Customer did not leave a comment.
Mark B
Customer Reviews for LaFave Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The GPS location for Lafave is not correct so after hours pickup does not work with your phone.I had to call and they wouldn't believe me that I was at the correct location. It took 45 minutes over the phone to pickup the truck. The cab had trash in it (including half of an old sandwich). The truck was bucking while driving (thought it was because it was empty, but did the same when full) and a service light came on. Did not deal directly with anyone at this location, as I picked it up after hours.
Elizabeth BThey were closed so no feed back
Robert AThe problem wasn't the drop off place itself - it was the turnoff and the route I had to take with a big box truck down a dangerous one way route Again they were rebuilding the bridge a few miles away from the drop off
Ann BThe Lafave automotive facility was excellent and well prepared taking care of needs very efficiently. This was a much better experience than my last at a different location who did not have the trailer available when I showed up
David HWas not impressed. When I arrived there was a paper note on the door saying closed for the day. Had to find a parking spot for the trailer and then had to remove the trailer by myself with a sore back. Then waited on hold for 20 minutes to find out I had to use the online check in. It didn't work properly the first time and had to do it a second time. Not a good experience at all.
Colin CI had a location 2 miles from me and I couldn’t use it. Very frustrating and the fee for a one way use is way to high
Daniel CEverything went very well
David HUpon pick up of equipment i was given a trailer that clearly had just been in an accident. Three marker lights were ripped off the trailer, the front passenger side fender was collapsed in and there were gashes and rubs across the entire side of the trailer, the entire wheel fender was nearly bent over the tire and they did not bother to bend it back so the fender didnt come in contact with the tire. The fender was bent and destroyed to the point that it sat only an inch from 2 different parts of the tire. I am lucky the trailer did not fall completely apart and the tire didnt blow out along the 6 hour trip i took. I will not recommend this location to anybody.
Ruben MVery nice people
Paul CQuick, friendly and painless drop off.
Albert BThis has nothing to do with LaFave Automotive, but with UHAUL it self. Very poor communication with UHAUL on the pick up of an auto transport. They sent me to Odensburg, NY first only to travel 57 more miles out of my way to LaFave Auto in Phila, NY. Please note that LaFave's Auto went beyond the call of duty to help me with the auto transport. But very frustrated with UHAUL and the lack of communication.
Allen LFast friendly service. Answered all my questions and made sure the equipment was working correctly before I left. Excellent service!
JOHN WNothing
Robert MMake sure a unit is available at the time and location of the rental and take some of the stress out of the experience. Be better than your competition.
Frank SFirst we had to pick up at a further location and were charged extra mileage fee as a result. This location did not have truck size we reserved. This has been a pattern with Uhaul and will result in our looking elsewhere in the future. Also, truck assigned was so dirty, with mud and sticky stuff on floor, that we refused it. Second truck was fine.
James FAwesome job. Very friendly and helpful.
Desaray LGreatest rental experience ever!
LOUIS CCalled a second time, this time to the number given to us for this location, to add our needed days. When I arrived, I was told our equipment was way past due, that the days were not added. Guy quoted me for 6 extra days, when I was returning on fifth day. My husband had to unload the equipment himself rather than how most Uhaul locations, who take care of loading and unloading.
SIERRA SLaFeve Automotive was fine. My complaint is that I reserved the equipment at UHaul Ft. Drum for pickup. I was not notified that the location was changed. The representative said there was a note on the reservation that someone tried calling me but there was no answer and could not leave a message. Also they said an email was sent as well. I DID NOT have a missed call and my voicemail is working fine. Also I DID NOT receive an email notification. I was very upset. LaFeve was 30 minutes away and the winter road conditions were terrible.
TIFFANY BDrop off just down the road . Would use again if needed.
MARK LNothing. Mr LaFave was very helpful and accomodating.
JOE R