Customer Reviews for La Estrella Resturant
(U-Haul Neighborhood Dealer)

434 reviews

2051 Webster Ave   Bronx, NY 10457

(347) 284-6301

Office Hours

  • Mon-Sun: 9:30 am–5 pm

Services at this Location:

Contact Us

(347) 284-6301

2051 Webster Ave
Bronx, NY 10457

Services at this Location:

Office Hours

  • Mon-Sun: 9:30 am–5 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Freissy Jimenez 
Rating:
1.0

Personnel helpful... only when we insisted they come get the truck! We were in Brooklyn NY and the place was a restaurant with a small sign in the window. They wanted us to turn the truck around on a congested street find an ally to take the truck back and park it... yea right! Did I mention we were in Brooklyn NY! Unbelievable.

Rosario Cecco 
Rating:
1.0

Customer did not leave a comment.

Maycol Lora 
Rating:
3.0

Customer did not leave a comment.

Rosa Rodriguez 
Rating:
1.0

Have dolly available for customer who paid for it

lancine keita 
Rating:
1.0

Never again to pricey 131$ for 2 hr bad

ebony boykins 
Rating:
5.0

Customer did not leave a comment.

Amauris Mendezquiroz 
Rating:
1.0

When we arrived at this location the man was sleeping in his chair. When we finally got his attention he was very rude and threw my debit card towards me, instead of handing it back to me. They he proceeds to go retrieve the van and took 20 extra minutes we didn’t have. His service was unprofessional and I would not recommend this location to anyone.

Cheyanne Wilds 
Rating:
5.0

The gentleman at this location is experienced and responsible. The process of getting a uhaul truck was quick and easy.

sankung sinera 
Rating:
5.0

Nothing

Gladys Martinez 
Rating:
1.0

The manager was rude and disrespectful and cause a confrontation and threatened for me to pay for Miles I didn’t use

Giovani Miranda 
Rating:
5.0

Customer did not leave a comment.

Kalisha Wickham 
Rating:
1.0

poor communication skills, the agreement does not matter because you will end up doing what they want.

Maydelainy Ovalle cabrera 
Rating:
3.0

Customer did not leave a comment.

Michael Martinez Castillo 
Rating:
3.0

Customer did not leave a comment.

ernesto esquilin 
Rating:
4.0

The truck needs to be maintained and cleaned, it was stinky like someone did doo-doo. I was unfortunate to have used the same truck twice in less than 3 days.

Luis Natera 
Rating:
1.0

Horrible service never again in my life

Kasey Coba 
Rating:
5.0

Customer did not leave a comment.

Dionicio Gomez 
Rating:
5.0

Muy bien excelente trabajo mi los garantiso y lo recomiendo

JOSEA URIBE 
Rating:
1.0

This is the most inappropriate location . I thought it was a prank.

Odette Orellana 
Rating:
5.0

Customer did not leave a comment.

Elizabeth peralta 
Rating:
5.0

Customer did not leave a comment.

Floyd Hercules 
Rating:
3.0

Customer did not leave a comment.

Amber Velazquez 
Rating:
3.0

I would recommend based on convenience and location. When I got the rental it was on empty and the back cabin smelled like the person before was transporting a dead body. Also, I requested the 24/7 truck share, apparently this location didn't have it available but also didn't state it on their website.

Jediare Rogers 
Rating:
2.0

Customer did not leave a comment.

Cleveland Jennings 
Rating:
5.0

HAVE MORE HANDTRUCKS...THERE WEREN'T ANY WHEN I WENT AND I NEEDED ONE DESPERATELY...THANK GOD FOR THE SUPER THAT LOANED ME ONE.

SYLVIA GELIGAS 
Rating:
3.0

Customer did not leave a comment.

KERRY LOUIS 
Rating:
5.0

Customer did not leave a comment.

nolan cox 
Rating:
5.0

Customer did not leave a comment.

Justin Jimenez 
Rating:
1.0

Why charge me an extra $40.00

CHRISTINE VANTE 
Rating:
1.0

Mal servicio el despachador es 😡 muy déspota

Sonia Calva 
Rating:
3.0

The equipment ordered (furniture dollies and furniture blankets) were not available and we were not notified of that until we were there to pick it up. Also the U-Haul pick up was on a busy street in a bus lane and was very difficult to drop off because of the buses and one way streets.

Eleanor Fishman 
Rating:
5.0

Customer did not leave a comment.

Nicole Allen 
Rating:
5.0

The only thing that i didn't get a receipt, why

GURLEY B 
Rating:
5.0

Customer did not leave a comment.

PATRICIA MASON 
Rating:
1.0

Miss information provided

Ana Lois 
Rating:
5.0

Customer did not leave a comment.

sueellen olivras 
Rating:
5.0

Customer did not leave a comment.

YBELIAN ALMONTE 
Rating:
5.0

Customer did not leave a comment.

fazly rabbi 
Rating:
5.0

Your are the best anyone who is moving definitely recommend your thank your so much stay safe!!!.

