Very good service. Max very helpful. Very easy to work with. Thanks. MylesMYLES H.
Customer Reviews for Lake View Suds
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Gas tank should be 100% full, so the person could return with full tank.NASIR ALI S.
El cliente no dejó un comentario.Jacqueline H.
trailer was in an awkward place to hook up. The proprietor was difficult to understand (language/accent issue). He was not that well organized. He did NOT tighten the coupling tight enough. The tightening knob for the coupling needed some WD40 which I had on hand. The inside side rails where straps are to go thru were not uniform and some were plugged with a dried adhesive - looked like dried PL200 or PL400 construction adhesive. Very inconvenient.Carolee R.
El cliente no dejó un comentario.KYLE S.
Very friendly and also helpful.KARIN A.
El cliente no dejó un comentario.CRAIG T.
Very friendly, I was delayed but no problem, held my trailer. Quick, easy transaction. Would definately rent from them again. Not knowing the city, was a little tough to find , but the GPS came thru.LORNE M.
El cliente no dejó un comentario.Robbie B.
They were extremely rude, unprofessional, and disorganized. My truck I rented was not there at the time of pickup so I had to pay more money for a bigger truck. I used the truck for 10 kilometres and returned it. After I was done 30 minutes later the person who uses the computer wasn't there so I couldn't get my refund when I returned the truck and I still have not been given my refund of $60.JEREMY F.
El cliente no dejó un comentario.Gordon K.
El cliente no dejó un comentario.Senesack S.
1. To remove auto trailer from my reservation request, to add my friend as an additional driver - it took more than an hour and in the end I still couldn't add my friend as an additional driver. 2. Though I have added the details like - my destination address, my drivers license info prior, it wasn't in the system at the time of vehicle pickup and it had to be done manually. Hopefully there would be fewer wait times reaching U-Haul customer care.VIKRAMADITHYA T.
Maxi (not sure if that's the correct spelling) was very helpful. A pleasure to deal with during a stressful moving time. ¡Gracias!LAURA H.
Excellent customer service. Awesome location. I needed to pay with debit and it was no problem. They were fast and very courteous. Thanks very much.JASON M.
My equipment for moving was not in the truck. I had the truck booked from 8 am to 6 pm and was done by 11 am because I could barely move anything without the equipment I rented and paid for! A customer service representative then phone me at 7 pm to complain that I left the lock for the gate in the cup holder, There was no specific instructions on where to put the lock when done! You charged me 135$ on my card when the cost was only 75$ and it shouldn't even be that much because my equipment wasn't there! Worst experience EVER! Have a wonderful day screwing people out of there money.Jeremy F.
El cliente no dejó un comentario.Kelly M.
Customer service was excellent.MARIEL C.
Service was above averageBRIAN L.
I was charged 5o dollar fee even I refueled my truck to its initial positionsimranjeet S.
El cliente no dejó un comentario.YURIY K.
Picked up trailer and it had a flat tire, they did nothing about it just said it needed air, we ended up having to take it off and to a tire shop ourselves.DERICK P.
El cliente no dejó un comentario.DEAN P.
The vehicle was well suited for my move, but all season tires in Canadian winters are not acceptable. I almost got stuck 2 or 3 times on hard packed snow......you really need to install winter tires on these rentals. Gracias.Randy B.
El cliente no dejó un comentario.Natalie K.
This location and the location on Millar Avenue were awesome. The only thing I was not happy with was the central or online system that kept moving my rental to another location, which was on the complete other side of the city. I changed it 3 times and then when I showed up at lakeview suds, they didn't have anything in the system as it had been switched, luckily they had the truck that I preferred available. I never showed up for the booking across the city as I canceled it but still received a call from them.Morgan H.
Friendly and fast helpJohannes K.
1) The price we where quoted when we made the original booking was not the actual price. We where quoted ended up have $130 of extra charges at pickup. 2) The truck ran really bad and used $200 gas to drive from Saskatoon, SK to Calgary, AB. Was really terrible on fuel.juan P.
The corporate booking system was a nightmare. I was double booked so my rental unit was not at the location that was picked. I was sent to another location and had to fight for the same Renata. Terrible experience.Duane H.
Very nice, friendly and so helpful! Would absolutely recommend!! 10/10!Erin A.
El cliente no dejó un comentario.CONSTANCE N.
El cliente no dejó un comentario.Lindsay W.
The gentleman in the office has exceptional customer service. Everything went according to plan. Will rent again.Chitundu M.
