Great service by Marie. Was a pleasure to work with and explained everything!! I will be back. Thank you
Victor R
Customer Reviews for Lake County Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Floor of cab was covered in mud and seats were dirty. I was in a bind and it was the only vehicle they had, so I took it anyway. Upon returning it less than 2 hours and only 11 miles later, I was charged a cleaning fee. This was very disappointing.
VANESSA FShe was super sweet!
Jace JMarie was awesome! very happy experience Tim.
Timothy DMarie went overboard to help me since older customer! Thank you for her!
Anthony CI have no complaints! Great service!
Jesus NMarie is the BEST! What a wonderful employee. Do kind and professional at her work. She was training a beautiful young lady Katie who was equally wonderful. I appreciate how caring and attentive they both were. I will use again if I'm in need and will definitely recommend this place just because of the employees.
sharon rMarie was very friendly and nice at the front counter. Everything went well
DAVID CMarie, Sweet as ever always efficient and on it quickly. Highly recommend. She's a Keeper! See you again. Thank you
Betty KMarie was excellent. She was very helpful, curtious, & respectful of our time.
Dominic DI Recommend Marie , She ains ti please; Great customer service friendly Always a smile and makes sure Everything is Perfect. She's a Keeper! Thank you for a Pleasant experience. Have used you 3 times now and definitely recommend this location and Marie. 5 * to her. Will definitely use you again.
Betty KWith the code to enter, you have to be near the facility and do check in, but there isn’t enough space in the entry to do it. I was in the entry with no code blocking traffic twice. I’ll go to another rental location. This would be my last choice for a rental so inconvenient. If you had a code prior to check in, fine. But there is no convenient way to do it
Casey TThe gated lot was small on a busy road and nowhere to park while I waited an hour to get help from uhaul on a Sunday because the website and self check in was not working
Abby TThe software and U-Haul app is absolutely worthless. Virtual check-in and checkout on a Monday with the office closed both took one hour as photos would not upload. Check-out only occured with excellent phone in customer service as app never worked. I would NEVER rent on Monday again. Office staff Marie was great as I rented before on an earlier Thursday.
JOHN SMarie was very helpful. Need more people like her.
James TNothing keep the wonderful lady at the desk very sweet efficient and knows her job well. I recommend this place! Thank you
Betty KMarie the site manager is an absolute angel. She is friendly, helpful and full of a beautiful personality. I would recommend this facility just so people can meet her. The only thing is the trucks should be cleaned for the next person.
LACHELL JThe app is confusing to the new user
Ruel EMarie was fantastic, very professional & accommodating. She walked me through the whole process, thoroughly & detailing all information I needed. Price was very reasonable.
Tammy MPlace was ready for Me did online order east as 123 highly recommend . Thank you for easy transaction would use this location again. Sorry didn't catch lady's name @desk but she was well experienced and made everything easy to handle my order. Thank you.
Betty KSecond time I have come back, I love the owner as she’s super friendly. Would still recommend her!
Patrick RThe lady is kind, friendly and welcoming
Venatius NThe lady at the counter seemed a bit racist when I said I was from Chicago, she replied I know you're glad you're not getting shot at. As I am a black woman that was a bit stereotypical to say. Especially not know if I were from one of the better parts of Chicago. However the rates were affordable.
rachel mMarie truly gives great service. This is my second time at this location. N that will be the location I will always use. Thx u uhaul
Angela JJust keep up the great, friendly service!
Diana NI really appreciated the customer service, this location stood out for me vs any other location. Will be back again!
Patrick RI think the whole EXCELLENT experience was mostly due to Marie!! She made the whole experience comfortable due to the following reasons: -she answered all of my questions -she offered the required information of things I did not ask -she has an EXCELLENT customer service attitude (and funny)!! -she called back promptly for questions -she had all of my requested items (floor dolly, applicance dolly, and blankets) waiting for me (at time of requested rental). overall, VERY Happy!! I will DEFINITELY rent from Uhaul again (because of Marie). Thank you!!
