Customer Reviews for Lady Liberty Private Car
(U-Haul Neighborhood Dealer)

Rating:

1.0

There was no where to park the vehicle. Inadequate signage.

Rating:

4.0

Wrong miles and gas level on pick up but no problems otherwise

Rating:

1.0

Customer service needs improvement, Better communication skills when handling the customer when there is a complaint. Have better knowledge on learning how to check the equipment in and not charge the customer what you wanna charge them.

Rating:

5.0

Customer service was great. The app and online do it yourself is not great at all

Rating:

1.0

i can not reach anyone in the office . We were overcharged. I went to the building there were no hours posted and the phone numbers on the door and my receipts are not working numbers. I plan to dispute the bill. Very dissapointed!!!

Rating:

3.0

Very helpful person on location.

Rating:

1.0

There was no assistance given upon reserving a rental truck as well as returning equipment. Uhaul customer service needs to work on being able to assist their customers when needed.

Rating:

3.0

Not allow smoking in the vehicles and require sweeping out.

Rating:

4.0

Improve the app, had a terrible experience tryn to return the truck, doesnt 30mins taking a picture that the app wouldn't except for whatever reason, just would not work, I called customer service waited 20min before anyone picked up. But when they did it was quick and easy. But ultimately I was still charge extra as if I brought the truck back late. My personal experience with the representative at the location was very nice! She was very helpful! The app I would give it 0/5 stars terrible app!!

Rating:

5.0

Very easy. Thank you.

Rating:

3.0

Truck was dirty. Not a full tank of gas. Lock was hard to unlock. App didn't work for return

Rating:

2.0

There were a lot of technology glitches on your platform.

Rating:

4.0

Website login needs to be improved

Rating:

4.0

Make it free.

Rating:

5.0

After you guys confirm payment/ make it where you can get the code for the easier or just let the phone personnel give customers the code immediately!! Your automated system is confusing and needs regular people to understand!! Too many repeat instructions!!

Rating:

3.0

I dropped off the truck at noon on a Thursday and the place was closed. There were no clearly marked spaces to park the truck in.

Rating:

5.0

No improvements, my pickup experience was extremely smooth

Rating:

1.0

I've done business with uhaul multiple times before but my experience this time with uhaul agents were extremely terrible. Never again. I reserved my reservation online. The send me to 2 locations to pick up the truck. After arriving at those locations, I was told that there was no truck available for me. Then they send me to elkton about 30 minutes from where I live then I have to drive back to my home after picking up the truck in addition to wasting my person gas at the two wrong location I was given. Then drove the truck to Smyrna and return it in Smyrna, comes to realize, they told me to drop it off in Dover that was nowhere closer to me. Before returning the truck in Smyrna, I had fill up the tank with Gas. I saw my receipts and there was charge for gas after filling the tank with $20 gas. This is very wrong.

Rating:

3.0

Very small operation .Friendly and efficient.which was 16 miles from my original order point.

Rating:

5.0

Quick, easy, accessible. Use GPS to locate behind Post Office.

Rating:

4.0

Your check in procedure via the u haul app was cumbersome.

Rating:

5.0

This location was professional clean and courteous.

Rating:

5.0

easy to deal with and very friendly.

Rating:

5.0

Very good experience and very good customer service. We would use Liberty Lady again and highly recommend them.

Rating:

5.0

Everything was perfect!

Rating:

5.0

Great service, very friendly people!

Rating:

5.0

Very convenient, clean, and friendly customer service. Thanks for making my move smoother than expected!

Rating:

5.0

Very nice people

Rating:

5.0

THIS WAS ONE OF THE MOST , 1 ,2, 3, PICK AND DROP OFF, WILL BE USEING MORE , THIS WAS THE BEST EXERIENCE, IN AN LONG TIME. THANK YOU VERY MUCH. ( AMF) . VIDELL LONG

Rating:

5.0

Extremely courteous and helpful staff. When the U-Haul site was down, they were able to complete my request through phone. Easy return!