El cliente no dejó un comentario.Dwaine R.
not recommend as originally booked 17 ft confirmed-changed location the night before. The self serve check in process is terrible. Site repeatedly asks to repeat same processes over and over with no error flagged. Creating an account is pointless as all information needs to be re-entered more than once. This is the same issue at any uhaul I have rented from. The business model is actually archaic/dysfunctional. Similar reviews that I have sent with earlier rentals. The monopoly that uhaul maintains allows this company to consistently fail results every time. With no other option, and you know this uhaul, you spectacularly under perform. With no competition available in my city, it allows you to provide a very poor customer service record that would never exist in a marketplace that had a competitor. This lack of attention to modernizing your website and streamlining mobile registration is a business model that will eventually find itself irrelevant. So disappointed with your inefficiency and this is my 8th rental.Richard C.
My wife received a call Oct. 7 from Lakeview Suds demanding the lock on the truck rental be returned to them. The contract that was emailed to me on my home computer on the day of pickup (I do not have data on my cell phone and did not receive until returning home). The contract states " â€¢ Return EQUIPMENT to the destination location listed on your rental contract or call the Drop Off number provided. Si no lo hace, podría tener que abonar cargos adicionales. This was what was done, including the lock. I had changed pickup location to Lakeview for a counter check-in since I could not do a virtual check-in. I was willing to pay the extra mileage to eliminate the virtual check-in, but the person at Lakeview could not accommodate a counter rental check-in, the person that could was returning at 3:00 pm, my pickup time was for 1:00 pm.. A family member had to drive from Nuanlage, north of Saskatoon to assist with virtual check-in with their cell phone (they have data). I returned the call from the U-Haul representative at Lakeview Suds and explained where the lock was. He demanded that I return the lock to his location as per text message when checking in to acquire the truck. This man has poor customer skills, was very demanding and rude. If the lock was to be returned to Lakeview Suds why did they not keep it when I picked up the vehicle. If I was to return said lock to the pickup location would they be there at 2:00 am.?Harvey S.
Really friendly people!Marcos D.
El cliente no dejó un comentario.Wendy B.
El cliente no dejó un comentario.Minyuan L.
Location in mckercher dr. Saskatoon check your receipt before you go they charge me lot and when you ask them they pretend that they not do wrong.Jose V.
They don't need to wait people 1 hour on mc Letcher location thanksSERDAL T.
The team went above and beyond and I wouldnt recommend for them to change anything they are an amazing team and I would very much recommend them to friends family and anybody else who needs a U-HaulTaylor G.
The prices lol great location!Brody B.
El cliente no dejó un comentario.Joel H.
Uhaul is doing great providing very essential services to movers. As great as the services are, do not expect that in these days of professional social media complaining every mover will be satisfied with your services.Maxy O.
El cliente no dejó un comentario.Curtis G.
I made the booking choosing the mobile pickup but it failed miserably. Fortunately Max was amazing. It did take an extra forty minutes to pick up the truck, but Max went the extra mile and was amazing.Greg F.
El cliente no dejó un comentario.Prafful G.
El cliente no dejó un comentario.Jeralynn L.
I booked the truck at gray ave for pick up at 3pm on 28. August. They told me they gave it to someone else which has same last name and used my whole identity like my phone number and my address which is a fraud using someone else identity, they didnt even check the address on her license and didnt even ask for her phone number. She took the truck on my reference number, my address , my email and even phone number as well. The guy didnt check anything and gave the truck. Then he told me to go to McKercher location to pick up the truck as they have one available. My question is are you guys not checking the identities before giving your units to anyone. In my case its a clear identity theft - what should I do?Navdeep K.
El cliente no dejó un comentario.Jonathan Y.
El cliente no dejó un comentario.Frederick S.
El cliente no dejó un comentario.Ty H.
When I went for my appointment there wasn't someone at the location who was able to put me in a vehicle, I was waiting for about 20 mins. And then they got their vehicles mixed up and had put on the inspection that the has was full but it was less that half. Overall I had a pleasant experience once I was getting the truck. They just seemed unprepared.Michael R.
El cliente no dejó un comentario.Angelo Georgino C.
Great experience, super friendly, definitely will go back to this location next time I movedanyel K.
The person at the car wash location for drop off was very nice. However, I don't think the vehicle was checked back in at the time of drop off as the next day I was contacted twice saying it was not returned and I would be paying late charges. The second caller found the vehicle parked out front and cleared the charges. So I guess a proper check in would make things smoother for the next renter.Sandy P.
El cliente no dejó un comentario.Diony M.
El cliente no dejó un comentario.Victoria J.
Great service and friendly staff.Jenchieh Y.
El cliente no dejó un comentario.Terry F.
Please find how working that time and send him for consoling and for customer service classes i return asap my work finished maybe hour and half and I filled more than I used and really looking appreciation and I just friendly told that person but he started big time arguing when I told him im just looking appreciation nothing else he said to me why I do this is not my van and when I said ur service is very poor i will call to the customer service (and i did call when i done with him) he said to me i m going to put my bad remarks and u not going to get U Haul next timeMalik A.
El cliente no dejó un comentario.Mike M.
