Customer Reviews for Krystal Oil & Lube Boat And RV Storage
(U-Haul Neighborhood Dealer)

214 reviews

7299 SE Maricamp Rd   Ocala, FL 34472

(352) 687-1992

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(352) 687-1992

7299 SE Maricamp Rd
Ocala, FL 34472

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth Anglin 
Rating:
4.0

Customer did not leave a comment.

Patrick Wright 
Rating:
4.0

Customer did not leave a comment.

Sheila Miles 
Rating:
5.0

The owner of this place was very helpful and recommended the vehicle we needed for what we were moving. It worked out beautifully and would definitely recommend anyone to use them for their moving needs.

tammy gehrett 
Rating:
1.0

Back door was left open, so there was dirt, trash, and leaves in the back. I had to put moving blankets down because it was so dirty. The driver door wasn't fully shut, so the seat was wet, the door was also wet, and the handle had so much water in it, when I shut the door each Time, it splashed up on me. It was nasty

John Jackson 
Rating:
1.0

Check the meters before renting to another person because I get charged for 180 miles and only drive it for 20 miles

Eleazar Aguilar 
Rating:
3.0

The truck i was given went 1 mile before the alternator went. I called and explained what happened I was told not to bring the truck back and had to sit an hour and a half for a mechanic. Costing me more money for the two movers I had waiting

frank drammissi 
Rating:
5.0

Customer did not leave a comment.

Frederick Villard 
Rating:
3.0

The two gentlemen working at the location were great and gave great customer service. The truck was clean no dirt in sight, but The cab of the truck I rented has a roach problem, it’s quite disgusting.

Kimberly Rhodes 
Rating:
5.0

Customer did not leave a comment.

Michael Kranz 
Rating:
5.0

It was very easy and helpful

Lori Miiller 
Rating:
5.0

Customer did not leave a comment.

Matthew Sherman 
Rating:
5.0

Customer did not leave a comment.

Robert Finnecy 
Rating:
5.0

Great clean trucks

Austin Walker 
Rating:
5.0

Brian from the drop off point cleaned the floor to avoid the problem for the next person

robert terrell 
Rating:
5.0

Customer did not leave a comment.

Alfred miller 
Rating:
5.0

Very nice people. Extra helpful!

Barbara Sennewald 
Rating:
3.0

I was charged an extra day, for 3 gallons of fuel, both of which are wrong, they said they cab do nothing about it, Corporate said they can do nothing, area manager mever got back to me. Expecting me to get thetruck bach with the fuel line exactly where it was is almost impossible. The truck computer indicated 267 miles to empty when i picked up, i wated 1/2 an hour trying to get the computer back to 270 miles to empty, when i turned the truck in the computer displayed 270 mile to empty at the fuel station, 266 at the drop point, on a slight angle when parked. I was charge for 3 gallons ?????? Plis 2 days extra, i had it one day extra and was told 40, not 80 ???? Thanks James Kernaghan 352-421-1143

James Kernaghan 
Rating:
4.0

Customer did not leave a comment.

Christine Rossiter 
Rating:
5.0

Customer did not leave a comment.

Alfredo Gambarina 
Rating:
4.0

Customer did not leave a comment.

larry hagan 
Rating:
5.0

Customer did not leave a comment.

Yashivia Lucky 
Rating:
5.0

Customer did not leave a comment.

patrick potter 
Rating:
5.0

not a thing it was totally awesome and the young lady was very helpful and friendly

Todd Wolfe 
Rating:
5.0

Very happy with the prompt and courteous customer service. Thank you

marquise guillalumette 
Rating:
5.0

Muy agradecido por la ayuda y el servicio muy rápido 👍💯

Dimex Ruiz-Hernandez 
Rating:
5.0

They were so pleasant at this location . I would definitely recommend.

Natasha Rodriguez 
Rating:
5.0

No improvement needed 😁

Cynthia Jones 
Rating:
5.0

Customer did not leave a comment.

Alfred miller 
Rating:
3.0

Parking for return vehicles was not clearly marked.

Ashley Emel 
Rating:
5.0

Customer did not leave a comment.

