Customer Reviews for Krossgold
(Distribuidor de U-Haul del vecindario)

625 comentarios

112 13 St N   Lethbridge, AB T1H2R4

(587) 787-1512

Horarios de la ubicación

  • Lun.- jue.: 9:30 a. m. - 6:30 p. m.
  • Vie.- sáb.: 9:30 a. m. - 5:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(587) 787-1512

112 13 St N
Lethbridge, AB T1H2R4

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- jue.: 9:30 a. m. - 6:30 p. m.
  • Vie.- sáb.: 9:30 a. m. - 5:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
5.0

Quick and easy pick up and drop off!!! Will use again!!!!

Craig C. 
Clasificación:
5.0

Love this location and the people who run it!!!

Sharon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna N. 
Clasificación:
1.0

When I tried to explain I wanted a 24 hr rental he called me a stupid idiot

Tamara M. 
Clasificación:
3.0

It's no offense to you guys, I understand that you want to be safe with your vehicles. The downside is that the whole process is very tedious and irritating. Your website tends to glitch out and not work properly for the location, making the pickup and drop off process much much longer than 15 minutes as advertised. I spent almost 35 minutes just trying to get the website to work when dropping off the vehicle. 😅

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene S. 
Clasificación:
5.0

PAY YOUR VENDORS FOR MAINTENANCE PAY YOUR VENDORS FOR MAINTENANCE PAY YOUR VENDORS FOR MAINTENANCE

Amanda B. 
Clasificación:
5.0

The cargo area was a bit messy. I wonder if it had been swept. I used a tarp when hauled messy things. Also the gas was not full which was acknowledged when I picked it up. When I finished I filled it at Canadian Tire which is right next door. Too complicated to estimate how much I should have pumped into the tank. No credit given for filling as far as I can see. Maybe I missed something. Overall I like this rental location and will be back.

William J. 
Clasificación:
5.0

Customer service was so amazing. Staff was knowledgeable on the equipment so they assisted me decide on what to with regards to choice.

AKASI A. 
Clasificación:
5.0

Only weird thing was the store had all kinds of random things for sale inside like wigs and other weird stuff for sale. Didn't seem like one buisness at all.

David R. 
Clasificación:
5.0

Truck was missing a fuse. Was not able to drive at night on my first night with the truck. Had to buy 15amp fuse in the morning so the truck had running lights at night and on trailer. Not safe and added stress to the trip.

Rory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind H. 
Clasificación:
5.0

Staff was efficient, friendly and appeared knowledgeable. Equipment was perfect for what we did. Over the years I have had two GM vans that I found to be outstanding vehicles. The one I rented reminded me why I found them outstanding. If I need a van again during this move we are making I will rent from you.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

It was a good experience. The business operator is obviously invested in the business and it shows.

John F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Very professional. Very friendly service Fast registration and easy transaction Very helpful and explained everything clearly Safety first attitude. Will go there next time I have moving needs.

hugh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
3.0

Lights on trailer did not work properly, we could only get 1 side to work.

Karyl O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyssa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mervyn D. 
Clasificación:
5.0

Great customer service, loved the early pick/self-pick option for the early morning. Was an easy experience overall.

Lisa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
3.0

Pick up was 930 am, we called the owner of the business left a message and no call. Wife called u haul and they had to contact him. We finally got our rental 15 - 20 mins later. Get a call the next day stating trailer was never pick up .when I have proof it was picked by receipt and contract husband signed. Never again will I rent a u haul . Never I have I ever had to deal with such confusion before.

Ted J. 
Clasificación:
5.0

Staff were courteous and helpful. Altogether as good an experience as one can have while moving. As for moving itself? Ah, not so much.

Aubrey T. 
Clasificación:
5.0

No complaints, was a great value and service.

John O. 
Clasificación:
5.0

The owner went way beyond expectations to help me with a emergency situation. Working overtime and after hours. Even though I was a new customer he treated me like a longtime personal friend. I greatly appreciate his help.

John H. 
Clasificación:
5.0

Very friendly and professional. Happy to help and personable.

Sharlene F. 
Clasificación:
5.0

I requested a drop off to pincher creek and was moved here. Had to pay for additional gas and drive an extra 1 hour out of pocket. Very unimpressed my reservation was changed.

