Customer Reviews for Kraftco
(U-Haul Neighborhood Dealer)

163 comentarios

6711 Cantrell Rd   Little Rock, AR 72207

(501) 251-6004

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022: 9:00 a. m. - 2:00 p. m.

Servicios en esta ubicación:

Contáctanos

(501) 251-6004

6711 Cantrell Rd
Little Rock, AR 72207

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022: 9:00 a. m. - 2:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The time slot i had reserved was not explained clearly

JESSICA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

They were so nice, love this location!

Richard E. 
Clasificación:
1.0

Kraftco charged ridiculous fees. My bill was 3 times the normal fee we have paid. We have done this exact rental to the exact location for many years to the Junior League Holiday show and it is always around $50. Our bill was $137. The Janis location is much better. I will NEVER rent from Kraftco again.I am going there tomorrow and question them about the charges.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Quick and easy return. Thanks.

Timothy S. 
Clasificación:
5.0

Friendly staff, efficient. Helped hook up, checked lights, away I went.

RANDALL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy B. 
Clasificación:
2.0

The people at this location were NOT HELPFUL AT ALL. Then on top of that I call uhaul customer service and they were worse. Once I finally got in the truck I was fine but NO ONE was trying to help me. It took me an hour to get in the truck because I didn't have help.

Broderick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory G. 
Clasificación:
5.0

Very friendly and helpful

Judy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHUCK K. 
Clasificación:
4.0

Kraftco is excellent.

John P. 
Clasificación:
5.0

Great customer service! Easy to rent.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
2.0

Feel like I got overcharge

Willie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Nothing really. Friendly staff and very helpful.

Bret S. 
Clasificación:
5.0

They associates that checked me in were wonderful!! Answered all my questions with patience and good humor and made it a breeze. ¡Gracias!

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey G. 
Clasificación:
3.0

Wondering why 4 days later and I still haven't received my refund back just rediculous after moving every dollar counts shouldn't have to wait a week will never use uhaul again

James H. 
Clasificación:
5.0

I was pleasantly surprised at the comfort of the truck I rented—much nicer to drive than I expected from past rentals; and the renters were a delight to deal with.

Clarence G. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denai W. 
Clasificación:
5.0

professional, friendly, fast

Maysam Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darla J. 
Clasificación:
5.0

The gentlemen that helped us with the U-Haul rental was great! Great customer service.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

Everything was great

Steven F. 
Clasificación:
4.0

I would suggest more stores like this one and I would advise closing the location on Kanis. The store is trashy and the people that work there are awful. You should really check in on that location. They spend more time picking at each other's hair than they do focusing on the customers. Even double charged me and thought they would get away with it. I have disputed the charge with my credit card company.

wisener N. 
Clasificación:
3.0

I still have not been contacted or reimbursed for the utility dolly that was not on the truck when I picked it up using the 24/7 service. The pick up time was 8:00 am but the location was not open until 9:00 am so no ability to get the dolly. Back breaking work without the dolly.

Andrew I. 
Clasificación:
5.0

Just do what you did for me and you will have to get a larger location

RICHARD S. 
Clasificación:
5.0

Employees were very nice

Carlos O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
5.0

I have rented at returned trailers in Little Rock and elsewhere in the country, and Kraftco has been my best experience. They didn't have the trailer I needed on their lot, but they brought one in with their truck. They were very pleasant and helpful. Kraftco will be my exclusive source for U-Haul trailers in Little Rock.

Cindy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory B. 
Clasificación:
5.0

Kraftco is the best, and I'm glad they started providing U-Haul service at this landmark community hardware store!

Carson C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
2.0

Not willing to help out at all when checking in and very rude

Jeremy G. 
Clasificación:
5.0

Not charge me a $20 fee when I did the return online...

Eli D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shakira M. 
Clasificación:
3.0

I called bc I shadered my phone and it would not let me check truck in before hours of operation so I was charged for after hour return. I also brought truck back with the same amount of fuel than when I picked it up but was charged for 5 gal of gas.

Rebeca W. 
Clasificación:
5.0

William was very Helpful, thank You!!

