Customer Reviews for LaRoses Inc
(U-Haul Neighborhood Dealer)

192 reviews

209 Main St   Enosburg Falls, VT 05450
(Rt 108 & 105)

(802) 933-5803

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(802) 933-5803

209 Main St
Enosburg Falls, VT 05450
(Rt 108 & 105)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I rent trailers here several times a year. I think the team at Larose's has it pretty well worked out. It's always a pleasure to work with them.

Dusty Paradee 
Rating:
5.0

Was very afraid the trucks would be gone as there were 2 people just ahead of us and I thought I saw only 2 trucks but we were fine. They even delivered the truck from out back to the front of the garage for us. Truck came with a tie down which was helpful. We brought it back after the garage was closed but that was no problem.

Kelley Nuovo 
Rating:
5.0

Customer did not leave a comment.

Patrick Reilly 
Rating:
5.0

Customer did not leave a comment.

ARTHUR PATSOURIS 
Rating:
5.0

Fast easy great customer service at both locations we used great experience would recommend to others

Maria Thompson 
Rating:
3.0

No comment

Spencer Pearlstein 
Rating:
5.0

Customer did not leave a comment.

Courtney Rollo 
Rating:
2.0

I would never recommend anyone to uhaul it’s a rip off

William Denno 
Rating:
5.0

Customer did not leave a comment.

Faith Lavely 
Rating:
5.0

Helped back up the trailer seamless return! Great atmosphere!

James Bose 
Rating:
5.0

Customer did not leave a comment.

Josh Hayes 
Rating:
5.0

Customer did not leave a comment.

Justin Parker 
Rating:
5.0

Excellent service and the truck (a 20 footer) was very easy to drive and handled excellently even loaded.

John Gorton 
Rating:
5.0

This is a great place with great people. No better outfit to deal than them. Thank you Larose's!

Dusty Paradee 
Rating:
5.0

Customer did not leave a comment.

Walter Fisher 
Rating:
3.0

The drop off lot was not the best but their space is limited.

arnold royea 
Rating:
5.0

Wonderful people who are willing to help

Dusty Paradee 
Rating:
5.0

Very easy drop off and return.

Robert Calderoni 
Rating:
5.0

Plan to rent the trailer again in a couple of days.

Micky Doheny 
Rating:
3.0

Difficult to drop off trailer due to parking location.

Timothy Birnley 
Rating:
5.0

Customer did not leave a comment.

Nancy Laroche 
Rating:
5.0

Customer did not leave a comment.

Karen Bright 
Rating:
5.0

Quality staff

Daniel Bathalon 
Rating:
5.0

Customer did not leave a comment.

kevin mitchell 
Rating:
5.0

Larose's was great in dealing with. Would definitely rent truck again, if needed to.

Julie Beyor 
Rating:
5.0

Customer did not leave a comment.

Eric Crucitti 
Rating:
2.0

Get him a trailer dolly, parking was dangerous

Lee Simino 
Rating:
3.0

The tow hitch on the trailer was bent upon pickup, causing the trailer to tow a bit off to one side. However trailer was clean and the people were friendly. Upon dropping off the trailer, when I went to try and put the trailer back where requested, there were vehicles parked along the path down and a red truck parked infront of where the trailers go. This made it more difficult than it should have been to put the trailer back. If I had been alone I probably would have just dropped the trailer infront of the truck or the shop doors instead of spending the extra time to manuver around all the vehicles and that truck.

Kaleb Longway 
Rating:
5.0

Customer did not leave a comment.

SarahA Baker 
Rating:
5.0

Nothing

Gail Maslack 
Rating:
3.0

I’m aware that things happen but driving a hour one way from the most densely populated place in Vermont to the least populated place in order to pick up a truck is off putting. The truck however was fantastic.

Brian Kasupski 
Rating:
5.0

Things went very well

Karen Bright 
Rating:
5.0

Customer did not leave a comment.

tennyson doane 
Rating:
4.0

I paid in full before the rental, got in the truck and the tank was just about on empty. Filled up the gas tank and only used about a quarter tank. The experience was overall great. Except for over a month later and I was charged $29.90 more. Not sure why???

