Customer Reviews for Lairds Auto & Truck Repair
(U-Haul Neighborhood Dealer)

909 reviews

1197 Piney Green Rd   Jacksonville, NC 28546
(Near White Oak Hs)

(910) 455-4086

Office Hours

  • Mon-Wed: 10 am–3 pm
  • Thur: Closed
  • Fri: 10 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(910) 455-4086

1197 Piney Green Rd
Jacksonville, NC 28546
(Near White Oak Hs)

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–3 pm
  • Thur: Closed
  • Fri: 10 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Self turn in

Lare Johnson 
Rating:
5.0

We have used this U-haul several times and always the same courteous service. They are always helpful and offer best advice.

JOSEPH HEFLIN 
Rating:
5.0

Customer did not leave a comment.

Roy Tuttle 
Rating:
5.0

Customer did not leave a comment.

Jacob Lee 
Rating:
4.0

Customer did not leave a comment.

Josafat Hernandez 
Rating:
5.0

Very friendly Staff and the truck was clean and very accessible easy pick up and drop off. We will definitely use it again. Thank you Cynthia Johnson

Cynthia Johnson 
Rating:
5.0

The lady working was very friendly and helpful. She was easy to talk to

Johvany Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Frances Barrett 
Rating:
5.0

Everything was excellent

Gabriel Davis 
Rating:
5.0

Customer did not leave a comment.

Donald HARTMAN 
Rating:
2.0

Hours were sporadic. We arrived around noon on a Thursday and found the office closed. We were told if we returned the equipment another day late, that we would be charged an additional $29 per day, and we had nowhere to store a trailer for the night. The next day the employee working berated us for dropping off the trailer at the location the day before when no one was there. We tried to call and leave a message, but no voicemail was set up. How are we supposed to return equipment when the location hours are different every day and there is no way to call?

Matthew Passero 
Rating:
3.0

The lock on the back door of the truck it's hard to get the code

Tamara Green 
Rating:
5.0

Customer did not leave a comment.

Alejandrina Rivera 
Rating:
5.0

Customer did not leave a comment.

Tyler Fay 
Rating:
5.0

Customer did not leave a comment.

FREDIA KAY Lanier 
Rating:
5.0

Fix the locks to make it better to open truck and get key. I had to go to 2 different locations because I couldn't get the locks to open and the staff just happened to be available and helped me access the 2nd truck. Also. My card was charged twice because I had to switch locations because you have to put in tour payment information b4 you can get code for truck.

Angela Lee 
Rating:
5.0

We had a very good experience .

LOUIS HARRIET GOMEZ  |  Overall Experience 
Rating:
5.0

The lady who checked out the UHaul to us was very friendly, very helpful.

KERRYMICHELLE HENSCHEL 
Rating:
3.0

Customer did not leave a comment.

John Webb 
Rating:
5.0

Customer did not leave a comment.

Christopher Holland 
Rating:
3.0

I plan on reaching out to someone at Uhaul in regards to my injury. I am still not sure why I was put into this position.

Marshall Mansfield 
Rating:
3.0

Customer did not leave a comment.

JEREMY STOVER 
Rating:
5.0

The attendant was easy to talk to and very helpful.

NABIL GUERRA 
Rating:
5.0

Customer did not leave a comment.

Steven Lynch 
Rating:
5.0

Theresa had excellent customer service skills. I was having trouble finding someone to move us. She recommended an excellent local affordable moving company. When we went to fill out the paperwork with Therea everything went smoothly. The moving out was just as smooth. I would recommend AAA storage to every one. I rate them a 10 out of 5. Thank you Judy Fukiko Fraser

JUDY FUKIKO FRASER  |  Overall Experience 
Rating:
5.0

I have rented units from AAA storage facilities two different times, for 2 different reasons. I live in Northwoods, but, I have found that this facility is much less expensive than others I have rented closer to my home. If I need to rent a unit again, it will definitely be with AAA in Piney Green

LESLIE ELIZABETH ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD NORTON 
Rating:
3.0

Customer did not leave a comment.

