Customer Reviews for LaFayette Parkway Self Storage
(U-Haul Neighborhood Dealer)

122 comentarios

1385 Lafayette Pkwy   La Grange, GA 30241

(706) 884-2883

Horario

  • Mon–Fri
    9:30 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(706) 884-2883

1385 Lafayette Pkwy
La Grange, GA 30241

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1:30 p. m.
  • Domingo
    Cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Shanovia D. 
Clasificación:
4.0

There was no Adjustable steering wheel

dawn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nikita B. 
Clasificación:
5.0

The ladies here at this office was amazing and very efficient. Excellent leadership.

Carolyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

They had what needed.

charles G. 
Clasificación:
5.0

My experience was a great one. The check-in process went very smooth. I would not hesitate to use them again or recommend them to friends.

Regina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
2.0

I got charged for cleaning fees when the unit was already dirt

Enrique P. 
Clasificación:
4.0

1st place wasn't open had to drive to get this way out of way!!

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph V. 
Clasificación:
4.0

This site had no moving blankets nor did they have any 2” ball and receiver to rent, I had to go somewhere else to buy one before I could get the trailer.

Kenneth D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yvonne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
5.0

I don't see anything to improve. To me everything is fine

Ramzy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geemyung K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

It was closed. Please credit for blankets. Please credit for drop off at 11am on Sunday. Gracias.

KRISTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
1.0

Angry employee did not want me to leave the trailer at this location and was mad that I chose this as a drop off location. Argued with me about dropping off the trailer. Glad I do not have to use them again. I will not visit them again.

Marc S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny R. 
Clasificación:
1.0

Don't jerk customers around with their reservations and equipment pick ups.

Steve C. 
Clasificación:
5.0

Excellent experience renting pickup truck. Vehicle easy to drive. I have never driven a pickup before.

Brenda K. 
Clasificación:
5.0

The customer service excellent. The vehicle was good but not clean with red clay mud.

Sandra M. 
Clasificación:
5.0

At time of on-line rental for cargo trailer, rental agreement requests make/model of vehicle that will be driven to pull trailer....however, notice should be posted as to the type of wiring plug etc trailer has, and notification made for new trucks that require 7 pin connector instead of the 4 pin or 5 pin as found on the cargo trailer wiring harness...had to delay trailer pick up, leave pick up location and go buy an adapter causing delay in my trip. Prior notification of require connector type on trailer would have been helpful.

JAMES D. 
Clasificación:
1.0

I couldn't get in to find the truck was in the line with tech support for hours and then the truck was literally infested with roaches it was a horrible experience overall .

Tywanda C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula G. 
Clasificación:
4.0

We made a reservation to pick up a 12ft box truck in auburn ala.on Saturday July 29 2022 .on the 28th Uhaul text at 9pm that we had a 12ft in Columbus GA to pick up .we were moving a daughter 5 Miles within auburn where we had a reservation. We were disappointed that we ran into problems with you so late. We had made reservations in June. We finally got a cargo van in Lagrange but we had to pay mileage to and back from Auburn. And our daily rate was higher. Your people were good to work with us but it was a mess getting a vehicle. Khan in Houston helped us after hours when we returned the van earky.

Perry P. 
Clasificación:
1.0

I had a reservation to pick up my uhaul and went to my location only to find NO uhaul. The girl working told me “ a reservation doesn't really mean anything and it's no guarantee “ I could pick up a similar truck from a different location but it would be over a hour away and in a different state (Alabama) I became really upset by this whole experience and I was given a 26 ft truck instead of the small truck I ordered, I absolutely did not want to drive a 26 foot truck 8 hours down the highway and 90% empty but for my trouble uhaul gave me 15 additional free miles but the new location was actually more than 16 miles from me round trip. My point is the 15 miles was just insulting. I rent often from uhaul and I am always satisfied but this experience had changed my opinion of your company drastically. The truck was dirty had empty water bottles sunflower seeds and little gas. Uhaul just doesn't care!!

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria A. 
Clasificación:
5.0

Overall experience was an A+. Easiest rental and best service.

Courtney B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Trammell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA J. 
Clasificación:
1.0

I was overcharged by mileage and took pics before and after for my records and also contacted the lady and she never answers the phone when she did she said u haul would contact me and u never did so you sucked and I will post this until u contact me!!

Leslie W. 
Clasificación:
5.0

How do I get the deposit refund.

Monica L. 
Clasificación:
5.0

Out reservation experience and pick up in Somerville Ga was horrible! The woman in Lagrange was excellent. We will not be using uhaul again.

TERRI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon B. 
Clasificación:
1.0

I rented a Uhaul, which everything was fine with. I requested a dolly & didn't receive it yet got charged for it. The instructions were very confusing as well.

Tyler S. 
Clasificación:
5.0

Everyone I spoke to was very nice, helpful, and professional. Great experience. Thank you!

