from house than another U Haul location. Called the owner on 3 separate times in the span of a week and he never returned my calls.
Matthew S