Customer Reviews for Quick Stop
(U-Haul Neighborhood Dealer)

209 reviews

11120 Elam Rd   Balch Springs, TX 75180

(972) 286-2038

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 10:30 am–5 pm

Services at this Location:

Contact Us

(972) 286-2038

11120 Elam Rd
Balch Springs, TX 75180

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 10:30 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure the interior is clean

Emiliano Perez 
Rating:
1.0

Not to lie. Be specific about Mileage. Know your contract and what you’re explaining to your customers.

paire dimpsey 
Rating:
3.0

They are never on tome to open the store, expect about 30 minute to an hour wait.

Angela Foutz 
Rating:
3.0

none

laura hill 
Rating:
1.0

This location is trashy! Not very helpful at all. Did not go over the agreement with us. All he did was take my license, card number, then said here's the key. He had another guy point out the truck number. Did not walk me to the truck, which was parked in a very muddy area, and was parallel parked extremely close to the other trucks. It was extremely difficult to get it out of the area. Got mud all over my walking boot and inside of the cab just from getting up in the truck. Do not recommend this place at all! Last place we reserved a truck with was way better and will be the one we use in the future even though it's further.

Angela Aaron 
Rating:
5.0

Customer did not leave a comment.

Lisa Lee 
Rating:
5.0

So happy , kind expensive but it worth it

Miguel Agiurre 
Rating:
5.0

Customer did not leave a comment.

Christina Bautista 
Rating:
5.0

Nothing everything was great.

michael rideau 
Rating:
5.0

Customer did not leave a comment.

Stacey Brand 
Rating:
5.0

Great customer service from beginning to end

Shamekia Wiggins 
Rating:
2.0

Unorganized on their hours opened one hour late , they charged me for 4gallons of fuel when i delivered the truck with fuel tank full, nobody delivered or received equipment 😡🤬🤬

JUAN RAMOS 
Rating:
5.0

Customer did not leave a comment.

Trocarl Webb 
Rating:
3.0

Customer did not leave a comment.

Stephen Lamothe 
Rating:
4.0

Customer did not leave a comment.

Joycelyn Larbie 
Rating:
5.0

Customer did not leave a comment.

Ronald Sanders 
Rating:
5.0

Customer did not leave a comment.

Jessica Mcnealy 
Rating:
2.0

I was charged a $20 service fee when I turned the truck in only an hour after picking which the pick up time had to be moved down an hour because I had to switch from in store pickup to online although when I booked it in store was an option. The man at the store said the store was open until midnight and he would check it back in I turned the truck back by 1:30 well before the store closed

Rose Nicholes  
Rating:
1.0

This location is horrible when I arrived there where two ladies behind the counter laughing, drinking, and immediately stating they where closed as I entered before discovering I was using the self check in and out via my smartphone. The man whom checked me in was very elderly and took an hour to give me the keys to the U-Haul, he finally found the key and I had to ask him to direct me where the U-Haul was parked just a horrible location I won’t ever rent from this pop corner shop again. Horrible service.

LaTonya Edwards 
Rating:
3.0

Customer did not leave a comment.

LARRY PARKER 
Rating:
4.0

Customer did not leave a comment.

Christian Hernandez 
Rating:
5.0

Customer did not leave a comment.

Jorge Reyna 
Rating:
1.0

Customer did not leave a comment.

Fidel Garcia Rubio 
Rating:
1.0

Customer did not leave a comment.

KEMESHA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

carlos uban 
Rating:
1.0

Charged for fuel was not on half a tank when I received it have pictures

Adrian Johnson 
Rating:
3.0

Customer did not leave a comment.

Tonya Mack 
Rating:
2.0

Got charged 20 dollar after hours fee, and it wasn't after hours. Representative needs replacement.

jonathan steelman 
Rating:
4.0

Customer did not leave a comment.

PATRICIA STRONG 
Rating:
5.0

Make it as simple as it was for me to drop off, handed the keys over and left

Annette Chance 
Rating:
1.0

The truck was completely dirty in the cab. Later of dust on the dash. Windshield was hard to see through. Truck vibrated badly when braking and made crazy noises when accelerating. Xmas ornaments on the floor rolling around. Pine needles all over inside the box. Location did not have equipment I ordered.

AARON MATTOS 
Rating:
5.0

It was easy to order the truck I needed and. Where I picked it up from had me in and out in a few minutes . Very good doing business with you see you next time I need a truck. Thanks

Richard Parker 
Rating:
5.0

Customer did not leave a comment.

Kelsie Taff 
Rating:
3.0

Customer did not leave a comment.