Krystal Curran 
Rating:
5.0

Fast and courteous service start to finish.

joseph donarium 
Rating:
4.0

Customer did not leave a comment.

Lisa Messier 
Rating:
1.0

Called ahead to make sure they had the equipment, when I got to the location the equipment was not ready, they only had 1 person to help do the paperwork which took over 45 minutes because she had to keep pumping gas for customers. It was raining so I had to help get the truck and trailer connected and drive it to the gas station to pick up the dolly and blankets. Every time I have rented from uhaul before the equipment was ready to go with the moving blankets and Dolly. The lady helping me was very nice and kind but they need a better system. It took way to long and the equipment should have been ready to go. Frustrated with Uhaul that they had me pick up so far from my requested location.

Richard Lamoureux 
Rating:
1.0

I reserved in Burlington VT and was forced to drive to this location. Which is an hour away, each way. Notified the day before.

Stacey Smith 
Rating:
5.0

Customer did not leave a comment.

Thomas Mulyca 
Rating:
4.0

They retrieved the truck for me and then swept out the back. They did not sweep the part over the cab which I did not notice until I started to load it. It's a very convenient location and the yard is big but, a little muddy when it rains hard for a long time.

Thomas Mulyca 
Rating:
5.0

The worker attached the trailer in the pouring down rain without any hesitation or complaints. Excellent service received @

Elmer BaumJr 
Rating:
5.0

Customer did not leave a comment.

Jessica Burnor 
Rating:
5.0

Customer did not leave a comment.

SAMUEL GERVAIS 
Rating:
5.0

Customer did not leave a comment.

Tracy Snider 
Rating:
4.0

It would have been helpful if I did not have to drive 55 miles to pick up the equipment. I had requested a much closer location. I call uhaul and was told tough luck. Take it or leave it.

Ronald Cahen 
Rating:
5.0

Great location to drop off. Excellent service.

SHERYL READER 
Rating:
3.0

This was not the location from our reservation. We had to travel 60 miles to pick up.

Penny Provost 
Rating:
3.0

The 24/7 sharing system is garbage. The app is awful and nobody every answers customer service. Would not recommend U-Haul to anybody ever

Gunner Brennan 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ABRAMOWITZ 
Rating:
5.0

Customer did not leave a comment.

Dianna Mcfeters 
Rating:
5.0

Customer did not leave a comment.

Shawn Noel 
Rating:
5.0

Got less than a 24 hour notice that the pick up location moved from 5 miles from my house to 45 miles from my house. I was not happy about this change This had nothing to do with LaRoses INC., this was a problem on UHAUL's scheduling end.

Jamey Ventura 
Rating:
5.0

Customer did not leave a comment.

Michael Clark 
Rating:
5.0

Customer did not leave a comment.

Michael Clark 
Rating:
4.0

Rental cheap milage to high 89 cents a mile

Royce Tinker 
Rating:
4.0

Customer did not leave a comment.

RICHARD BOUCHER 
Rating:
5.0

Customer did not leave a comment.

Forrest Kittell-Mitchell 
Rating:
3.0

Not really happy because I reserved a truck at Cobb auto in Saint Albans vt and when I went to pick it up it wasn't available. They called around and I had to go 30 minutes out of my way to Enosburg vt to pick up a truck. And I still had to pay full price. I feel that I should have gotten some sort of discount considering it wasn't my fault.

Clifford Nulph 
Rating:
5.0

Customer did not leave a comment.

Michael Moulton 
Rating:
5.0

Customer did not leave a comment.

Dana Franklin 
Rating:
5.0

Owner operator came in on a holiday/day off to accommodate the rental and also help load our cargo. Excellent customer service.

Brett Schaffrick 
Rating:
5.0

Customer did not leave a comment.

william Van Billiard 
Rating:
5.0

Customer did not leave a comment.

TARA WOODRUFF 
Rating:
5.0

Excellent service goes out of their way to provide smooth usage

PATRICK LAVELY 
Rating:
5.0

Customer did not leave a comment.

Jeannie Cline 
Rating:
5.0

Easy pickup, no issues.

