Customer Reviews for Krossgold
(U-Haul Neighborhood Dealer)

638 reviews

112 13 St N   Lethbridge, AB T1H2R4

(587) 787-1512

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(587) 787-1512

112 13 St N
Lethbridge, AB T1H2R4

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Carl L. 
Rating:
4.0

Customer did not leave a comment.

Brandon D. 
Rating:
3.0

Customer did not leave a comment.

Jared H. 
Rating:
4.0

Good guy, listened to the problems I had at pickup and did what he could to ease my mind.

Jason P. 
Rating:
5.0

All good!

Jaimie M. 
Rating:
5.0

Very helpful man

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Maryanne S. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Dominic C. 
Rating:
5.0

Very good service

Darryl J. 
Rating:
5.0

It could be a bit easier to find out what trailer ball size and light plug required for towing. Like make it obvious on the rental page. Not hidden in other places. The owner of this location is a pro and super friendly

Marvin F. 
Rating:
1.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Quick and easy pick up and drop off!!! Will use again!!!!

Craig C. 
Rating:
5.0

Love this location and the people who run it!!!

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

Rosemary A. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Deanna N. 
Rating:
1.0

When I tried to explain I wanted a 24 hr rental he called me a stupid idiot

Tamara M. 
Rating:
3.0

It's no offense to you guys, I understand that you want to be safe with your vehicles. The downside is that the whole process is very tedious and irritating. Your website tends to glitch out and not work properly for the location, making the pickup and drop off process much much longer than 15 minutes as advertised. I spent almost 35 minutes just trying to get the website to work when dropping off the vehicle. 😅

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Rosemary A. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

Rene S. 
Rating:
5.0

PAY YOUR VENDORS FOR MAINTENANCE PAY YOUR VENDORS FOR MAINTENANCE PAY YOUR VENDORS FOR MAINTENANCE

Amanda B. 
Rating:
5.0

The cargo area was a bit messy. I wonder if it had been swept. I used a tarp when hauled messy things. Also the gas was not full which was acknowledged when I picked it up. When I finished I filled it at Canadian Tire which is right next door. Too complicated to estimate how much I should have pumped into the tank. No credit given for filling as far as I can see. Maybe I missed something. Overall I like this rental location and will be back.

William J. 
Rating:
5.0

Customer service was so amazing. Staff was knowledgeable on the equipment so they assisted me decide on what to with regards to choice.

AKASI A. 
Rating:
5.0

Only weird thing was the store had all kinds of random things for sale inside like wigs and other weird stuff for sale. Didn't seem like one buisness at all.

David R. 
Rating:
5.0

Truck was missing a fuse. Was not able to drive at night on my first night with the truck. Had to buy 15amp fuse in the morning so the truck had running lights at night and on trailer. Not safe and added stress to the trip.

Rory W. 
Rating:
5.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

Rosalind H. 
Rating:
5.0

Staff was efficient, friendly and appeared knowledgeable. Equipment was perfect for what we did. Over the years I have had two GM vans that I found to be outstanding vehicles. The one I rented reminded me why I found them outstanding. If I need a van again during this move we are making I will rent from you.

William J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

It was a good experience. The business operator is obviously invested in the business and it shows.

John F. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very professional. Very friendly service Fast registration and easy transaction Very helpful and explained everything clearly Safety first attitude. Will go there next time I have moving needs.

hugh R. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
3.0

Lights on trailer did not work properly, we could only get 1 side to work.

Karyl O. 
Rating:
5.0

Customer did not leave a comment.

Allyssa A. 
Rating:
5.0

Customer did not leave a comment.

Mervyn D. 
Rating:
5.0

Great customer service, loved the early pick/self-pick option for the early morning. Was an easy experience overall.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B. 
Rating:
3.0

Pick up was 930 am, we called the owner of the business left a message and no call. Wife called u haul and they had to contact him. We finally got our rental 15 - 20 mins later. Get a call the next day stating trailer was never pick up .when I have proof it was picked by receipt and contract husband signed. Never again will I rent a u haul . Never I have I ever had to deal with such confusion before.

Ted J. 
Rating:
5.0

Staff were courteous and helpful. Altogether as good an experience as one can have while moving. As for moving itself? Ah, not so much.

Aubrey T. 
Rating:
5.0

No complaints, was a great value and service.

John O. 
Rating:
5.0

The owner went way beyond expectations to help me with a emergency situation. Working overtime and after hours. Even though I was a new customer he treated me like a longtime personal friend. I greatly appreciate his help.

John H. 
Rating:
5.0

Very friendly and professional. Happy to help and personable.

