Customer did not leave a comment.
Guillermo R
Customer Reviews for Labor Only Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff listened to what my issue was and explained how I needed to proceed and they were right. I found a resolution with their advice
joseph cWas difficult as the location was closed, the uhaul app wasn't working very well. My biggest complaint was the app, and the super long hold times on sunday when i would get transferred and no one would come on the line to help.
Sharmon PBetter signage on the road. Hard to find the entrance unless you've been there before. Really nice folks, though. it was A+service and friendlyness. JSD
Sandy DExcellent services
Troy TThe front desk employee was welcoming and helpful. Easy in, easy out.
Oyinkosola AFriendly and seamless drop-off. Entrance is a little awkward for such a large truck, but can be done.
Tanner CThe uhaul was very dirty. Arm rest was dirty and sticky. Cupholders were disgustingly dirty. There were literally broken/chewed up nails in the cupholders. I've rented many uhauls and I was really in disbelief over the condition of this uhaul.
Nathan GPut bigger sing
Serafin BPicked up trailer a couple hours early, they charged me a whole extra day. When I call for a refund, they pass me off to corporate. Trailer had trash inside when I picked it up. No help loading trailer.
Wesley WI had made reservations at a different location much closer to me on May 30th. Received this confirmation Rental Equipment Reservation #: 89399796 Pick Up Location: Climatized Containers 2000 Leander St Georgetown, TX 78626 Date & Time: Thursday, June 8, 2023 at 3:30 PM Drop Off Location: Climatized Containers 2000 Leander St Georgetown, TX 78626 Date & Time: Sunday, June 11, 2023 at 3:30 PM Rental Period: 3 days Equipment: 15' Truck Then the day of the move THE DAY OF THE MOVE they call and tell me I can't have it for that time frame!!! Only for 24 hrs, tell me how are 2 66 year old people supposed to move a three bedroom house in 24 hrs??? What? you tell me that THE DAY OF??? Thank God I was able to get one from Labor Only Auto Repair, although it was 25 miles out they were VERY helpful. The worst part was the original location offered me no sympathy nor any kind of compensation. I had used that location more than once but NEVER AGAIN!!!
MELODY OI believe this was a Uhaul mistake. If you're using another location (not Uhaul specific), you should be informed of their hours of operation. They are closed between 11:30 &12:30. My pick up time was 12 noon. I am glad I called prior to confirm everything since they told me they'd be closed when I had planned to arrive. On a separate note, the drop off location (also another satellite location and not uhaul specific) was closed. Indefinitely. Seriously Uhaul, get it together. Information is key. As for the pickup location, the people were very nice and efficient. Location was not the easiest to find. Signage only visible from one direction. Distance quite far away from my initial requested area. Thankfully drop off ended up being much easier after I found an alternate location. Easy and simple in Glenside, PA.
Cindy SLarge area to drive to & hook up a trailer.
Glenn HPick up in Hutto was easy with very good customer service.
Robert OVery nice people the turn was a little tight getting in off the road but very wide open after that like the place a lot
Joseph Rgreat service
Ronald CWay off the highway, Need Bigger sign of their location and rental equipment.
john sTo hard to get into. Didn't know where to drop off the trailer because the drop-off was in the back of the lot. There were no signs indicating that.
Alan M