Customer Reviews for Lake Auto Sales & Repair
(U-Haul Neighborhood Dealer)

63 reviews

5102 N 40th St   Tampa, FL 33610

(813) 626-9132

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(813) 626-9132

5102 N 40th St
Tampa, FL 33610

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I quite literally made a reservation for a truck, 3 days in advance just to show up, and none of the locations had a truck. 3 of the locations had to send me to a 4th location, who finally had the truck, but didn't have the dollar equipment needed to move my furniture. I was still charged full price and was expected to get the truck back at 11, even though I didn't pick it up until 12 because I was sent to multiple locations. The service was ghetto, and I would never recommend this to anybody, because why would I make a reservation and no one has any trucks available when this could have been made clear up front, and I could have went with a different company and saved a lot of time and frustration and money

jasmyn R. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
2.0

This is not a specific review of Lake Auto Sales, but of the UHaul experience this time: UHaul moved my pickup location to a different address, further from my start spot. This location did not have the truck I reserved, and because of time constraints, I had to settle for a smaller truck. The truck was literally on empty and I had to put gas in it immediately. When I returned the truck,it was back on empty, but I was still charged a gas differential as well as an extra mileage charge. I should have received a $50 credit because my reserved truck was not available.

Mark S. 
Rating:
1.0

Customer did not leave a comment.

Fadi S. 
Rating:
5.0

Process was quick and fast everything went smooth.

Katrina P. 
Rating:
4.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO P. 
Rating:
4.0

The floor of the trailer was sticky and out shoes and stuff stuck on it.

Steve W. 
Rating:
3.0

Will need to improve road and parking around the office.

OMAR T. 
Rating:
3.0

Little more organized personnel

Anthony W. 
Rating:
3.0

Customer did not leave a comment.

vincent F. 
Rating:
1.0

Clean the space and keep the rats out they messed all my stuff up

nicole B. 
Rating:
4.0

Customer did not leave a comment.

Mary E S. 
Rating:
5.0

Have more selection

ANAIRIS V. 
Rating:
5.0

Customer did not leave a comment.

Lane E. 
Rating:
5.0

Customer did not leave a comment.

Dalton W. 
Rating:
5.0

The guys in Tampa where we picked up were great. Very helpful and professional.

robert C. 
Rating:
5.0

Very good and respectful. Very helpful and inviting. Clean

Jose J. 
Rating:
5.0

they need bigger ads

Franklin H. 
Rating:
5.0

I did an after hours drop off, so I never interacted with the location in tampa. However, I was experiencing technical difficulties with the U-Haul app and website. I called into the help line and the guy who helped me was amazing. I wish I would have left the review last night when I remembered his name. He helped me through the whole drop off process since my app and website weren't working. Definitely give that guy a raise 👍

Dylan P. 
Rating:
2.0

My overall experience with u haul has been horrible.

christopher M. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very friendly and I explain everything in great detail.

brahiam M. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Derrick H. 
Rating:
5.0

Customer did not leave a comment.

rose B. 
Rating:
5.0

Checking in was a breeze even though I arrived early.

Gordon W. 
Rating:
5.0

Quick, easy, informative pick-up.

William B. 
Rating:
1.0

When I first arrived, even though I called before hand, Uhaul said that the location is open until 6:00pm, so I booked the 15' Uhaul truck for 5:30pm, I arrived 5:34pm, and the place was closed! To my luck, some random mechanic was there working on an suv behind the building, and at first he acted the their closed & don't have uhauls and that he doesn't know how to do a uhaul check in, but then after like 10 minutes he did assist, which was very appreciated. Later on, I go out to take the Uhaul, and it is parked in reverse & glued to the damn fence, so I moved it a little and took pictures of the entire truck just so I wouldn't be blamed for anything stupid. Next, alignment was awful, I need to drive with the steering wheel turned to the left literally to go straight, and the lights in the trunk did not work, I was blind moving things in & out. The handling of the steering wheel was very terrible, in fact dangerous and needs to be tightened. I definitely expect a refund for the multiple of inconvenience faced.

Mohammed A. 
Rating:
1.0

I did not rent a uhaul yesterday

Bianca B. 
Rating:
5.0

NOTHING! THIS PLACE IS GREAT!

SAMUELE M. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
1.0

Sketchy drop off location, but nice people.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

Edwin V. 
Rating:
5.0

Customer did not leave a comment.

louis P. 
Rating:
5.0

Everyone was very nice and helpful. Besides the Uhaul was very reasonable

Linda W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Efrain M. 
Rating:
5.0

Customer did not leave a comment.

Wasal K. 
Rating:
5.0

Very polite

Anthony Z. 
Rating:
4.0

Very easy to find location.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Mauricio S. 
Rating:
1.0

Call please for details. 813-499-4075

Laquincy H. 
Rating:
5.0

Customer did not leave a comment.

JAMES EARL S. 
Rating:
5.0

Customer did not leave a comment.

KATIE H. 
Rating:
3.0

No one present and shady looking as hell

Gerald W. 
Rating:
1.0

Air conditioning in the truck did not work. It made for a very uncomfortable moving experience during Florida's hot and humid summer. I also did not request for rental insurance but was charged for it anyway.

Susannah H. 
Rating:
3.0

Customer did not leave a comment.

Martbara R. 
Rating:
2.0

If i set a reservation for a certain time,the rep needs to be on time opening up the store. And not having other random people doing the set up.. like the mechanic 🤦🏽‍♀️. And when i asked what time do u close so i can return the truck before closing , i was told one time and got back and they were closed! Then had to wait till Monday for them to check the truck and then finally bill me the final bill .

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Lola I. 
Rating:
4.0

When do i get the some of my money credited back to me?

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Myeisha R. 
Rating:
5.0

Customer did not leave a comment.

Alejandro V. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Pedro was very nice and professional over the phone and in person! Very helpful.

Alecia G. 
Rating:
2.0

Service and atmosphere at this location was sub par. I arrived on Saturday afternoon to pick up equipment, front door to the business was locked, around back, there were several people hanging around and strong smell of marijuana. I told those hanging around that I was there to pick up a trailer. I was told the person responsible was busy at the time. I waited in the parking lot for nearly 30 minutes. Loud and vulgar music was playing in the parking lot. I got in my truck and starting calling other uhaul locations to see if anyone else had a trailer as I was in doubt of this location. Guy doing the transaction finally came to my truck and was able to complete the transaction. Drop off at same location went much smoother. If I try to rent from uhaul again and this is the only available location, I will find another option.

Karl L. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

Inner city location that was a bit rugged. Back lot location.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

Awesome service!!!

ricardo O. 
Rating:
5.0

Good experience. He walked near thru the process, viewed the truck, even explained the tow release button. Not bad.

Frederick P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top