Customer Reviews for La Central Market
(U-Haul Neighborhood Dealer)

230 reviews

2001 National Av   San Diego, CA 92113

(619) 615-0848

Office Hours

  • Mon-Sun: 9:30 am–9 pm

Services at this Location:

Contact Us

(619) 615-0848

2001 National Av
San Diego, CA 92113

Services at this Location:

Office Hours

  • Mon-Sun: 9:30 am–9 pm
No photos available
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Veronica Rodriguez 
Rating:
1.0

Was more than quoted and associate was extremely unprofessional and rude. Refused to announce my refrence #

Brock Moore 
Rating:
3.0

Customer did not leave a comment.

Daniel Sanchezthielen 
Rating:
2.0

I have used U-Haul for every move I have made. This location was a very inefficient pick up. I arrived and waited in line but was instructed to move to the side when I got to the front. She then helped all the cutomers for about 20 minutes. Finally, my son called (who was waiting outside) I told him that she wasn't helping me. Finally the person making pizzas came over and said he sent me a link to upload my drivers license. Then the woman finally started helping me. Her english was limited. I wish I knew how to speak spanish but I don't and when she was asking me about insurance I didn't understand her. She repeated herself in spanish but I am not bilingual. I did purchase the SafeMove so it should have been on there but I'm not sure because I didn't really understand her. Anyways, the pick up process was long and laborious. I will never go to this location again. In addition it was not my first pick. The place I choose, which was close to my location did not have the vehicle back and they moved me to this market. It was 17 miles away - each way!!!! That was ridiculous.

Monica Jorgensen 
Rating:
5.0

Good service guys

Jose Guzman 
Rating:
1.0

Customer did not leave a comment.

Sandra Martinez 
Rating:
1.0

Customer did not leave a comment.

Justin Burton 
Rating:
1.0

My request was screwed up from the day of pick up. They had no trucks & told me there was no reservation for me. Had to locate a truck, causing a huge time delay. A truck was found in National City. It was filthy. Cab wasn’t clean, the box bed was worst, all kinds of debris. Wrong dolly was on order. Barely a 1/4 tank of gas. I spent $115 on gas. The only good thing was the price. The drop off location/people were what I expected all a long. Polite, friendly, helpful.

gordon wallace 
Rating:
5.0

The shop owners were very polite, helpful and accommodating. I would definitely go back.

Jonathan Werts 
Rating:
5.0

Chey was amazing, he was really friendly and helpful, great spirits and an awesome since of humor very polite. We will be returning and referring our friends and family. Thank you so much we appreciate all of your help chey

Tairre Matthews 
Rating:
1.0

It would be much appreciate if you start by doing honest customer service. I asked you several times if the length of time mattered and you replied no; you said it was a flat rate and plus by mile charge. Based on that info I try to do you a favor by trying to bring the vehicle earlier which wasn’t possible. The booking initially was done online till eight for the same rate $20 so I didn’t have to really bring the vehicle back by six. Trying to rip people off by providing them false information is not cool. And I asked you the same question several time and you kept on insisting that it was the mileage that made the difference in price not the length of time . Not cool at all because you know that word of mouth is the best advertisement and I’ll share my experience on line. Btw I didn’t get an itemized receipt when I returned the vehicle. I’ll make sure that unrecognized charges will be disputed and if needed I’ll meet you in court.

Hyrie Luzaj 
Rating:
2.0

Customer did not leave a comment.

Daisy Solano 
Rating:
2.0

Customer did not leave a comment.

Sean Hoyle 
Rating:
1.0

Uhaul had no fuel on E but was charged a fuel fee when I returned with more gas then I picked it up with

Hannah Lutke 
Rating:
1.0

No gas in the truck overcharged me horrible experience

eddieberto cardenas 
Rating:
5.0

Everything was great except I ordered and paid for a furniture dolly and it wasn't provided.

Brynden Tucker 
Rating:
5.0

Customer did not leave a comment.

enrique sanchez 
Rating:
1.0

I was charged for gasoline despite bringing in the truck with the amount it came with. The employee never went over the amount of gasoline the truck had when I picked it up .

Axel Ambrosius 
Rating:
1.0

This place does not keep track of its cars records. PLEASE PLEASE PLEASE make sure you take photos of everything to dispute. They will overcharge you for everything and can’t help you when it was their fault.

