Customer Reviews for Lake Erie Lawn & Garden
(U-Haul Neighborhood Dealer)

Rating:

5.0

Truck easy to drive.

Rating:

3.0

The drop off was just dropping the keys and telling me a receipt would come by email. No questions or answers.

Rating:

3.0

Was clean but Make sure that the check engine light is not on and the services are up to date

Rating:

5.0

Very pleasant customer service, quick easy check out/return.

Rating:

3.0

Tell the client that not only do you charge $1 per mile but also to gas up or we'll screw you for more money . I thought that $1 per mile included gas. Had I known that it did not, I would have filled it up myself.

Rating:

3.0

I filled up gas tank until it was completely full by mistake. It had 3/4 of tank when I picked it up. I asked if I could get a credit but they said no.

Rating:

4.0

Excellent option if you want to get an early start. On-line User Friendly Process.

Rating:

4.0

I did not interact with anyone at this location. I dropped off the truck after hours.

Rating:

1.0

rented a 10’ truck for $21, got there to pick it up and they charged me $38- said when reserving online, it doesn’t give the option to select mileage so they apply whatever they “estimate”. Returned the truck, then two days later i see another charge on my account for $49.50. I’ve called numerous times and just get transferred around before the line disconnects.

Rating:

5.0

Very friendly, and was able to pick up the trailer quickly and be on my way.

Rating:

5.0

Later availability but no complaints

Rating:

5.0

Not a thing, these people are actually nice to work with.

Rating:

2.0

Both pickup and drop off took over 30 minutes due to the mobile application not working. Had to call in both times and was bounced around until the issue was resolved. Will never be doing a mobile pickup again.

Rating:

5.0

Equipment was in great shape and very clean.

Rating:

5.0

The wiring harness has a broken wire and one of the rims was badly rusted.

Rating:

4.0

better comunication on where to leave the truck on return

Rating:

3.0

The automated check in systems by the time I got to the right customer service rep it was 30 minutes later an I was cold an in tears. Drop off was very hard to find the drop off box in the dark.

Rating:

1.0

MY experience was terrible. I was originally supposed to rent a U-Haul cargo van, and pick it up in Painesville, Ohio. I was moving to Fairport which is about three miles from Painesville. Then the day i was supposed to pick up the van, I get an e-mail stating that the van wasn't available at that location. I was told I would have to p[ick it up in Chesterland, Ohio , which is in the opposite direction. Then just before i was on my way to get the van in Chesterland, i received a text stating I had to pick it up at Munson Rd. in Mentor ,Ohio. Well when i got there the van wasn't available, so they let me use a truck at the same cost. I get all the way home and notice there is a combination lock on the back door of the truck. I called the place of business from where i picked up the truck, they gave me several combinations to try, none of them work. I had to go back and have them remove the lock. It stated for the inconvenience i wanted at least 5 mile deducted. because it's 59 cents per mile. And that adds up fast. I have always used U-Haul in the past for moving. this was the worst experience I've had. I would not recommend using U-Haul they are disorganized

Rating:

4.0

A ramp would be nice

Rating:

5.0

Tried to do the return equipment but it wouldn’t update my location.

Rating:

5.0

The lady that checked me in for my rental was awesome

Rating:

2.0

Took almost one hour to get trailer. This was uhauls computer problem not dealer.

Rating:

5.0

The customer service rep was very helpful.

Rating:

1.0

There was only a quarter of a tank of gas in the truck I used. The people working at the store didn’t seem to be very bright. I was over charged for gas and a random cleaning charge. The truck was just as clean as it was when I got it. I will never use this business ever again.

Rating:

5.0

Very nice

Rating:

5.0

One of the mirrors was cracked.

Rating:

5.0

The staff is always friendly and ready to help. The trucks are clean and well maintained. A great experience.

Rating:

5.0

Stacey was great!

Rating:

3.0

Location is disorganized

Rating:

5.0

Front driver tire was at 23 psi, had to put air in at the gas station. Other than that good

Rating:

1.0

The truck I was given had a severe oil leak and left stains on my concrete driveway. Completely unacceptable. Who is going to come clean my driveway now?

Rating:

5.0

Staff is amazing here! Vehicles are always clean. Charges are never unexpected.

Rating:

2.0

Location seemed to be disorganized and understaffed. Rental pickup and drop-off process was a bit clunky and harder than it should have been. Will most likely use a different U-Haul location next time, further from my home than this location.

Rating:

1.0

It took 10 minutes to find a counter person then she spent thirty minutes figuring out how to check the trailer in. With my drivers license in hand and reservation couldn't comprehend who I was and said I had to get a trailer elsewhere. Finally realized what was going on. The wheel straps too short to go around stock tire from 68 jeep and popped off often.

Rating:

3.0

The location was disorganized. They gave away my truck, and it took around twenty minutes for them to sort out things to get me another. And they didn't make it clear that I had to pick up my dollies, furniture covers, etc., and we had to return to get them. So I'm shaving off points. On the up-side, the staff was friendly, though, which kept this from being a one or two-star rating!

Rating:

3.0

Wheel fell off the trailer on the Ohio turnpike. Waited a solid hour and a half for the tow truck driver who was misinformed that the trailer only needed a tire. Had to have the trailer towed to my residence. Several items were damaged.

Rating:

5.0

Best UHaul experience I've ever had.

Rating:

3.0

Gave me a van with a bad battery that left me stranded. I believe they knew about this prior because they had the van running for me when I picked it up, they likely had to jump it and didn’t want to shut it off again. I had to wait for over an hour in unsafe heat for a technician to come replace it. Also the van smelled terribly of cigarette smoke and there were ashes all over the interior. They seem careless about the cleanliness or functionality and safety of the equipment.

Rating:

5.0

Had difficulty with the UHaul app. took 15 minutes to get through the mobile process.

Rating:

3.0

The trailer was not swept. Also when it rained while parked overnight the inside of the trailer was wet.

Rating:

3.0

The agent was super friendly and helpful. The vehicle had no windshield washer fluid and needed an oil change. I rented the vehicle for a 1200 mile trip. It was very unnerving to have the "oil change required" light come on every time I started it.

Rating:

5.0

There were four people waiting at the door when Lake Erie opened and I thought there would be a wait to get the truck but there wasn't. Multiple employees helped all the customers within 15 minutes and we were all on are way. The truck was clean and ran well. I dropped off the truck after hours with the U-Haul app, put the keys in the dropbox and I was on my way within minutes.

Rating:

1.0

Truck had metal shavings in it. I did not see this till we were loading items into the truck. I was also rented a appliance dolly and it was broken.

Rating:

2.0

Clean trucks, Idk why i was charged twice for the same thing? I’m going to have to call in the morning.

Rating:

5.0

Lady handle my rental was very informative.so nice to talk with her. She brings a lot energy to the store. I would definitely rent a U-Haul again from there.. Thank you Cheryl Vinson

Rating:

3.0

I was disappointed with the truck. The engine light was on the whole time and the truck didn’t drive well. Definitely needs maintenance. I have rented many trucks from this location and I won’t again in the future.