Shailesh PMarie was great, very professional and helpful.
Chris LMaria is very helpful person, should be more people like her. Thank you.
Adam K24/7 feature is amazing. This location was a pleasure to deal with.
Michael JMarie was fabulous. She was efficient knowledgeable and friendly. The process of pick up drop off was easy Thanks
Denise IEasy in and out. Simple to do the return process.
Scott JMarie was awesome!!!
Peter bI can’t think of any more to improve service. My experience with Marie was outstanding, very pleasant. Thank you!
Brian JOwner/manager is a total scammer. Overcharged me$63. I literally will not trust U-haul ever again for any storage or truck rental needs because of this experience.
Eric MThe location, specifically Marie, went above and beyond. However, i will never use UHauls remote check in because it was a complete failure. Ridiculous that as I’m pulling up to pick up my vehicle after hours, that UHaul would expect me to have my passport, a lease agreement (for me a mortgage) or my employer info for UHaul to contact and verify who i am. Mind you, this was 8:00 at night and i work for a huge corp where even if it were during business hours, it’s HR dept is extremely busy. If it weren’t for Marie at the location, i would never have gotten my truck.
Danielle BFix the mobile service for check in. Couldn't complete by app. Had to wait on hold for about 45 minutes to check truck back in cause photo wouldn't except of mileage and fuel
Nancy MKeep up with the good works
Christopher YA U-Haul app did not perform at this location which was not staffed with a person. It was difficult to get the keys to the truck and I could not even get into the gate to return the truck. Luckily somebody was leaving so I was able to get through the gate but still unable to complete the check in process of returning the truck. Very stressful and to a very stressful day.
ANGELA FThe only issue I had was with the App. Nothing really worked the way it should.
Michael SI did see a door open sign when the door was closed properly
Sanjay RHelpful & kind.
Oscar BThe online check-in process - which is UHaul, NOT this location, was terrible. Even though I'd uploaded photos of my DL the day before, I had to go through that process ON MY PHONE once we got there. I took over 30 minutes to get through the check-in. I would NEVER use the self-checkin again.
Harry MEasier way to check in and out equipment.
Serafin LFantastic lady in the office, took care of me and my wife, when the app was not responding . She was quick.
CHARLES GWe use trucks fairly often for various reasons and this location is always our first choice because Marie is always very helpful.
Steven HClean the vehicle, especially in the times we're living in.
Sara MEverything was exceptional! Front desk person was very helpful.
Angela DMarie was great at getting all of our details together for my son's move and storage needs. She was very helpful and kind. The truck was old and we had some issues getting it started at times throughout our trip. Eventually it would turnover, but it took a couple tries to get it to start.
RANDY JSince this is a gated location, we didn't know how to get in until we actually initiated the pick up/return processes. The site office closed even earlier than the posted hours, so we were unable to call and ask anyone. It was incredibly stressful and frustrating not knowing how we would get back on to the lot to return the truck.
Dana RThe staff was so nice and helpful. This location will have a life time customer from me.
DAMANJIT KRep was outstanding Great customer service!
RICHARD KMarie was awesome to work with and very focused on customer service. I will definitely rent from her again!
Daniel HNo complaints. Very efficient and friendly service
Erin BIncorrectly charged
Nilesh RI raised some concerns about some scrapes, scratches and little dents on the truck and passenger mirror to the manager upon picking it up. I was told to approve the vehicle regardless. Glad I took photos
Michelle MThey somehow allow for after hours drop offs, but it’s a gated complex and no way to get in after hours unless you have a storage unit with a gate code. The fact that I tried dropping off the truck after hours and couldn’t and had to bring it back home was a complete waste.
Jonathan MTruck was dirty inside and NOBODY let us know there would be a $20 charge to return the truck at 6pm ONE HOUR EARLIER THAN WE BOOKED IT!
William BVery simple process to do mobile check out and check in. Very convenient!
Kyle H