Customer Reviews for Lake Appliance & Repair
(Distribuidor de U-Haul del vecindario)

140 comentarios

21289 Calistoga Rd   Middletown, CA 95461

(707) 987-6021

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(707) 987-6021

21289 Calistoga Rd
Middletown, CA 95461

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I would suggest letting someone with experience hook the trailer onto the hitch of the truck. I was 2 miles down the road when the trailer came off of the ball and almost created a disaster. I was lucky I was not traveling too fast, or if I had a load, it could have been bad. The young man never tightened the wedge onto the ball. He was a nice kid, he was just never taught the correct way.

Austin P. 
Clasificación:
5.0

Keep on doing what you all do for customers, thank you, Brenda Kelvin 07/27/2021

Brenda K. 
Clasificación:
5.0

Being helpful and informative seems to be "very natural" for the people at Lake Appliance & Uhaul

Charles D. 
Clasificación:
5.0

The people at Lake Appliance focus on making the rental process go as smoothly, quickly and friendly as possibly.

Charles D. 
Clasificación:
5.0

The folks at Lake Appliance/Uhaul have always focused on getting the rental process moving along as quickly and efficiently as possible. Friendly and helpful!!

Wes H. 
Clasificación:
5.0

great service nice owner would go back

Tim H. 
Clasificación:
5.0

Owner was friendly and helpful, the whole process was easy. I would definitely rent from here again.

Elizabeth B. 
Clasificación:
5.0

The folks at Lake Appliance go above and beyond the call of Uhaul "duty"

Wes H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
5.0

Lake Appliance & Uhaul helped me with 2 separate moves to Apple Valley CA. They were very helpful, understanding and worked hard to help me a "little ole lady" relocate back to Apple Valley from Hidden Valley Lake. They relieve me of allot of stress.

Ann R. 
Clasificación:
5.0

They were very nice and quick to check out and quicker to check in!!

Steve D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

I'm pleased with the ongoing friendly service Lake Appliance provides.

Wesley H. 
Clasificación:
5.0

Very friendly and accomodat8ng.

Cheri J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy L. 
Clasificación:
5.0

charley went way out of his way to make sure I had my trailer , when the his stores unit wasn't returned in time he went with me to a second store to get one there ! who does that ??

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Casual and very friendly place to do business. Small town Americana.

Dwight C. 
Clasificación:
5.0

Best experience I could have hoped. Would definitely return if I needed another rental.

Michael J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Saleem Z. 
Clasificación:
5.0

Booked this trailer in Angwin CA expecting to pick it up at that location. I was not told that the trailer would need to be picked up at another location when I booked it. Not the pick up locations fault.

Mark S. 
Clasificación:
5.0

Ninguno

Susan K. 
Clasificación:
5.0

The folks at Lake Appliance/Uhaul are friendly, helpful and informative

Wesley H. 
Clasificación:
5.0

Keep doing what you're doing.

Edwin Y. 
Clasificación:
2.0

I reserved the motorcycle U-haul online for one day and rescheduled over the phone for the next and when I went to pick it up, the paperwork was not ready, my online version was and he needed to update again, because his system was old. The left taillight was burned out, no blinker, no brake light, no bulb...he told me that my Jeep lights will be good enough, I worried the whole 7 hour round trip.

Stephanie V. 
Clasificación:
5.0

As previously experienced, helpful, friendly, informative and accomodating

Wes H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON S. 
Clasificación:
5.0

Excellent and friendly service!!

Sujan S. 
Clasificación:
5.0

The guys are really very helpful, friendly and strive to make the Uhaul experience a positive one!!

Charles D. 
Clasificación:
5.0

Broke down on the way to the airport with little time to spare. The owner was very kind and got us back on the road at record speed. Thank you!!

Johanna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish W. 
Clasificación:
3.0

It was not super clear where to leave the truck or where the key drop off is

Lorena G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond A. 
Clasificación:
5.0

Very helpful and accomodating

Charles W. 
Clasificación:
5.0

The truck was dirty and needed to be vacuumed inside. Both doors don't shut well.

Sheryl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
5.0

;As always the personnel was very helpful, accomodating and friendly

Charles W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
3.0

I have dropped off multiple vehicles and trailers at this location. For some reason, even though I know I left at least as much if not more fuel and cleaned the vehicle as good if not better, I have been "taxed" with gas charge, cleaning, etc. In the past I have been too busy to complain, but the latest $15 fee irked me when I picked up a trailer from snowy areas with a little debris in it, I returned it cleaner (not that it was an issue the way I picked it up) than I got it on the inside and the exterior was the same... snow area to snow area... when I asked on the phone what had to be cleaned, there was no notes on what. The owner did plan to return the fee, but nothing so far. I will rent and drop off somewhere else next time. Only place this has ever happened.

Emerald A. 
Clasificación:
4.0

Service was fantastic.

Theresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie S. 
Clasificación:
5.0

Owner very helpful and understanding.

JONATHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan V. 
Clasificación:
2.0

We had to drive farther to drop off location and the business wasn't open. There was a drop off place closer. The ‘dispatch' system is very inconvenient and should be reconstructed. U-Haul should have their employees move trucks to the desired customer pick up location not have the customers take the trucks. Also, receiving your truck with only 1/4 tank of gas makes the customer use the rental time to get gas. Trucks should(like rental cars)have a full tank,if they don't, U-Haul employees should be responsible to have them full for the customer.

Kevin L. 
Clasificación:
5.0

James did a great job when I went to rent a Uhaul. I appreciate the way he explained in detail the process of renting the Uhaul. I will definitely use a Uhaul in this area again if ever needed in the future.

Miguel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raul N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
4.0

It was a little difficult to find the entrance and the computer was clunky; otherwise, the experience was great.

Ronald C. 
Clasificación:
5.0

Continued great service from the folks at Lake Appliance & Uhaul.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON C. 
Clasificación:
1.0

Not only did the woman checking our trailer back in use the f word numerous times, she continued to insult me. When she was finished she just walked away.... I had to track down another employee to see if everything was complete before I was able to leave. The very rude employee was named Stephanie, I believe. I am a business owner myself and I would be modified if any of my employees behaved this way!

Kassie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mace V. 
Clasificación:
5.0

Very friendly, helpful and conscientious.

Charles W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN L. 
Clasificación:
5.0

Nothing. The gentleman running this place could not have been any nicer or more accommodating.

STEVE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROB G. 
Clasificación:
5.0

Absolutely no improvements needed!

Charlie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard C. 
Clasificación:
5.0

The folks at Lake Appliance are very helpful and informative!

Charles W. 
Clasificación:
3.0

The owner was very friendly.

Colleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Awsome person and experience

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bethany H. 
Clasificación:
4.0

Milage was determined by your computer, I went straight to destination location, then straight to drop off location and was charged for overage of ten+ miles.

Dave S. 
Clasificación:
4.0

Pleasant employee. The truck was clean and operating well.

Rick B. 
Clasificación:
2.0

Did not have the equipment I reserved originally. Did get another truck that was bigger. Was told I wouldn't be charged extra for it. Was told first 30 miles were free and .79 cents a mile thereafter. Was charged for all miles driven at 1.09 per mile. Very dissatisfied with uhaul. Advertise reasonable rental rents for a truck but then get hit with a huge per mileage fee and have to fill up the gas tank too.

Danielle T. 
Clasificación:
4.0

ND

Terry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brooke B. 
Clasificación:
5.0

Two thumbs up!!!

Philip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy W. 
Clasificación:
5.0

Friendly, courteous people!

Charles W. 
Clasificación:
5.0

Service was excellent, equipment in perfect condition, no improvement necessary.

Gilberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
1.0

I've already complained via phone and numerous emails. This was THEE most terrible experience in moving history for me. Every single move that I've ever made has been with U-Haul. I get terrible service this time. First I was sent to the wrong pick up location and I complained about over the phone with 2 separate reps only to be given excuses. They both new very well that U-Haul had no business listing a pick up location the hasn't rented out U-Haul trucks/trailers in over a year and a half. Then the reps make excuses. There's really no excuse that a company that has as many employees could not have caught that issue. If U-Haul cannot stand behind there company and maintain a good level of integrity by rectifying this situation, then I will personally no longer be a U-Haul customer.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
2.0

Have the employees of the facility tidy things up inside. The service was great, but the interior needs some cleaning up, as I was slightly offput by the state of the facility. By no means am I saying I was dissatisfied with the level of care I received, the employee I worked with answered my every question and got me in and out of there and on my way within as few steps as possible, and the equipment was in amazing condition when I received it. So much so that I washed it myself before I returned it. I am overall pleased with my experience.

Hunter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia A. 
Clasificación:
5.0

I really feel that pretty much everything was covered!

Ellis R. 
Clasificación:
5.0

Fill Tank with Gas so customer knows

RUSS AND ESTHER O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry G. 
Clasificación:
1.0

The guy showed up late and then it took a half hour to do the paperwork, etc. before we could leave. I did the online check in thinking it would save time on a busy moving day. The gas gauge representation on the paperwork was not accurate. We wound up getting charged even though we returned it with more gas than there was at the start.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy Q. 
Clasificación:
2.0

Pick up was filthy ! Ended up unable to use it for the short move full of old dirt and the cab was dusty as well .

Irene B. 
Clasificación:
3.0

TELL THE CUSTOMER ABOUT A “CLEANING FEE.” There was no mention about a cleaning fee, especially since the trailer was in the same condition as we received it.

Ashley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S. 
No se han enviado comentarios para esta ubicación.

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