Comentarios de los clientes para Lacey Express Storage LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Lacey Express Storage LLC

Clasificación general:

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Jaffe L.
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Great equipment, easy to load the car but had to use a come along to get the car on the trailer and the loop you have in the middle was great. I will say the tiedown chains are not the greatest we had ones in the Air Force that could be attached then tightened up by turning a fitting, Slill it was much easier than I thought it would be.

DONNA G.
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El cliente no dejó un comentario.

Delinah P.
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El cliente no dejó un comentario.

DONNA S.
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El cliente no dejó un comentario.

Justin C.
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El cliente no dejó un comentario.

Travis W.
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Its been a two day nightmare. I have spent over six hours on the phone with Uhaul. I was assured if the truck they recommended did not work I could exchange it. It did not work, I spent hours trying to exchange it on the phone with support and they gave up, assuring me I would be refunded, I have not been. Customer service told me to go to the location, I went there, the location told me to call customer service again, I did. Customer service said they didn't know why and said they would send someone to the location and get back to me in and hour, its been over an hour. My fridge has not ben used and I have spent more then 12 hours of the last 24 hours just trying to return the original truck and schedule another one.

Delinah P.
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El cliente no dejó un comentario.

Loren S.
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Great service from Ryan!

richard b. | Overall Experience |
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I was the primary person using this storage. Day one. Closed at 3:11. I had to put the truck loaded in a semi-secure place. That also caused me to hire a crew the next day to unload. I was told by Uhaul that I qualified for 1 month free. We were told the next day upon arrival again, they do not honor that. I was in a pinch and had no other choice. I only used the storage until we found an apartment. I am dissatisfied that the cost to hire a new crew, gas back to Lacey and another day of exhaustion and inconvenience wasn't considered when I discussed this with Larry. He was kind, but said Ryan said we would only get the deposit back. That location is not a place I will refer to. I believe the funds should be credited back. From day one I was misinformed and closed. I should not have to chase any manager down. They know I'm not satisfied. If I were the Manager, I would call the customer right away. That was a very expensive storage for 9 days. Thank you for your time. Judy RaChelle Stane 360-819-8482

Sarah S.
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This locations has friendly staff, an easy process, and fair rates for vehicle rental. Will use again :)

Oliver H.
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Staff member was friendly and helpful. Made the transaction very easy and convenient. Thanks!

Nelson M.
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El cliente no dejó un comentario.

DAVID NEAL G.
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El cliente no dejó un comentario.

JONATHAN THOMAS B.
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El cliente no dejó un comentario.

DENNIS G.
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El cliente no dejó un comentario.

Aaliyah C.
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El cliente no dejó un comentario.

Nichole J.
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Ryan is 100% AWESOME. Nice he can bring Franklin (adorable dog) to work with him, very pleasant experience and the BEST customer service!

Mary P.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

MYONG H.
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The gentleman at the counter was very friendly

John M.
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Everything was ok

Katelin D.
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El cliente no dejó un comentario.

Gerald S.
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El cliente no dejó un comentario.

Frehiwet M.
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Always there's a problem with the 26 footer truck if you reserve it in one place they have you pick it up in different Location so this is difficult for the customer

Kimberley W.
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The office did not have power the morning I was supposed to pick up the truck. The guy working the office was fantastic! He had a line of people and none of us could use the app to get our keys. He was super helpful and patient. He did an outstanding job taking care of each of us. Great experience, thanks to him.

ADAM F.
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El cliente no dejó un comentario.

ZAP R.
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El cliente no dejó un comentario.

Sharese J.
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Thanks

Kil Y.
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I was at that location in 1-16-21 to return a truck and according store hours on the door and website supposedly open but no one was in the office. Disappointed…

Timothy R.
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El cliente no dejó un comentario.

Cheryl P.
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El cliente no dejó un comentario.

Tammy C.
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El cliente no dejó un comentario.

Cynthia M.
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El cliente no dejó un comentario.

