Loved thank you.MARTHA E.
Customer Reviews for Kwik Stop Dairy
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This uhaul is in a great location centralized perfectly for anyone in the San Bernardino area near the the college (Csusb) or the purchase of a new home in the area, or simply just moving stuff. The rep is very kind and values your business..very helpful...had a great experience, very straight to the point service.. Thanks for having great customer service! I will patronize this business again for my future u-haul needs Thanks Mr. C. RemleyCHARLES R.
El cliente no dejó un comentario.Jose L.
Lot looked abandoned No actual office or staff Was told to give key to cashier at drive through mini mart Didn't get any receiptPENNY M.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.sharon S.
Uhaul has to be the worst company I have ever dealt with. I will NEVER again use you company. I spoke to a nice girl originally who setup a car hauler for one way use out of state. I setup account online and paid for it though it was a piece of crap site that did not work properly. I was driving 300 miles to this site to get hauler, purchase a vehicle then drive back the same day. I am almost to CA and I call the pickup location and no answer. Call again when I am 5 minutes away only to be told they don't have one and I needed to drive 20 miles in the wrong direction to pick it up. WTF!!! I had him look for another one and found one 15 minutes away AT LEAST IN THE DIRECTION I NEEDED TO GO. Called them, said no they don't have one for one way use. That tells me he has one but doesn't want it to go away so he can keep using it over and over again. BS. After this, it was obvious these people are unethical crooked people lying about everything and the original place I was to pickup at just rented it out to someone else before I arrived as scheduled. Finally drove the extra 40 miles and picked one up at the dumpiest place I have ever seen. Got my vehicle, brought home....another 300 mile drive after all this BS...After being told from pickup location to take it to ANY Uhaull location by me to drop off, I receive a text to take it to a specific place only to find the drop off place with nobody there. I take it to another place very close by only to be told they can't take it. Then I took it to another place about 10 miles away and finally got rid of it. Uhaul has to be the most disorganized company in this world, NEVER AGAIN UHAUL. NEVER.William A.
El cliente no dejó un comentario.Joseph J.
Customer support at location was great. Thanks to the team that helped.Erl M.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Miguel L.
We were supposed to pick it up in corona had reservation for 1 month ahead were called the day before and told we had to drive 30 miles to San Bernardino to pick up the truck when we arrived there was no sign or office visible, we then found it was in the back of a dairy store in a storeroom. The computer wasn't working and initially we and the clerk received very little assistance from corporate, I called them myself and after sitting on hold for 30 min finally someone was able to assist the person getting on the computer. We got all the way to payment and it froze,he called for help again and was told by the customer service rep that she didn't know what to do,finally she said do you want me to ask someone else if they can help, he said yes please she then hung up about 10 min later a young man called and asked if he could help. He assisted the man getting on the computer and taking payment,he appeared to be an I T tech was very nice and helpful. The man at the store was very nice but not very knowledgeable. In total we were there about 21/2 hrs and when I asked the customer service person I spoke to if you were going to give us a discount for all of the inconvenience he said sorry can't do anything. This whole thing was just added to the fact that we had already had problems at the corona store. We had a question that we were told had to be answered by the manager,but unfortunately he would not answer his phone or return calls ,we also went in to the store multiple times and he was never there after 2 weeks I had called the distric managers number to finally get an answer. To say the least your customer service was very bad. Although when we returned the truck in bend oregon it was very different,very professional and timely. I think you need to look at training for your workers in the California stores and definitely you need to show more respect and concern for your customers. I realize that you probably won't do anything but file this in the trash but I felt I,at least needed to try to let you know what a awful experience we hadRobert W.
El cliente no dejó un comentario.Vicente N.
El cliente no dejó un comentario.Hilal B.
El cliente no dejó un comentario.Terry B.
Give discounts...Oscar O.
El cliente no dejó un comentario.Lori R.
El cliente no dejó un comentario.Stanley R.
