Customer Reviews for Krupa Food Mart
(U-Haul Neighborhood Dealer)

182 comentarios

13001 Memorial Pkwy SE   Huntsville, AL 35803

(256) 217-9310

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(256) 217-9310

13001 Memorial Pkwy SE
Huntsville, AL 35803

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

travis P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

Yes they were very courteous and helpful I recommend you all for moving

Jerry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN K. 
Clasificación:
5.0

Nada

RUSS O. 
Clasificación:
1.0

Truck was due on the 26th at 7am. I dropped off the truck at 9:20 pm, on the 25th. Put my key and contract in the box and tried to call the number as required, rang 4-5 times, then went to fax. On the 27th, I was notified on the 27th it was two days late and being charged. The bill had 5 addional charges adding up over $200. Filed a formal complaint, waiting for call from owner. Just to rent it and full insurance costs me $2,650, now feels like shady billing on the backend.

Clint M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

Owner is incredibly friendly and made sure I was taken care of. He helped me get a truck very last minute and it was in perfect shape.

Roy M. 
Clasificación:
1.0

Refused to accept Uhaul return and person was very rude.

Donald A. 
Clasificación:
5.0

Have MORE people like the owners of KRUPA FOOD MART in Huntsville, AL!! They bent over backwards to help in many ways - like exchanging cargo van for a 10 ft truck when I walked in, and noticed possible exchange. A different "dealer" closer to home had WEIRD hours he was open, AND when i FINALLY took off from the base i work on at an EARLY lunch, the guy was coming back from getting food, too busy stuffing his face, shouted "just go on website!!! I'm no good at computers, I couldn't help..just GO!!!" He was a terrible dealer ("salt&pepper" in huntsville!!!!!!!) I was discouraged. I was being transferred by the military, no time to fool with people like that!! I thought I'd take a chance on someone further away, and I am VERY, VERY happy I found the KRUPA FOOD MART on S Memorial Drive, Huntsville. Whatever I needed, they did it for me. When I returned the truck the SECOND time in week I rented, there was no spot for me to park BUT I was told to leave truck where I parked, THEY would find a place to park it!. Now, THATS service!! They were smiling, joking with me, making me feel welcome. Made sure I could review changes quickly. I am VERY happy with them!! I know a LOT of people on the base, and I will definitely highly recommend KRUPA FOOD MART, Huntsville!!! I will need the 10 ft truck one more time b4 I move in two weeks, I will be heading right back to KRUPA FOOD MART! Mr. and Mrs Krupa were awesome!! I will ask UHAUL to immediately dispatch a repair person if they call about a truck needing repairs!! The truck I was using wouldn't always show the mileage, they had to turn the truck on/off several times, back it up/back b4 the mileage would show up. I always take a picture of the milage b4 and after to verify mileage charge. I had a mileage app on phone to verify mileage to assist. They mentioned when asked that UHAUL had to be called several times to fix things. THAT should be #1 priority for UHAUL to IMMEDIATELY service their dealers, no matter what day/time it is. Cant rent vehicles if there a problems you dont fix asap!! Good business is to take care of business!! Thank you Mr. Mrs Krupa for taking good care of me! You R.O.C.K.!!

Tamber N. 
Clasificación:
5.0

This is a great location. The people are extremely helpful and it's great location.

Gabriel C. 
Clasificación:
4.0

Owner of store came out to help while I was having problems securing the truck on a mobile check-in.

Tonya G. 
Clasificación:
4.0

Truck needs a front end service for sure.

Robin L. 
Clasificación:
3.0

They had plenty of equipment but minimal personnel

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley T. 
Clasificación:
5.0

Great location to rent from!!! Very helpful and friendly!!!

Shannon W. 
Clasificación:
5.0

The lady at the register was very nice. The interaction was wonderful in our new state and she was very helpful.

Alabama H. 
Clasificación:
4.0

first time renter. very good management and I received what I wanted

key K. 
Clasificación:
1.0

The person working did not know how to close the on trailer, my grandson and I had to disconnect and park the trailer.

Fritchie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Staff was super friendly and patient as well as helpful! The app was not terribly reliable. On the return it would reach the point where the customer takes the picture(s) to show mileage and fuel level, then would not proceed.

