Customer Reviews for Lake Lavon Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very friendly

Rating:

4.0

We had been renting there for ten years. The last price increase was just too much and we could no longer afford to stay there. I hated to lose some things with family history, but we had no choice.

Rating:

5.0

The manager handled my needs smoothly and quickly.

Rating:

1.0

Rats chewed up my belongings. When I expressed my concerns about the rats when I moved my stuff out I was accused of being rude to employees by Tina Woodruff. This is a complete fabrication. I’ve never even spoken to an employee at this facility in person. The only interaction I have had with an employee here was the initial phone conversation to set up the rental. I am absolutely dissatisfied with how this facility handled my concerns. I professionally expressed concerns about them having rats at this facility via and I was accused of being rude.

Rating:

5.0

Person in the office was amazing very friendly and professional

Rating:

5.0

Very nice owner and well ran. It was a seamless process!!

Rating:

5.0

Smooth transaction, excellent customer service and user friendly instructions for phone chexk-in. Great place to do business with!

Rating:

5.0

I rented a truck on Friday and dropped it off Saturday, but forgot to do the online self-return verification (no one in the office on saturday). As a result, I was incorrectly charged for 2-days when I returned in within the 24 hour window. I called Lake Lavon Storage to explain this and within an hour I had already received an email detailing the refund amount/details. Thank you!

Rating:

5.0

The manager was very friendly and updated me on everything. Great place and would recommend highly.

Rating:

5.0

Made my day perfect 🥰

Rating:

5.0

Thank you for the call the day before I rented. I felt very comfortable picking up the truck the next day.

Rating:

5.0

Great experience, 24/7 was easy and straightforward. Thank you!

Rating:

3.0

Let the customer come inside the building, it took three hours to get my paperwork due to one person working.

Rating:

5.0

No problems got my truck on time ,got it back on time. all went well.*****

Rating:

5.0

Tony really knowledge of what space I really needed...Definitely will rent it in the future again or referral friends n family to this place.

Rating:

5.0

Very kind gentleman!!!

Rating:

5.0

After return of the vehicle from Cellphone we found out that the door mechanism on the passenger side door is defective. Passenger cannot unlock the door from inside. Had to go around the vehicle and use the KEY to unlock to passenger side door, so the passenger could disembark the vehicle. This is a safety concern, the passenger should be able to open the door even when locked from inside - Please have this repaired on the rental equipment immediately.

Rating:

5.0

Tony was super friendly and helpful. He went out of his way to help us move in to a storage unit and even helped with a minor injury we had. Very highly recommend.

Rating:

5.0

Great customer service! Very understanding about crazy moving schedule!!

Rating:

5.0

I would definitely recommend this location. Management has bee awesome. Very helpful during our time there. Facilities were exceptionally clean and never worried about our belongings!

Rating:

5.0

Great customer service

Rating:

5.0

I’ve used this location a couple of times now. Each time The Manager Tony was exceptionally helpful and took great care of our Uhaul needs! He goes above & beyond, thanks again! Kristine B

Rating:

5.0

Tony was really great helping me with everything

Rating:

5.0

No suggestions. Had what we needed on short notice. Would highly recommend this location.

Rating:

4.0

Location with only open for 3 hrs a day. Demanded equipment be return to his location only and then what's not to be used to Carry anything to prevent damage. With bill for a total of almost a $1000 for 8 days. Will never use uhaul again.

Rating:

5.0

Its was all great. Not anything else you need to do

Rating:

5.0

Excellent in every aspect. I will use again as well as recommend them! Tony was awesome!!

Rating:

5.0

Hi, my overall experience was good. However, I believe you have a rat problem. When we moved out of your storage facilities we had multiple items destroyed by RATS- baby crib, office chair, high chair, 1 mattress and a few other items.

Rating:

5.0

Excellent service was provided. Great location.

Rating:

5.0

Great service. Thanks.

Rating:

5.0

Great service, called to ensure the equipment I needed was there.

Rating:

5.0

Keep doing what you are already

Rating:

5.0

A larger sign showing where the office is located would help. I was lucky to notice a tiny sign in the window, or I would have gone into the wrong building looking for the U-Haul office. Other than that small (pun intended) issue, it was a great experience!

Rating:

5.0

Excellent service/top notch

Rating:

4.0

My card was charged twice, once at pickup and again at drop off, but the mixup was cleared up quick.

Rating:

5.0

The Customer Svc. Rep. was very nice, helpful, and friendly. I enjoyed our pleasant interaction!

Rating:

5.0

Awesome storage. Super friendly staff. Would love stuff in this storage again for sure!

Rating:

1.0

I will never rent from this location again. Twice in a row I have not gotten the unit I wanted and the one in charge is not on-sight to fix it. He relies on the phone app to do his business and the app is a POS. But the app is a whole another problem to be addressed in another comment.