Marta Barcene 
Rating:
5.0

Everything was excellent and very professional thank you for your service

Andrea Smith 
Rating:
1.0

Terrible location. Immature staff, charged me for a dolly that he didn’t have in the truck, charged my account before bringing the truck, had to wait 30 wasted minutes for the kid to get off the phone before honoring my reservation. Not to mention when I attempted to return the uhaul as per my reservation. The uhaul staff told me he’s closed. Keep in mind this was at the location. This shouldn’t be an affiliate because it makes your company seem unprofessional. Simply a disappointing service that I will not use again.

Collyer Goodman 
Rating:
1.0

I brought back the vehicle at 7pm but the rep didn't take it back because "He didn't have space". I had to take it back the following day after spending close to two hours trying to find parking for it. I had to pay 10 dollars extra for gas and probably more for mileage. Also had to take time off of work to bring it back the following day. Horrible experience.

Westlee Morales 
Rating:
5.0

Good trip

alhagie mboge 
Rating:
5.0

Customer did not leave a comment.

omar sissoho 
Rating:
1.0

Only the young guy is efficient there no one else

Alberto Zorrilla 
Rating:
2.0

The staff was very unprofessional, and displayed very problematic lack of hospitality. My wife and I observed prejudice. What a disturbing experience. I will never patronize their business again nor will I recommend any friends.

Nizer Saunders 
Rating:
5.0

Customer did not leave a comment.

mohamed basuony 
Rating:
5.0

Customer did not leave a comment.

Aissatou Traore 
Rating:
4.0

Customer did not leave a comment.

carlene vinson 
Rating:
1.0

Don’t go here!!! They look at you, make their own personal judgement and treat you as if you are somehow alien, not of the norm, disgusting even…that’s if your not sounding looking dressing socializing among them …after I commented a systematic thorough assessment on how they actively participate in the discrimination disregard rude behavior and overall dismissive treatment of those persons unaffiliated to the Spanish culture.. who doesn’t speak look sound know or be of the community especially if you don’t dress like them or look like a working person. Age race and sex all were documented in several ongoing assessments using various tactics to deter the blatant behavior seen so many times. But it’s not only known unapologetic derogatory actss of discrimination it’s every to those person of LGBTQIA’s+, trans ( not Spanish) or ethnic background and urban acting or sounding.

Thornell Marshall 
Rating:
5.0

Customer did not leave a comment.

Steven Dilone 
Rating:
5.0

I can not provide any commentary on how the service I received can be improved for the next customer. The Managing agent demonstrated professional, courteous, and expeditious service to accommodate a same-day request. The location was ideal and the equipment was clean and well-maintained. I had an excellent experience, and would not hesitate to utilize the services again and recommend this location in the future.

Angelette Waring 
Rating:
3.0

Customer did not leave a comment.

Jermaine Revels 
Rating:
1.0

If there was less of a star, I would’ve rated it. I arrived at the location to find myself with someone with their feet up, looking at the phone and not being able to help me. I was told they were no trucks. I went on the website there were plenty of trucks …he was just too lazy to get up and provide me with the service. When I made my reservation online and went back to the establishment, he was quite surprised, and the attitude that followed was very uncomfortable. But I really needed the truck. I don’t recommend this establishment but I also am writing this review so that the company can you take action this kind of customer service gives the company a horrible image.

Jose Luis Garfias 
Rating:
5.0

Customer did not leave a comment.

Sean bondseanduckcom 
Rating:
2.0

First of all I rented a truck by 2:00 pm on 05/04/2023 when I arrive to pick up the truck they give my rental to another customer making me loose time and waited for another truck to be available which I received by 2:30pm so whats the point of renting ahead of time and with a time table for pick up.

Fabian Castillo 
Rating:
2.0

Fisrt of all I rented a truck to be pick up by 2:00pm on 05/04/2023 when I arrive at locat Iocation they give my rental to another customer meaning my truck was given out, now im waiting for them to fix the problem and They give me a truck at 2:30pm , now i lost time waitng for the truck so what was the point of setting a time table if you get it after, not good

Fabian Castillo 
Rating:
3.0

Improve workers workflow, I lost around 20-30 min (paid) waiting for my truck.

Milton Mayorga 
Rating:
3.0

Customer did not leave a comment.

Gedeon Luciano de Oleo 
Rating:
4.0

Customer did not leave a comment.