JARED POWERS 
Rating:
5.0

Great customer service

Jerry Kinkade 
Rating:
2.0

The truck was given to me dirty. The woman that helped me was very rude. I believe her name was Theresa. She was mildly kind to me, but she was extremely rude to a veteran who could not wear a mask due to medical purposes. Her attitude became huffy and very upset when he said he couldn’t wear a mask. It upset me a lot. He laid his life down so this woman could work but she treated him like the bottom of the barrel when he refused to wear a mask due to medical purposes he said. I thanked him for what he did. And she told him he needed to stay outside? Is that really how we treat our vets? He probably had PTSD and that’s why he couldn’t wear a mask, and now he’s being treated degradingly for it? Unacceptable. OSHA and Google would love to hear about this. This has bothered me all week, and I needed to say something

Lucas Mason 
Rating:
3.0

Customer did not leave a comment.

JOHN ALMEIDA 
Rating:
5.0

Customer did not leave a comment.

Blake Burnett 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HALEEN 
Rating:
5.0

Customer did not leave a comment.

MELISSA ENGLE 
Rating:
5.0

Give the gal who served me a raise.

Michael Gourley 
Rating:
1.0

Accossiate was rude. When hooking the trailer up, accossiate did not help and I was forced to lift the tounge of the 6x12 trailer up, which probably weighted 150lbs, and hook the trailer up fully to the truck. There was no jack on the trailer for helpful assistance in this matter. I will not be returning to this location ever.

Nicholas Harrel 
Rating:
3.0

Customer did not leave a comment.

Takia Walton 
Rating:
5.0

Customer did not leave a comment.

Patricia Daniels 
Rating:
3.0

Trailer had no jack and trash in the back of it

Darrell DeShong 
Rating:
5.0

Customer did not leave a comment.

Holly Johnson 
Rating:
2.0

Hung up on every time I called the given number. Never moved in and had called before to cancel and wanted to double check that it was cancelled. Two calls today hung up on both times.

Ethan Carr  |  Reservation 
Rating:
1.0

Get new representative

Corey Boehnlein 
Rating:
5.0

Customer did not leave a comment.

shawnta bonds 
Rating:
3.0

Customer did not leave a comment.

John Walther 
Rating:
3.0

Very helpful cancelling my unit after my moving plans changed. Although, I feel it unnecessary to leave this review to get my $7 back as I did not have but more than 5 seconds of interaction

Zachary Cable  |  Reservation 
Rating:
3.0

Was told that I would have $30 off this move and final bill did not indicate that. Please advise.

Dayna Lynn 
Rating:
4.0

Associate was very informative about how to hook up and load vehicle on auto dolly. As this was first time for auto dolly appreciated her assistance greatly. ??

CHRISTI BYRD 
Rating:
3.0

Had to do paperwork a second time even though it was done online. Mgr. was nice but wanted convenience of doing everything on line.

Edith Anne Kimball 
Rating:
5.0

Customer did not leave a comment.

Nick Durham 
Rating:
4.0

Customer did not leave a comment.

Joe Tomlinson 
Rating:
5.0

Couldn't ask for a more friendly service center.

gerald walther 
Rating:
3.0

Customer did not leave a comment.

Terence Bennett 
Rating:
4.0

It was clean and ready for us to move in!

Sandra KAY Rossi  |  Reservation 
Rating:
5.0

I will just say this......make sure you take pictures before you even start the truck.......outside and inside......I brought mine back cleaner and with more gas than when I took it and still got charged extra......wtf???

Francis Gawlik 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Sweeney 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wright 
Rating:
3.0

Amelia from customer service was very helpful ! The location needs alittle help.

Aurora Torres 
Rating:
1.0

Poor business practice. No passion to do their Job. Not interested in gaining new customers.

Jerry Morris 
Rating:
1.0

It seemed more like I was a bother to the sales associate. She wasn’t very friendly to customers. The website said that the dolly I ordered would be in the trailer, it wasnt, I had to get it myself. It’s a little thing, but it points toward their customer service or lack therof. The whole experience seemed like I was more of a burden to them.

