Customer did not leave a comment.LEILA A.
Customer Reviews for Kootenay Car Care Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was awesome. Great to deal with and easy pick up and drop off. Really recommendDAVID H.
Customer did not leave a comment.JASON M.
Customer service goodCORINNE S.
Customer did not leave a comment.Daryl N.
Customer did not leave a comment.Joanne M.
Everything was fast and easy. Went greatAddelyn C.
Very clean unit, with friendly helpful service.Terry H.
Customer did not leave a comment.JACQUELINE F.
Staff was wonderful!!CORINNE S.
Customer did not leave a comment.Eric A.
They are are great business to deal with .DAVID B.
Did a night drop and was super easy.JESSICA T.
Customer did not leave a comment.David B.
Customer did not leave a comment.Debby K.
Customer did not leave a comment.Bryan C.
The truck may not have been super clean but clean enough and worked very well. The staff were super!!! I changed my reservation more than once and they were so patient, I really appreciated all their help!!Cheryl J.
Make drop charges at another location more user friendly,Rod S.
Nothing really. The staff here is thorough, responsive, helpful, and honest. What more could I ask?Stuart S.
All is goodCORNEL H.
Customer did not leave a comment.Stephen P.
Excellent customer service, I highly recommend this u-haul outlet.Laura D.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.RICHARD M.
The service we received was excellent. Very friendly n was there for us when we needed them ðŸ'ðŸ'ðŸ'Michelle C.
I was double charged for returning a 5x9 trailer out of town but the contract clearly says only 5x8 trailers are subject to the extra charges in this cases.HEATH P.
Can't think of a thing.Erwin V.
Customer did not leave a comment.Gordon K.
Quick, efficient and reasonable. I find nothing uhaul could do to improve.JANICE D.
WE dropped of at location we had requested but was told it was the wrong location....extra charge ($208) for that, we also dropped off on correct date/time but were charged $440 for that .......what gives anyway??? Once noted the trailer was Grand Forks but the truck was Osyoos but why would you drop at different locations....anyway the extra charges made our rental over 4000.00USD so not pleased at all.phil R.
Customer did not leave a comment.Buffy T.
cargo trailer was perfect for my needs, very easy to tow.Darryl F.
Customer did not leave a comment.ARTHUR N.
Customer did not leave a comment.JOHN B.
Keep up great work!!PERVIZ N.
Very helpful staff. Good location.RICHARD W.
Prompt, attentive, helpful, knowledgable, good communicator, easy-going. No-fuss experience. Excellent. Couldn't be better.STUART S.
Customer did not leave a comment.Evan Z.
Customer did not leave a comment.Chad F.
Customer did not leave a comment.Clifford E.
My experience was excellent. Scott and Greg were spectacular. Thanks to the Uhaul Dealer!LEWIS G.
Nothing. Great friendly service.Chris P.
Customer did not leave a comment.Glen D.
Customer did not leave a comment.KRIS J.
Customer did not leave a comment.Grant P.
Customer did not leave a comment.Jason K.
Friendly staff. No problems. Will use this location again.David W.
Everything was fine, no issues with the dropoff or pickup personnel or locationjohnsen K.
Not much it was great service THANKSStanely M.
Customer did not leave a comment.JUSTIN W.
Customer did not leave a comment.Alison A.
Be NICE and have customer service! The man working at the Kootenay Car Care Inc was no only rude but did not help me at all or reassure me once the rental was no useable due to the snow conditions. He gave me attitude once I let him know I didn't even use the rental and said â€œUhaul has a lot of money to refund meâ€ and then he charged me extra for the gas and mileage that I did not even use. I will NEVER go back there or use their services ever again!!! Horrible experience!Hailey W.
awesome support thank youAlex D.
This location was very friendly and helpful with questions I had about another upcoming move.James L.
Customer did not leave a comment.John G.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.Myles D.
Customer did not leave a comment.Conrad K.
Customer did not leave a comment.Adolf J.
I picked up and dropped off from the Grand Forks office, excellent service all around. From the first phone call, to the pick up and drop off. I was very impressed with the customer service at this location.Kristina A.
Customer did not leave a comment.Julia J.
Customer did not leave a comment.james W.
Customer did not leave a comment.Kerri P.
Fantastic customer service. I highly recommend the Grand Forks location of U-Haul.Jack G.
Customer did not leave a comment.Marcus H.
Customer did not leave a comment.Kristy S.
Customer did not leave a comment.Gordon J.
Customer did not leave a comment.Bob S.
Customer did not leave a comment.Lee W.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Lorne S.
This is a small location, returned truck when store closed. A few days later, message comes through that truck was not returned. There were only 4 trucks, before calling customer & causing stress, would have been better to actually check the trucks on the lot. I'm hoping staff learned from the experience.Delia M.
Took a long time to get the truck signed out..... but staff was friendlyDarryl P.
The people there were friendly and helpful.David F.
Customer did not leave a comment.JENNIFER R.
Customer did not leave a comment.Nicole K.
Fast friendly service team made this move stress free! Thx againlen M.
Customer did not leave a comment.Savanna H.
My husband doesn't do the texting on his phone and I was hurt and not as aware and left it for him to do - I did on the Saturday phone the number that had called me as to where to drop it off to say he had dropped it off and she remembered my to my surprise and said they would make a note that he had returned the trailer - however on Monday I did call the Grand Forks location and they said yes there is a trailer here so assume its it - to only get a call an hour or more later saying did you call me about a trailer returned?? and I said yes and she said - it has been reported stolen - and I had to get my reference number which she couldn't bring up by my phone number and asked me information about the trailer and said it looks like they gave you the wrong trailer??? the numbers were 2 apart - and she said she would try and straighten it out - and no call back so we were upset about the rental all the way round! so did the pictures I was texted to approve the trailer not for the trailer we rented?? all in all a bad experience and not our first - so think I will b e hard pressed to us Uhaul again! and when my daughter said she had checked and it should have been $50.00 per day!!!! so not over $600 that we were charged - if she hadn't been at work and unable to help we should have been charged less!John C.
In the middle of our rental we received a text changing our drop off location to a place that was 1 1/2 away from our drop off booking. and although we had 2 other drop off locations much closer, uhaul would not allow us to drop at those locations. I would never recommend using uhaul and will never use them again and have told this experience to many people already. The pickup location change I can understand why it happens, buy the drop off should never change once it was accepted in the booking.jamie J.
Customer did not leave a comment.Wayne H.
Excellent staffCathy F.
Customer did not leave a comment.LES H.
Friendly, helpful, knowledgeable - a great experience.Stuart S.
Sarah was excellent, she came in on day they were closed for us to pickup on long weekend Thank you Sarah @ Kootenay care in Grand Forks BC.don M.
Customer did not leave a comment.Stephen C.
Space may be a bit limited but everything still went wellterry A.
Customer did not leave a comment.Craig L.
On line access is a nightmareJeremy R.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Diane B.
Customer did not leave a comment.Darren R.
Customer did not leave a comment.Kerry R.
Customer did not leave a comment.Shaun L.
Customer did not leave a comment.Richard L.
There won't be a next time .marty W.
Nohere having a location in Grand forks was the only way I could have got down there keep up what you're doing thank you very much cKenneth K.
Displeased about the rental as the vehicle did not fit on the trailer despite being told it would. Wasted a few hundred dollars and about 7 hours of time. Staff was friendly though and the equipment was in working order otherwise.Adam T.
The lady at the front desk was very helpful and professional great experienceDave B.
Customer did not leave a comment.AnnaMarie S.