Customer Reviews for Krueger True Value
(U-Haul Neighborhood Dealer)

1,683 reviews

999 Winneconne Ave   Neenah, WI 54956

(920) 486-6937

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(920) 486-6937

999 Winneconne Ave
Neenah, WI 54956

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–2 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This location is great and is usually who we use. Limited availability of larger trucks but has always been a good truck with no mechanical issues

Troy Gray 
Rating:
5.0

This end of the transaction went flawlessly as well. Jim got us through the drop off procedure quickly

William Fleming 
Rating:
5.0

Honestly Kruegers true value always make this the easiest and best way to do this. It's pretty affordable, is so easy to navigate and use, SUPER quick , and every staff member I have worked with has been knowledgeable and all in all I can't think of a way to improve, 10/10 service!!

dakota huey 
Rating:
5.0

Customer did not leave a comment.

Michael Lenz 
Rating:
1.0

Have the furniture pads that were ordered in the truck. Unfortunately I lost about 1 hour of my time and 2 others that were helping me move due to not having these in the truck like they should have been. I am sure it was just an over sight on someone's part but it was very frustrating and I was extremely disappointed as well.

Scott Tomczyk 
Rating:
5.0

Person checking me in was very friendly and helpful. Very smooth transaction.

Scott Harrington 
Rating:
3.0

Customer did not leave a comment.

Hannah Leduc 
Rating:
5.0

Clean up the floorboards and make sure it’s got a full tank of fuel. The vehicle had less than 3/4 of a tank of fuel. The floorboards were dirty. There was crumbs from something all over in the cupholders it needed some maintenance.

arther nelson 
Rating:
5.0

Convenient.

John Houdek 
Rating:
5.0

Everything went well, from check-in through return. Kruegers always has what I need. They are very helpful and professional

Frank Stainton 
Rating:
5.0

Perfection Movers were also great!

Aaron Gretebeck 
Rating:
5.0

Customer did not leave a comment.

Eric Kavanaugh 
Rating:
5.0

The back door was frozen shut, we were able to open it after a couple of tries

LUIS HATCHETT LOPEZ 
Rating:
4.0

Customer did not leave a comment.

Gary Zaug 
Rating:
4.0

Customer did not leave a comment.

ERIC REED 
Rating:
1.0

Did not tell us about the cash deposit over the phone and when I gave my card it didn't work. Had to make reservation online while in store

Shauna Wright 
Rating:
5.0

Customer did not leave a comment.

Rolland Nail 
Rating:
5.0

Customer did not leave a comment.

John Page 
Rating:
4.0

The truck ran very poorly, likely needs a tune up. Luckily, I was only driving in town.

ANNE WESTBROOK 
Rating:
5.0

Great customer service

Alexander Dallas 
Rating:
5.0

great guy great hardware store great rental love it I am a regular renter need rentals yearly thank you uhaul

ROBERT VANDYKE 
Rating:
5.0

None at this time.

Dale Wundrow 
Rating:
5.0

Customer did not leave a comment.

John Ferstler 
Rating:
4.0

Customer did not leave a comment.

Tony Brickham 
Rating:
5.0

Customer did not leave a comment.

Gary Michalkiewicz 
Rating:
5.0

Always great customer service!

Roy Fine 
Rating:
5.0

Customer did not leave a comment.

Joe Heath 
Rating:
5.0

Customer did not leave a comment.

Terri Woodside 
Rating:
5.0

Customer did not leave a comment.

TODD HEBBRING 
Rating:
5.0

I had issues with the trailer leaking and the lights flickering from NC to Wisc and the gentleman was helpful and issued me a small refund just for my troubles. They always go above and beyond here.

Andy Schleich 
Rating:
5.0

Great

John Page 
Rating:
5.0

Fix your website. I tried for 45 minutes to check out the truck on it. I had to wait for the store to open to get the truck. Waisted more than 90 minutes while people were waiting for me to get it so they could start loading it. Very bad corporate online experience.

Gary Theabo 
Rating:
5.0

Consider back up cameras in trucks. I'm old school, so I did fine with mirrors, but with newer cars all having rear facing cameras in them, it would be especially useful in a truck like this.

Karen Miller 
Rating:
5.0

Customer did not leave a comment.

Matthew Dittburner 
Rating:
5.0

Used many times

John Page 
Rating:
5.0

Customer did not leave a comment.

David Fenske 
Rating:
5.0

Service was top notch. Vehicle perfect for my need. Price fair. Thank you!!!

AARON FROLAND 
Rating:
5.0

Customer did not leave a comment.

greg ziegiler 
Rating:
5.0

Customer did not leave a comment.

Stanley Stoehr 
Rating:
5.0

Customer did not leave a comment.

KEVIN Nystedt 
Rating:
4.0

Customer did not leave a comment.

tomas Conn 
Rating:
2.0

The truck was dirty. The dolly was disconnected before i drove it. Uhaul over charged me for no reason

Dakota Rutter 
Rating:
5.0

Keep up the good work 💪

lenny robbins 
Rating:
5.0

Customer did not leave a comment.

Jeff Wooley 
Rating:
5.0

Customer did not leave a comment.

Robert Stuehler 
Rating:
5.0

Customer did not leave a comment.

PETER ZEDDIES 
Rating:
1.0

Customer did not leave a comment.

ROBERT BOUSHLEY 
Rating:
3.0

I was one hour past on my return time and was still charged for an additional day. You should consider changing this policy and prorate the rental charges by hour or half day.

arnie kloth 
Rating:
5.0

Excellent experience with this rental location specifically.

Tyler Balzer 
Rating:
5.0

Customer did not leave a comment.

Casey Eichhorn 
Rating:
5.0

Customer did not leave a comment.

