Comentarios del cliente para Lake City Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lake City Mini Storage

Grado total:

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Terry F. en

Grado:

El cliente no dejó un comentario.

Uliya S. en

Grado:

Do not go here unless you’re very desperate for a rental and if you do rent make sure you check all the documents afterwards and your bank statement. I just rented a truck here a couple days ago and I drove 26 miles and they told me that I did not refill the gas which I know I did because I kept the receipt and I took pictures of the gas gauge. honestly they charge me $60 To refill the gas that I have already filled. If you do the math it does not add up 26 miles and you needed to refill it up 6 gallons??? any person in their right mind would see that and be like WTF! I had to call customer support which they refunded me that money because they called the Location and they said oops sorry we messed up. But keep in mind they didn’t refund me the rental tax that still stay the same even though they refunded me. what about the people that don’t keep such a good track of their records? it makes me wonder how many people they have really screwed over. U-Haul is a great company I have used it several times it’s a shame that they’re giving it such a bad name and representing it so poorly

Madison L. en

Grado:

El cliente no dejó un comentario.

NICOLE A. en

Grado:

Service reps were very defensive and had strange 'security' protocols that seemed exaggerated as well as unuseful to the actual security of their vehicles

Patrick C. en

Grado:

El cliente no dejó un comentario.

Matthew A. en

Grado:

Thank you for your outstanding service

Theresa W. en

Grado:

I got a smaller size than what I reserved online. When I arrived, I said, well, will this fit a Queen Bed. Heather, at the desk, said yes. BUT, it was extremely difficult to fit in and remove. And, the mattress and box spring was damaged because of it. I was very disappointed. When I asked after returning the truck, why I did not get what I asked for, she simply said that someone else reserved what she had. I had reserved online several weeks before the move as well. Not happy. The location did not have sufficient availability of trucks either. There were just the two, the smaller I used and the size I expected that went to someone else.

Caroline L. en

Grado:

The staff person at Lake City Mini Storage and I spent 2 hours dealing with the very challenging U Haul system. It took forever to check the vehicle out. Very frustrating.

Nathaniel B. en

Grado:

Fast and good customer service. Convenient location. We did have to drive back after dropping off the vehicle because when we got home we received an auto text from Uhaul that said we had to be at the drop-off location to check in the vehicle with our phone. However when we arrived at the parking lot, we couldn’t check in the vehicle because we had already returned the key to the drop box and we couldn’t read the odometer. Turned out we didn’t need to check in the vehicle with our phone afterall. It would babe been nice to know that before driving back.

Mariel B. en

Grado:

It took over 20 minutes to check in because the Uhaul system was malfunctioning and the furniture pads I had ordered weren't carried at that location, which no one told me until I was standing at the counter, leaving me scrambling to find an alternative at the last minute. The truck was fine, but the back had clearly not been swept by either the last customer or the staff. I would like to stress that none of this was the fault of the employee at the counter, it seemed to be a problem with the site itself. I've used Uhaul to move many times and have not had these problems before. Overall I was unimpressed.

Mallary M. en

Grado:

El cliente no dejó un comentario.

Martin M. en

Grado:

The owner requires users to reserve trucks and equipment through the U-Haul website, which promises fully-automated checkout via the app... that this site does not support. If you request (and expect) app-based access to the truck, you will be disappointed by the additional 30 minutes of paperwork and signing that you will have to slog through anyhow. Please hide the app-only option when the user selects this sort of affiliate site.

Xinchan L. en

Grado:

El cliente no dejó un comentario.

Joshua G. en

Grado:

El cliente no dejó un comentario.

Elmer W. en

Grado:

Debbie, my customer service representative, went above and beyond. I'm sure she repeats the same message day in & day out but she was gracious and genuine.

Jessica M. en

Grado:

El cliente no dejó un comentario.

john M. en

Grado:

El cliente no dejó un comentario.

Sandra G. en

Grado:

Excellent customer service! Very helpful. Keep it up!

ANNE T. en

Grado:

El cliente no dejó un comentario.

Jessica D. en

Grado:

El cliente no dejó un comentario.

Eric G. en

Grado:

The cust rep at Lake City Mini Storage was very welcoming and helpful, reviewing and making adjustments of the reservation with us in person to ensure we had everything we needed.

Marianne H. en

Grado:

The truck had a warning light saying the right rear tire was low and needed air. We put air in it but the light didn't go out. I don't feel the truck cab or storage area had been cleaned since the last person had used it. There was stuff on the seats and the floor. Plus it stunk like cigarettes.

Andrew V. en

Grado:

El cliente no dejó un comentario.

Marissa M. en

Grado:

El cliente no dejó un comentario.

Sara M. en

Grado:

El cliente no dejó un comentario.

