Customer Reviews for LA Self Storage Inc
(U-Haul Neighborhood Dealer)

15 reviews

430 Lake Ave   Rochester, NY 14608
(Behind Speedway, LA Mini Market)

(585) 672-6487

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 672-6487

430 Lake Ave
Rochester, NY 14608
(Behind Speedway, LA Mini Market)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Ensure that the truck has been cleared of snow and that the cargo gate is accesible. I had to physically struggle to open the cargo gate due to the icy condition. The windshield was also covered in ice which made it difficult to clear. The utility dolly I requested was not provided.

Emil Torres 
Rating:
5.0

Customer did not leave a comment.

Jeannette Velazquez 
Rating:
2.0

Customer did not leave a comment.

Alex Wheeler II 
Rating:
3.0

The bathroom and I side of the shop needs to be cleaned. There was a funky smell in there. Otherwise, location was good.

LARRY QUINSLAND 
Rating:
5.0

Bringing the truck back the worker was extremely helpful with the close out process

Shianne Velez 
Rating:
4.0

Customer did not leave a comment.

Cassiah Hildbrand 
Rating:
3.0

Customer did not leave a comment.

julio martinez 
Rating:
3.0

Customer did not leave a comment.

Ivelisse Diaz 
Rating:
3.0

Customer did not leave a comment.

Eric Pierce 
Rating:
5.0

The representative at the location was terrific!

Michael Watts 
Rating:
4.0

Customer did not leave a comment.

Lashana Sutton 
Rating:
3.0

The self checkout process was overly complicated. I was told I needed 4 different phone numbers available to verify (myself, my driver, and 2 alternatives). I had a digital only copy of my lease I could not upload and my passport was packed (not everyone has a passport either). I was lucky to know 2 others who were awake to verify me. Also it was so cold that it took us 30+ min to open the lock.

John VanHall 
Rating:
2.0

The website for self service is glitchy and customer service should be more available during off hours when they are most needed

Alex miner 
Rating:
3.0

No comment

BUDHI RAI 
Rating:
3.0

Location felt unsafe. Nearby gas station had suspicious characters loitering nearby. Not very well lit, and there was trash piled up in front of some of the storage units.

JAMES KEELER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top