El cliente no dejó un comentario.Jewel K.
Customer Reviews for Lake View Suds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kyle L.
El cliente no dejó un comentario.Tyllor P.
The vehicle could hardly move on snow , please consider investing on some winter tires .Francis E.
The morning of pick up, someone called me 20 minutes before I was picking up and said that the location is closed for the morning so they are switching me to online pick up. I agreed and they said they'd send me details. I did not receive anything. I called the number back before I arrived for pick up as I had received no information. When we arrived there was a man there that gave us a different number to call after a lot of convincing. We called and it was the manager of that location. He heard us talk and then hung up and did not pick up the phone after that until we called from a different number. An hour and a half later we got a different number to call and they assisted us and told us the system was malfunctioning. There was no apology, no compensation nor even any acknowledgment that they had wasted two hours of my time on moving day or the fact that I would be missing other moving appointments because of this mix up. When returning the car the man just stood there with his hand out took the keys to the truck and said nothing else. It was probably the most abysmal experience I've had with the most awful customer service. I was then sent an invoice that was 60 dollars more than it was supposed to be with no explanation of charges or breakdown. It was all around an awful experience.Salah Eddine C.
I reserved a 10' truck for October 29, 2022 and I got a confirmation on my reservation on October 19, 2022. We arrived on that place at 11 am to pick up the truck the guy working there said that the truck is not there yet and there's no available truck at the moment and he cannot do anything about it coz the last person who rented it doesn't return it yet! It so troublesome coz we already need to move on that day then we went home so disappointed and try to find someone who can lend a truck or any car that can fit all our things! At around 1pm he called if we still need it and i said yes and he booked it at 5:30 pm and confirmed it so I thought that we gonna get the same truck that I reserved but fortunately not we only got the van! And we're asking the other guy who's there on that time coz the guy who reserved our order already left but he said he doesn't know anything! It's so frustrating and so disappointed! And he also charge me for the furniture pads but we didn't got any!Zanderson R.
El cliente no dejó un comentario.Victoria P.
Had to wait for owner to show up because he assumed I had a smartphone which I don't. This cost me time that I cannot get back. Hope business not so dependent on smartphones for communication and to solve customer problems.Shibatosh D.
El cliente no dejó un comentario.hema D.
Clerk was friendly, willing to help and willing to look for solutions to some concerns. Very friendly and I would definitely be returning to this location.Jason P.
El cliente no dejó un comentario.JOHN F.
Staff did not understand how to return vehicles so I could pick up my rental. Took me an hour and a half of waiting and he assisted several people while I was waiting. I was not made a priority even though I arrived ahead of others.Todd F.
Keep up the good workPatience O.
El cliente no dejó un comentario.deanna H.
El cliente no dejó un comentario.Barry B.
The agent was very helpful and accommodating .f However U-haul can allow for up to a 2 hour overlap past the return time. Sometimes factors beyond our control can affect return time. This was the case in my rental. I returned at end of day but was 2 hours over my estimated return time.MARCEL B.
El cliente no dejó un comentario.Dhara P.
Give the man running the location a raise!Stephen K.
Very nice people to deal with. Always there to answer questions immediately. Thank you for the great service.Liberty P.
El cliente no dejó un comentario.Gavin D.
Location operator was friendly, efficient and accommodating. I enjoyed his sense of humour and character. I will be renting again from this location.Fontas K.
It's Uhaul what do you expect? They are a company that is known for their horrible maintenance. The guy working there was great. The customer service was amazing. The guy working there was hilarious. He should get a raise.Jordan W.
Convenient locationrob S.
El cliente no dejó un comentario.Geetha N.
El cliente no dejó un comentario.Raelynn R.
Very friendly, quick service and a great experience.Vaike L.
My vehicle was ready and the service was very good. I have rented twice from this location for 2 small moves and appreciated the smaller truck to execute.SCOTT G.
El cliente no dejó un comentario.Scott W.