ANGELIQUE GARCIAMARQUINA 
Rating:
4.0

I wouldn't recommend UHAUL because they deceive you with a low rate and add hidden fees for mileage, when you return the vehicle.

miguel bush 
Rating:
5.0

Customer did not leave a comment.

Brittany Sykes 
Rating:
1.0

Was charged for an additional day when I dropped off two hours before the due time but they didn’t check me in. I will be reaching out to dispute this change.

Hailey Miller 
Rating:
5.0

The rental process was easy and the personnel helpful and efficient. Downside: the van only had 1/8th tank of gas, and had not been cleaned since the last rental. However, it was an excellent vehicle and my overall experience was very positive. I would use this site again.

John Nunley 
Rating:
3.0

The guy working at the market was very nice and helpful. However, the trucks are kept in a filthy lot. My van was parked next to a trailer with a person living out of it and there was trash everywhere. The cabin was clean enough, but still had receipts and fast food waste. By far the most frustrating part of the rental was that the odometer was blocked by a message to change the engine oil “soon.” This made confirming mileage almost impossible. Also, the gas gauge was incorrectly labeled from a previous user. The check-in and check-out process was pretty seamless, but I do feel like a lot could be improved.

Jack Hume 
Rating:
1.0

Customer did not leave a comment.

Sean Hoyle 
Rating:
1.0

Worst U-Haul rental experience I’ve had. Truck was dirty inside with a bunch of trash, gas on empty with the light on. Was told by attendant to get gas, save the receipt and I would be reimbursed for it. Returned the truck with a quarter tank and provided the receipt as instructed, however, the next day I get a bill for $163 for gas and other charges. Do not rent from this place.

BYRON AMADOR 
Rating:
5.0

Outstanding customer service. Thank you U-HAUL for saving my family nearly $1000 on our recent move.

William Innes 
Rating:
5.0

Customer did not leave a comment.

Wendy Barnett 
Rating:
1.0

The interior window seal was completely off, making the long drive from San Diego to Sacramento extremely loud due to no wind blocking on the window. The employees at the San Diego pick up location were some of the laziest people I’ve ever met in my life. My truck was blocked in by 3 other trucks, I had to ask them twice to please move them. They didn’t inspect the vehicle nor check the gas gauge.

Mitchell Peralta 
Rating:
1.0

We returned the truck one day early and U-Haul contacted us two weeks later asking when are we returning the truck. They lost track of the truck and tried to charge us for the time it took them to locate it. this was resolved then six months later they sent an invoice for an additional $2,000.00. Obviously we'll never use U-Haul again.

Chris Koss 
Rating:
1.0

When I picked the truck up, the back door was open. Turns out I should have looked harder because there was dried piss all over the place. Unlucky for me, got all over my tempur-pedic bed frame which is lined with fabric. Absolutely disgusting.

MATTHEW MAGLIO 
Rating:
1.0

Our uhaul rental truck came with a pad lock on it and no key. We were forced to rent another truck from a different location, as this one was closed, in order to stay on schedule. Upon returning the truck the guy was extremely rude and did nothing to rectify the situation. It was obvious when looking at our mileage used, and simply just the fact that we were never given the key to the pad lock, that we hadn’t used the truck. He charged us full price. Will never go to one of these locations that just has a few uhaul trucks they rent out ever again. It’s obvious you have to go to an actually uhaul facility.

Cari Thomas 
Rating:
5.0

Customer did not leave a comment.

Jorge Torres 
Rating:
5.0

Customer did not leave a comment.

Cody Tozer 
Rating:
3.0

Customer did not leave a comment.

John Duddy 
Rating:
1.0

Worker was rude. Terrible location. Truck had urine smell and trash inside.

DONATO DOMAGUIN 
Rating:
5.0

Thank you.

peter slowiaczek 
Rating:
4.0

Customer did not leave a comment.

Dante Candelaria 
Rating:
5.0

The previous renter left the van dirty. Team did not have a chance to clean it. It was all good. Glad we’re able to upload real-time pics. Sabrina at the rental place was very friendly and efficient

Kathy Skaleski 
Rating:
5.0

Great!

