Customer Reviews for LaFayette Parkway Self Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Friendly and quick

Clasificación:

5.0

Better drop off

Clasificación:

4.0

LaFayette Parkway Self Storage's service was excellent. However, there was an unfortunate interaction with a Uhaul representative that I think needs to be addressed/corrected. As part of the Uhaul key retrieval process, an alternate number was required. I listed my wife as the alternate number. A representative called my wife but she did not answer initially because the call showed up as "spam." When I contacted her and explained, she attempted to call the number back. The representative she spoke to was extremely rude and confusing. My wife explained the situation and the representative asked for her phone number. After she couldn't find it in the system (since my number was associated with the account), she became frustrated and commented "if he had been there on time, you wouldn't even be calling me" and hung up the phone. This interaction was highly confusing and disappointing. I understand employees are human and have bad days, but this is the type of behavior that results customers that refuse to come back. My overall experience with Uhaul was excellent with this exception. Otherwise, I would have rated 5 stars.

Clasificación:

5.0

They were closed upon drop off but next day got final email and account closed all very professional

Clasificación:

5.0

The service at this location is excellent. The lady that works in the office is very friendly and helpful. This was a very good experience.

Clasificación:

5.0

6 x 12 trailer really needs a dolly wheel to raise it up to the hitch. It was too heavy for me to lift so I used my car jack. Towed well and overall a great rental experience.

Clasificación:

5.0

Nothing, Everything was perfect.

Clasificación:

1.0

Check your trucks before you rent them out

Clasificación:

5.0

I got charged for an extra day

Clasificación:

5.0

Awesome customer service! Fast and friendly. ðŸ'â™¥ï¸

Clasificación:

3.0

Have employee concentrate on one customer at a time. Do not put phone customer on loud speaker, to help her while you have a customer right in front of you with whom you have stopped helping while you talk to customer on the phone.

Clasificación:

1.0

I could not tell you if the drop off location was clean or not because we never got to see it. They were suppose to be there and open for drop off and they had a sign taped to the door with a cell phone number that went straight to voicemail and was full. Tried to find someone on property and couldn't. Person picking up truck was trying to get it as we were there dropping and couldn't do what he needed to either. We were all very frustrated. He wanted us to give him the keys so he could go and we obviously couldn't do that either. We ended up getting charged for a whole day of rental because the drop off was a couple hours past due time.

Clasificación:

5.0

Its Prefect

Clasificación:

3.0

There was a charge for fuel even though I placed the fuel hand back to the same location which was 3/4 of a tank full. They Charged me $28 and I would like it refunded back. 706-442-8946