This location was wonderful and worked with us to actually get the equipment that we reserved over 2 weeks in advance. She was kind, helpful, competent, and the silver lining of the giant headache that was this Uhaul rental experience. Story time: The day before our reservation, as we were mid drive from South Carolina to Missouri (where we were picking up this Uhaul and my mother in law to move her closer to us), we received a call stating the equipment that we reserved (17 days ahead of time) was not available from the location we originally selected and we could either drive an additional 20 miles away the (Saturday) morning of our reservation or pick up the day of the call (Friday) from this location before 5 pm CDT (estimated GPS arrival time to the area of 7 pm CDT). We were left in very stressful situation, but eventually had it worked out that someone else could pick up the trailer that (Friday) morning. Corporate set a reservation for 10 am, which I found out was actually what time this location opened when I tried to call to pay ahead of time (which I had explained to corporate that I would need to do as the card on file for the reservation had been compromised and replaced within the 17 days the reservation had been outstanding) so that my extremely helpful in-law would not have to arrive at the location (where he was already doing us a HUGE favor because of Uhaul corporate incompetence) AND pay for a 4 day trailer rental. I told him to hold off until I was able to pay ahead of time over the phone, got in touch with this location within 10 minutes of their opening time, the very kind lady who runs this location was WONDERFUL and very helpful. After paying over phone (while in the middle of Tennessee by this time with spotty reception in the mountains), I called to ask my in-law to proceed to the location. Just as he was arrived there beginning the process to pick up the trailer, I was contacted by Uhaul corporate again threatening to CANCEL my reservation if it wasn't picked up by 11:45 (was 10:45 at this point). The person I spoke to on the phone pushed back the "reservation" to 12:45, then told me if he wasn't there by then and if she wasn't there personally to stop them or I didn't call back to push back the time again it WOULD be canceled and said (in what I took at the time to be a fairly snarky tone) that *THAT IS THE POINT OF A RESERVATION AFTERALL*. At that moment, driving through Tennessee around 4 hours into a 12 hour drive and 3 hours into trying to find a constructive solution for UHAUL corporate's utter failure at a business model (like seriously, if you have the equipment nearby and someone has a reservation for said equipment why on Earth is it on the customer to solve the logistical problem of picking up on another day or location when you're the company making money on it and the reservation has been made over 2 weeks in advance?) I restrained myself from explaining that I did IN FACT understand what a reservation was while I very much doubted they had a freaking clue at this point. In the end, we got the trailer we paid for because we were fortunate enough to have someone who could pick it up for us a day early, fortunate enough to be able to work with someone understanding and helpful at the actual rental location, and it all worked out, but if there is absolutely any way that I can possibly avoid dealing with Uhaul again in the future for anything that has rigid requirements on pickup location/date/equipment I will just to avoid dealing with the headache.Stephanie B.
Customer Reviews for Kustom Design Jewelry
(Distribuidor de U-Haul del vecindario)
Cedar Hill, MO 63016
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 10 a. m. - 6 p. m.
- Mié.: cerrado
- Jue.: 10 a. m. - 6 p. m.
- Vie.: 10 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 5/27/2022 - 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Joseph B.
I got a call the night before we were supposed to pick the truck up, to one of the customer service people telling us we would have to drive 30 minutes out of the way to get the truck because the location we picked didn't have the truck available. Next time, I would appreciate being told this more than 12 hours in advance. We had to use more gas on the U-haul, wake up earlier to figure out how to get it figured out, and it was just completely out of the way. Plus, the lady we talked to on the phone was very disrespectfulBraden R.
El cliente no dejó un comentario.Quentin M.
Used Dropped Box and Had no problems returning retal at this location.CRYSTAL G.
Nothing.. she was very helpful and very kind .LORIE B.
El cliente no dejó un comentario.Cynthia H.
El cliente no dejó un comentario.DIANE K.
El cliente no dejó un comentario.Colene J.
El cliente no dejó un comentario.Stephen R.
El cliente no dejó un comentario.Jim K.
El cliente no dejó un comentario.Calvin V.
El cliente no dejó un comentario.Bradley B.
Debbie had the truck full of fuel and cleaner than any UHAUL I've EVER rented, and I have rented a few.JOVITA G.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.CAMERON C.
El cliente no dejó un comentario.Christy M.