Evan Praetorius 
Rating:
3.0

I have an issue, the gas when we picked up the truck had close to 1/4 of a tank. we filled it and went to Arizona. we returned te truck with more gas than when we got it. You are now charging me $95 for gas, service fee and tax. I have called Alena, your reservation manager at traffic control. She was argumentative and rude and could not look up any of my records. She told me a supervisor would be calling. This is very frustrating that this cannot be resolved.

Jeffrey Schapira 
Rating:
3.0

maintaining your equipment cleaner, customer service was ok but it can improve.

Martin Robles 
Rating:
5.0

Service was great! Keep up the good work

Prisma Victoria 
Rating:
5.0

Let people know not to be wearing anything that may be gang related

Antonio Armenta 
Rating:
3.0

Very helpful personnel once we got to the store.

Riley Pentheny 
Rating:
5.0

The fellow who assisted with the check-in was very helpful.

Jacqueline Torres 
Rating:
5.0

Customer did not leave a comment.

Aaron Leggett 
Rating:
2.0

The two moving blankets in the back were completely saturated in urine, and they left large pee puddles, which I had to deep clean in order to get the smell out. The cab was pretty grimy and the cup holders were coated in sticky mystery goo, like the icing on this urinal cake of an experience. Customer service let me know that it was up to the manager at the drop off location whether to grant any discount, but that’d it’d also be necessary to call customer service again to receive any such discount. Or that they may not grant any relief at all. So fun surprise! Unfortunately no one was at the drop off location when we arrived since the manager at the pick up spot gave an incorrect closing time. Not the end of the world, just more phone calls to my new friends at customer service.

Sydney Stone 
Rating:
3.0

Customer did not leave a comment.

Lilia Trasvina 
Rating:
5.0

Customer did not leave a comment.

John Krul 
Rating:
3.0

Customer did not leave a comment.

Shounna Souryamath 
Rating:
1.0

There was homeless living in the lot. Trash everywhere. The lot is in the alley under a bridge super sketch. I'm lucky I didn't get stabbed The van I rented was extremely dirty and smell like piss. Very unprofessional. Will never take my business to them again. Don't rent from this location

Felipe Aparicio 
Rating:
4.0

The Uhaul truck I rented was pretty great over all, just had some minor issues. The gas cap looks defective, like its missing a piece to help keep it in place. It took several tries to keep it in place and would eventually become loose. The dash board would have a message saying I would need to put it back in place. The drivers door doesn't close unless I slam it. Other than that, it was pretty great.

David Ortiz 
Rating:
5.0

Customer service was great m. It was a smooth and easy pick up and drop off. Thanks for the rental.

Natalea Johnston 
Rating:
4.0

Customer did not leave a comment.

Victor Batrespalomo 
Rating:
2.0

I don't mean to be negative, but the truck's passenger door didn't open, there were no passenger seat belts, and when I got the truck, it was bellow empty on fuel.

LEOPOLDO CHOUSAL 
Rating:
1.0

Customer did not leave a comment.

Bruce Dameworth 
Rating:
3.0

Customer did not leave a comment.

Shelton Logan 
Rating:
5.0

Customer did not leave a comment.

Lawrence Swift 
Rating:
2.0

None of the items I had ordered were available, I had to go to a different location. Someone in their organization is a bold face liar. They are reporting that the fuel level was close to half full, I took a picture with the fuel gauge being close to dead empty. When I opened the back of the truck to look inside, I found marijuana, and a pipe and a partially smoked joint. I should bill them for a cleaning charge. What would have happened if I was pulled over in Utah, where marijuana is a serious crime. The attendants could care less, and thought it was funny

Jess Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Cecilia Costa 
Rating:
2.0

Ghetto and dangerous location. Dirty. Felt very unsafe. Homeless people at the location as well

ROBERTA KIRCHNER 
Rating:
5.0

Customer did not leave a comment.

JEFF PAYE 
Rating:
3.0

The van we rented was extremely low on gas when we picked it up and had to put gas into it. I wasn’t reimbursed for the gas and was actually charged mileage in addition to the gas I put into it. I was told I would receive a call to square things, but never heard from anyone. Not a great experience in that respect

Charles MacKenna 
Rating:
4.0

Customer did not leave a comment.

GEORGE WALKER 
Rating:
5.0

I have used this location before. I like the service, and will use this location again. Thanks

Raymond Saigh 
Rating:
1.0

This vehicle was a POS gas guzzler and the right side rear view mirror would not stay in place. I had three near misses in the span of one hour of driving. Please don’t give this vehicle to another customer until the problems are fixed.