Teresa H. en

Grado:

El cliente no dejó un comentario.

Alicia J. en

Grado:

El cliente no dejó un comentario.

ZACHARY D. en

Grado:

Guy working there was super nice and helpful.

Srijan C. en

Grado:

I think u-haul should adopt the usual car-rental gas policy -- when we rent the gas tank should be full and when returning it should be full. Those fuel meters are never exact and those 3/4th tank etc. are just scam. I could bet the meter was higher when I returned, but the lady at the counter disagreed and charged me for extra 1.5 gallons. Also, the check-in lady at the counter was less than welcoming / personable. From the beginning, conversation with her felt like a tense conversation with a cop.

BYRON G. en

Grado:

El cliente no dejó un comentario.

james T. en

Grado:

El cliente no dejó un comentario.

Tracy N. en

Grado:

The lady working at the office (2/24 sunday) was very friendly, helpful, compassionate, patient, and professional. Made for a great experience. Thanks for making an otherwise stressful crappy day so much better. I really really really appreciate it.

Sharon C. en

Grado:

No improvements to suggest, I just want to thank both of the rental office sales staff I spoke with (I came in once to buy boxes, second time to pick up the truck and buy a couple more boxes). They were awesome. :)

IRFAN S. en

Grado:

We rented a van and found out that the fuel line was cut. When we went to fill up the tank after our move, gasoline leaked everywhere. The desk employee told us they knew someone siphoned the gas from their vehicles the night before, but they weren’t checked prior to renting this vehicle out to us. Thankfully we didn’t have to drive too far. Otherwise, the employees there were friendly and very helpful.

Tanya B. en

Grado:

There was dirt/mud in the back of the truck that had not been swept out. Otherwise customer service was great.

beau M. en

Grado:

El cliente no dejó un comentario.

Magnolia B. en

Grado:

great and easy to work with.

Dale C. en

Grado:

U-Haul check in has gotten to be s hassle w the hard sell for insurance and the need for a second contract number. I’m going to start renting elsewhere.

Daniel S. en

Grado:

Great Job! Keep it.

Wenyuan L. en

Grado:

I was very mad at the extra-fee for the fuel. There was less a half tank fuel when we got on that U-haul and we took a photo as a proof. When I return that U-haul, I'm sure that I added more fuel than we actually used because the needle was pointing to more than a half obviously. But that women just don't believe us and let us pay another several dollars for fuel.

FIRAS A. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

Outstanding customer service experience - very glad we used this location!

Michael J. en

Grado:

El cliente no dejó un comentario.

Willie F. en

Grado:

El cliente no dejó un comentario.

Carol P. en

Grado:

Service was good and the truck functioned very well except for the lights switch module falling through the dash. My husband made a quick repair and we carried on. We were advised it would be replaced. Truck box was nice and clean, didn't look like the last renter had cleaned the cab--unusual in my experience with UHAUL. Overall we got the job done satisfactorily and the truck drove nicely. Again, service at the site was excellent.

Patrick M. en

Grado:

Honestly that's a tough question to answer. Ms. Ferris was wonderful, gracious, courteous and made the experience a real pleasure. Don't let her go! The van was easy to drive, suited our purposes just fine and returning it was a breeze. Many thanks for the excellent help! One comment about the u-haul app on Android: it takes an unreasonably long time for the mobile express check-in screen to load.

DAVID B. en

Grado:

El cliente no dejó un comentario.

Ron P. en

Grado:

service was correct and polite. Equipment was clean and functioned well.

Nicolette V. en

Grado:

I hadn't rented a Uhaul van in a long time and I was thoroughly impressed with how well they handled, how easy it was to drive, how lovely sitting high up felt and the big windshield and excellent wipers. It really was a great experience. Uhaul helped make this move so much easier. And thanks to Tyler who was so kind and professional. Cheers!

David B. en

Grado:

Thanks to Taylor at Lake City Storage for being quick, friendly and professional. The experience renting the truck was a pleasure. I would recommend the location.

Daniel S. en

Grado:

El cliente no dejó un comentario.

Norma C. en

Grado:

El cliente no dejó un comentario.

Kyo K. en

Grado:

I waited 45 minutes at this location in order to get my van. The system was down and I wasted not just 5-10 min but almost an hour waiting for the system to be back up and running. When I got my receipt I was also charged more when I booked the cargo van at .99/mile not 1.09/mile. The individual who helped was nice but the experience was not great.

Sara Y. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

The Uhaul website and booking/account system is atrocious. I changed the location and time of my booking but that wasn't in the email I was sent nor was it easy to access or consistent on the website.