Should have another clerk to run the uhaul business aside from the mini mart. Also should check equipment before renting outMaxwell C.
El cliente no dejó un comentario.ERNESTO A.
El cliente no dejó un comentario.Bartreese S.
Yes the gentleman that help was very kind and helpful to my needs, no waiting, I was in and out in 15 min ,thank you for teamwork, uhaul rental .David J.
Not a all friendly!Donald C.
El cliente no dejó un comentario.Debra W.
When returning the uhaul the person in the store was very rude and disrespectful. He told me he had nothing to do with uhaul and that I needed to find the drop box. However when I picked up the uhaul I was told by the owner to return the key to his attendant inside the store. Very unprofessional not to mention the store attendant was using foul language. I'd would reconsider this location.Brittany M.
El cliente no dejó un comentario.Louis S.
The person managing the place asks if you want additional things even though everything is already filled out online. Reservation pickup is way passed the time I reserved (took 20 minutes). Poor customer service.Devlin M.
This was quick and easy, we were in and out for pickup and drop off.Jolisa D.
El cliente no dejó un comentario.Michael S.
The owner was very nice and accommodating. Unfortunately, the person whom scheduled it over the phone, made a mistake on the reservations, but the owner made sure I was able to still use the U-haul and rectified the issue. ¡Gracias!brandon H.
El cliente no dejó un comentario.Josue L.
El cliente no dejó un comentario.tony H.
Very good!Bartreese S.
El cliente no dejó un comentario.Harold D.
EXLANT DEALERJoseph H.
so great manager for customer serviceNiloufar S.
Very informative on where to drop off. Worker unloaded tow dolly without delay and was very helpful.DAMON C.
El cliente no dejó un comentario.miguel T.
As always, make certain to check the vehicle, mileage, fuel level, and functionality of the ramp, windows, doors, etc. Otherwise, it was a good experience for me.Ramon B.
Tony was excellent at this location.Jams J.
El cliente no dejó un comentario.Etisyai N.
This location currently does not have an employee to process a transaction for all normal business hours. The employee will be available for your exact scheduled time of pick up but not before if it's in the morning. The transaction was pleasant, courteous and rapid.Billy B.
El cliente no dejó un comentario.Pricilla C.
El cliente no dejó un comentario.Stevens M.
exelant easy and fast serviceJorge M.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Desheila M.
I was charged for 50 miles and only used 31. The cab was dirty and smelled and when I mentioned it, he stated it's ok. I waited almost an hour for my truck.Maria D.
Not what I would expect from a U Haul location. Polar opposite of our Agoura Hills, CA location. The operator was nice enough but the place is lterally a hole in the wall and it took me a long time to get my truck while the clerk alternated selling beer, lottery tix etc.Mark W.
El cliente no dejó un comentario.Grace V.
Great customer services, quick transaction and were really polite and actually informed me more about the miles policy and the storage. This places is going to be my go to place from now on.Oscar V.
The whole process was so quick and easy. I would definitely recommend:)Laura B.
the guy was so great helpful thank you TonyErnie R.
winderfull serviceDarryl P.
excelente ubicaciónNathanael H.
I was not able to receive my U-Haul until and hour and a half after it was reserved for. They had me waiting in the heat until some guy drove back there to give me the keys when I had a self mobile pick originally in placed then he went ahead and help two people before me when I had already been waiting before them. I would not recommend this place to anyone looking for an easy quick pick up. They are so unorganized. It was totally not acceptable.Josephineann V.
El cliente no dejó un comentario.Darlynn G.
El cliente no dejó un comentario.Valerie L.
The person at the desk said He has. I thing to do with uhaul and sent me to park the uhaul and drop off the keys in a slot. I didn't get a receipt or nothing. Person at the drop off location was not helpful at all. The place look run down and in a bad area. They're was a homeless man living in the drop off location. By the trucks.Betty R.
Servicio amableANGELA R.
El cliente no dejó un comentario.Richie H.