Kudos to the receptionist who greeted us with curtesy. His warm smile and his very friendly personality was a good way to start off our day. We would certainly use this u-haul location again the next time we need to move our furniture.Vanessa K.
The store people are friendly and helpful. Vehicle was ultra clean. Definitely recommendedRama M.
Maxy was great! Maxy was friendly and had great customer service!Cody B.
Make sure that you have a person who is trained to attach a trailer to a truck so that it does not fall off the hitch about 5 blocks from the pick up point. He is very lucky that I was able to pull over and get the trailer stopped before it hit someone or another vehicle. It was absolutely terrifying for me.Cindy B.
The gay made it so hard and had no idea what to do. We had to wait about an hour for him to figure out if I have a reservation or not.Abdullah G.
They Were A good group of guys, no complaints.Sean R.
El cliente no dejó un comentario.Devin C.
They were very accommodating and pleasant.Kasey G.
Scheduled to pick up my truck at 10am showed up at 10:15 and the location was still closed. Waited an hour after calling into the help center to get truck picked up. Call center ladies very friendly. Poor management at pick up location especially when you are expected to return after reserved amount of hours or day felt time was lostGregory S.
Due to the current Covid pandemic the drop off location I was set to drop my rental off at is closed. I spoke to Greg and the dealer at Lakeview to ask if it worked better for me to return the unit to Saskatoon provided I would not be charged the return milage. It was agreed I would return the truck to saskatoon. The rental location said a round trip should also be cheaper but then when I returned the truck and got my receipt it was for more than the initial amount. I questioned this as I was told by Maxy the amount should be cheaper but he then said I had not replied to his text until I didn't have a drop off location. I did have a drop off, one that would not have benefitted uhaul in any way by having a truck in a small town at a closed rental location which effectively means a truck out of service. The only return point I said was not an option was a request that I return it to Canora as it needs servicing there, a town that is over an hour past my destination. I clearly should have left the truck in wynyard with the keys in it and not taken the time and added fuel expense to return the truck to the original rental place. I know have to call customer service numbers to resolve this issue. So generally at this point I would never recommend uhaul to someone unless they were absolutely desperate and it was the only optionHeather F.
El cliente no dejó un comentario.Eric L.
Same as the other comment. The truck over all was in good shape ran well everything worked properly. Just hate getting scammed over the clean up for a cab that was dirty when I picked up the truck.Dale B.
I brought the truck back a few hours earlier than I expected and the person working there did not know how to process the return. I had to wait until the next day to get receipt mailed to me and charges were about $40 higher than what I had expected.barrrie B.
Maxi went above and beyond. Very polite, friendly and helpful. Even recommended people to help load and unload. He saved me a lot of time!Val R.
El cliente no dejó un comentario.Gabriel S.
the truck needs a look at re; starting is difficult and the key gets stuck in the ignition ......hard to get out and seems like it is not shutting off properly so you can't get key outJoyce L.
The customer service at Lakeview Suds was extraordinary.Bernie H.
El cliente no dejó un comentario.Ron B.
The unit we rented was an American model with a speedometer calibrated in the obsolete miles/hour. The kilometre scale was unreadable in normal light. A note should be attached to the steering wheel to warn Canadian drivers of American vehicles that the speedometer reads mph not kmph. Otherwise, unwary drivers might unwittingly exceed local speed limits. Automatic running lights should be mandatory for all vehicles rented out.Gerald H.
El cliente no dejó un comentario.Mykhailo M.
U-Haul should make it mandatory for clients to reserve and pay online and the clients should wait their turn when arriving at a pick-up or drop off location. Everybody is in a hurry so if you snooze you should lose.John S.
El cliente no dejó un comentario.Sheila D.
El cliente no dejó un comentario.Rohan S.
Very friendly and knowledgeableken B.
The trailer 6x12 mo park light no signal light and no proper maintenance and inspection.Antonio D.
Just do not understand why to make it harder when it comes to refill gas subjecting customers to try to hit such an odd level. It should be we picked up with full tank, it is returned with full tank. Plain and easy.Carlos Z.
The location is in the back of a car wash, extremely icy and dirty from the car wash. The staff (max) was not efficient at the computer, he was friendly enough but just appeared not to be knowledgeable. He went and inspected the vehicle, which was clean, except for the exterior, which at no point were we advised to wash it prior to return. He focused on the cup holder, which was exactly as we had got it, that it was dirty , coffee drops from the guy before us. Easily could have been wiped, but he wanted to charge us as it was his job and he would get in trouble? The improvement here could be training in customer service and common sense. We left the vehicle with far more gas than we needed to and he threatened to charge us for what would be a quick wipe of a coffee holder. I am still shaking my head at the lack of thought on that. In the case this drop off point is of no value, as it takes far longer than driving across the city to drop off and it would be less stressful and far more efficient.Susan N.