Jason Dhanowa 
Rating:
1.0

First Niobe was there at 8 When arrived 8:15, blamed me saying they only opened at 9. Luckily other people were also waiting for trucks so had to open. They were out of flat dollys and out of blankets! TOO BOTH were needed for my move!) got the regular dolly but never even used it .. my choice would have been to only get the flat dolly that I booked and was not going to get the regular one, but was given no choice. -Spent 30 minutes getting truck because luckily I saw back was locked… with a lock belonging to someone else!! ( or the location) and had to go back to get the key to unlock it. ( had to go unlock it myself and bring back the key! As too busy. Left the yard at 8:45 and the woman said she would assure I got that time extended on my contract but she did not ! Had booked truck for 8 hours to what I thought was now 4:35,,. when I got back there at 4:35 the guy accused me of being late… but said .., I got you!!! My contract shows I went 11 miles! And I had been watching the miles as information states 12 miles per gallon. Worried I would be later than 4:45! I did not get gas thinking one gallon and the guy charged me for FOUR gallons which is a ripoff !!! Although it is the very closest to where I live I will NOT use that location again, Please U-Haul rep only … not anyone from this location and must keep confidential!!! But CALL me at 619.38.5707 to discuss

Paulette Fennellos 
Rating:
1.0

The female who gave me the truck when I picked it up didn’t even inspect the truck. She had no clue what she was doing. I was told that I had to bring the truck back with the amount of gas already in it. I had 1/4 of a tank and they tried to say I had 3/4 of a tank when I picked it up. I calculated my miles and I did not go pass 100 miles and I was charged for 183 miles. I do not recommend this location very bad experience. I don’t know if that is how U-Haul does business but I’ll try Penske next time.

Alex Navarro 
Rating:
1.0

Orderd for one address and they sent me to another because they no longer had uhaul. Picked up at different address and when I got backrealized there was a lock on it. Called and was advised had to go back to get lock off. When I asked if he was fucking serious (realize bad choice of words bot very upset) he advised very fucking serious, as customer service paerson myself have never talked that way to a customer When I called to complain about the whole situation, first agent was so rude, asked to talk to someone else and he was even worse because he advised he didn't take complaints. Will never use your company again!!!!

Julie Bernard 
Rating:
1.0

I was given incorrect information and an incorrect rate and will be complaining for a refund for the 'wrong drop off' charges.

Anthony Silvestre 
Rating:
1.0

Customer did not leave a comment.

Linda Segura 
Rating:
1.0

The trailer that I rented had been previously occupied by a homeless person. There were blankets and trash in the trailer when I picked it up. They offered a different trailer, however it was blocked by a vehicle and they had no one available to move the truck.

Anthony and Hasselbring 
Rating:
1.0

Charged me twice asked for a refund I don’t know if I will be getting it. Open beer bottle in back of van as well, also very rude.

Ronald Heider 
Rating:
1.0

The key wasn’t in the box, was delayed many hours in my move, very dirty uhaul with a cum rag and beer bottles given. Was charged twice for the same reservation. Would never recommend.

Alexandra Aguirre 
Rating:
3.0

First U-Haul, seat didn’t move forward. Second had dashboard indicating low tire, was dirty and gas gage went down to empty as I drove off the lot.

Carola Esquinonunez 
Rating:
2.0

Customer did not leave a comment.

alexa delgado 
Rating:
2.0

No gas cap on the fuel tank. It was dirty and dash message of low tire pressure and check engine light service needed. It drove okay though. But they dont maintain them at that location. After I stopped to put in gas I called to tell them the cap was missing and I was told to bring it back with empty fuel tank since it was empty when I took it and there was no gas cap.

Carolyn Tipton 
Rating:
1.0

The cargo van interior was filthy and very dirty. you can very much notice that they do not clean and take care of the vehicles. Also the vehicle kept informing us that it needs an oil change and someone had set the tire pressure psi to 75!!!!! the tires only needs 45 psi this is very dangerous and deadly!!!! We were very luck to of checked and we released some of the air out.

Lyra Motwani 
Rating:
2.0

Exterior was quite dirty. The pick up was quick and the clerk was helpful.

Robert Bonar 
Rating:
4.0

Customer did not leave a comment.

