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Kylie M.
Customer Reviews for Krueger True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was the worst trailer I ever pulled. Excessive bouncing regardless of speed. Over inflated tires? Rented a same size trailer one week prior, no problems.
Rod E.The lights on the trailers didn't work properly. I tried both trailers .
DAN S.I would change nothing. Super friendly staff and great service.
Carlene B.The pricing vs advertising price is damn near criminal. Not enough pre information on picking up trucks after hours. Will not recommend or use again.
Jeffrey H.We were able to drop off the trailer after-hours as there was a mix-up with the closing times. The staff checked it in the next day and emailed me a confirmation receipt. Quick and painless!
Samantha M.I had to sweep out the truck I had a dish pan full of dirt. Their was sticky soda around the inside cab which should be stairlized after each use for covid. The dolly was missing. When I told them about my concerns they had NO reaction
DUANE H.Love Kruger Hardware popcorn is great. owner is so cool love so many things about this place. always works with us super customer pleasing and super friendly
ROBERT V.I picked this location as I know the owner of the hardware store and they are a beacon in the community
Dan S.Kreugers True Value is a great place to rent Uhaul. They are fast a d certious.
Douglas W.Lubricate hitch
Jim K.The inside was covered in grease. I was unable to use it due to not wanting to ruin the furniture I was going to move. Dealer didn't offer any resolution. I had to rent another vehicle from a different dealer.
Julie W.Offer assistance with trailer hookup
Dale G.Super group of folks helped me out, even went the extra mile to find my wallet which fell out of my pocket in the truck.
Annmarie O.Some nutjob on the freeway almost ran us into the concrete divider, cargo van handled amazingly to avoid him smashing into us or us into the wall. Brakes and steering worked AMAZINGLY, trust me, my buddy and I would've been dead otherwise.
alex P.Very friendly staff. Best Uhaul experience ever!
Jonathan R.Nothing against This location and it employees. the truck was not ready for travel due to mechanical issues' could not put gas in the truck. took like 20 min to put around 8 gals of fuel in it. The fuel would spit out on to the ground. had to keep stopping to get a bit of fuel in to reach my destination. Then ran out of gas and had to sit stranded for 90 min until I was able to get help. had to pay $130.00 for 5 gals of gas. I would like to get a refund for this truck plus the $130.00 charge due to mechanical failures. The gas gauge didn't work to top it off.
Daniel N.Very helpful and very professional. Easy in . . easy out . . an efficient and painless rental process.
James T.Have used this location many times - no problems - great service
John P.Excellent service! Won't go anywhere else if we can help it. ¡Gracias!
Richard O.The ride was not a “smooth bumpy free ride†as advertised on the side of the truck. The entire ride was extremely bumpy and ended up breaking pieces of my furniture because of it. It was extremely uncomfortable and nerve wrecking for the entire trip, but we had no other options besides to continue using the truck. The location was good but I wouldn't recommend uhaul.
Alanna C.My reservation was to pick up the truck in Oshkosh. When I got there they could not find my reservation. Eventually we found that they moved my reservation to Neenah which was 20 minutes away. It caused me to be delayed by an hour and cost me more in gas because of this mixup. I was never notified that the reservation was moved. The rental place had vehicles there but could not let me use one because I was doing a one-way to Madison WI. I was not happy that i had to spend the extra time and money because of your screwup. I was not offered any kind of discount for my time and gas costs. Very disappointed in this transaction.
Jeffrey M.Truck was in pretty good condition, however the steering wheel was off by 40 degrees. Other than that all was good.
JAMES S.Service was fast and east. Thanks!
Christopher T.Newer truck. Pulled our trailer well. Good experience.
Steve D.Horrible gas mileage when you're paying $.69 a gallon. U-haul sucks.
GARY K.Trailer I was provided was inappropriate for my car. Had much better service from 411 1st St Neenah. They would b the folks to contact if needing Uhaul services in Neenah.
jay B.Very friendly and knowledgeable.
Douglas W.Everything was wet inside and had mold - I had to throw out 1/2 of what was in there. Horrible facility
WANDA S.Drop off was easy after hours, location was easy to find.
Abby H.Was extremely satisfied, was disappointed after making my reservation that the equipment I wanted was unavailable but was overwhelmed with joy upon arriving to pick the equipment that the item I had wanted was available
Noel D.Easy and convenient rental!
TODD H.The checking in took about 15-20 minutes. I was originally instructed it would only take 10.
Hunter D.Tire pressures through the entire vehicle upon pickup were: Front Left 67 Rear Left 80 Front Right 52 Rear Right 52 Received tire pressure warnings as I left the lot. Windshield wipers were very worn. Got caught in a downpour and had to pull over to the side of the road for an hour. The wipers were completely missing half the windshield they were so worn.
Brandon R.I changed my mind on times a couple times, and they were still able to accommodate me
Tammy S.I have been renting for 5+ years always a good experience.
DONALD E.THERE IS NEVER ANYONE AT THE COUNTER!!!!!!!!!!!!!!!!!!!!! The entire store ignores you unless you say something. Customers/Guests should NEVER have to go find help or ask for help when you have 3 employees chatting away. Once again, 3 employees all at the registers. The male employee is talking to a customer. We wait our turn. We wait again after the customer leaves. Not a damn single hello, I am sorry, NOTHING!
Nick E.They knew I was returning after close and could have better explained the on line check in process. It was very confusing for someone my age. .
laurie B.Well.....if I could rate this place for beyond horrible customer service, I would have! Upon walking in, I had patience. Walked two employee femalea chat away. Both made eye contact with us multiple times as we and another customer stood at the counter. Neither one acknowledged us or the guy in front of us. Both continued to chat away ignoring us. 5 minutes goes past, I am staring at the clock and finally, I said, "screw it" I asked the lady to call for help and she did. Such a damn shame a customer had to ask for help! Then, slow poke man comes waddling along, taking his sweet ass time. Didn't seem like he was happy. Personality needs work! Every time we come to this location, we always have problems. No one seema thrilled to be working at this location.
Nicholas E.Very friendly service
Phillip K.Unorganized. Poor communication. Failed to provide proper receipts. Unsatisfactory experience.
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