Caroline P.
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make sure vehicle is clean when returned

Richard G.
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El cliente no dejó un comentario.

Daniel G.
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The attendant was super. Quick service, cordial, professional. Some of the moving blankets were dirty. The cab smelled like cigarette smoke and the cargo area smelled like dirty wet dogs.

JOHN CHARLES M.
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Great service! in and out and on the road in a very short time.

Thomas D.
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Nothing, employee, was good at her job, an very efficent

Josiah D.
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The location was fine. What was not was the truck return process on mobile phone. It did not work on my phone, trying to find “location” failed every time. Thankfully there was someone else with me and I had to use their phone. Additionally, trying to take pictures in the dark, pouring rain and wind was very frustrating. With all the issues we had, the return process took like 20 minutes. Please look into streamlining or improving that part, it was dreadful.

Anna M.
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El cliente no dejó un comentario.

Theresa B.
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El cliente no dejó un comentario.

Michael S.
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There was dog hair all over the passenger seat. The floor mats were muddy and there was cigarette ashes on the door rests. There is no room to park inside the place, I had to park across the street.

Melinda M.
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Great staff. Felt welcome and appreciated. Easy check in and return. Will you use again the next time we need moving needs.

Selenia A.
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Larry was very helpful. Helped me fix the issue I was getting charged extra that I didn't expect. But he was able to help me figure it out and so thankful I took pictures to help fix the issue. Thank you Larry for your help I really greatly appreciate it.

John C.
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Quick, easy rental process, the truck was new and easy to operate.

Kelly K.
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All perfect!!!!

Russell H.
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Give a gas discount if you leave the tank substantially fuller than you got it.

James M.
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The truck and location were good. My issue was with the website. Would not work either in online checking in or returning the truck after hours.

Laurie J.
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Honestly the only improvement Uhaul can do is lower the cost of services. Especially on smaller vehicles pickups to 15' trucks. The only reason I went with Uhaul, is all the trucks from Home Depot were rented and I had last minute moving needs. Home depot rents for low cost, no milage fees, and no add on like insurance.

Gary S.
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None

Angela N.
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El cliente no dejó un comentario.

Paul B.
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Nothing! fantastic!

Kristen W.
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The cab and hualer was not clean but it was maintained they also had great customer service

STEPHEN K.
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Larry did a great job making my moving experience as quick and painless as possible.

Ashton B.
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El cliente no dejó un comentario.

Thomas B.
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customer service needs to work on eye contact , i am hard of hearing and need people to look at me when they are talking , not down , some debris in vehicle i rented , everything else was good

Donald T.
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Never again will I use that store. Made reservation via phone and said I would be there 30-45 minutes. Got there with sign on door that they were checking in equipment and would be back soon. 45 minute wait and 3 trips walking the entire lot every row. Not a soul on the property. Called and left a voicemail about the reservation and finally received a call back 3 hours later asking if I still wanted it. Went to get it and has to leave to go to bank to transfer funds. Got back at 4:30 pm and the rental was given to someone else. Downgraded to van which was only one left. Didn't get told that there was a reservation on the van at 9am next morning. Was called at 945 about where can was. Told them I had to get back to van and unload but would be a couple hours. Turned can in by noon and was then told that I would be charged an additional day rate plus 50 for someone else reservation. So I am being charged 19.99 x2 and 50 fee for someone else's rental when I had the van in my possession 19 hours TOTAL. I was not given a 50 missed reservation credit when the employee had office locked and wouldn't answer the phone for 3 hours. Absolutely the worst experience in any retail environment as well as horrible customer service and beyond rude employees.

Bryan B.
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El cliente no dejó un comentario.

Santino S.
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El cliente no dejó un comentario.

Lia C.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Dantea N.
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El cliente no dejó un comentario.

Navid D.
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El cliente no dejó un comentario.

Sodie C.
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El cliente no dejó un comentario.

Donald L.
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El cliente no dejó un comentario.

