Customer Reviews for Lake County Storage LLC
(U-Haul Neighborhood Dealer)

250 reviews

1100 W Rollins Rd   Round Lake Heights, IL 60073

(847) 886-4336

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 886-4336

1100 W Rollins Rd
Round Lake Heights, IL 60073

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service by Marie. Was a pleasure to work with and explained everything!! I will be back. Thank you

Victor Renaud 
Rating:
2.0

Floor of cab was covered in mud and seats were dirty. I was in a bind and it was the only vehicle they had, so I took it anyway. Upon returning it less than 2 hours and only 11 miles later, I was charged a cleaning fee. This was very disappointing.

VANESSA FLEENOR 
Rating:
5.0

Customer did not leave a comment.

Ruben Enciso 
Rating:
3.0

Customer did not leave a comment.

Leslie Nunez 
Rating:
5.0

Customer did not leave a comment.

Linda Pasternack 
Rating:
4.0

She was super sweet!

Jace Johns-Cooper 
Rating:
5.0

Marie was awesome! very happy experience Tim.

Timothy Douglas 
Rating:
5.0

Marie went overboard to help me since older customer! Thank you for her!

Anthony Coughlin 
Rating:
5.0

I have no complaints! Great service!

Jesus Negron 
Rating:
4.0

Customer did not leave a comment.

Joe Shuman 
Rating:
5.0

Marie is the BEST! What a wonderful employee. Do kind and professional at her work. She was training a beautiful young lady Katie who was equally wonderful. I appreciate how caring and attentive they both were. I will use again if I'm in need and will definitely recommend this place just because of the employees.

sharon reitinger 
Rating:
5.0

Customer did not leave a comment.

Charlie Kongkaeow 
Rating:
5.0

Customer did not leave a comment.

James Schumacher 
Rating:
5.0

Marie was very friendly and nice at the front counter. Everything went well

DAVID CORZINE 
Rating:
5.0

Marie, Sweet as ever always efficient and on it quickly. Highly recommend. She's a Keeper! See you again. Thank you

Betty Kent 
Rating:
5.0

Customer did not leave a comment.

Juana Reyes 
Rating:
4.0

Customer did not leave a comment.

Dominique Bankston 
Rating:
5.0

Marie was excellent. She was very helpful, curtious, & respectful of our time.

Dominic Delvecchio 
Rating:
1.0

Customer did not leave a comment.

Cristal Manzanarez 
Rating:
5.0

I Recommend Marie , She ains ti please; Great customer service friendly Always a smile and makes sure Everything is Perfect. She's a Keeper! Thank you for a Pleasant experience. Have used you 3 times now and definitely recommend this location and Marie. 5 * to her. Will definitely use you again.

Betty Kent 
Rating:
1.0

With the code to enter, you have to be near the facility and do check in, but there isn’t enough space in the entry to do it. I was in the entry with no code blocking traffic twice. I’ll go to another rental location. This would be my last choice for a rental so inconvenient. If you had a code prior to check in, fine. But there is no convenient way to do it

Casey Torrey 
Rating:
5.0

Customer did not leave a comment.

Mark S Lerner 
Rating:
2.0

The gated lot was small on a busy road and nowhere to park while I waited an hour to get help from uhaul on a Sunday because the website and self check in was not working

Abby Totero 
Rating:
5.0

Customer did not leave a comment.

Michael Mahoney 
Rating:
5.0

The software and U-Haul app is absolutely worthless. Virtual check-in and checkout on a Monday with the office closed both took one hour as photos would not upload. Check-out only occured with excellent phone in customer service as app never worked. I would NEVER rent on Monday again. Office staff Marie was great as I rented before on an earlier Thursday.

JOHN SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

Robert Yerushalmi 
Rating:
5.0

Customer did not leave a comment.

Joe Sortman 
Rating:
5.0

Marie was very helpful. Need more people like her.

James Taylor 
Rating:
5.0

Customer did not leave a comment.

James Taylor 
Rating:
5.0

Nothing keep the wonderful lady at the desk very sweet efficient and knows her job well. I recommend this place! Thank you

Betty Kent 
Rating:
5.0

Customer did not leave a comment.

Ryszard Korzeniowski 
Rating:
5.0

Marie the site manager is an absolute angel. She is friendly, helpful and full of a beautiful personality. I would recommend this facility just so people can meet her. The only thing is the trucks should be cleaned for the next person.

LACHELL JEFFRIES-HANSON 
Rating:
5.0

Customer did not leave a comment.

