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Paul M.
Customer Reviews for Kustom Design Jewelry
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I got a call the night before we were supposed to pick the truck up, to one of the customer service people telling us we would have to drive 30 minutes out of the way to get the truck because the location we picked didn't have the truck available. Next time, I would appreciate being told this more than 12 hours in advance. We had to use more gas on the U-haul, wake up earlier to figure out how to get it figured out, and it was just completely out of the way. Plus, the lady we talked to on the phone was very disrespectful
Braden R.Used Dropped Box and Had no problems returning retal at this location.
CRYSTAL G.Nothing.. she was very helpful and very kind .
LORIE B.Debbie had the truck full of fuel and cleaner than any UHAUL I've EVER rented, and I have rented a few.
JOVITA G.The lady that checked me in was extremely nice, friendly, and welcoming.
TRAVIS G.U-haul computer system was not working properly. Delayed in pick up of equipment.
Robert K.From my perspective, you cant improve a rental like this. Friendly, helpful, courteous and fast service from the female Service person . What more could a person ask for .
troy E.being I am a military veteran and a senior citizen I would have appreciated getting a discount for the rental of the Uhaul trailer but I did not get a discount for either.
Randy T.Send me a valid receipt.
robert B.Good experience overall. The speed of the authorization process during pickup could be improved. Took about 15 minutes after I submitted the requested info.
Dave W.Cant remember her name but she was fast and friendly the truck had a small problem with the gas in the truck but she took care of it and had me on my way in no time
James E.I returned the truck one day early and I am told I will still have to pay for 3 days , that does not make me very happy
Calvin O.Kustom Design was great to work with and did well coordinating my needs with the AFM (location and spare). Noce job
John H.Staff was very helpful. Easy process.
Scott N.Drive equipment and see how it drives before renting out.
Robert W.Truck was great- rental price of truck was acceptable- mileage rate was extensive ($1.09 per mile) and because of the mileage rate I will shop your competitors before renting u-haul again.
ronald G.Great place to rent a uhaul from. If I ever need to rent trailer or car dolly I will rent from this place again.
James S.When I made my reservation online I deliberately selected no insurance I was only towing a truck 73 miles I didn't need it was an old truck. When I showed out to pick up the trailer the system had changed my selection to adding the insurance? that's a scam U-Haul should not do that to people if I wasn't paying attention I would have had to pay for the insurance. because of the suggestive selling of the clerk I went ahead and got it but felt pressured but now I regret it because realizing that U-Haul scammed me by altering my selection after I made the reservation. The reservation when it's made online I should get a copy of all the things I checked but I don't so the U-Haul computer system is programmed to add on the insurance even though you didn't want it. If I wasn't paying attention I would not have caught it.
M Adam S.This is the only location to rent UHAULS in the area. When I originally called to place the order, it took them 3 days to respond. When I placed the order online and did the speedy check in, getting the truck still took 40 minutes.
Shari G.I dropped off during off hours, I was concerned because it was a pawn shop and I was searching for the drop box at 4 am, and it was dark, the drop box was on the opposite side of the building and behind a post.
Troy E.They didn't have the size truck I asked for was charged extra money for the one that was there. I put $20 in fuel right before I took it back and was charged extra for fuel ?
Cynthia B.Did drop off before this location was open.. Little confusing at first on where the drop off box was but we located it. No real 1 on 1 interaction with anyone when returning the truck. Did go by later in the day to make sure everything was alright and person was very helpful and reassuring that everything was great.
Jen Q.Customer service was above and beyond!
ROBERT B.Friendly and thorough.
Mark D.Great ladies to deal with
Vick S.Dropped equipment off during off hours. No interaction with employees.
ROBERT B.Should be easier making a local reservation. Took a bit long. Due to system
lisa L.Great friendly people
Tim B.Love u-haul !!!!
colleen N.