Rating:

5.0

Easiest uhaul transaction I have ever had. I will use this location from now on. Uhaul web site needs work anytime I have ever tried to go online and rent a car hauler trailer it always says not recommend and doesn’t let me finish. So I have to call a location with a car hauler and have them put the info in. A 2013 Ford F-150 with a 5.0 in all 3 cabs have a towing capability of 11,300 pounds. So I don’t like a website to tell me i can’t haul a 4,000 pound car on a car trailer!

Rating:

5.0

Tony is awesome

Rating:

1.0

Did not give fl instructions to much in hurry to start long weekend. I had my son and his girlfriend witnessed qhole event.

Rating:

5.0

We have been using this storage for a long time. My main disappointment has been the change to automatic payments. I have had problems with automatic payments previously. I enjoy paying in person. Due to this change we moved out earlier than we had planned. Besides this change we have had a great experience at Lake Lavon Storage.

Rating:

5.0

I highly recommend this location. Tony was amazing and great to work with. If I ever need a storage building again I will for sure rent from them again.

Rating:

4.0

I liked that I was able to rent digitally while the facility wasn't officially open, however a couple of minor things occurred. First, the van was lightly dirty inside the cab and back area - just needed a light sweeping. It Could be due to a previous rental that weekend, I don't know. Not a huge deal, just something I noted since it was asked if the van was clean at rental time. Second issue was confusion on where to return the keys. I picked them up from a lockbox near the parked U-Haul, so I figured that's where I dropped them back off. However, once I couldn't get that box to relock, it became apparent that the drop off was waaay up the hill near the storage office. I could barely see the box from where the trucks get parked, because of the size of that location. I believe the U-Haul contract/directions needs to be specific on where to drop the keys off after-hours, or at least provide a picture of what the drop-off lock box looks like.

Rating:

5.0

Tony was very friendly and helpful.

Rating:

4.0

I drove a total of 46 miles (from rental location to Frisco TX location, 23 miles one way and back to rental location. I did stop for gas to refill before returning. So my total fuel bill was $29.00 / 11 gal. I told the gentleman my issue and he shook his head and said Frisco was far. If your gas mileage on your trucks (empty) is less than 4mpg then me and my moving company will no longer be using your business. Either your gas Guage is broken and truck was really not full when given to me or manager is crooked. Either way I will be letting people know in this area that this location has some issues with integrity.

Rating:

5.0

Your Fate, Texas was less than satisfactory. the fact that my reservation was moved, then canceled forced me to make another reservations on my own at the last minute and drive 30min out of my way was not the kind of customer service I experienced from Uhaul in the past.

Rating:

1.0

Service not friendly

Rating:

5.0

I really appreciate the service and care at this storage facility. Great to work with Tony. He was always willing to assist in anyway possible. Thanks.

Rating:

2.0

There was no trailer jack on the trailer and not one available either. The attendant and I had to lift the trailer onto the trailer hitch. I returned it after hours and there was not jack for me to use at that time either. Just had to do the best I could to get it unhitched and off the trailer hitch on my truck.

Rating:

5.0

Excellent service!

Rating:

5.0

He went out of his way to protect Bellingham’s screw up

Rating:

5.0

Very Helpful and willing to assist me in anything I needed.

Rating:

5.0

I am thankful for Tony! He is a good man...

Rating:

3.0

I do not like 24/7. No personable service. You spend your rentable time dealing with everything yourself. Don’t think the price on the van is for 24hrs. It was only good for 6hrs. I got double charged for 12hrs. Will use different company for my final move.

Rating:

1.0

I placed my reservation a week before my move. The day before my move I have to go from a 26ft to a 20 ft and pay the same price the equipment that I reserved was not available and the moving help available on the site canceled the day before my move. I will never use this company again so disappointed in everything

Rating:

4.0

The picture provided for location of key box and actual key box were not same. I wanted to pick up truck before the store opened, but I had to wait till someone came as I was not able to locate the box.

Rating:

5.0

Tony was great. I would definitely come here again!

Rating:

5.0

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Rating:

5.0

Very friendly staff even helped me with my money situation to get me what i needed when i needed it. Awesome!!

Rating:

5.0

Nice place very friendly people and clean

Rating:

4.0

Gaylon was very helpful and easy to work with. The unit was clean and accessible. The only downer was a visit I made at night and the outside lights were out.. Good experience.

Rating:

5.0

Great service he was able to accommodate our needs

Rating:

5.0

The manager, Mr. Grant, was always very polite, friendly and helpful!

Rating:

5.0

None

Rating:

3.0

I am canceling the reservation due to changes in plans.

Rating:

5.0

Very helpful, informative and nice!

Rating:

3.0

Very well managed...Clean and Organized facility....!!!

Rating:

5.0

The facilities are VERY clean and convenient. The staff has been more that attentive and very friendly.

Rating:

4.0

Gaylan in the office was very nice and helfpul. The whole process was easy and the facility is clean.

Rating:

5.0

The guy that runs the facility is super friendly. I was in and out very quick and he had everything ready for me to sign.