Ryan Scott 
Rating:
4.0

Customer did not leave a comment.

Marcin James 
Rating:
4.0

I was pleased with the service I received. They worked with me when times got hard and were always nice and friendly.

AMBER GABRIELLE HUMES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Harris 
Rating:
1.0

People that work at this location has very nasty people and I will never rent for here again they will try to add money for day that you dont have the truck too.

Tina Smith 
Rating:
5.0

Customer did not leave a comment.

Bobby Wells 
Rating:
5.0

Customer did not leave a comment.

KENT DIAZ CURTIS 
Rating:
4.0

Customer did not leave a comment.

Deborah Bailey 
Rating:
2.0

Recommend another location.

David LEE Robinson 
Rating:
5.0

Excellent service. Clerk very nice and personable. Also very helpful.

jenny spindle 
Rating:
4.0

Customer did not leave a comment.

CATHLYN ANN 
Rating:
1.0

We have rented from this location a couple time and the costumer service at this locations is lacking. Each time we have rented a trailer from this location my husband comes home with a story about How unpleasant the experience was.

MATTHEW EVAN BROWN 
Rating:
4.0

Customer did not leave a comment.

Calvin DUEL Bills 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYCANNING STEWART 
Rating:
2.0

Customer did not leave a comment.

Alisia Bateman 
Rating:
2.0

The woman that works there is rude, difficult, hard to work with and quite frankly a bitch. She should not be in customer service.

TAYLOR MACKENZIE MERCER 
Rating:
2.0

Very poor customer service. Lady had an attitude. Will not rent from here again.

Beverly MILLER Mathis 
Rating:
4.0

Customer did not leave a comment.

Ryan Aderson 
Rating:
4.0

Customer did not leave a comment.

GEORGE COLLINS 
Rating:
4.0

Customer did not leave a comment.

joesph Dugger 
Rating:
1.0

Paid cash and something got messed up so wasnt able to get my deposit back.

AUSTIN DEAN blymyer 
Rating:
5.0

Customer did not leave a comment.

Michael Dunn 
Rating:
2.0

Customer did not leave a comment.

Victor FRANCOIS Williams II 
Rating:
3.0

Tire on trailer had a whole in it, I had to fix it out of my pocket. Female manager at Lairds could definitely work on her people skills. As far as the trailer itself, worked fine besides the tire.

MATTHEW ERIC BRUNER 
Rating:
5.0

Very nice and made sure I had all I needed

DOUGLAS HELMS 
Rating:
1.0

After my reservation had been changed three times before my pickup time, eventually it was changed to this location. I received a call from this location asking why I was not there to pick up the dolly and I let them know that my truck reservation was to pick it up at noon and the dolly was at 9 so there was no way to get it without the truck. After I sorted out the truck and dolly the staff here did not help at all with showing how to use the dolly. I asked again if my car would fit and work with the dolly and was assured it would even after I took my car for the "inspection". After all was paid for and I received the equipment I asked for help and was told to watch the video. So, I went outside re-watched the video and did it myself and it did not feel right since I was by myself and the employees were inside I could not see to make sure I was driving up correctly. I again asked for help and the employee came out and told me my tire would not fit into the dolly. I asked what could be done and she went and wrote down the number to customer service and told me to call them. After 30 mins on hold and nothing I went around the city to 5 different locations and no one would help. All of them told me I was out of luck, did not have other equipment, or if I returned it to their store I would lose the money I paid for the rental of the dolly sine it was past an hour. One location tried to get me to return the truck and dolly and redo another contract that I would be reimbursed in a couple days. I could not do that after paying 800 dollars for the equipment and then getting another one when trying to move from NC to FL. Finally finding one UHAUL location that did help they were able to resolve the issue by email to their district manager. Overall the experience was horrible taking 6 hours to get a truck and a dolly. The ladies at Iron Clad storage were the only ones willing to help me they were awesome.

