Customer Reviews for Kustom Kare LLC
(Distribuidor de U-Haul del vecindario)

301 comentarios

2901 Pulaski Hwy Unit 100   Edgewood, MD 21040

(410) 670-4346

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 4 p. m.
  • Vie.: 9 a. m. - 3 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: 11 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 670-4346

2901 Pulaski Hwy Unit 100
Edgewood, MD 21040

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 4 p. m.
  • Vie.: 9 a. m. - 3 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: 11 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

Very professional, truck was clean, fairly priced

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalene S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC J. 
Clasificación:
5.0

I had problems using the Self Return website. Do I had to return to the drop off location later in the day to have it done by personnel who were out on a call when I first dropped off. This was an inconvenience for me as I had much to do unpacking and didn't need to be running back to the drop off point again.

John S. 
Clasificación:
3.0

Your representative was very polite, and understood my lack of knowledge and made it a very good experience with excellent service!

HORACE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie F. 
Clasificación:
5.0

Customer service was excellent.

MICHAEL H. 
Clasificación:
5.0

Nothing to improve my experience. The young man that worked there was curtious, knowledgeable, and extremely helpful.

Don M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily R. 
Clasificación:
2.0

Retrain and recertify the personnel at the Florida location

Susan E. 
Clasificación:
5.0

The owner was very nice, thoughtful and knowledgeable!!

Mabel Z. 
Clasificación:
5.0

Extremely excellent customer service. I loved this location so helpful

Shahida A. 
Clasificación:
5.0

great place to rent from. excellent customer service. highly recommend

Robert C. 
Clasificación:
3.0

front left clearance light was inop on the trailer

Paul H. 
Clasificación:
5.0

All good, no problems.

Aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Customer Service was excellent! Thank you so much for your help! I will be back when I need a trailer or large box truck. ¡Gracias!

CHRISTOPHER Q. 
Clasificación:
3.0

No internet. Caused delays. Friendly people.

mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlese P. 
Clasificación:
5.0

Easy drop off, staff was courteous

John R. 
Clasificación:
5.0

Very knowledgeable staff , I will return for future rentals , keep up the good work

DARNELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy E. 
Clasificación:
5.0

Great to work with, very helpful, fair pricing

Douglas T. 
Clasificación:
5.0

The staff at this location went above and beyond all expectations. Definitely an awesome experience.

Justus E. 
Clasificación:
5.0

Nothing. The team at Kustom Kare is great to work with and the location is conveniently located with easy access. ¡Gracias!

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
3.0

The online stuff required was very difficult because the location had metal buildings blocking signals. The truck had and oil change indicator light lit up for God know how long. The steering was horrible in the truck... way too much play in steering. The people were friendly and kind at pickup.

Mildred J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

Amamda was very nice and helpful. Trailer was perfect for our moving needs.

Christopher W. 
Clasificación:
5.0

They were amazing! So helpful!

ALEXA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Keep doing what you do! Excellent, friendly customer service. Very easy to work with and rent from. I highly recommend this location and will rent again from Kustom kare when I have the need. Thanks!!!

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexsander E. 
Clasificación:
2.0

The truck was very old and damaged. There was something very wrong with the truck at the end of the trip.

ADAM R. 
Clasificación:
5.0

Fast, excellent service from Kustom Kare! Thank you!

TIMOTHY E. 
Clasificación:
5.0

Your guys are the best!!! Thank you for everything and getting me all set up! Thank you Thank you Thank you Karen, Dave, and Amanda!

CHRISTOPHER C. 
Clasificación:
5.0

Not a thing. They were very friendly and helped in any way they could. It's been a very long time since I have received such outstanding customer service. You have a great representative for U-Haul with Kustom Kare LLC. Great job all the way around!

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

Outstanding

ARIELLE R. 
Clasificación:
3.0

Location was hard to find via GPS.

BARBARA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
2.0

My first booking was a lock box pick up but no key in the box , had chance location luckily the lady on the phone was really helpful. Next Location was good except they charged me for Gas for not returning the vehicle with the right level , not true I have picture to prove it .

ERIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY O. 
Clasificación:
5.0

This, by far, is the best u haul rental facility in Harfotf County. Top notch old school customer service. ☆☆☆☆☆

JEREMIAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA B. 
Clasificación:
5.0

Outstanding customer service!

CARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

First of all, I rarely give a five star rating...I always think there is room for improvement. But, honestly, I could not think of any area of improvement Amanda and the crew at Kustom Kare could do. All aspects of my service experience with them, just acceded my expectations. From my initial reservation, to picking up the rental trailer and returning it, they were friendly, experienced, professional and helpful. I'm in the process of moving out of state and have a couple more movements/shipments to schedule next month, and I'll definitely be doing my business with them again.

ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl C. 
Clasificación:
3.0

Nothing they are very friendly and ensure you have everything for your trip

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry A. 
Clasificación:
5.0

Nothing the team there was great!

George L. 
Clasificación:
4.0

Overly complicated after hours checkout and check in process avoid using this, pick up/return when the business is open.

ROBERT H. 
Clasificación:
4.0

The equipment was clean and in good condition, however the location was not well marked about where to go.

CAMERON W. 
Clasificación:
2.0

Phone system doesn't work. It was impossible to contact them by phone and they don't keep regular office hours. The U-Haul app for after hours return doesn't work. It cost me a lot of wasted time. Truck was okay but not as new as promised.

Frank S. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelly L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon G. 
Clasificación:
5.0

On the uhaul web site a 4x7 trailers is advertised. The 4x7 trailer is not 4' wide. Kustom Kare did an excellent job helping me get the correct trailer.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

lawrence R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENESHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cezary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRVIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
1.0

Having nowhere to park or generally needing to wait an extra half hour just for the other business' truck to finish loading before you can even access the U-Haul is a major downer. I would not have driven to this location if there had not been such a shortage of available vehicles on this day. The woman taking care of U-Haul customers was very professional and kind though, which was very nice. Still... the location, based on the space provided, is just rough given the busy lot.

OWEN S. 
Clasificación:
5.0

Had no problems. Fine with me and the staff was very caring. Thanks again.

Margie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMANTHA P. 
Clasificación:
4.0

The folks at Kustom Kare made it the best experience that I have had renting a trailer , and I have rented a few .

JAMES V. 
Clasificación:
5.0

Nothing. This location is VERY accommodating. At least to me. I was able to text the owner, last minute, when the app was not working correctly, and she helped me out. The next day, her husband finished the process. Great location for wonderful customer service!!!

Mark W. 
Clasificación:
1.0

Don't lie to me about the availability of a trailer. Also don't double rent a trailer so that two different people need it at the same time.

MARTIN S. 
Clasificación:
3.0

The moving blankets and utility dolly we're not provided as requested.

BRUCE W. 
Clasificación:
5.0

Staff was friendly, courteous, and quick to prep equipment, hook it to truck, and get me rolling! All I had to do was back my tow vehicle in and was on my way within 10-15 minutes. Thank you very much and I'll be back the next time I need to rent a truck or trailer.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky D. 
Clasificación:
3.0

Friendly staff.!

Nancy C. 
Clasificación:
5.0

Awesome service. Look forward to using them again.

SAMUEL F. 
Clasificación:
4.0

The after hours return instructions on the app were perfect and easy to follow. We returned the auto transport one day (both after hours) and the truck the next. No issues.

Kathleen R. 
Clasificación:
3.0

Location a bit tired looking but customer service was great

MARY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY B. 
Clasificación:
3.0

no problems

WILLIAM P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KWABENA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
4.0

The dealer was top notch! The rest of U haul is Sorry Sorry Sorry customer service. Your inventory managers customer service are rude. You don't keep your reservation where I want to pick the truck at or where I made the reservation. I have more choices and I'll start using them.

merrill D. 
Clasificación:
5.0

Everything was great.

GORDON S. 
Clasificación:
3.0

This location was friendly but was not able to answer questions regarding differences between insurance cost coverages or questions about the equipment itself.

Pamela G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leo P. 
Clasificación:
3.0

Easy to drive by,better visibility

JEFFREY O. 
No se han enviado comentarios para esta ubicación.

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