Comentarios del cliente para Kwik Stor Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Kwik Stor Self Storage

Grado total:

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Franklin D.
Grado:

Stan was helpful and understanding.

audrey B.
Grado:

It was very last minute and they were so helpful and freindly

Andrew S.
Grado:

Don’t change anything, you clearly put the customer 1st thank you for your assistance.

Robin A.
Grado:

This was not my requested pick up site. This was 20 miles away from my requested site. The gentlemen at this site were very helpful in getting me compensated for the inconvenience that I haul created. Too bad they could not compensate for the time delay for the hired helpers.

Cj F.
Grado:

Tom (district manager) is aces and the best employee you at (all) uhaul have.All other's stated oh that's a issue we can't do nothing about(clerk, customer service).dealing with Tom Nothing is a problem or a issue that he can not solve.making both parties whole.you can't teach this quality of Workman ship.

Jihad A.
Grado:

Hire people stop trying to save money.

Jason C.
Grado:

Excellent customer service. Friendly, helpful. Perfect

barry S.
Grado:

I did not like not having a representative present in person to help with the rental process. Personally I am not computer savvy to take this type of task upon myself.

victor B.
Grado:

El cliente no dejó un comentario.

Michael C.
Grado:

They rented me a damaged Uhaul that was not properly documented that made me incur $419.86 of damage I did not do. We did no inspection. I was not encouraged to do an inspection. The black X sticker system was not explained to me. I was allowed to rent a damaged uhaul

Christian S.
Grado:

Try to get more of the General motors 9' Van's. The 9' Ford van did the job but was not the most comfortable cargo van I've driven.

John W.
Grado:

El cliente no dejó un comentario.

Scott M.
Grado:

On-line checkout system worked horribly (or, to put it better - did not work). Ended up waiting until location opened and checking-out with a real person.

Steven M.
Grado:

Terrific experience from start to finish. Very easy and convenient cell phone return vehicle process. Much appreicated

Betty F.
Grado:

El cliente no dejó un comentario.

John M.
Grado:

The staff was friendly, no issue there. The issue I have is with the state of the truck I received. It was most certainly not cleaned or inspected. I immediately found trash and previous users belonging in the front seat. When I arrived back to my home and opened the back, I found it to be very dirty and there were lots of tie-down rob still on the side rails. It took me 15 mins to clean it out and remove all the rope. There is a sign in the truck that says users will be charged $25 if the truck isn't clean - I would be satisfied if I was credit $25 since I had to do that work.

Matthew S.
Grado:

El cliente no dejó un comentario.

Sara M.
Grado:

The guys there are great I ran into bad traffic and they understood I would be running late but as long as I called in it was ok

Larry O.
Grado:

El cliente no dejó un comentario.

Holly O.
Grado:

El cliente no dejó un comentario.

Ashley B.
Grado:

I think you need more servers. It’s not fair to the workers who are trying to get customers rentals. When I stopped in twice, once to reserve the truck, and second to puck it up, they got kicked off the site from overloaded servers.

eileen C.
Grado:

N/a

Joseph N.
Grado:

Very satisfied with cargo van I rented and especially satisfied with the experience during rental process. The rental agent was easy going and knowledgeable, answering all my questions about rental agreement, leaving no ambiguity about cost or fees. Unfortunately, I did not get his name. I will definitely rent from Kwik Stor Self Storage again.

Kathleen L.
Grado:

El cliente no dejó un comentario.

Keith G.
Grado:

El cliente no dejó un comentario.

Mary Louise E.
Grado:

We thought the inside of the truck could have been cleaner but we were quite satisfied with our experience overall.

Raychel D.
Grado:

El cliente no dejó un comentario.

AJ Q.
Grado:

El cliente no dejó un comentario.

randy D.
Grado:

El cliente no dejó un comentario.

Anthony B.
Grado:

El cliente no dejó un comentario.

Michele M.
Grado:

El cliente no dejó un comentario.

Rachel B.
Grado:

I rented a van, was quoted $19 and $.29 a mile. Upon return I was charged $79 for the rental instead. I tried to contact Uhaul via chat and was given false information and the agent was horribly rude. I then called Uhaul to discuss further and was put on hold for over 20 minutes, only to then be sent to another business. I called back and the agent took my information and I have yet to receive any explanation. I did get an email from Uhaul with the final pricing for my rental, which I already had. Very dissatisfied. I feel as though they were deceptive and unfair and the customer service has been atrocious.