OSCAR ROJAS 
Rating:
2.0

She was lazy and slow. On another note, when i went to put the trailor back on the hitch to drop it off, The hitch wouldnt go all the way onto the ball. I tried everything from jumping up and down on it, picking it up and dropping it onto the ball as hard as i could, oiling it, for 2 i tried. In the mean time i called a few places and nobody could help, they referred me to road side assistance and the guy that answered the phone said to me “well i have never put a uhaul hitch on a trailer but did you watch the video?” I was speechless. This kind of bullshit service is unacceptable from a good company like uhaul. I expected better help. He said “i could send somebody out to put it on for you but it will be a while and it will cost you” So, i had to drive the trailor that was only half way on the ball 30 mins to drop it off. It was nerve racking. It was a 6x12 hydraulic breaking on or something. Thanks and i hope this review helps your customer service for the future.

Zachary Tepus 
Rating:
5.0

Best customer service, friendly, helpful, fast service, and affordable. Turned my rough morning around, of having to renting a trailer. Thank you.

WILLIAM GONZALES 
Rating:
5.0

The units are well maintained and are swept out and sprayed before you move anything in. The customer service was excellent.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TITO Williason 
Rating:
5.0

Customer did not leave a comment.

debbie shope 
Rating:
4.0

Not helpful.

Nina Deasy 
Rating:
5.0

Customer did not leave a comment.

anne kimball 
Rating:
4.0

Friendly and helpful staff.

COURTNEY MARTIN HOLMWOOD 
Rating:
4.0

Customer did not leave a comment.

MELISSA BERNADE SCANTLING 
Rating:
5.0

Customer did not leave a comment.

Ashley Pontious 
Rating:
4.0

Customer did not leave a comment.

WILBUR LEE BROWER 
Rating:
4.0

Very good customer service and the truck was in okay shape

RAYMOND LEE HYLTON 
Rating:
5.0

Customer did not leave a comment.

George JOSEPH McConnell 
Rating:
5.0

Customer did not leave a comment.

JAMES MORRIS MCCOY 
Rating:
5.0

Awesome customer service!!

Courtney Lamont Crawford 
Rating:
2.0

Customer did not leave a comment.

Scott Testa 
Rating:
5.0

Customer did not leave a comment.

SHERRY JAMES DAVIS 
Rating:
3.0

Customer did not leave a comment.

SHAREN LEE FARMER 
Rating:
4.0

Customer did not leave a comment.

COURTNEY MARTIN HOLMWOOD 
Rating:
5.0

Great customer servive on both ends...pickup and drop off. Great professionalism and courtesy.

Letechia Young 
Rating:
5.0

Nothing, the Lairds were very nice and friendly to me. They were very helpful in help me get the right size vehicle I needed.

SONJA MICHELLE MCCULLOUGH 
Rating:
5.0

Nothing

Lidia GOMATI Jibodh 
Rating:
4.0

I didn’t have any problem finding the location I wouldn’t do anything different

Don LINWOOD Stewart 
Rating:
5.0

Everything was explained in an professional and respectful manner. Quick, fast and easy rental experience.

LENEIKA SHEME THOMPSON 
Rating:
5.0

I had to reschedule my move in date and they were extremely helpful and easy to work with.

Privacy Request  |  First Impressions 
Rating:
3.0

The staff was helpful in helping me get a storage unit in one day.

Privacy Request  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful. The facility appeared to be well maintained.

NADINE JOHNSON  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly. Definitely one of the better customer service experiences that I`ve had.

MICHELE LEE WALSTON  |  First Impressions 
Rating:
3.0

I did not utilize the facility due to being able to obtain lodging earlier than expected.

Privacy Request  |  First Impressions 
Rating:
3.0

Thank you for everything

JAMEL W CARTER  |  First Impressions 
Rating:
4.0

Very nice helpful

Privacy Request  |  First Impressions 
Rating:
5.0

I thought the service was excellent and the personell were professional and informed.

Privacy Request  |  First Impressions 
Rating:
5.0

Fast, professional service. Very impressed.

Privacy Request  |  First Impressions 
Rating:
3.0

Great service!

Privacy Request  |  First Impressions 
Rating:
4.0

everything went awesome

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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