Awful experience. The truck was filthy when I got it (dirt, thumbtacks, tape, etc. on the floor) and I found out, once I removed our items from the back, that there was a hole in the roof of the truck so it damaged many items. I will never use Uhaul again.Jason P.
All good no problemGiles B.
The service was very bad, I have booked online but when I go there for pick up they said that I need to do all the procedures againMansi S.
El cliente no dejó un comentario.Willard Y.
El cliente no dejó un comentario.Gina G.
El cliente no dejó un comentario.AMIT P.
El cliente no dejó un comentario.Ivan R.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Tho D.
El cliente no dejó un comentario.Mohammed A.
Better organized needed - I called ahead to book twice 5 days in advance - showed up on site 4 days prior to pick date because I wasn't sent a confirmation text. Today I showed up to pick up the truck I ordered ,I was told my name was not on the list - I must have canceled. It took over 35 minutes to redo paper work to get the unit I rented 5 days earlier. It was a bit disappointing and quite confusing on the need to process a reservation days in advance. The ability to rent a truck for moving is helpful , I do appreciate the fact there are conpanies that provide this service. So I was happy that UHAUL is there to help when the need raises.Bill B.
The service staff is very unskilled. On the premise that I have completed the online check in, I have to wait for nearly half an hour to pick up the car. When returning the car, he forgot to return the deposit, which made me spend hours turning back, and then made me wait for half an hour to complete the refund of the deposit. I'm outraged.Shaojun Z.
Everything went well and maxi was very helpful!Ian E.
El cliente no dejó un comentario.sierra S.
Drop off was seamless. Attendant assisted with parking and disconnecting. Hours were generous with a possibility of after hours drop if necessary.Gary M.
El cliente no dejó un comentario.cornelius O.
We waited like an hour to get our vehicle so I think streamlining the desk would be helpful.Tasker W.
El cliente no dejó un comentario.SMIT P.
El cliente no dejó un comentario.Vincent Q.
Pick up process was seamlessMaxy O.
El cliente no dejó un comentario.Luqman Y.
The office where the line up to go into office to painfully wait until your computer program would work is right in the line of traffic for the incoming car wash customers. Someone will be running over some day. There also seemed to be a computer glitch that kept me there for 1.5 hrs gor a 5 min job.Doug R.
El cliente no dejó un comentario.Shelly B.
There was a line of 15 people to see a single person who was running a car wash. I asked the line if it was ok to drop the key (which they agreed to) and the person receiving it was very personable.James C.
El cliente no dejó un comentario.Mike U.
Speed up registrationRene B.
The mobile check in process was frustrating. I will mostly like not use that again.Brent C.
Owner complained about having to many people wanting to rent, lied to people that they couldn't rent online only could rent through him. Overcharged mileage rate based on uHaul posted rate. Dirty location, horrible customer service - NEVER RENT FROM THIS LOCATION EVER AGAINShnea B.
El cliente no dejó un comentario.Colleen B.
El cliente no dejó un comentario.Keith D.
El cliente no dejó un comentario.Quentin C.
Helpful and friendly. Ready when we got thereDianne T.
The rusty trailer hitch tightener required a shot of WD40 so we could use it. The Saskatoon location operator forgot to give me the 12 rented blankets so I had to return to get them and then he only gave me 10 instead of the 12 I paid for so this became a discussion point for the Osoyoos location operator when I only had 10 to return. Also, even though I had paid the full amount online (or so I thought) I was surprised to learn that I still owed $90 in tax when I arrived for pickup. Perhaps I had missed the fine print somewhere but it certainly was not made clear to me during the online process.Dan M.
El cliente no dejó un comentario.Jeremy M.
El cliente no dejó un comentario.nieves T.
Horrible service, We were stuck waiting 45 minutes just to drop off the keys. They were extremely rude and not very helpful. I also think they overcharged me.Jacob A.
Paid a deposit and never received anything back from my deposit. A total rip offLEONA C.
It was closed when I dropped offMark F.
