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James M
Customer Reviews for La Grande Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've used uhaul quite a bit the past several years. This has been hands down the worst time ever. The digital transformation uhaul is attempting needs a lot of work. I work on digital transformation professionally, so I'm a tough sell. Feel free to reach out if you'd like more feedback. Chelsey Gover-Price chelseygoverprice@gmail.com 503.828.5065
Daniel YThe woman on the phone was rude when I called to ask about extra charges for miles… U-HAUL is a rip off
Emily FYour app did not work. I had to make several calls on Saturday on order to get the truck
Gary AThe drop off location was changed during my drive. Not a big deal, just a minor inconvenience. I was able to make it work. The drop off instructions were very good. Thank you.
LONNIE FI just recommend making sure that there is a little more gas in the vehicles I only had a quarter tank to start which can be enough but for me as a person who prefers to wait until I'm bringing the truck back to put gas in so i know how much i used it can be a little difficult
David BConsole was broke and truck not ready and covered in snow. Said I showed up to the wrong place and only 5/16 gas.
Dexter HAll went well, only had the truck for 3 hours. Only problem I have is I never got a receipt via email as promised.
Dusty RNo improvement needed. The service was great !
danny mI just called to complain about my experience, and I waited on hold at your customer service number (800) 468 4285 for one whole hour, only to be disconnected before getting through to anyone! That is terrible. Who hung up on my call? I had a terrible experience and want to tell you all about it, so call me back. I am not waiting another hour for nothing!
Gracia RStop gouging!!! $.99 a mile is shameful!
Brian Ju haul promised a discount for not having the kind of equipment I had reserved. I had to drive in a snowstorm to La Grande to get the truck, then drive back to Enterprise to loafd and pick up the auto transport, then back to La Grande to load my car. Personnel we new and not trained on paper work or car tiedown.
JOHN Feasy check out. Very friendly staff.
Diane Gvery friendly and accommodating
GERALD MThe people did not know what they were doing, multiple people were taking photographs of my ID card with their personal cell phones, I had to hook up the trailer for them, and they did not have the wiring adapter to allow me to leave with a working trailer.
Paul EI had a hard time with picture uploading. The rest was good.
HOLLY SGreat peaple to for u haul dealer can't go wrong with them .
MICKEY JIt can't happen because of the way the business is but having the trucks closer to the office would be nice
Jeremiah LHad to pay for an extra day because they were closed Sat and Sun. Did not need it for three days.
LARRY AWas asked to take it to la grande and then I got charged for extra miles!!! Bullshit
Amy CThe furniture pads smelled of cat urine. There were several that we were unable to use to protect our furniture
William P