Sherika M. 
Clasificación:
5.0

Awesome!

TERRELL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KUUIPO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ross K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Macey K. 
Clasificación:
4.0

Make sure truck is cleaned and service as required

Shiranda R. 
Clasificación:
5.0

Nothing for this location.

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

Check the doghouse in the truck there was definitely something wrong with it. On the route from Georgia to Gainesville Florida it was EXTREMELY hot inside the cab of the truck. I had to pull over five times because of the heat in the cab.kept checking tje doghouse which eventhough it was locked down it was unbearable inside.

MICHAELJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITH T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara J. 
Clasificación:
1.0

We picked up on a Sunday to the facility that we picked the truck up at was closed and the gate was locked. The employees park the truck inside of the locked gate and U-Haul did not provide a code for us to access. So we had to call multiple numbers for U-Haul that had an hour wait to get this resolved. This was very inconvenient. The truck also did not have the dolly that we requested. Very poor experience.

JACOB O. 
Clasificación:
1.0

The gate was locked with no way in I had to be let in my a passerby who has a storage locker in the facility. The person behind the counter did not properly assist me in returning the U-Haul and I was charged for and additional day.

Dakota B. 
Clasificación:
3.0

Provide better instructions for turning in a vehicle. Provide gate code on original contract for after hours return. It was very frustrating having to hold for 30 minutes only to be told to wait for a manager to contact me.

Patricia C. 
Clasificación:
5.0

Always a pleasure to do business with uhaul

Dexter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA A. 
Clasificación:
5.0

Everyone was super sweet it was an excellent experience!❤️❤️❤️

Lee B. 
Clasificación:
2.0

It was suppose to be a 24 hour rental and turned out they needed it back for another rental.

JOHN G. 
Clasificación:
5.0

Check time of pickup and and be on time!

PATRICIA G. 
Clasificación:
3.0

I never received certain equipment that I paid for but overall great truck

Eva P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

I was surprised to see the rental rate of the trailer more than double from 6 months prior

TODD S. 
Clasificación:
5.0

Heather, the store manager, was incredibly helpful, polite, and professional. I really appreciate her assistance and patience with me during this week. Thank you, Heather!!!

TARYN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

Thank you very much.

Roswitta M. 
Clasificación:
5.0

Excellent service.

MONICA E. 
Clasificación:
2.0

I reserved an enclosed 6x12 truck. I was in route to pick up the unit and received a call that they did not have the one I reserved available. This was very frustrating. The lady on duty (Madison) was very , very apologetic and worked hard to try to remedy the situation. It was not her fault that this unfortunate situation had presented itself.. U-HAUL owes me an apology and compensation.

Linda Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

DERIUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
4.0

Facility really needs to open a little earlier.

LARRY K. 
Clasificación:
5.0

I received excellent service at this location. The customer rep was friendly and extremely helpful.

YANCY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene W. 
Clasificación:
5.0

I was running behind coming from Columbus he waited on me to get there Awesome guy!!!

GERALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
4.0

Truck was dirty, but the exceptional customer service shined brighter than the dirty truck

STEPHANIE D. 
Clasificación:
4.0

Easy drop off. Agent was prompt and courteous.

Patrick B. 
Clasificación:
1.0

Let the customer know up front about charges. Don't advertise a 19.99 rental and then you receive a bill for 75 dollars!

AMANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy L. 
Clasificación:
5.0

The exact same

DEXTER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

Thanks for being so quick!

Michelle C. 
Clasificación:
4.0

Heather was very nice and helpful. What I didn't care for was that the truck smelled like smoke and it didn't look very clean.

LINDA G. 
Clasificación:
1.0

No one in office at drop off time of 2pm and amount of fuel in truck when returned was lied about it just not checked by the store .

TONY R. 
Clasificación:
5.0

Friendly and quick

Misty E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDITH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY P. 
Clasificación:
5.0

Better drop off

REBECCA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENNY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

LaFayette Parkway Self Storage's service was excellent. However, there was an unfortunate interaction with a Uhaul representative that I think needs to be addressed/corrected. As part of the Uhaul key retrieval process, an alternate number was required. I listed my wife as the alternate number. A representative called my wife but she did not answer initially because the call showed up as "spam." When I contacted her and explained, she attempted to call the number back. The representative she spoke to was extremely rude and confusing. My wife explained the situation and the representative asked for her phone number. After she couldn't find it in the system (since my number was associated with the account), she became frustrated and commented "if he had been there on time, you wouldn't even be calling me" and hung up the phone. This interaction was highly confusing and disappointing. I understand employees are human and have bad days, but this is the type of behavior that results customers that refuse to come back. My overall experience with Uhaul was excellent with this exception. Otherwise, I would have rated 5 stars.

Jeremy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA S. 
No se han enviado comentarios para esta ubicación.

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