JAMES MCDEVITT 
Rating:
1.0

Attempted to drop-off. The store clerk instructed that I unhitch the trailer and roll it to a parking spot. I told him that that is physically impossible and unsafe and that UHaul instructed me to have the location perform the unhitching. He refused to do it, refused to come outside to see the trailer/vehicle and then refused to help me because he insisted that he is busy. I called UHaul to ask what to do and was instructed to leave the store because the UHaul representative felt that it appeared to be unsafe. He told me to take plenty of photos and videos, unhitch the trailer to the best of my ability inside their lot and vacate immediately. I followed his instructions exactly and left. I have never in my life experienced such an unsafe and unprofessional situation with a commercial business as I did yesterday with this dropoff.

OMED HABIB 
Rating:
5.0

Well done!! Very helpful and great costumer service!

Jose Carretereveles 
Rating:
4.0

Customer did not leave a comment.

GREGORY FINLEY 
Rating:
5.0

Customer did not leave a comment.

JESUS SOTO 
Rating:
1.0

Customer did not leave a comment.

GREGORY JAY CLARK 
Rating:
1.0

Several things went wrong with our experience at this location. - The U-Haul didn't come with a lock, therefore we couldn't comfortably leave anything overnight in the back of the truck. We were told that there were no locks for our size of truck. They told us to go to another U-Haul location and purchase a lock ourselves. - The staff barely spoke English, so it was difficult to portray/explain the lock problem with confidence that we would be provided with a solution. - The location was in the middle of a gang infested area, which felt incredibly dangerous and dirty to be at.

COREY STPIERRE 
Rating:
2.0

I was overcharged and still trying to resolve the issue. When calling the location to resolve this, they are stating that I have the wrong number despite that they answer as the establishment.

FRANKLIN MOSES 
Rating:
1.0

This was not the original reservation place. When we arrived and did paperwork nobody walked us out to the truck to check miles or equipment on the truck. We were just given the keys. When we opened it the dolly and blankets were in the floor of the truck. We didn’t even use them and we were charged for using them. When I called to ask why we were charged he said he couldn’t help me because the girl that helped us was not there. It was a big mess. I would not recommend at all.

ALEJANDRO YEMHA 
Rating:
5.0

Nada todo está perfecto excelente servicio de los trabajadores de la licor muy amables

CESAR DELAVEGAECHEVERRIA 
Rating:
5.0

Customer did not leave a comment.

Amelia Rowley 
Rating:
1.0

Do a quality check at the location, the van was in terrible condition. There’s no u-haul sign anywhere to even know the place is a rental location.

WILLIAMYOUNGHUN SUH 
Rating:
3.0

Customer did not leave a comment.

Jason Pechar 
Rating:
1.0

Never did a walk around for the vehicle, I thought this was standard. There was also no gas in the vehicle, we almost ran out of gas on the way to the gas station. Called the pickup location and they just said they would call us AAA if we ran out of gas. We put gas in the vehicle but they charged us $14 for gas. We returned the vehicle with more gas than we received.

DAISY GOMEZMEZA 
Rating:
5.0

Customer did not leave a comment.

ALLENE RUMMAGE 
Rating:
3.0

Customer did not leave a comment.

JUSTIN PAUGA 
Rating:
1.0

Maintain the trucks and keep them locked from homeless people. Check engine light was on and it was filthy with someone’s nasty boxer shorts scrunched in the driver’s side headrest between the wall and headrest. Disgusting. Full of spiders also.

OMAR MORALES 
Rating:
1.0

Dirty old truck in poor condition. Smoke coming out of muffler. Parking lot is littered with garbage and flies. Passenger seat covered in dog hair. Gas tank was 1/4 full and refilled it to level and still charged. Never renting Uhaul again. Penske is much better

ALEXANDER BERENDT 
Rating:
1.0

The equipment was not clean, but not worthy of reporting at time of checkout, I was over charged By $68 for unknown charges, since they never sent me a receipt as promised, a call to the business got a guy who was unwilling to help and hung up on me. Told me to call U-Haul (wait time 63 minutes) VERY POOR CUSTOMER SERVICE

THOMAS MCILRAVY 
Rating:
2.0

Don’t make the customer wait until he sells chips and soda and put a dropp off box for after hours instead of charging extra day

REMY RAHI 
No reviews have been submitted for this location.

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