El cliente no dejó un comentario.Olivia P.
Drop-off staff was friendly and accepted rental return despite having been told by dispatch that I would be redirected to a different location (I wasn't contacted). Lack of communication required a manager to override, but was accomodated.Dean L.
El cliente no dejó un comentario.Cole L.
We had a good experience here from start to finish the owner/manager of the business was excellent and everything went wellGordon Y.
Very friendly serviceCAULINE B.
The van was not ready to go, the back door latch was broken and there was no help from Uhaul. The location was closed so, and I was not able to get roadside assistance because I was at the location. I ended up on the phone for 40 min of my rental trying to get help with no solution before we decided to use rope to keep the door shut. When dropping off I had to put a lot of gas in, way more than I thought I could have used and tha gas wouldn't go in the tank leading me to think it was rigged to get extra gas from renters. When I returned it the van also displayed a message instead of the mileage so it was impossible to get a photo of the mileage and the gas at the same time, so I couldn't use the online return, I was forced to go through the shop. It all seemed very sketchy and shady to me, and was overall really frustrating and unsatisfying.Mary E.
El cliente no dejó un comentario.Angela D.
El cliente no dejó un comentario.Alexander Floriz F.
Show up on time, when you tell me one price and charge another , I hope I never use these people againBRENT L.
El cliente no dejó un comentario.Darshana P.
El cliente no dejó un comentario.SHONA F.
El cliente no dejó un comentario.Charlene A.
Returning the uhaul was not smooth. The door was locked so someone had to let us in and he took the key asked where we left it, and that was it. The next day, I got a phone call asking about returning the uhaul. I advised the caller that I had returned it the prior day and approximately what time. They said okay and hung up.Sharon K.
El cliente no dejó un comentario.Joe F.
I dropped truck off in the allotted time then received another text to drop truck off at another location which I already dropped which was listed on my contract off , so not sure if it was a scam.Elaine C.
I had to wait 3 hrs for the manager to come back and rent me the uhaul. His employee wasnt trained to do so and i knew his whole life story by the time i left. Very unprofessional.Lana E.
Max the guy who helped was no help. Grouchy asshole.Jackson R.
Dropped off at 7pm. They closed at 730pm. I asked the worker if he wanted to verify the fuel level and condition of the vehicle. He told me that he will do it tomorrow and email a receipt. Level of customer service seems lacking from what I Remeber in the past.Glen D.
El cliente no dejó un comentario.Eric W.
Employee was 15 minutes late to open and it took a half hour past our original pickup time to get our uhaul. This was not acceptable and very inconvenient as we had movers waiting.Dylan G.
El cliente no dejó un comentario.Zhicheng L.
El cliente no dejó un comentario.JOHN ALIAN A.
See above. In addition the trolley I ordered was not available. Far more important was the tires condition but also annoying not to have the trolley we ordered.CHRISTOPHER W.
The Service Provider at the Cashwash/uhaul rental on merkercher was amazing! he made the whole experience very stress free and had amazing customer service! Because of him, i will definitely recommend THIS uhaul (specifically) to all my friends and family!! thank you for the amazing service!hanah C.
Put a jack on trailor.ARCHIBALD M.
Have uhaul trucks ready for pickup including that they start and are able to run.Asia T.
El cliente no dejó un comentario.CAMERON M.
El cliente no dejó un comentario.RAYMOND P.
Very bad experience with that location.SIKANDAR F.
I gave this location an excellent rating because the customer service I received went above and beyond. The efforts made by the owner here to communicate with me and find me the suitable vehicle I needed left me feeling valued and very grateful.BRENT M.
The operator was very helpful and easy to deal with. I would highly recommend to my friends or contacts to go to this locationStephen B.
No One KNOWS WAT THEY R DOING 😬Danae S.
The 24/7 app is not user friendly and took 45 mins with several errors and two phone calls. Will never use the app again but the gentleman at the shop was a joy to work with!Caree B.