Benjamin McFeeters 
Rating:
5.0

Be more clear about price

STAN HOPE 
Rating:
5.0

Went to 2 locations closer to me in the St. Albans area one was out of trucks the other was not interested in even looking to see if anything was available, she was just too busy I guess so I left. Thank you Mark at Larose Texaco for always treating customers with continuous helpful service. Tammy thank you as well for your help. -Martha M.

martha malone 
Rating:
5.0

Pick-up and drop-off were super easy - very friendly and relaxed.

ROBERT ROSANE 
Rating:
4.0

All options for cargo space were not available. I could have used a smaller rental.

LARRY KILINSKI 
Rating:
4.0

Customer did not leave a comment.

John Lull 
Rating:
5.0

Nothing. Easy drop off process! Staff friendly and helpful! A good experience !

Joseph Donarum 
Rating:
5.0

Customer did not leave a comment.

John Youland 
Rating:
5.0

Exceptional customer service. Equipment appeared brand new due to great maintenance. Expedient check out and check in.

Justin Wilson 
Rating:
5.0

Customer did not leave a comment.

Chris Cook 
Rating:
3.0

Customer did not leave a comment.

Kenneth Totty 
Rating:
4.0

The only drawback was that this location was 30 miles out of my way. I had to drive past my destination to pick up the truck, drive back to my house, load up and then drive back to my destination. There were apparently no other trucks available? Otherwise, an excellent experience, particularly the people staffing the location.

peter morris 
Rating:
3.0

Lady gave us incorrect information. She said that our $100 deposit would be returned to us at the Milton, VT location at drop off as long as we had our paperwork with us. This was not the case. Turns out the $100 had to go back on my husband's debit card which takes 3-5 days. Other then that, it was an over all good experience. The people we dealt with were nice and polite.

CRYSTAL GOODMAN 
Rating:
5.0

Having a clip or hook for the door to be held shut would be my only advice. On bumpy roads it tends to come undone. (twice for me)

Tiffany Jones 
Rating:
2.0

The parking lot is a mud puddle and when I drove the truck a huge deluge of water came out of the overhead lining drenching my legs. The owner now knows about the truck leak, but that driveway needs serious work. I could not find the lockbox and it was fortunate the owner was there to complete the transaction. The owner was courteous and helpful. the location needs work.

ANDREW EVANS 
Rating:
5.0

Customer did not leave a comment.

Harvey Moody 
Rating:
5.0

Customer did not leave a comment.

David Lamonda 
Rating:
5.0

Great experience; fast and easy return. Verified all charges accurate, friendly and helpful staff.

jerry elliott 
Rating:
5.0

Customer did not leave a comment.

Sebastian Massey 
Rating:
5.0

Customer did not leave a comment.

JASON GUILD 
Rating:
5.0

The owner was very polite and explained everything on the receipt.

Jennilee Mason 
Rating:
5.0

Customer did not leave a comment.

stephane batten 
Rating:
3.0

Customer did not leave a comment.

Danielle Marshall 
Rating:
2.0

Customer did not leave a comment.

Olivia Horton-Gregg 
Rating:
3.0

Customer did not leave a comment.

al morey 
Rating:
5.0

Customer did not leave a comment.

Raymond Myott 
Rating:
5.0

Customer did not leave a comment.

LESTER ELWOOD 
Rating:
4.0

Customer did not leave a comment.

Nicholas Parrish 
Rating:
5.0

You should put trailer stands on your trailers.....

Pete Chapman 
Rating:
5.0

None

Justin Parker 
Rating:
3.0

Customer did not leave a comment.

SHARON TRANI 
Rating:
5.0

Customer did not leave a comment.

Julie Ste.Marie 
Rating:
5.0

Customer did not leave a comment.

Raymond Myott 
Rating:
4.0

Make sure that the equipment they require is at their preferred pick up location when requested.

Larry Halliday 
Rating:
1.0

The uhaul I reserved was not there when I went to pick it up. They let me use one much smaller than I needed( it ended up taking me three trips to move) so of course I went over the 75 mile limit... I’m now being told I’m going to be charged extra because of that too.

Stephie Godin 
No reviews have been submitted for this location.

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