Jesse Schneider 
Rating:
5.0

The app is confusing to the new user

Ruel Entona 
Rating:
5.0

Marie was fantastic, very professional & accommodating. She walked me through the whole process, thoroughly & detailing all information I needed. Price was very reasonable.

Tammy McDonald 
Rating:
5.0

Place was ready for Me did online order east as 123 highly recommend . Thank you for easy transaction would use this location again. Sorry didn't catch lady's name @desk but she was well experienced and made everything easy to handle my order. Thank you.

Betty Kent 
Rating:
5.0

Second time I have come back, I love the owner as she’s super friendly. Would still recommend her!

Patrick Roche 
Rating:
5.0

Customer did not leave a comment.

Mark Moeller 
Rating:
4.0

Customer did not leave a comment.

Tommy Price 
Rating:
5.0

The lady is kind, friendly and welcoming

Venatius Ndah 
Rating:
3.0

The lady at the counter seemed a bit racist when I said I was from Chicago, she replied I know you're glad you're not getting shot at. As I am a black woman that was a bit stereotypical to say. Especially not know if I were from one of the better parts of Chicago. However the rates were affordable.

rachel marshall 
Rating:
5.0

Customer did not leave a comment.

Francisco De-Santiago 
Rating:
5.0

Marie truly gives great service. This is my second time at this location. N that will be the location I will always use. Thx u uhaul

Angela Jones 
Rating:
5.0

Just keep up the great, friendly service!

Diana Nezzer 
Rating:
5.0

I really appreciated the customer service, this location stood out for me vs any other location. Will be back again!

Patrick Roche 
Rating:
5.0

I think the whole EXCELLENT experience was mostly due to Marie!! She made the whole experience comfortable due to the following reasons: -she answered all of my questions -she offered the required information of things I did not ask -she has an EXCELLENT customer service attitude (and funny)!! -she called back promptly for questions -she had all of my requested items (floor dolly, applicance dolly, and blankets) waiting for me (at time of requested rental). overall, VERY Happy!! I will DEFINITELY rent from Uhaul again (because of Marie). Thank you!!

Shailesh Patel 
Rating:
5.0

Marie was great, very professional and helpful.

Chris Leininger 
Rating:
5.0

Customer did not leave a comment.

EFREN HERNANDEZ 
Rating:
5.0

Maria is very helpful person, should be more people like her. Thank you.

Adam Kepinski 
Rating:
5.0

24/7 feature is amazing. This location was a pleasure to deal with.

Michael Johnson 
Rating:
5.0

Marie was fabulous. She was efficient knowledgeable and friendly. The process of pick up drop off was easy Thanks

Denise Iapichino 
Rating:
5.0

Customer did not leave a comment.

Gabriel Reyes 
Rating:
4.0

Customer did not leave a comment.

Louis Sosnowski 
Rating:
5.0

Easy in and out. Simple to do the return process.

Scott Janssen 
Rating:
5.0

Marie was awesome!!!

Peter bychowski 
Rating:
5.0

Customer did not leave a comment.

Ross Curran 
Rating:
5.0

I can’t think of any more to improve service. My experience with Marie was outstanding, very pleasant. Thank you!

Brian Jensen 
Rating:
5.0

Customer did not leave a comment.

Kim Martinez 
Rating:
1.0

Owner/manager is a total scammer. Overcharged me$63. I literally will not trust U-haul ever again for any storage or truck rental needs because of this experience.

Eric Morstadt 
Rating:
5.0

The location, specifically Marie, went above and beyond. However, i will never use UHauls remote check in because it was a complete failure. Ridiculous that as I’m pulling up to pick up my vehicle after hours, that UHaul would expect me to have my passport, a lease agreement (for me a mortgage) or my employer info for UHaul to contact and verify who i am. Mind you, this was 8:00 at night and i work for a huge corp where even if it were during business hours, it’s HR dept is extremely busy. If it weren’t for Marie at the location, i would never have gotten my truck.

Danielle Baruffi 
Rating:
5.0

Customer did not leave a comment.

Julio C Vilchis Huizar 
Rating:
5.0

Customer did not leave a comment.

Regina Golston 
Rating:
5.0

Fix the mobile service for check in. Couldn't complete by app. Had to wait on hold for about 45 minutes to check truck back in cause photo wouldn't except of mileage and fuel

Nancy Miela 
Rating:
5.0

Customer did not leave a comment.

