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Kenneth Anglin
Customer Reviews for Krystal Oil & Lube Boat And RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of this place was very helpful and recommended the vehicle we needed for what we were moving. It worked out beautifully and would definitely recommend anyone to use them for their moving needs.
tammy gehrettBack door was left open, so there was dirt, trash, and leaves in the back. I had to put moving blankets down because it was so dirty. The driver door wasn't fully shut, so the seat was wet, the door was also wet, and the handle had so much water in it, when I shut the door each Time, it splashed up on me. It was nasty
John JacksonCheck the meters before renting to another person because I get charged for 180 miles and only drive it for 20 miles
Eleazar AguilarThe truck i was given went 1 mile before the alternator went. I called and explained what happened I was told not to bring the truck back and had to sit an hour and a half for a mechanic. Costing me more money for the two movers I had waiting
frank drammissiThe two gentlemen working at the location were great and gave great customer service. The truck was clean no dirt in sight, but The cab of the truck I rented has a roach problem, it’s quite disgusting.
Kimberly RhodesIt was very easy and helpful
Lori MiillerGreat clean trucks
Austin WalkerBrian from the drop off point cleaned the floor to avoid the problem for the next person
robert terrellVery nice people. Extra helpful!
Barbara SennewaldI was charged an extra day, for 3 gallons of fuel, both of which are wrong, they said they cab do nothing about it, Corporate said they can do nothing, area manager mever got back to me. Expecting me to get thetruck bach with the fuel line exactly where it was is almost impossible. The truck computer indicated 267 miles to empty when i picked up, i wated 1/2 an hour trying to get the computer back to 270 miles to empty, when i turned the truck in the computer displayed 270 mile to empty at the fuel station, 266 at the drop point, on a slight angle when parked. I was charge for 3 gallons ?????? Plis 2 days extra, i had it one day extra and was told 40, not 80 ???? Thanks James Kernaghan 352-421-1143
James Kernaghannot a thing it was totally awesome and the young lady was very helpful and friendly
Todd WolfeVery happy with the prompt and courteous customer service. Thank you
marquise guillalumetteMuy agradecido por la ayuda y el servicio muy rápido 👍💯
Dimex Ruiz-HernandezThey were so pleasant at this location . I would definitely recommend.
Natasha RodriguezNo improvement needed 😁
Cynthia JonesParking for return vehicles was not clearly marked.
Ashley EmelFriendly excellent services.
William BenitezDropped equiptment off at 9 am and there was no one there. Supposed to open at 8. Truck had issues. ABS and traction control lights kept coming on. Every time I stopped warning displayed "hill assist not available " Morning of the return air conditioning wasn't working. Was going to inform someone at return location but again....no one there.
Jeff RapeyGreat service
Eduardo MarreroS-hooks were bent closed. Employee fixed one, didn’t fix the other. Tried to return it after hours but couldn’t get the s hook off so had to drive around town with the trailer attached. Came back the next morning at 0700, stated opening hour on your website but they were closed, opening at 8. Had to spend 10 minutes with a rock to bang the hook off . Employee did not check lights.
Steve GawlerBest customer service !
Maria BermudezOh my God what a friendly staff. So helpful and go over and Beyond to make sure you have everything you need. I recommend this location for a family feel and excellent customer service
lawanda hanfordIt’s a car wash / oil changing station and uhaul ! Three things that mesh together well! Thanks for the fast easy check in and quick check out! Make sure you refill their gas tanks back to full or you will see the charge from them filling it! Overall great service!
Jenna KrughMy drop off location was clean and organized. It was closed when I got there so I dropped off my trailer and called and left them a message. The next morning a nice lady on the phone spoke with me and said that they received my trailer and the hand truck/dolly and everything was checked in. They were very efficient. Thank you! I would highly recommend them.
Teri WellesStaff was very friendly
Javier GarciaCharged me 42 dollars extra at drop off ? .. I didn't go over my miles and I left more gas in the tank then I got it with .. this was terrible id rather use a flat bed trailer then pay almost 200 dollars plus gas just to go 40 miles
James DruryNothing. All went smoothly.
Steven HudsonFriendly and straightforward nice people keep up the good work 👏 🙌 👍
Mengistu TibebuEnsure the tank is full when rented and sweep out the cab.
Chris SettlesWhen picking up, I was told I needed to return equipment by 6pm. I returned the equipment at 2pm, the return location was closing and told me where to park it and that they'd check it in on Monday however I was charged for an additional day unnecessarily.
Michelle Packii am still waiting for a call back from manegment
Chad ThompsonVery accommodating.
MICHAEL JOHNSONVery knowledgeable, helpful and friendly staff
kimberly RhodesThe lot seems a bit sketchy... with two vehicles stripped of parts ...I was so hesitant to leave my vehicle there but had no option...but every was good with the truck and very easy to retrieve the key...maybe a sign showing that keys are in the front of the building ...again was very dark and scary especially for a female picking up a truck by herself at night ...had to walk around looking for the box...
Maria LorenzoOn the website said $42 due at pick up, somehow ended up paying a $100 at the location, I specified no insurance coverage in the website and the lady charged me $14 for insurance, not sure if she mentioned it but why are you going to insist to add extras?
Mary MorenoThank you need a receipt
Ann CuevasVery nice and professional folks
Todd MillerU-Haul is a great value to use if you are able to move yourself. The trailers pull quite easily however, when returning a larger trailer like a 6x12 I feel that if U-Haul wants you to return it after hours on your own, U-Haul should add a hand crank trailer jack. The trail tounge is very heavy to take off!
Joseph DelGregoNothing I can think of.
victor mooreEverything went great 👍
TRACY LOTTI made a reservation for a cargo van but didn’t receive that. They said because my DL didn’t have a local address, I had to get a bigger vehicle and had to pay .10c more per mile and more gas. I didn’t agree to that when making my reservation, so I did not like that and because of that will not refer anyone to uhaul.
Tiana DixonAll good , best experience about all .
Hermes GomezVery happy with my experience here, very good family operation.
Norman BatchelorEase of access of equipment and location, staff friendly and helpful..
Melanie KellerGreat customer service I have no complaints
Uriol CuevasVery laid back place. It all went well enough though.
Dan BoisI have had to use them twice in less than a month. Once for my husband and I to move into our new home, and yesterday for cleaning out my mom's house who days ago passed. The staff is very professional, understanding and are just overall great people! Thanks for everything!See you soon with my car!!
Crystal HayVery good.
Mark Van De WieleThe guy that hooked up the trailer was not pleasant and customer friendly
KENNETH MONGNothing. I was treated well ad taken care of promptly
robert larisonThe Guy who helped me was amazing
Tamika JacksonThe gentleman who helped us check in was very polite and professional but more importantly helpful. We have used this location for uhaul a couple of times before and always have been treated with great respect. If we ever need it again. I will be using them!!!
Crystal HayI was impress with the customer service and the help that was provided with the dolly. Thanks
karen armstrongWe used your truck on a 1700 mile trip. Radio was not working due to dash damage. We were told they would match competitor pricing but when shown other prices they said to go after uhaul for the money.
PAUL WATKINS