The lady that checked me in was extremely nice, friendly, and welcoming.TRAVIS G.
U-haul computer system was not working properly. Delayed in pick up of equipment.Robert K.
From my perspective, you cant improve a rental like this. Friendly, helpful, courteous and fast service from the female Service person . What more could a person ask for .troy E.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Coleen M.
El cliente no dejó un comentario.mark M.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Kelly P.
El cliente no dejó un comentario.donna F.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Kristi K.
being I am a military veteran and a senior citizen I would have appreciated getting a discount for the rental of the Uhaul trailer but I did not get a discount for either.Randy T.
El cliente no dejó un comentario.Dan B.
Send me a valid receipt.robert B.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.Karl H.
Good experience overall. The speed of the authorization process during pickup could be improved. Took about 15 minutes after I submitted the requested info.Dave W.
El cliente no dejó un comentario.WILLIAM H.
Cant remember her name but she was fast and friendly the truck had a small problem with the gas in the truck but she took care of it and had me on my way in no timeJames E.
I returned the truck one day early and I am told I will still have to pay for 3 days , that does not make me very happyCalvin O.
Kustom Design was great to work with and did well coordinating my needs with the AFM (location and spare). Noce jobJohn H.
Staff was very helpful. Easy process.Scott N.
El cliente no dejó un comentario.Debbie S.
El cliente no dejó un comentario.Alan A.
El cliente no dejó un comentario.Kyle H.
Drive equipment and see how it drives before renting out.Robert W.
El cliente no dejó un comentario.tAMMY P.
Truck was great- rental price of truck was acceptable- mileage rate was extensive ($1.09 per mile) and because of the mileage rate I will shop your competitors before renting u-haul again.ronald G.
El cliente no dejó un comentario.Zach P.
El cliente no dejó un comentario.LARRY W.
Great place to rent a uhaul from. If I ever need to rent trailer or car dolly I will rent from this place again.James S.
When I made my reservation online I deliberately selected no insurance I was only towing a truck 73 miles I didn't need it was an old truck. When I showed out to pick up the trailer the system had changed my selection to adding the insurance? that's a scam U-Haul should not do that to people if I wasn't paying attention I would have had to pay for the insurance. because of the suggestive selling of the clerk I went ahead and got it but felt pressured but now I regret it because realizing that U-Haul scammed me by altering my selection after I made the reservation. The reservation when it's made online I should get a copy of all the things I checked but I don't so the U-Haul computer system is programmed to add on the insurance even though you didn't want it. If I wasn't paying attention I would not have caught it.M Adam S.
El cliente no dejó un comentario.ANELLA W.
This is the only location to rent UHAULS in the area. When I originally called to place the order, it took them 3 days to respond. When I placed the order online and did the speedy check in, getting the truck still took 40 minutes.Shari G.
I dropped off during off hours, I was concerned because it was a pawn shop and I was searching for the drop box at 4 am, and it was dark, the drop box was on the opposite side of the building and behind a post.Troy E.
They didn't have the size truck I asked for was charged extra money for the one that was there. I put $20 in fuel right before I took it back and was charged extra for fuel ?Cynthia B.
Did drop off before this location was open.. Little confusing at first on where the drop off box was but we located it. No real 1 on 1 interaction with anyone when returning the truck. Did go by later in the day to make sure everything was alright and person was very helpful and reassuring that everything was great.Jen Q.
Customer service was above and beyond!ROBERT B.
El cliente no dejó un comentario.amy L.
El cliente no dejó un comentario.Alan M.
El cliente no dejó un comentario.candi T.
El cliente no dejó un comentario.Michael L.
Friendly and thorough.Mark D.
El cliente no dejó un comentario.Seeley P.
El cliente no dejó un comentario.Mark W.
Great ladies to deal withVick S.
Dropped equipment off during off hours. No interaction with employees.ROBERT B.
Should be easier making a local reservation. Took a bit long. Due to systemlisa L.
El cliente no dejó un comentario.Ed K.
El cliente no dejó un comentario.Tim B.
Great friendly peopleTim B.
El cliente no dejó un comentario.charles S.
Love u-haul !!!!colleen N.
El cliente no dejó un comentario.GEORGE R.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.GARY G.
El cliente no dejó un comentario.JONNIE M.
El cliente no dejó un comentario.Guy H.