Scott M.
Grado:

Perfect

Peachrs G.
Grado:

I was a little nervous about doing this all through my phone when I went to pick up and drop off my vehicle. But it was so easy to follow and understand. I will be renting my U-Haul van from this location from now on. Thank you.

George G.
Grado:

El cliente no dejó un comentario.

dwight S.
Grado:

El cliente no dejó un comentario.

Gary O.
Grado:

El cliente no dejó un comentario.

roxana P.
Grado:

Hire some humans! Online reservation was difficult and badly designed. Mileage was too expensive. Wbat's with this 'sharing'? Are trucks no longer 24 hours?

Stanley R.
Grado:

Honor billing estimates

Nicole G.
Grado:

El cliente no dejó un comentario.

Diane B.
Grado:

El cliente no dejó un comentario.

Margaret F.
Grado:

Friendly Good service

Sandra M.
Grado:

First, I called to speak with someone about the rental and never received a return call. I called the 800 number and they never answered the phone. Now, the invoice is different than the quote I received so I emailed then as instructed and never received a response.

Laurie P.
Grado:

I had ordered a hand truck to be included in my rental and it was not provided.

Wanda W.
Grado:

El cliente no dejó un comentario.

Leonela M.
Grado:

I would have to say that the self service online could be a lot faster.

allen C.
Grado:

El cliente no dejó un comentario.

Mark M.
Grado:

El cliente no dejó un comentario.

Debra S.
Grado:

El cliente no dejó un comentario.

Debra N.
Grado:

They are very organized and friendly people. so nothing.

Chris L.
Grado:

El cliente no dejó un comentario.

Thomas D.
Grado:

Tammy the young lady who assisted us was friendly and very good at what she does. It was a seamless rental transaction. I would recommend these folks to all of my friends.

Olivia P.
Grado:

El cliente no dejó un comentario.

Katherine R.
Grado:

El cliente no dejó un comentario.

KAREN B.
Grado:

Uhaul website for reservations is horrible. I ended up not having a reservation even though I had a contract number.

Chelsea K.
Grado:

El cliente no dejó un comentario.

Mark G.
Grado:

El cliente no dejó un comentario.

lucy P.
Grado:

Great experience. The owner Stan was very helpful and pleasant. Van ran well. Highly recommend.

Lauren J.
Grado:

Most of the truck was in very good condition, but the driver's side door to the truck did not close all the way so it was very noisy to drive (you could hear air whistling in). You also really had to slam it to get the door to close.

Carol J.
Grado:

El cliente no dejó un comentario.

Caroline K.
Grado:

El cliente no dejó un comentario.

Carol J.
Grado:

El cliente no dejó un comentario.

JOHN V.
Grado:

El cliente no dejó un comentario.

gudrun B.
Grado:

El cliente no dejó un comentario.

John D.
Grado:

I made an online reservation for a 10 foot truck and when I arrived for pick up there was only a 15 foot truck available. It increased my cost as I had to drive a larger, less fuel efficient truck than I needed. I was not notified of this change prior to arriving at Kwik Stor Self Storage.

DARYLE P.
Grado:

El cliente no dejó un comentario.

Stephanie C.
Grado:

Excellent experience at Kwik Stor Self Storage. The lady that helped us was great! Made the whole process run smoothly! We will definitely be going there when we need to rent again!

Bradley W.
Grado:

El cliente no dejó un comentario.

Barbara E.
Grado:

El cliente no dejó un comentario.

Ritchie S.
Grado:

I had a very positive experience - no issues. The lady at the counter was very polite, informed, and had the blankets/cart ready for me. No issues with the truck. I would definitely recommend this location!

Emily O.
Grado:

Had a wonderful experience and will use this location again!

STEVE T.
Grado:

Very clean and well run site.

Renee C.
Grado:

A great and friendly experience

Karen S.
Grado:

Allow customers to drop off the U-Haul at another location. I would have saved 47 miles and 2 hrs (round trip) of driving, had I been allowed to return it to a different/closer location. The fuel gauge was marked wrong on the paperwork when I picked the vehicle up and then again on the invoice I received. I filled the vehicle up (a couple buildings up the street) with the same amount I received and was still charged. I should have been charged $19.95 for the day and $60.77 for the 103 miles (at .59 mi) travelled for a total of $80.72...no $100 and change. $20 extra???

RANDY C.
Grado:

The clerk was extremely friendly and helpful.

Steve B.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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