Sherry Johnson 
Rating:
4.0

Customer did not leave a comment.

paul yeagley 
Rating:
4.0

Customer did not leave a comment.

GC achu 
Rating:
2.0

I had the rental pick up scheduled for 9 am and the owner of location did not arrive until 9:30. I let them know I was there to lock up my rental. I waited for another 15 minutes and finally went inside as I they were going to get the keys. The lady had not even started to process the pick up. Not a good experience with customer service.

Jessica Reyes 
Rating:
5.0

Customer did not leave a comment.

James Parker 
Rating:
1.0

the location did not show that i returned the car hauler and I am scared that i may be charged again. The U-Haul customer service rep called the location and the manager did say that i returned the car hauler and would go online to show it was returned but I still do not have a confirmation text or email. I would never recommend anyone to this location which is a small convenience store. It was not pleasant dealing with the lady manager and old man handling the equipment. Never going there again!!! Very poor customer service.

Carolina Cuellar 
Rating:
4.0

Steering was sluggish and sometimes hard to control. Windshield was not clean. Cab was not clean. Contract had inaccurate mileage and gas. Leslie, person to check out and check in the vehicle, was very nice and helpful.

Joel Saroni 
Rating:
3.0

The truck was not clean, the driver side door is like someone tried to force it open and the sensor keeps flashing saying driver door open, the door on the back took 2 people to open or close.

Shelley Ruiz 
Rating:
1.0

I wasn't completely informed. When I was at the location, I was told something completely different than I was told when I called the 1 800 number. Bad experience.

Mirna Saldierna 
Rating:
3.0

It is a little hard to get to due to having to do a turnaround to enter parking lot

Jason Burrow 
Rating:
5.0

Customer did not leave a comment.

Shaniqua Thomas-Hopkins 
Rating:
2.0

This was the worst experience ever, first time ever renting a truck from you. My rental went from a 19.95 truck to actually getting charged 157.00, the truck had 3/8 of a tank and returned it with that much or even a bit more and they are charging me to refuel a full tank. Definitely disputing the charges and never ever renting a uhaul in my life again 🤬

Jorge Murillo 
Rating:
5.0

Customer did not leave a comment.

Carla Blackwell 
Rating:
5.0

Customer did not leave a comment.

Henry Baez 
Rating:
4.0

Customer did not leave a comment.

Gaspard Dlake 
Rating:
3.0

There's a lot of homeless people in this area. I have no issue with the homeless, but one of them watched me check the truck back in. I was a little worried he was going to try something since I was by myself.

SHARHONDA CALHOUN 
Rating:
4.0

Customer did not leave a comment.

Jimmy Brashear 
Rating:
3.0

Plz have them clean before renting out and don't have homeless smoking in them when we arrive !!!

Eba Lopez 
Rating:
3.0

The truck was very unsafe. We had no seat belt. The briakes were bad. And it needed a major tune up? It didn't want to start and it was missing

Phtronda Benns 
Rating:
3.0

Customer did not leave a comment.

Kevin Goodwin 
Rating:
4.0

Great service

Marcella Braggs 
Rating:
5.0

Very helpful and nice people.

Martin Deleon 
Rating:
1.0

Worse customer experience ever. First the reservation was changed to this location without my consent due to shortage. Was schedule for 9 am when location opened, was there at 920 am. UHaul rep was not there, "was running late". When she arrived at 9:30 am she REFUSED to start working until 10 am. Had to cool heels in parking lot while she wasted everyone's time (not just me) while manager of the mini-mart begged her to help people. Never said a word to me once she finally began checking me in. Uhaul should fire her on the spot TODAY!!!!

Eric Corrigan 
Rating:
5.0

They are very nice and understanding people. I screwed up on the time of returned and kept communicating with them and they was very understandable.

Erica Agent 
Rating:
3.0

I have been renting for years and now having to do everything online is a pain. Uploading pictures and all that is just time consuming. I just want to hand my keys over and go.

Teadran White 
Rating:
4.0

Customer did not leave a comment.

Demetria Dickerson 
Rating:
4.0

Customer did not leave a comment.

LaShondra Briscoe 
Rating:
4.0

Customer did not leave a comment.

MYRA HUNTER 
Rating:
1.0

Location is a convenience store. Upon arrival I was asked to complete the 24/7 pick up through the website as they said they were to busy. After 2 attempts on the website and 2 phone calls to representatives I was finally able to obtain the truck 1 hour later. I walked back in to obtain the keys and I was the only customer. Terrible service

Ryan Shinabery 
Rating:
4.0

Customer did not leave a comment.

shametra Barrance 
Rating:
5.0

Customer did not leave a comment.