Marty G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carley B. 
Clasificación:
1.0

I got a faulty uhaul with a door that didn't close after a couple of tries. i took it to the dealer he tried to close the door but couldn't and i think he broke it even more. he told me to go to the maintenance center to fix it even though he could have given me another truck. i took it there lost 3 hours on my rental. then was charged for that time and for the extra mileage. i am very disappointed.

Islam E. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael K. 
Clasificación:
3.0

When I reserved the truck and equipment, I included a furniture dolly to help us move an upright piano. At pickup, Kraftco said they did not have any furniture dolly's. They said I could drive to another UHAUL location about 5 miles away. Not only did I not have time to do that (with friends waiting to help us move), but it would have added unnecessary mileage and difficulty to take the truck just for a furniture dolly. I told them they should have let me know they didn't have everything on hand that I reserved. Especially if they were referring me to drive to a nearby UHAUL. I would have simply made a reservation from another location in order to get everything I needed. Then they said they could sell me a furniture dolly. I had no choice and had to pay $31. Also, I realized we did not return all the blankets. I called and was told four were not returned but he would hold the ticket open until I returned them. We found three which I brought back. He said “maybe they were miscounted when previously bagged.” But when I checked my email saw that he counted us as missing four blankets. Very frustrating.

Christopher L. 
Clasificación:
5.0

No

Elizabeth S. 
Clasificación:
5.0

Friendly and helpful staff made my experience at this location pleasant and simple.

angel M. 
Clasificación:
5.0

Best U-Haul ai ever drove!

WHITNEY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Akhilesh K. 
Clasificación:
5.0

Excellent service with a smile 😊 will be back

Elmo R. 
Clasificación:
3.0

Your staff are either overworked or just bored...

Greg H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristopher T. 
Clasificación:
5.0

I made my reservation over the phone. I had not yet downloaded the App. After i downloaded the app. the reservation did not show in my app. I wanted to change the pickup date for an earlier day. I did that though the 800 number. When I changed the pickup date, the location was changed too.

Charles D. 
Clasificación:
5.0

Nothing- Excellent'n

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
2.0

Tow Dolly had a problem with right indicator, store did not had any alternative. They booked a dolly on another store, at higher cost. Staff had very little idea about line items charged on the invoice. They tried to reach help desk, but no luck class connecting. Ended up spending 3 times more than what was provided on intial quote. Overall I fell that made a terrible mistake by choosing uhaul.

Balaji M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jon J. 
Clasificación:
5.0

Very friendly and efficient!

Jeff S. 
Clasificación:
5.0

Very efficient and nice truck

David B. 
Clasificación:
5.0

Close to my work so it's really convenient!

richard C. 
Clasificación:
5.0

For an old timer like me the after hours check in was hard. I only recently got a smart phone so didn't do the video. Fortunately Krafco had cameras and could document my return. You are working with a Little Rock treasure in Krafco. Their customer service is excellent!

Burnus Chip P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia M. 
Clasificación:
5.0

Valet Service

Sally B. 
Clasificación:
5.0

Dropped off after hours. Clearly marked drop off box and instructions

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

Kraftco U-haul service is awesome. Quick in and out. Full attention. Great.

Jody C. 
Clasificación:
5.0

This location was good, however the phone customer service rep that I spoke with to gather my information and card number was rude and . short with me when I asked her questions. I didn't see a place anywhere to comment on that so I'm doing it here.

diannal T. 
Clasificación:
5.0

Extremely helpful staff! I was informed to the full extent and provided with all the necessary details!

oleg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth K. 
Clasificación:
5.0

Really good location and very easy process overall

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shelby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
4.0

Everyone at store was very nice and helpful.

tj P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna H. 
Clasificación:
5.0

Need to clean inside.

pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emrah U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

Nothing follows

KURT E. 
Clasificación:
5.0

The van was in ok shape but dirty and needs some repairs. It was squeaky and creaky, passenger door popped when opening. The windshield was filthy. Every other U-Haul I have ever gotten has been clean and ready to go. Overall it did the job.

Chad O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela W. 
No se han enviado comentarios para esta ubicación.

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