Cynthia Newman 
Rating:
5.0

Keep up with the good works

Christopher Yibor 
Rating:
3.0

A U-Haul app did not perform at this location which was not staffed with a person. It was difficult to get the keys to the truck and I could not even get into the gate to return the truck. Luckily somebody was leaving so I was able to get through the gate but still unable to complete the check in process of returning the truck. Very stressful and to a very stressful day.

ANGELA FRY 
Rating:
3.0

The only issue I had was with the App. Nothing really worked the way it should.

Michael Springer 
Rating:
5.0

I did see a door open sign when the door was closed properly

Sanjay Rao 
Rating:
3.0

Helpful & kind.

Oscar Bautista 
Rating:
4.0

The online check-in process - which is UHaul, NOT this location, was terrible. Even though I'd uploaded photos of my DL the day before, I had to go through that process ON MY PHONE once we got there. I took over 30 minutes to get through the check-in. I would NEVER use the self-checkin again.

Harry Mitchell 
Rating:
5.0

Customer did not leave a comment.

Ross Curran 
Rating:
5.0

Customer did not leave a comment.

Maxwell Maclin 
Rating:
1.0

Customer did not leave a comment.

JONATHAN ALVAREZ MEJIA 
Rating:
3.0

Easier way to check in and out equipment.

Serafin Loza 
Rating:
5.0

Fantastic lady in the office, took care of me and my wife, when the app was not responding . She was quick.

CHARLES GRIFFIN 
Rating:
5.0

We use trucks fairly often for various reasons and this location is always our first choice because Marie is always very helpful.

Steven Hays 
Rating:
5.0

Customer did not leave a comment.

kENNETH MILEWSKI 
Rating:
5.0

Customer did not leave a comment.

JESUS CORTES GUERRERO 
Rating:
5.0

Customer did not leave a comment.

JOHN KERR 
Rating:
5.0

Customer did not leave a comment.

SCOTT ALMQUIST 
Rating:
5.0

Clean the vehicle, especially in the times we're living in.

Sara Malave 
Rating:
5.0

Everything was exceptional! Front desk person was very helpful.

Angela Dorgan 
Rating:
5.0

Marie was great at getting all of our details together for my son's move and storage needs. She was very helpful and kind. The truck was old and we had some issues getting it started at times throughout our trip. Eventually it would turnover, but it took a couple tries to get it to start.

RANDY JACOBSEN 
Rating:
1.0

Since this is a gated location, we didn't know how to get in until we actually initiated the pick up/return processes. The site office closed even earlier than the posted hours, so we were unable to call and ask anyone. It was incredibly stressful and frustrating not knowing how we would get back on to the lot to return the truck.

Dana Russo 
Rating:
5.0

Customer did not leave a comment.

KIRK RIOS 
Rating:
5.0

Customer did not leave a comment.

RALPH SEYMOURE 
Rating:
5.0

The staff was so nice and helpful. This location will have a life time customer from me.

DAMANJIT KLER 
Rating:
5.0

Rep was outstanding Great customer service!

RICHARD KROL 
Rating:
5.0

Marie was awesome to work with and very focused on customer service. I will definitely rent from her again!

Daniel Hawkins 
Rating:
5.0

Customer did not leave a comment.

Rashawn Rainey 
Rating:
5.0

No complaints. Very efficient and friendly service

Erin Bell 
Rating:
4.0

Customer did not leave a comment.

Merlie Reibel 
Rating:
5.0

Customer did not leave a comment.

Scot Miller 
Rating:
1.0

Incorrectly charged

Nilesh Rami 
Rating:
4.0

I raised some concerns about some scrapes, scratches and little dents on the truck and passenger mirror to the manager upon picking it up. I was told to approve the vehicle regardless. Glad I took photos

Michelle Mathia 
Rating:
1.0

They somehow allow for after hours drop offs, but it’s a gated complex and no way to get in after hours unless you have a storage unit with a gate code. The fact that I tried dropping off the truck after hours and couldn’t and had to bring it back home was a complete waste.

Jonathan McGrath 
Rating:
3.0

Customer did not leave a comment.

Luz Cecilia Veintimilla 
Rating:
2.0

Truck was dirty inside and NOBODY let us know there would be a $20 charge to return the truck at 6pm ONE HOUR EARLIER THAN WE BOOKED IT!

William Barnabee 
Rating:
5.0

Very simple process to do mobile check out and check in. Very convenient!

Kyle Helgesen 
Rating:
5.0

Customer did not leave a comment.

Alfredo Jacobo Jr 
No reviews have been submitted for this location.

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