Sharlene F. 
Rating:
5.0

I requested a drop off to pincher creek and was moved here. Had to pay for additional gas and drive an extra 1 hour out of pocket. Very unimpressed my reservation was changed.

Laura M. 
Rating:
5.0

In my opinion there is nothing more you need to do just keep on doing what you are doing now. Jim culver

James C. 
Rating:
3.0

Spell the name of the location correctly

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Katherne S. 
Rating:
5.0

Thank you

Balamurugan G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Charlie V. 
Rating:
5.0

Customer did not leave a comment.

ABDELAAZIZ E. 
Rating:
3.0

Customer did not leave a comment.

dean K. 
Rating:
3.0

We were told on the phone we could pick up at 9 am. Went to pick up and not open until 9:30 and had to wait a half hour in the parking lot.

Leslie L. 
Rating:
3.0

The gentleman at the pickup location was quite friendly, however my truck was not clean. The back of the truck as well as the cab were quite dirty. The cab was extremely dirty which is bad considering we are in a pandemic & cleanliness is paramount in stopping the spread of germs. The truck was low on engine oil & the drivers side windshield wiper was broken.

Constance T. 
Rating:
5.0

The agent was very friendly and helpful even with slight changes. Will definetely use this place again!

Jeanine Kaye T. 
Rating:
3.0

I was actually quite disappointed. The air-conditioning did not work in the truck. The mirror was broken, which gives a distorted view, and makes backing up kind of tricky.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
3.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Excellent staff.

ARTHUR S. 
Rating:
5.0

Can't say enough about how helpful and friendly this location is…equipment always ready and in good working order.

Tomas N. 
Rating:
5.0

The man who helped me was so wonderful. He was kind, respectful, and helpful.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
3.0

Customer did not leave a comment.

Cory H. 
Rating:
3.0

No signage so was a bit difficult find. Had to phone the shop and get directions.

Robyn C. 
Rating:
5.0

I enjoy doing business here. Friendly, professional, and efficient.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Open earlier would be nice

CAROLYN W. 
Rating:
5.0

Best service and recommendations according to our need.

Harsh P. 
Rating:
5.0

Nothing, great place

ANDREA V. 
Rating:
3.0

If a customer pays with debit and gets money back they have to drop truck off during operating hours or get check mailed I was not informed of this

Tami G. 
Rating:
5.0

Excellent service & easy to rent cube bans. Staff is courteous & awesome to deal with.

David M. 
Rating:
4.0

Customer did not leave a comment.

jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Maxwell M. 
Rating:
5.0

The service at this location was quick and friendly. The only truck issue I had was the driver side windshield wiper left a mess.

Marlene A. 
Rating:
5.0

Customer did not leave a comment.

Frances T. 
Rating:
5.0

Great job

Tanner C. 
Rating:
4.0

None

Wade L. 
Rating:
3.0

Customer did not leave a comment.

Edward J. 
Rating:
3.0

The location is a little tricky to find, as you have to wind through some parking lots. Putting up some direction signs, if allowed, would be an asset. The staff was great. We didn't have a reservation, but they gave us the truck we needed right away. The layout of the building & yard is great once you find it. Vehicles are well maintained and clean.

GARNET H. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Great truck lots of power And great for long distance. We just put on 500 k . Maybe check tires for travel in British Columbia requires snow tires until April 30 th. Not sure if these are rated as snow?

David M. 
Rating:
5.0

Customer did not leave a comment.

Isabel Greta F. 
Rating:
5.0

Fix your online service. It was impossible for us to pick up our unit online on the day we wanted and had to wait until the next day when the business was open. We've rented from U-haul several times in the last 3 years and the experience has been nothing short of stressful every time except 1 when we dealt with an actual human being. Your online check in is a complete fail.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Sharla M. 
Rating:
5.0

Felix was compassionate and understanding of my needing a unit quickly and after hours . He did it all in light speed over the phone and I couldn't be more appreciative. Thanks U Haul.

Linden R. 
Rating:
5.0

Customer did not leave a comment.

Hyrum J. 
Rating:
4.0

Could use some oil on the wheel strapdown ratchets.

Maurice I. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Aman Y. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

The location was great. However the equipment had not been swept out, we had to do that. The trailer did not have a jack on it which was cumbersome when the trailer was full. We would suggest that all trailers have a jack installed on them

Terrance L. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
2.0

Less clutter or other personal belongings. Selling wigs and wine isnt ideal for renting a uhaul. Or not speaking clear english is hard as well. While dealing with customers he needs to turn his personal laptop of so people can understand him clearly...

John B. 
No reviews have been submitted for this location.

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