Kathy A. 
Clasificación:
5.0

Nothing:)

Taylor W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

keep up the great work 👍

cody G. 
Clasificación:
4.0

More support personnel to help customers during hookup. There was no one dedicated to support rentals.

Joe F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Remy C. 
Clasificación:
5.0

I made the reservation on line but had trouble with the "pick up" portion. The lady at the store was very helpful. She helped me, explained everything to me, was polite and friendly. It was a pleasure doing business there. Also appreciated the U-Haul being open on Sunday.

George F. 
Clasificación:
2.0

Your mobile return website is broken. I have been unable to complete the process the last two times I checked it in. The last two times I rented I also did not receive the extra equipment I requested (blankets and dolly) and was still charged for them even though I told customer service about it. I was additionally charged a clean up fee even though I returned the vehicle spotless.

Austin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul D. 
Clasificación:
5.0

Not sure you can improve on the service provided by this facility. We have been there twice and were waited on right away. The person helping us knew exactly what she was doing. Fast, efficient, friendly, asked us if we had any questions, and was extremely helpful. It's hard to improve on service with smile like this. It's exactly what we needed in this world of chaos we find ourselves in at this moment. Provided us with smile. Gracias.

SHWETANG P. 
Clasificación:
3.0

The truck smelled like someone had smoked inside it. Probably needs to be cleaned better.

Tracy W. 
Clasificación:
5.0

Very helpful and friendly

JOSEPH B. 
Clasificación:
3.0

Trucks are parked on a lawn. Didn't have any issues but can see somebody get stuck if group is wet.

David T. 
Clasificación:
5.0

It's a small family run business which has added uhaul rentals as a service to their customers. Even though the store was busy I didn't wait more than 10 minutes to pick up or drop off the trailer. Staff was very kind and friendly.

Jared H. 
Clasificación:
2.0

This location is a convenience store. When we returned the van, the store was busy, so we were told to return it online. They did not say we needed to do this while still there. We got home and realized we needed to be at the store with the van keys to complete the return.

Leslie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
4.0

The pick up experience was not great. The guy working the morning shift did not know a lot about Uhaul rentals and assisted store customers before checking out the Uhaul although I was there first and waiting at the counter. Rated the overall experience above average because the lady that worked that evening when I returned was excellent. Very friendly and knowledgeable. I'll rent from this location again based on her customer service skills.

PATRICIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mohammad M. 
Clasificación:
5.0

The website had me going to two pickup points. The one from the initial response proved to be true. Much work is need in the online process.

Glen J. 
Clasificación:
5.0

They were quick and easy to get my rental from and drop off with

Donovan S. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE! Definitely would rent from this location again.

Jamie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAYTON A. 
Clasificación:
5.0

Customer service was great at pick up to assist me with scheduling conflicts( my mistake not U-Haul's)

CRAIG G. 
Clasificación:
1.0

This was hands down, the SKETCHEST place i have EVER got a uhaul from. I have been cross-country with UHAUL twice and i would rather make 100 trips in my truck than rent from this place again. First, they are placed in a grass area where you have to drive off the ledge of a small hill to get on the road, i almost got stuck in the middle of 3 lane traffic because of this. Then when i returned the truck i was told to jump the curb between 2 car haulers to get it back into the same grass area. This was LITERALLY a gas station. Never again would i rent from this location again or recommend it. The guy that rented it was pretty cool, truck was battered but drove well.

BROCK N. 
Clasificación:
2.0

El cliente no dejó un comentario.

PAUL BENNETT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

Owner was very helpful was having trouble with the app so he checked me in.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN I. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

The owners are ver friendly and great to work with

Joseph H. 
Clasificación:
5.0

All Patel's family are amazing people . Please come here to rent your truck. You will find help and really people that want to help you

Zuset C. 
Clasificación:
5.0

Great job you all!

Brian F. 
Clasificación:
3.0

I was charged for 2 dollies and they were not in the truck.

Nikki G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

Quick, Easy, and Great customer service!!