El cliente no dejó un comentario.ivan L.
El cliente no dejó un comentario.Ernest R.
great customer service and helpfullRicardo B.
El cliente no dejó un comentario.Salvador V.
El cliente no dejó un comentario.Gary N.
Everyone I spoke with was extremely helpful, THANK YOU TONYIsaac S.
Everyone I spoke with was extremely helpful, and I highly recommend U-Haul for anyone's next move!yolanda L.
Really sketchy, not a professional business. I felt very unsafe and glad to have a friend with me; would have been terrified as a woman alone. The "office" here is a dirty storage room in the back of a convenience store. The rental worked out fine, but I would never use this location again.Miranda M.
Manager needs to get to work on time. I was delayed because manager didn't show up until after 8:30 am for a location that advertised an 8:00 am opening.0Harold K.
thank you Tony you did Excellant servicetakaya R.
great jobrodney G.
great and fast servecericardo S.
El cliente no dejó un comentario.CYNTHIA T.
Horrible experience all-around. I won't be using u-haul again. Extremely slow service. Then uhaul took extra money from my debit card without telling me.David N.
El cliente no dejó un comentario.Diane N.
Charged me for an extra day when I returned the truck the same day I picked it up. I responded to the email and have not been contacted at all. Dissatisfied with how U-Haul has ignored my email.Leticia P.
El cliente no dejó un comentario.Rahshun T.
El cliente no dejó un comentario.Anthony M.
I had made a reservation with another uhaul location off at Hallmark PKWY the day before. When I arrived the lady behind the counter gave me so much negative attitude and said just because you reserved a uhaul doesn't mean you will receive it. Never going there again. Thankfully, Kwik Stop Diary off of 40th had plenty 10' uhauls! Great customer service, empathetic to my horrible experience with Hallway PKWY, and friendly! You saved our already stressful day! Thank you, Kwik Stop Diary! Happy Holidays!Sally P.
If you check my file you'll see I had to call U-Haul Customer Service twice when I dropped my 10 ft truck of at Kwik Stop Dairy. At first the manager, Tony, said I didn't need a receipt. I walked across the street and called your customer service. Your agent instructed me to return to Kwik Stop where I handed my phone to Tony as your agent instructed him to inspect the truck and give me a receipt. Only then did his assistant check the fuel level and mileage and reported to Tony. I asked Tony for a receipt and he said he would only email me. He was very angry that I asked for a receipt. Something was very suspicious about the whole ordeal. You may want to check their record and see if they were renting it out to others and pocketing the cash because they expected me to walk away without a receipt. Tony and his assistant kept looking at each other as if I had caught them at something. You should not allow this guy to represent U-Haul.Tom N.
El cliente no dejó un comentario.Jennifer P.
Great serviceFelix T.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.eric M.
El cliente no dejó un comentario.Alphonso S.
It wasn't a place I'd expect to rent U hauls but it was a fast and easy experience! My friend has rented one before somewhere else and they were really strict but this place is great! They get to the point and and work with you!Lizbeth K.
El cliente no dejó un comentario.Darlene L.
Took too long to get the trailer because you had to wait for same person to wait on store customers and then come back to you.David G.
El cliente no dejó un comentario.Loren W.
El cliente no dejó un comentario.Baltazar L.
Truck was very dirty couldn't see through the glass ... customer service was horribleJessica M.
God job.James P.
This location was not my original drop off location, I was unable to make before they closed because of the late start on Saturday. The U-haul pick up location directed me to the wrong address for the drop off location because they had moved. I wasted over an hour and gas driving to the wrong location. Please listen to my audio tapes with the U-Haul customer service reps on 4/28.... nothing but wasted time.Jim K.
Everything was good.keep it the same.Thomas R.
The computers were down I had to wait two and a half hours in order to get a truck I don't think it was the locations problem I think it was the U-Haul systemToi G.
Every Thing Worked out PerfectDeanna Y.
El cliente no dejó un comentario.Jesus R.