Marta Arandia 
Rating:
5.0

Customer did not leave a comment.

maria ortiz 
Rating:
5.0

Friendly excellent services.

William Benitez 
Rating:
3.0

Dropped equiptment off at 9 am and there was no one there. Supposed to open at 8. Truck had issues. ABS and traction control lights kept coming on. Every time I stopped warning displayed "hill assist not available " Morning of the return air conditioning wasn't working. Was going to inform someone at return location but again....no one there.

Jeff Rapey 
Rating:
5.0

Great service

Eduardo Marrero 
Rating:
3.0

S-hooks were bent closed. Employee fixed one, didn’t fix the other. Tried to return it after hours but couldn’t get the s hook off so had to drive around town with the trailer attached. Came back the next morning at 0700, stated opening hour on your website but they were closed, opening at 8. Had to spend 10 minutes with a rock to bang the hook off . Employee did not check lights.

Steve Gawler 
Rating:
5.0

Customer did not leave a comment.

Albert Hernandez 
Rating:
5.0

Customer did not leave a comment.

Alton Spradley 
Rating:
5.0

Customer did not leave a comment.

Carl Leibrandt 
Rating:
1.0

Customer did not leave a comment.

Alexis Shorter 
Rating:
5.0

Best customer service !

Maria Bermudez 
Rating:
5.0

Customer did not leave a comment.

richard denicola 
Rating:
5.0

Oh my God what a friendly staff. So helpful and go over and Beyond to make sure you have everything you need. I recommend this location for a family feel and excellent customer service

lawanda hanford 
Rating:
4.0

It’s a car wash / oil changing station and uhaul ! Three things that mesh together well! Thanks for the fast easy check in and quick check out! Make sure you refill their gas tanks back to full or you will see the charge from them filling it! Overall great service!

Jenna Krugh 
Rating:
5.0

My drop off location was clean and organized. It was closed when I got there so I dropped off my trailer and called and left them a message. The next morning a nice lady on the phone spoke with me and said that they received my trailer and the hand truck/dolly and everything was checked in. They were very efficient. Thank you! I would highly recommend them.

Teri Welles 
Rating:
5.0

Staff was very friendly

Javier Garcia 
Rating:
3.0

Charged me 42 dollars extra at drop off ? .. I didn't go over my miles and I left more gas in the tank then I got it with .. this was terrible id rather use a flat bed trailer then pay almost 200 dollars plus gas just to go 40 miles

James Drury 
Rating:
5.0

Customer did not leave a comment.

Dawn Smith 
Rating:
5.0

Customer did not leave a comment.

denise hellier 
Rating:
5.0

Customer did not leave a comment.

SHERLEY RODRIGUEZ 
Rating:
5.0

Nothing. All went smoothly.

Steven Hudson 
Rating:
5.0

Friendly and straightforward nice people keep up the good work 👏 🙌 👍

Mengistu Tibebu 
Rating:
5.0

Ensure the tank is full when rented and sweep out the cab.

Chris Settles 
Rating:
5.0

Customer did not leave a comment.

DAVID STREBBING 
Rating:
3.0

When picking up, I was told I needed to return equipment by 6pm. I returned the equipment at 2pm, the return location was closing and told me where to park it and that they'd check it in on Monday however I was charged for an additional day unnecessarily.

Michelle Pack 
Rating:
5.0

Customer did not leave a comment.

Alfred miller 
Rating:
5.0

Customer did not leave a comment.

Kayla Werner 
Rating:
5.0

Customer did not leave a comment.

robert GAVAN 
Rating:
5.0

Customer did not leave a comment.

Jose Rivera 
Rating:
5.0

Customer did not leave a comment.

Alfred miller 
Rating:
5.0

Customer did not leave a comment.

John Lesure 
Rating:
5.0

Customer did not leave a comment.

Alfred miller 
Rating:
1.0

ii am still waiting for a call back from manegment

Chad Thompson 
Rating:
5.0

Very accommodating.

MICHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Stephanie Folsom 
Rating:
5.0

Very knowledgeable, helpful and friendly staff

kimberly Rhodes 
Rating:
2.0

The lot seems a bit sketchy... with two vehicles stripped of parts ...I was so hesitant to leave my vehicle there but had no option...but every was good with the truck and very easy to retrieve the key...maybe a sign showing that keys are in the front of the building ...again was very dark and scary especially for a female picking up a truck by herself at night ...had to walk around looking for the box...

Maria Lorenzo 
Rating:
5.0

Customer did not leave a comment.

Joseph Gartrell 
Rating:
5.0

Customer did not leave a comment.

Jerry Moore 
Rating:
2.0

On the website said $42 due at pick up, somehow ended up paying a $100 at the location, I specified no insurance coverage in the website and the lady charged me $14 for insurance, not sure if she mentioned it but why are you going to insist to add extras?

Mary Moreno 
Rating:
5.0

Thank you need a receipt

Ann Cuevas 
Rating:
5.0

Customer did not leave a comment.

Richard Heaton 
Rating:
5.0

Very nice and professional folks

Todd Miller 
Rating:
5.0

Customer did not leave a comment.

JIM DARBY 
Rating:
5.0

U-Haul is a great value to use if you are able to move yourself. The trailers pull quite easily however, when returning a larger trailer like a 6x12 I feel that if U-Haul wants you to return it after hours on your own, U-Haul should add a hand crank trailer jack. The trail tounge is very heavy to take off!

Joseph DelGrego 
Rating:
5.0

Nothing I can think of.

victor moore 
Rating:
5.0

Everything went great 👍

TRACY LOTT 
Rating:
4.0

Customer did not leave a comment.

debby rosner 
Rating:
3.0

I made a reservation for a cargo van but didn’t receive that. They said because my DL didn’t have a local address, I had to get a bigger vehicle and had to pay .10c more per mile and more gas. I didn’t agree to that when making my reservation, so I did not like that and because of that will not refer anyone to uhaul.

Tiana Dixon 
Rating:
5.0

All good , best experience about all .

Hermes Gomez 
Rating:
5.0

Customer did not leave a comment.

Earl Williams 
Rating:
5.0

Very happy with my experience here, very good family operation.

Norman Batchelor 
Rating:
5.0

Ease of access of equipment and location, staff friendly and helpful..

Melanie Keller 
Rating:
5.0

Great customer service I have no complaints

Uriol Cuevas 
Rating:
5.0

Customer did not leave a comment.

Duke Cain 
Rating:
3.0

Very laid back place. It all went well enough though.

Dan Bois 
Rating:
5.0

I have had to use them twice in less than a month. Once for my husband and I to move into our new home, and yesterday for cleaning out my mom's house who days ago passed. The staff is very professional, understanding and are just overall great people! Thanks for everything!See you soon with my car!!

Crystal Hay 
Rating:
5.0

Customer did not leave a comment.

Denise Hinderer 
Rating:
4.0

Very good.

Mark Van De Wiele 
Rating:
5.0

Customer did not leave a comment.

Norman Batchelor 
Rating:
5.0

The guy that hooked up the trailer was not pleasant and customer friendly

KENNETH MONG 
Rating:
5.0

Nothing. I was treated well ad taken care of promptly

robert larison 
Rating:
5.0

Customer did not leave a comment.

Kathleen Walker 
Rating:
5.0

Customer did not leave a comment.

Denise Hinderer 
Rating:
5.0

Customer did not leave a comment.

Tamar Mitchell 
Rating:
5.0

The Guy who helped me was amazing

Tamika Jackson 
Rating:
5.0

The gentleman who helped us check in was very polite and professional but more importantly helpful. We have used this location for uhaul a couple of times before and always have been treated with great respect. If we ever need it again. I will be using them!!!

Crystal Hay 
Rating:
5.0

I was impress with the customer service and the help that was provided with the dolly. Thanks

karen armstrong 
Rating:
2.0

We used your truck on a 1700 mile trip. Radio was not working due to dash damage. We were told they would match competitor pricing but when shown other prices they said to go after uhaul for the money.

PAUL WATKINS 
Rating:
5.0

Customer did not leave a comment.

Jorge Torres 
No reviews have been submitted for this location.

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