Alejandro Quinonez 
Rating:
1.0

Walked into the establishment which is also a restaurant. I told the lady I reserved a uhaul. No one was there to accommodate. The restaurant lady called the uhaul. A young man walked by us 2x the lady told him 2x that we were there for the uhaul. First ignored her then second time put his finger up. We picked up the uhaul around 2 pm but needed to be back by 5 due to the fact they don't have a drop box EVEN THOUGH THEY HAVE A RESTAURANT OPEN LATE...STILL NO DROP BOX. We did miss the 5pm time by 15 mins again restaurant open but even though uhaul not open should provide a drop box. I have moved several times from state to state across country near far and I have never came across a truck rental nor car rental without a drop box. Since I got there at 515 I parked the truck where we picked up (we had to walk to get the truck no accommodation of getting for us when we picked up) I looked up the establishment for open time which states 930. I received a call at 8am asking for the keys. I told them I would be their in 30 mins thought the office didn't open til 930. Very rude and nasty. I get to the truck the older man came to me like why you blocked me I said I don't know your number to block so he proceeds to call me infront of me my phone rings he then tells me oh you unblocked me before you got here. I said sir no need to do that. He snatched the keys from me then walked away. I then get a call a half hour later from the younger dude asking me where is the key. I told him I gave it to the older dude a half hour ago then he hung up on me no thanks for the business nothing. Very unprofessional won't recommend and definitely won't be going back. It's sad cause it's near my home Very convenient but I won't give my money to unprofessional. They also had the nerve to charge an additional $24. As we are great customers from near and far and also great tippers when the service is good. But they get an F!

Stephanie Mora 
Rating:
5.0

Customer did not leave a comment.

Jewel Priester 
Rating:
5.0

Excelente servicio

Lismarie Salgado 
Rating:
1.0

Be more attentive to the customer. Horrible service

Terriana Jones 
Rating:
2.0

customer service was horrible and the charged me two gallons of gas when I took it the same

sorangel martinez 
Rating:
1.0

Inconvenience about the miles

Alexander Jorge 
Rating:
5.0

Customer did not leave a comment.

JOSEA URIBE 
Rating:
5.0

Everything ok

Gladys Martinez 
Rating:
4.0

Customer did not leave a comment.

HARVEY DIXSON 
Rating:
5.0

Customer did not leave a comment.

taina willams 
Rating:
5.0

Customer did not leave a comment.

Joel Matos 
Rating:
5.0

Customer did not leave a comment.

Kevin Dandridge 
Rating:
5.0

Good experience overall.

Elisa Crespo 
Rating:
5.0

Friendly and helpful

Jewel Priester 
Rating:
2.0

Employ experience handler or booking officer.

adeola bankole 
Rating:
4.0

Maybe extend yours hours. For returning ur eqjipment.

cynthia tompkins 
Rating:
5.0

Customer did not leave a comment.

jonathan kwaning 
Rating:
5.0

Customer did not leave a comment.

jose Perello 
Rating:
3.0

There was nowhere to park the vehicle. I tried calling the location but was unable to reach anyone. Finally, I called customer service so they could get in touch with the location in order to take the vehicle. I was told to wait in a bus lane with the truck.

Joseph Dietz 
Rating:
5.0

Customer did not leave a comment.

gladys martinez 
Rating:
5.0

Every thing was great can’t even think of a way to do a better job then he did .

micheal canadate 
Rating:
2.0

This vehicles are not updated

HECTORA JIMENEZ 
Rating:
3.0

Customer did not leave a comment.

Gerald Leocadio 
Rating:
1.0

The man was rude and the young man that took the truck from me was nasty and disrespectful. I asked for a furniture dolly and tarps for my move and nothing was there. So I won't be renting from that location and I'm not recommending that location to any body.

Stacey Murphy 
Rating:
1.0

Customer did not leave a comment.

Supora Pinkney 
Rating:
5.0

Customer did not leave a comment.

Eduard Batista 
Rating:
5.0

The staff that help me was very friendly

Erix Sanchez 
Rating:
2.0

Customer did not leave a comment.

Fernando Carlo 
Rating:
1.0

Customer did not leave a comment.

Julio Tavarez 
Rating:
5.0

Customer did not leave a comment.

FREDDIEE MARTINEZ 
Rating:
1.0

The guy took so long to provide the truck around an hour or more

Milena Acosta 
Rating:
5.0

Customer service was excellent

Zev Granik 
Rating:
1.0

I have yet receive a copy of my receipt. When I returned the truck the truck. The guy who I got the truck from son and his friend. Got into the car and drove off without checking anything. It was weird and made me feel uncomfortable. I ask if I had to sign anything he said no. I ask for my reciept and he said it would be email. Which I didnt get.

CECIL PAYNE 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bracero 
Rating:
4.0

Customer did not leave a comment.

Edwin Cabrera 
Rating:
5.0

Customer did not leave a comment.

Jose Ortiz 
Rating:
1.0

Customer did not leave a comment.

cindy samayoa 
Rating:
4.0

Customer did not leave a comment.

carlos galle 
Rating:
1.0

Worst experience ever. Picked up the U-Haul in a diner after our location getting moved over an hour. Had to wait 30 minutes for the owner to show up. The back of the truck smelled of gasoline and owner said there was nothing they could do about it. Called corporate and they very unapologetically said there were no trucks available to swap, which wasn’t true because we went to the Chelsea location and there were many trucks of the same size. We will never use Uhaul again and will be leaving this review elsewhere

William Perrone 
No reviews have been submitted for this location.

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