Lius A. en

Grado:

different options for estimating miles used

Gordon T. en

Grado:

The front desk person was very efficient, personable, and clear on the process of renting the u-haul. She also helped me get it parked back into place. I will definitely be using this same provider for my upcoming moving needs.

Yossi A. en

Grado:

Perfect!

Ajay D. en

Grado:

El cliente no dejó un comentario.

Kim Alexandra S. en

Grado:

First, when I arrived I was asked for the name and phone number in of some one who knows me as an extra contact. Since I was picking up the truck during rush hour I wasn't able to reach anyone. I have no idea why this is necessary or why I wasn't told beforehand. I felt embarrassed and stressed when I couldn't reach anyone. Additionally, I was told by one manager that I could keep the truck an extra day and then was called by another employee and told I had to bring the truck back that moment. I won't rent from that location again and am upset with U-hauls policy of randomly calling someone as an extra contact!!! Very unhelpful stressful experience!!!

Shirley L. en

Grado:

El cliente no dejó un comentario.

Katelyn M. en

Grado:

A big thank you to Sean Melo, our Lake City Storage representative who helped us out that morning. I was running a little late for my pick-up and Sean called me to check in and kindly adjusted our reservation so we wouldn’t lose the van. Upon arriving to pick up the keys, Sean was friendly and provided all the info we needed to know for a smooth pick-up and drop-off. We were even cracking jokes throughout the process! Moving is difficult and stressful, and I’m grateful that Sean made this part of the move so pleasant. Thank you Sean!

Edward M. en

Grado:

El cliente no dejó un comentario.

Min Seop A. en

Grado:

El cliente no dejó un comentario.

Yemane F. en

Grado:

When we tried to reserve the van online, this location wasn't shown in the extended vehicle list, even though we had reserved a van to use on a date earlier in the week from this location. The customer service rep at the location said the van was available on our selected date and time and we reserved it through him. Seems like a disservice to customers to not show online all locations close to them. In the future, if I need to reserve a U-Haul, I will confirm with the location I want to rent from that a vehicle is really not available, rather than rely on what's shown online.

Yemane F. en

Grado:

Great experience - very good customer service

David L. en

Grado:

El cliente no dejó un comentario.

Kristin A. en

Grado:

Customer service was excellent! The gentleman we worked with was so kind, explained everything to us, and answered all of our questions. The equipment we rented was spotless and went above our expectations. Best U-Haul experience ever!!

Tori T. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

Kareza and Sean were great. Very friendly and helpful.??

Angelica M. en

Grado:

El cliente no dejó un comentario.

Kathleen B. en

Grado:

El cliente no dejó un comentario.

leon A. en

Grado:

Thank you your service was excellent.

Caroline S. en

Grado:

El cliente no dejó un comentario.

ISLAM S. en

Grado:

Trucks smell ..would be nice if they have better smell

vjaceslavs O. en

Grado:

People at the location above are very polite, it’s a joy working with them. Thanks

vjaceslavs O. en

Grado:

My ecspectation was ecseeded.

Timothy S. en

Grado:

Great customer service!

volha K. en

Grado:

El cliente no dejó un comentario.

Karenza F. en

Grado:

El cliente no dejó un comentario.

Robin H. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

Easy and fast

Karenza F. en

Grado:

El cliente no dejó un comentario.

Adam P. en

Grado:

El cliente no dejó un comentario.

Craig I. en

Grado:

Was disappointed that the moving pads I ordered weren't available

Liberty E. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Crystal P. en

Grado:

El cliente no dejó un comentario.

Assefa W. en

Grado:

El cliente no dejó un comentario.

Sunny M. en

Grado:

El cliente no dejó un comentario.

Craig I. en

Grado:

El cliente no dejó un comentario.

TIMOTHY H. en

Grado:

The inside mirror needed work as it was loose. Otherwise the van was great.

Chandin G. en

Grado:

One of the best Uhaul experiences yet! And I rent a lot!

Thomas B. en

Grado:

El cliente no dejó un comentario.

john Y. en

Grado:

Kind of expensive....

Jason S. en

Grado:

El cliente no dejó un comentario.

Sandra W. en

Grado:

Another location assisted me with my reservation, I told him I had a 10x10 storage unit and the truck he recommended was too small and I had to Make 2 trips. The location I pick the truck up from told me he would have never recommend that size truck.

CHARLES H. en

Grado:

Gas gauge is flaky on the truck I used. I used the truck 1.2 miles, put in $1.50 worth of gas before brining it back but the gauge showed I used 1/16th of a tank of gas. Frustrating to have to argue with the agent at the moving company, it wasn't her fault but I wasn't going to get dinged for faulty equipment.

Melinda P. en

Grado:

El cliente no dejó un comentario.

Laurae M. en

Grado:

Service was excellent. Keep doing what you are doing.