Nice person
Jonathan S
Customer Reviews for Kuper Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered an appliance dolly and paid for that, I got a truck dolly.
ROBERT LThey did not have the selection of trailers I would have liked, but they did have the exact one that I needed. Handled everything online and by phone. Did not need to go to the office. A quick phone call when I got there had all my questions answered.
Steven CSupposedly open from 8:00 until noon. Arrived around 8:30. No one there. Called two numbers and got recordings that they would get back with me. It's now 22 hours after and I still haven't heard back. Glad I didn't wait. Called U-Haul and they waived the twenty dollar convenience fee for remote drop off.
James pThe drop off is in the middle of an RV park. Kind of confusing. No one to hand the trailer off to, so a little unsure no one was going to take off with it.
KELLY RSuper helpful! Even helped us hook it up when we didn't know what we were doing!
Jessica GI would not recommend this location at all. It was posted that they were open 8-12 Saturday. I turned the truck in on Saturday at 1130 and they were gone. Did not return my call or a knock on the door. I returned on Sunday and again the sign posted 8-12 open. They did not return my knock or my phone calls . On Monday I called them and again no return calls to me were done. Finally received an email from this location on Tuesday 10/17/23. If they plan not to be open those days from hours listed to be open. Poor customer service!
Pass THave someone there to check you in.
Rick WPoorly marked as to where to return equipment, no one available to help
Cynthia CNo one to resive the truck only drop off box
jose sWe couldn’t find anyone to help us, so we had to do the drop off through the app. Fortunately we were able to find the key drop box. It’s a very confusing location.
Taylor SJust did a drop off
Thaddaisha RThere was no personnel - there were no signs - there was not an office - it was a dirt parking lot and gravel driveway - had to figure out for myself how to check-in the vehicle. Worst experience with any business ever!
David TWet friendly
Mark EEven though I placed my request for rental service in my home town area for pickup of equipment near me- I had to drive 40 miles away to another town to pickup. This was very costly for me both in mileage and time. Because even though I made my reservations several weeks in advance- I wasn't informed of this until the day before my scheduled pick up.
Beverly FMelissa was excellent and informative very friendly and professional. Recommended
Andrea BExcellent customer service!
Licia BMelissa the lady who checked me in was very nice and knowledgeable regarding the equipment I rented.
Mitchell DBe in the office when people are renting from you. Hell-have an office.
Jeanne EMelissa at Kuper Properties was very nice, helpful and informative. She gave clear directions on where to go to pick up the trailer and the facility was very clean and easy to navigate. She walked me through the entire process to make sure I didn’t have any unanswered questions. I will definitely be recommending Uhal at Kuper Properties.
Brianna BIt was complicated and not intuitive where the key drop-off box was located.
Jerry WMelissa was very nice.
Larry CGreat place
Carrie DNothing
Victor VAbsolutely the easiest part of our move! Great customer service!
Jillian WThe lady that checked me & the truck in was extremely courteous & helpful.
Randy BWas a strange drop off location. Having to drive thru an RV park to get to drop off area.
Nick BThere is no one to return the truck too. I slowed up before “closing” time but there was no building just a lock box to drop keys off. I attempted to use the after hours return app it didn’t work on my phone. I had to send the information to my husband to try the app on his phone. Thankfully it worked, because the extra $20 to have your company return it the next day is just another money grab. I was very disappointed at pick up and delivery. I’m not sure I will use this company again as I have for every move in the past.
Gail DSuper nice and helpful lady at the place, easy to find and get to. Don't change anything!
Bradley FNothing
Tommy GI was very pleased with the equipment and pricing. It was a very useful piece of equipment at a fair price for our needs.
Steve BBetter communication with the customer that made reservations. They changed my pick up location 2 times and I wasn’t aware of the 2 time that was changed. I’m glad I called. Not very professional. This was my first time to rent from U-Haul. Not a very good experience.
Jesus GExcellent service.
DeEdria MVery “user friendly “- great communication and responsiveness. Highly recommended!!!
Elisabeth SSystem slow to check me in, had reboot several times
Lonnie CI dropped off after hours
Shonda RThe service was way above and beyond the expected.
Paul DThe pickup site was at an RV campground, and the office was not clearly marked. The office person was not on-site, but could be reached by phone. She was pleasant, however. The truck had some minor damage on all four sides, that were not marked or noted, but I noted them and filed a dispute photo on each occurrence at checkout. The truck functioned well, except you had to slam the driver's door to get it to close and seal. Overall, it was average.
Michael MThe pick up location was good. Nothing was her fault. She was very nice, and tried to help us.
stanley SKuper Properties are unethical. My home is 13 miles from Kuper Properties. I drove 14 miles to my home due to a stop at my storage unit on Bowie Drive in Weatherford. Then 13 miles back to Kuper properties 5 hours later. Total miles on my Life360 was 27 miles. Kuper charged me for 92 miles. I called and spoke to Melissa about the mistake and she contacted her manager. They sent the bogus charge through and never reached out to me. AVOID THIS PLACE!
Martin RCalled and dropped off and was easy return
Clinton KIt works out ok.
Larry WMelissa was great to deal with will definitely be using this Location again
Samuel SAir conditioning went in and out. Check engine light came on a mile down the road. It was an older truck.
Daniel HGood signage to lot but the drop box was away from lot, no personnel available. Had a small sign to call a number for help, call and they were helpful but then had to call and leave several times to get a return invoice for a rental trailer. Would’ve been much easier if someone was there for checking in equipment rentals instead of dropping off at 10am with no around.
Aaron SMichelle was very attentive and helpful.
Dennis B