Laura M. 
Clasificación:
5.0

In my opinion there is nothing more you need to do just keep on doing what you are doing now. Jim culver

James C. 
Clasificación:
3.0

Spell the name of the location correctly

Matt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherne S. 
Clasificación:
5.0

Gracias

Balamurugan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDELAAZIZ E. 
Clasificación:
3.0

El cliente no dejó un comentario.

dean K. 
Clasificación:
3.0

We were told on the phone we could pick up at 9 am. Went to pick up and not open until 9:30 and had to wait a half hour in the parking lot.

Leslie L. 
Clasificación:
3.0

The gentleman at the pickup location was quite friendly, however my truck was not clean. The back of the truck as well as the cab were quite dirty. The cab was extremely dirty which is bad considering we are in a pandemic & cleanliness is paramount in stopping the spread of germs. The truck was low on engine oil & the drivers side windshield wiper was broken.

Constance T. 
Clasificación:
5.0

The agent was very friendly and helpful even with slight changes. Will definetely use this place again!

Jeanine Kaye T. 
Clasificación:
3.0

I was actually quite disappointed. The air-conditioning did not work in the truck. The mirror was broken, which gives a distorted view, and makes backing up kind of tricky.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
5.0

Excellent staff.

ARTHUR S. 
Clasificación:
5.0

Can't say enough about how helpful and friendly this location is…equipment always ready and in good working order.

Tomas N. 
Clasificación:
5.0

The man who helped me was so wonderful. He was kind, respectful, and helpful.

Nicholas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cory H. 
Clasificación:
3.0

No signage so was a bit difficult find. Had to phone the shop and get directions.

Robyn C. 
Clasificación:
5.0

I enjoy doing business here. Friendly, professional, and efficient.

Jason S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

Open earlier would be nice

CAROLYN W. 
Clasificación:
5.0

Best service and recommendations according to our need.

Harsh P. 
Clasificación:
5.0

Nothing, great place

ANDREA V. 
Clasificación:
3.0

If a customer pays with debit and gets money back they have to drop truck off during operating hours or get check mailed I was not informed of this

Tami G. 
Clasificación:
5.0

Excellent service & easy to rent cube bans. Staff is courteous & awesome to deal with.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell M. 
Clasificación:
5.0

The service at this location was quick and friendly. The only truck issue I had was the driver side windshield wiper left a mess.

Marlene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances T. 
Clasificación:
5.0

Great job

Tanner C. 
Clasificación:
4.0

Ninguno

Wade L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward J. 
Clasificación:
3.0

The location is a little tricky to find, as you have to wind through some parking lots. Putting up some direction signs, if allowed, would be an asset. The staff was great. We didn't have a reservation, but they gave us the truck we needed right away. The layout of the building & yard is great once you find it. Vehicles are well maintained and clean.

GARNET H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

Great truck lots of power And great for long distance. We just put on 500 k . Maybe check tires for travel in British Columbia requires snow tires until April 30 th. Not sure if these are rated as snow?

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel Greta F. 
Clasificación:
5.0

Fix your online service. It was impossible for us to pick up our unit online on the day we wanted and had to wait until the next day when the business was open. We've rented from U-haul several times in the last 3 years and the experience has been nothing short of stressful every time except 1 when we dealt with an actual human being. Your online check in is a complete fail.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharla M. 
Clasificación:
5.0

Felix was compassionate and understanding of my needing a unit quickly and after hours . He did it all in light speed over the phone and I couldn't be more appreciative. Thanks U Haul.

Linden R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hyrum J. 
Clasificación:
4.0

Could use some oil on the wheel strapdown ratchets.

Maurice I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aman Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
3.0

The location was great. However the equipment had not been swept out, we had to do that. The trailer did not have a jack on it which was cumbersome when the trailer was full. We would suggest that all trailers have a jack installed on them

Terrance L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
2.0

Less clutter or other personal belongings. Selling wigs and wine isnt ideal for renting a uhaul. Or not speaking clear english is hard as well. While dealing with customers he needs to turn his personal laptop of so people can understand him clearly...

John B. 
Clasificación:
5.0

Amazing customer service. The manager was fantastic.

Liam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaun S. 
Clasificación:
5.0

Website should work better

Joseph D. 
Clasificación:
5.0

Had to fill windshield washer reservoir, was a nice unit.

WESLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

Felix sent me a text to let me know about the drop off and was very helpful with everything i needed to do when i brought the truck back. Thank-you.

Dale N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUL F. 
Clasificación:
5.0

Very satisfied with the customer service!

Roger N. 
Clasificación:
3.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Excellent service and very clean well kept vehicles.

Brandon P. 
No se han enviado comentarios para esta ubicación.

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