Rich Janowski 
Rating:
5.0

Customer did not leave a comment.

Benjamin Flaskrud 
Rating:
5.0

Customer did not leave a comment.

Christina Zant-Luke 
Rating:
4.0

Customer did not leave a comment.

Mackenzie Jack 
Rating:
5.0

Customer did not leave a comment.

Camera Wright 
Rating:
5.0

Father and Son at this spot are awesome

John Ferstler 
Rating:
5.0

Excellent job thanks

lenny robbins 
Rating:
5.0

Great service! The owner of Krueger's came out and gave me a hand getting the U-Haul back into a parking spot!

Lorenzo Pisan 
Rating:
4.0

There was no gas in the Uhaul at pick up. There were blankets and a dolly left in the Uhaul from the previous rental. I think I was charged way more than advertised.

Jessica Tenor 
Rating:
5.0

Customer did not leave a comment.

Kristina Pagel 
Rating:
5.0

Customer did not leave a comment.

MAX AMEY 
Rating:
2.0

Our truck was not there we had to use a smaller truck that was not inspected prior to taking it next from another returning client.

Sue Lee 
Rating:
5.0

Customer did not leave a comment.

Scott Reif 
Rating:
5.0

Wiring harness apparently was dragged prior to me picking up. Hardware store supplied proper parts and i fixed w new cord

KENYON HOLLAND 
Rating:
4.0

Trailer running lights did not work. When I asked the agent he said don't worry about it, the brake lights worked. I find this disregard for safety troubling.

Russell Moder 
Rating:
3.0

Customer did not leave a comment.

Kenneth Naccaratto 
Rating:
2.0

inside was dirty and the prior person did not fix blankets in back

Stacey Kurland 
Rating:
4.0

Customer did not leave a comment.

Matt Vescio 
Rating:
4.0

Overall went good. Pick up location was great to work with. Only problem was that original truck had engine light on. It ran but without knowing why it was on, preferred not to use. They did have another 20 foot truck to use so it just delayed my departure. No break-downs and side mirrors were easy to use. The air conditioning worked well as it was a very hot day. Very impressed with pick up location selection and ease of parking.

Richard Rothe 
Rating:
5.0

Customer did not leave a comment.

Debra Franckowiak 
Rating:
5.0

Nothing. Nice experience.

JEFF SCHEFFLER 
Rating:
5.0

Your self truck share serve app was complete useless. This delayed my project by 90 minutes waiting for store to open. The staff in the store was lovely, so no complaints about them. The tuck itself had a cracked side mirror and hadn’t been dusted out in forever; smelled bad.

Michael Cyrus 
Rating:
4.0

Customer did not leave a comment.

Dawn Mason 
Rating:
5.0

Customer did not leave a comment.

JULIE TRAMS 
Rating:
5.0

Customer did not leave a comment.

Steven Thompson 
Rating:
5.0

Customer did not leave a comment.

Brenda Rolf 
Rating:
4.0

Customer did not leave a comment.

PAUL ROTH 
Rating:
5.0

Customer did not leave a comment.

Anthony Woolf 
Rating:
5.0

These guys are awesome. I needed the trailer for a little bit longer and they easily accommodated my request.

Angela Huff 
Rating:
4.0

Customer did not leave a comment.

Kylie Morris 
Rating:
5.0

Customer did not leave a comment.

Chad Welhouse 
Rating:
5.0

Customer did not leave a comment.

ARICKA HOPPE 
Rating:
1.0

Customer did not leave a comment.

Jacob Grosskopf 
Rating:
4.0

It was the worst trailer I ever pulled. Excessive bouncing regardless of speed. Over inflated tires? Rented a same size trailer one week prior, no problems.

Rod Erickson 
Rating:
4.0

The lights on the trailers didn’t work properly. I tried both trailers .

DAN SOBCZAK 
Rating:
5.0

I would change nothing. Super friendly staff and great service.

Carlene Berner-Milner 
Rating:
3.0

The pricing vs advertising price is damn near criminal. Not enough pre information on picking up trucks after hours. Will not recommend or use again.

Jeffrey Holm 
Rating:
5.0

Customer did not leave a comment.

Mark Sorenson 
Rating:
5.0

Customer did not leave a comment.

Paul Steger 
Rating:
5.0

Customer did not leave a comment.

SCOTT PIETILA 
Rating:
5.0

Customer did not leave a comment.

Vanessa Bustamante 
Rating:
5.0

We were able to drop off the trailer after-hours as there was a mix-up with the closing times. The staff checked it in the next day and emailed me a confirmation receipt. Quick and painless!

Samantha Majeski 
Rating:
4.0

Customer did not leave a comment.

Hannah Stahmann 
Rating:
3.0

I had to sweep out the truck I had a dish pan full of dirt. Their was sticky soda around the inside cab which should be stairlized after each use for covid. The dolly was missing. When I told them about my concerns they had NO reaction

DUANE HUSS 
Rating:
2.0

Customer did not leave a comment.

Gregory Mckenzie 
Rating:
5.0

Customer did not leave a comment.

Lori Spencer 
Rating:
5.0

Love Kruger Hardware popcorn is great. owner is so cool love so many things about this place. always works with us super customer pleasing and super friendly

ROBERT VANDYKE 
Rating:
5.0

Customer did not leave a comment.

Darius Banks 
Rating:
5.0

I picked this location as I know the owner of the hardware store and they are a beacon in the community

Dan Springhetti 
Rating:
5.0

Customer did not leave a comment.

Christopher Tracy 
Rating:
1.0

Unorganized. Poor communication. Failed to provide proper receipts. Unsatisfactory experience.

Privacy Request  |  First Impressions 
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