Rating:

5.0

When I booked online, I booked a 26’ truck for pick-up in Kennett square, pa. I even got a confirmation email. Two days before my move date I got a call from uhaul saying we only have a 20’ truck and it’s in Newport delaware. That location added an hour to my drive and several miles. Costing us time and money. The attendant at the Newport location was excellwnt

Rating:

5.0

I happened to need a van unexpectedly on an end of the month weekend and tried several other U-Haul locations, even a Penske, with no success. This wasn't a surprise considering the normal rush on end of the month weekends, but what did disturb me was the apparent lack of care or offer to help from those locations who had managed to be "sold out". I was on my own, Fortunately, by calling other locations, I found this one in Newport, Delaware on Ayre Street and found the staff to be extremely polite, caring, and this may seem relatively unimportant - spoke clear English. Although further away from my home, I will go to them in the future should I require use of a U-Haul again. Note: I like that U-Haul posts their daily rate on the trucks - $19.95 per day for local. The Penske location did not and when I asked how much for a day rental, I was quoted $60 per day!

Rating:

1.0

I pre planned my trip and calculated my miles. I new it would be about 30-35 miles. I was charged just shy of 60 miles. I gave them my exact route and after they added the hours and of course it was within my calculations. I was refused an adjustment because the truck never had an issue ??. So, I will never use this location, because I have issue with being robbed!

Rating:

4.0

More parking spots to leave personal car would be better. Clerk was super helpful with checking in, adjusting mirrors tips on driving this larger vehicle.

Rating:

5.0

This location was pleasant to work with! Would recommend them to anyone. We were supposed to pick our u-haul up from the u-haul place in the city of Wilmington. No one showed up to the store to open it so after an hour of waiting there we decided to call to help line. I was transferred 4 times before they told me there was nothing I could do. They lady also on the phone said there was no other U-Hauls that I could rent. We called the one in Newport and they said they had one. They were all set when we got there! Thank you to this location for helping us with our move in day.

Rating:

5.0

they were very friendly and professional very easy to pick up the truck and returning the truck was also very easy. I will be going back in the near future. To rent another truck

Rating:

5.0

The computer system was down and it took longer than expected and my paper work was emailed to my cell phone by the clerk. I don't fault the clerk. I fault U-Haul.

Rating:

3.0

I was advised by Richard in the office Monday that I would be charged .69 cents per mile, I agreed and when I went back in Thursday to pick up the truck and finalize the paper work the woman in the office told me my information was not saved so we had to start over and that it would be .99 cents per mile. I told her I agreed to .69 cents so she kindly advised me to call traffic once the truck is dropped back off and they can adjust it. I did exactly what I was advised to do and Grace in traffic told me that was untrue, since they have already dispatched me she can not change the price. If I would have known to call before hand I would have but since I was told to call at the end I trusted the office staff who works for uhaul! Now I have to take out more time, go to the office, file my complaint and hope that I get whatever refund I can for misleading me with false information. I was highly upset and disappointed in the knowledge that the office staff lacked.

Rating:

1.0

The OWNER of the U Haul Operation at this location is incredibly RUDE Inconsiderate Discourteous Disrespectful Ignorant and a Complete Total ASS HOLE. The OWNER ( Not Chantelle employee) Was disrespectful ride ignorant and abusive not just towards myself but also towards his employee Chantelle UHaul should be disgraced of such abusive disrespectful rude ignorant abusive relation style conduct and behavior by a U Haul franchise OWNER. Unacceptable and abusive especially after spending Wasting 2 1/2 hours at the location trying to sort out fix and correct issues created by U Hail in closing out the rental

Rating:

5.0

Very seamless, from reserving online, to pick up and return. The lady at Lady Liberty was very helpful, so the human part of it is still there which is good. It was my first time using this service and I expect will do so again. Very pleased.

Rating:

5.0

This location was great however we initially went to a different location because that was listed on our confirmation . This led to a delay in our move and cost us significant money which was frustrating. I found it very frustrating we received no call or anything.

Rating:

5.0

Excellent customer service..

Rating:

3.0

Had a terrible experience with uhaul and its new app system. The customer service was unwilling to work with me and I was charged an additional charge of 89.00 and 10.00 for insurance after returning my rental 1:30 later.

Rating:

5.0

Friendly and helpful service at this location. Thank you for making this a pleasant experience on such a hot day.

Rating:

5.0

They were very friendly easy to deal with.