Ken C.
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Nothing. Keep going

blankenship A.
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When I got in the truck it was filthy dirt was everywhere The window roller was broken and broke off while I was on the freeway trying to roll the window up by hand. When I tried to do the inspection of the truck it wouldn't load because of the location I was at and my phone signal so I was unable to actually complete the initial checklist so when I returned it I had to put that it was dirty and I got charged for the cleaning But the truck was already dirty when I got it overall I probably will think twice the next time I try to get a U-Haul

Aaron K.
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I returned the truck after hours. Then we cleaned the truck. When I tried to check it in, it said my time to do so had expired.

Jonathan L.
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El cliente no dejó un comentario.

Sierra M.
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Be honest and more informative and more friendly

Misty B.
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Larry was awesome!!! We got into a jam and he really came through!! Thanks for the excellent customer service!!!

Giovanna G.
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Great customer service!

Diana A.
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El cliente no dejó un comentario.

Lisa F.
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Nice and friendly and efficient Made the transaction very easy Will be back again

James S.
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The cab was very dirty and smelled of smoke. Clean the cab.

Sara B.
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El cliente no dejó un comentario.

Alec L.
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Great customer service!

Sandra E.
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Only place I will rent a truck !

Jailyn B.
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El cliente no dejó un comentario.

Ellyn N.
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There was a low tire pressure alert on the van we used

CALEB L.
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Very friendly and professional service. Thank you!

Caleb L.
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El cliente no dejó un comentario.

Daryl H.
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Outstanding customer service. The rental pick-up through turn-in process was very smooth and professional.

KEVIN A.
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Larry was extremely helpful and professional. He helped me with all the questions and concerns I had. Top tier customer service 👌🏽

Jonathan P.
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This location is ok but each representative that we spoke with, on the phone and at this location, told us something different than we actually ended up being charged for. We had to drive 1.5 hr to pick up a 26' truck after being told that one would be available at our original location, we were charged for extra days after having multiple conversations with multiple representatives about how long we needed the truck, we were given less miles than communicated at the location and then had to pay for the extra miles, and got charged for bringing back a 3/4 full tank when we filled it up one block away. $172.57 worth of miscommunications.

Brian F.
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Due to the blending of making you as a customer to a representative job online, and the process of picking up I made sure to stress to employee I dont want to be double billed. He assured me this wouldn't and couldn't happen but it did and now it's my inconvenience.

Charles B.
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El cliente no dejó un comentario.

glenn W.
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El cliente no dejó un comentario.

Shane P.
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Front desk is always friendly, quick, and knowledgeable! I rent trucks for my business all the time and exclusively use this location.

Ishwor L.
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El cliente no dejó un comentario.

PAUL H.
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I thing was noticed

KAREN A S.
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Customer service was very helpful. They were well-stocked with everything needed for a move.

Bruce M.
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El cliente no dejó un comentario.

Paul J.
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El cliente no dejó un comentario.

Wilbur J.
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El cliente no dejó un comentario.

Joseph M.
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El cliente no dejó un comentario.

sarah S.
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You are currently doing a great job!

Raven K.
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The website was frustrating. It took me over 30 minutes to complete my mobile pickup, during which I could have saved time by entering the store. The main issue I experienced was that any picture over 2 Megapixels seemed to break the website.

Misi T.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

JENNIFER REBECCA J.
Clasificación:

See comments above. We had to contact someone both times for help due to the mobile app not being able to locate my my account.

Russell C. | Reservation |
Clasificación:

Ashley was very helpful and professional in setting me up with a storage unit.

Pat K. | Reservation |
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Somewhat rundown looking and hearing about two break ins in a month didn’t make me feel super secure moving my things in there. The customer service people were very helpful and friendly though.

ELIZABETH P. | Overall Experience |
Clasificación:

I appreciated that this facility wasn't huge and I got easy access to my unit. I always had very positive interactions with the staff - they were super helpful!

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