Ensure that the truck has been cleared of snow and that the cargo gate is accesible. I had to physically struggle to open the cargo gate due to the icy condition. The windshield was also covered in ice which made it difficult to clear. The utility dolly I requested was not provided.Emil T.
Customer Reviews for LA Self Storage Inc
(U-Haul Neighborhood Dealer)
Rochester, NY 14608
(Behind Speedway, LA Mini Market)
Services at this Location:
- Mon–Sat9 am–1 pm
Special Operating Hours
- 12/6/2023: Closed
- 12/7/2023: Closed
- 12/8/2023: Closed
- 12/9/2023: Closed
- 12/10/2023: Closed
- 12/11/2023: Closed
- 12/12/2023: Closed
- 12/13/2023: Closed
- 12/14/2023: Closed
- 12/15/2023: Closed
- 12/16/2023: Closed
- 12/17/2023: Closed
- 12/18/2023: Closed
- 12/19/2023: Closed
- 12/20/2023: Closed
- 12/21/2023: Closed
- 12/22/2023: Closed
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/27/2023: Closed
- 12/28/2023: Closed
- 12/29/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeannette V.
Customer did not leave a comment.Alex W.
The bathroom and I side of the shop needs to be cleaned. There was a funky smell in there. Otherwise, location was good.LARRY Q.
Bringing the truck back the worker was extremely helpful with the close out processShianne V.
Customer did not leave a comment.Cassiah H.
Customer did not leave a comment.julio M.
Customer did not leave a comment.Ivelisse D.
Customer did not leave a comment.Eric P.
The representative at the location was terrific!Michael W.
Customer did not leave a comment.Lashana S.
The self checkout process was overly complicated. I was told I needed 4 different phone numbers available to verify (myself, my driver, and 2 alternatives). I had a digital only copy of my lease I could not upload and my passport was packed (not everyone has a passport either). I was lucky to know 2 others who were awake to verify me. Also it was so cold that it took us 30+ min to open the lock.John V.
The website for self service is glitchy and customer service should be more available during off hours when they are most neededAlex M.
No commentBUDHI R.
Location felt unsafe. Nearby gas station had suspicious characters loitering nearby. Not very well lit, and there was trash piled up in front of some of the storage units.JAMES K.