MICHAEL P. 
Clasificación:
5.0

I won't be using U haul again, uhaul discriminates based on year of towing vehicles, making it nearly impossible to rent equipment

AMANDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deward S. 
Clasificación:
5.0

Friendly helpful service. Would definitely use again.

Gilluame D. 
Clasificación:
5.0

Servicio al cliente de excelencia. Very friendly and attentive staff. The location is also very convenient, which is a huge plus.

Kajetan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

Friendly and helpful lady

GREGORY C. 
Clasificación:
4.0

Available on short notice for a 4 day rental and alot cheaper than a storage room

anita G. 
Clasificación:
5.0

Could not have been better. Very good service from friendly staff. I will go back to this location when I need to rent a truck again. I highly recommend this location.

Phillip F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM C. 
Clasificación:
5.0

Man was very nice and helpful and I always love driving y'all's tricks .

Charles R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

Friendly support and simple and quick pick up and drop off.

Mark C. 
Clasificación:
5.0

One tire had a slow leak.

Gabriel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

Very good people, service with a smile.

Robert M. 
Clasificación:
5.0

Good place to rent from. The people are very helpful.

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

Easy simple pickup and delivery store owner at location very helpful. I would recommmend this location

Kelly W. 
Clasificación:
5.0

All good, easy hook-up and check-out!

KEVINALOYSIUS H. 
Clasificación:
5.0

Negative - the pickup location did not have the hand truck I had reserved. The solution was to drive to another location (about 5 minutes away to pick up which seemed reasonable to me). However, the next location did not have one either (suggested to substitute an appliance dolly - I declined). When I asked where I could get a hand truck like I had reserved, I was told (by the "coordinator" on the phone) that I could try a U-Haul Service Center but he couldn't guarantee they would have one AS UHAUL ONLY GUARANTEES THE TRUCK/TRAILER AND NOT ANY OTHER EQUIPMENT YOU MAY HAVE RESERVED. The first service center did not have any, but the 2nd one did. Final tally - 1 hour and 10 minutes additional time to get what I had reserved/prepaid for and I went to the location I was given (not the one I had requested) to pick up my trailer/dolly. You should be able to do better.

James S. 
Clasificación:
5.0

The Patel's were very helpful, polite and went above and beyond my expectations Highly recommend them

Alan R. 
Clasificación:
5.0

Excellent customer service and interaction. Very personable service member. Great experience!

Russell Y. 
Clasificación:
5.0

Very helpful at the drop off site

DARYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P. 
Clasificación:
5.0

Nothing the Team went above and beyond to help.

Steven T. 
Clasificación:
5.0

The attendant inside was AWESOME. He was such an incredible help with everything in my renting. I rented a 26' truck and he walked me through the whole process. It was seamless! The overall process was awesome, but he by far made it better.

Marshall D. 
Clasificación:
5.0

The gentleman was extremely helpful and very nice. He appears to bevery hard working and dedicated to helping people solve their moving problems.

Cathy L. 
Clasificación:
5.0

Even though I got some issues in using the truck, but you waived my payment as I can see in the receipt. I highly appreciate you for your serivce like this. You are responsible for the customers. I don't mean to escape payment, I just want to improve U-Haul to the altimate level. I used U-Haul whenever I have moving events. I think you are the best truck rental provider, that's why I like to use it. Thank you again for your best service.

SHA L. 
Clasificación:
5.0

The Uhaul rep was extremely helpful, kind and friendly. I highly recommend using this location

Michele M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra S. 
Clasificación:
1.0

Know one there at the time was trained and they sent me to the wrong location after i told them where i wanted to pickup and i call and made reservation ahead of time the worst experience EVER

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

Very convenient location.

Joseph F. 
Clasificación:
5.0

Very courteous and helpful staff.

Stuart B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

The vehicle was clean, but it was raining when we picked up the truck and we did not notice that the tires on right rear were almost fully bald. While driving in rural Alabama, the inside tire exploded. Threads were visible on the outside tire and it was completely bald. It took 1.5 hours to speak with someone in roadside support. However, once service arrived 1.5 hours later both tires were replaced extremely fast and I was back on the road.

Tristan P. 
No se han enviado comentarios para esta ubicación.

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