Cameche Anderson 
Rating:
4.0

Gracias

Juan Guerra 
Rating:
5.0

Not much room for improvement. Excellent service

Christopher Singh 
Rating:
5.0

Definitely a five star !!!!

GENE LEFEVERS 
Rating:
1.0

Truck was dirty, I had to clean it out before loading my items. I also was over charged for my rental and I turned it in a day early.

warzandrielle avery 
Rating:
4.0

Customer did not leave a comment.

Jessica Jones 
Rating:
5.0

Customer did not leave a comment.

Russell Plumlee 
Rating:
5.0

Customer did not leave a comment.

Cherie Watson 
Rating:
5.0

Customer did not leave a comment.

Priciliana Herrera 
Rating:
4.0

The worker assisting us in hooking up the trailer was excellent. He was polite, knowledgeable, and worked to ensure our satisfaction. He is an excellent representative for the company.

Stan Head 
Rating:
3.0

Customer did not leave a comment.

James Reeves 
Rating:
4.0

Customer did not leave a comment.

Tammy Browning 
Rating:
5.0

They were knowledgeable and friendly. And also saved me a few dollars!

KIMBERLIE MCNUTT 
Rating:
4.0

Customer did not leave a comment.

Wilber Antonio Lopez Flores 
Rating:
1.0

This place overcharged me , ran my card 3 times and charged for gas even though I returned it with more than was in there and the manager agreed and had me call customer service, they said it would be back on my card in 24 hours but instead I'm charged 3 times.

Renee Weisner 
Rating:
5.0

Customer did not leave a comment.

Michael Wright 
Rating:
3.0

Customer did not leave a comment.

Cedric Baker 
Rating:
5.0

Customer did not leave a comment.

ralph muckleroy 
Rating:
5.0

Customer did not leave a comment.

Carrie Martin 
Rating:
5.0

Customer did not leave a comment.

dionel padilla 
Rating:
3.0

Vehicle was noisy and had spills around the cab.

Reginald Johnson 
Rating:
2.0

Awful the girl didn’t even put the correct mileage we were going to use so we ended paying an outrageous fee because we went over the supposed miles she put on there!

Rocio Soliz 
Rating:
1.0

Truck was left dirty on the inside with broken glass with very low gas

Jose Aldana Ortiz 
Rating:
5.0

I parked my car there overnight. They asked which car was mine so they could keep an eye on it. When i returned, they said my car was ok. I appreciated that

renee olvera 
Rating:
5.0

Nothing it was great the people was very nice, I would recommend friends to go there due to the service and people are friendly

Carolyn Lynch 
Rating:
2.0

The parking lot was littered with broken furniture and debris making it a questionable place to rent a small trailer but the gentleman who helped me was amazing! His customer service was excellent and he was very knowledgeable about the trailer hook up. The paperwork was in order without error. Based on customer service it’s a 100% but that parking lot is in serious need of cleaning up.

Charles Newman 
Rating:
4.0

Customer did not leave a comment.

Regina Tyson 
Rating:
5.0

Customer did not leave a comment.

Barry Partos 
Rating:
2.0

returned trailer before location opened(7:45 am) and was told that would be ok to just return and take pics and call them after they open and that is what i did but when i tried to call them after 9:00am the phone number listed did not work and later in the day this location charged me 1 more days rental and on the paper work shows i returned the trailer at 4:00 pm on 11-30-22 i have rented trailers from uhaul a number of times over the years but will never rent from this location again thanks

michael withrow 
Rating:
5.0

Customer did not leave a comment.

marvin keeling 
Rating:
5.0

Customer did not leave a comment.

Ethan Edwards 
Rating:
5.0

Customer did not leave a comment.

Javier Garcia 
Rating:
5.0

The lady helped me out very well. She was nice and they didn't overcharge like some people are saying. They actually gave me money back after I returned the vehicle. I would use them again definitely!!!

David Sterling 
Rating:
3.0

Need to clean them trucks out more off then and need to make sure the truck have some kind of gas

NATALIE IBANEZ 
Rating:
5.0

Drop off was a breeze. Good people here.

John Garrett 
Rating:
1.0

Manager on duty was very rude and disrespectful…

Jessica Potts 
Rating:
2.0

Clean the inside of the truck. Although i went to the store, they said that their equipment was down and i had to register online - all of which took about an hour

Alecia Stewart 
No reviews have been submitted for this location.

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