Truck interior covered in cigarette ash, back of truck dirty. Not a huge deal but lock box took a while to get into.
Zachary S
Customer Reviews for Kruizenga Archery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer I used had some sort of short in running lights wiring so it blew the fuse on tow vehicle when trying to use running lights.
SAMUEL EVery friendly service
Donald WVery friendly and quick getting paper work done and trailer drop off.
Dennis KNothing. Everyone was most helpful.
Don BVery friendly
Pamela GThe app SUCKS for dropping off. I must have taken 10 photos of the odometer and fuel gauge, but it never recognized that I added them. The website worked fine. Fix your app and also put a freaking phone number in it for people who are having issues!
James BBest service ever!!
Ronald LWay too many problems
Ronald MVery Professional and quick
Thomas MMake the guys computer run faster.
Shawn MThe people there are super friendly and made the drop off extreme easy and quick!
GARY LI'm quite disappointed in the U Haul pick up and drop off procedure! South Haven would have been ideal for pick up and saved a very modest amount of money on mileage. I would also point out that all U Haul equipment sat at the South Haven location for more than several days--no pick ups at all!!!!
Justin SWhen you ask for dolly or moving blankets and don't get them. But you don't know that until you get back to start loading. Make sure the equipment is tbetr
Anna CCorner damage and not reported prior to pick up causing water damage.
Nick HThe equipment was clean, but it had a horrible odor like a manure pile. I had to spray it with Lysol and it still did not take out all of the smell.
Frances RNothing, super friendly and helpful 5 stars
Lukeanthony ACan’t think of any. Great experience!
mark fWe tried doing before hours pick up. The location did not have internet access which made it difficult to load the app and then once we got the app to load it wouldn't upload our photo for us to move onto the next steps. We waited over two hours for them to finally open so we could pick up our truck. Our reservation was originally for a different location closer to town and I paid ahead. I feel if I paid ahead and made a reservation you should have a truck where I originally wanted one! Instead I lost two hours of moving time waiting around trying to get an app to work.
Brandon MGreat deal, great truck, helpful people.
Gregg GThese guys were so kind and helpful and understanding. I highly recommend them!!! Excellent customer service!
Amanda AThe vehicle check in/out process via the mobile smart device was not smooth and was very time consuming
David ATheir U-Haul business conflict with their archery business therefore you had to wait around quite a while to get waited on
donald mComputer related issues caused a rather long delay in generating the rental contract. The salesperson stated this has happened before. Recommend finding out if there is a system issue and fixing or upgrading to eliminate the problem.
JOHN ANever checked for the appropriate attachment of the trailer to my car.
Peter Cdriveway was a bit muddy, but this is the season for that. Person that helped was friendly. Driveway was wide and easy to navigate.
kyle mMark & Mick are great to work with, would rent from them any time.
Mike PBrand new trailer, he checked it out for us very carefully after we hooked it up, there was a wiring problem with one of the lights and he got right on it and fixed immediately, very satisfied.
tim tThe drop off was a bit of a fiasco. I was originally suppose to drop off the trailer at Village Market in Decatur, but when I attempted to drop off the trailer I was told that this facility wasn't setup the accept returned trailers. I called the 800 number and I was told to drop it off at Neil's Do-It Center in Paw Paw, but unfortunately I was told the same thing. I called the 800 number again, and after the third try I dropped it off at Kruzienga Archery. Just a bit of a run around for a simple drop off
Todd BI have rented many trailers and this was the worst. It was old, very dinged up, and in need of repair. Rear door locking bracket came loose and we almost lost our load.
FRANK HOne of the safety chains on the trailer I rented was broken; this should be repaired before it is rented again. Otherwise, the experience was good.
Richard RDon't know about improvements, but I will go there again when I need to rent from U_Haul again.
Penny KThe thing where you randomly assign a place to pick up equipment is weird. You should be able to pick out a radius or something
Andrew MSame as above
Cathy HThis was a 24 hour drop off location that we went to after hours in the dark. It was very hard to find the driveway as there was no lighting to indicate a driveway so we drove past it and had to turn around. There were only a few trailers there and no trucks. I don't think this location is used to having business after hours, in the dark. Again this is my first experience with renting from U-Haul, so I have nothing to compare to other than the location we rented from which was a much larger location, fully stocked with multiple trucks, trailers and miscellaneous equipment. It is possible that the remote location of this drop off location is average for what to expect from this size and location. With that in mind I would say it is average.
Julie FTire pressures were low. Rental location does does not sell balls, receivers or any other hitch/trailer pieces. If you just need a trailer it's ok.
Dave BWe dropped our truck off at night and it was very difficult to see the entrance. Drove passed it twice.
Brian DLet me pick up an hour before they opened. Thanks!
TIM CThe dealer was very helpful. I'll be sure to come back.
Steve BHappy with how well everything went. Will use this place again!
Phil BVery accommodating service. Will use again when hauling needs arise.
Jeffrey DKruizenga was helpful and attentive. Nice job.
TERRENCE SHere again not open until 10 am.
Yvonne GFriendly staff... Excellent customer service!
DAWN BConvenient and quick! Just what I needed! Helpful staff made sure everything was hooked up and working right (including lights). I'll be back! - John
John B