Customer Reviews for Koontz Inc
(U-Haul Neighborhood Dealer)

662 reviews

625 S M 18   Gladwin, MI 48624
(1 Mile South of M-61, Across from church)

(989) 426-9136

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(989) 426-9136

625 S M 18
Gladwin, MI 48624
(1 Mile South of M-61, Across from church)

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rita is an excellent person to work with. I would recommend her more.

Dale Bettinger 
Rating:
5.0

Customer did not leave a comment.

Scott Furgeson 
Rating:
3.0

Everything was clean, your location easy to get in and out of great location especially if you live there or close by and need a u-haul. Friendly service and willing to help with your u-haul needs. Equipment works great and the pickup process was so easy to navigate on the a weekend as well. Thank You very much for your assistance to make my moving experience a good one..

LINDA FOREHLICH 
Rating:
3.0

It’s was night so Nobody was around, better that way because then I’m not bothered. I wanted to do my pick up in Gladwin but they were closed all week or something so I couldn’t get the truck so that’s why I went to Clare, way out of my way ending up having to be charged more than I wanted…. I arranged for it over two weeks ahead of time and I never received a call when I was told for verification. I ended up having to go to Claire for the truck spending way more money than what I had to…

Dakota Fike 
Rating:
3.0

Uhaul was “clean” but dripping wet from the ceiling to the walls and floor. Had to use cardboard on the floor to keep our boxes from getting wet.

Kyle Sammons 
Rating:
5.0

She was very helpful and processed the paperwork fast and efficient. I will definitely use them again.

Mark Romant 
Rating:
5.0

Customer did not leave a comment.

ROBERT Plotzke 
Rating:
5.0

The agent was excellent. She was so helpful and gracious it was a wonderful experience. I can't thank her enough. Also the agent that called the day before our pick up was excellent as well. The agent at drop off was nice as well.

don gray 
Rating:
5.0

Customer did not leave a comment.

KAREN SUE STEINKRAUS 
Rating:
5.0

Nothing!!! 👍🏼

Neil Yaroch 
Rating:
5.0

Outstanding service! Truly appreciated Rita’s kindness and positive attitude. Very helpful seamless check in/out process. Thank you!

John Riley 
Rating:
3.0

When we returned the vehicle it did not appear they were open, so we used the Key drop box.

Diana Thorp 
Rating:
4.0

Customer did not leave a comment.

Damon Orlando 
Rating:
5.0

Rita is very knowledgeable and a kind person

robert sartell 
Rating:
5.0

The owner was friendly and very helpful,

JAY Hocking 
Rating:
4.0

Customer did not leave a comment.

mary wagner 
Rating:
3.0

Need to be open earlier because using the app to drop off truck was very confusing & was very hard to do

Katrina Baumann 
Rating:
5.0

Customer did not leave a comment.

kevin blair 
Rating:
5.0

Customer did not leave a comment.

chris benedict 
Rating:
5.0

Very friendly staff and very accommodating

habitat restore sison 
Rating:
5.0

Customer did not leave a comment.

Ernest Seebeck 
Rating:
5.0

Really nice people that run the office.

jamie sanchez 
Rating:
5.0

Couldn't have been better. Rita is very helpful. The value of the rental was excellent.

GERALD KENNETH FOWLER 
Rating:
5.0

Thought a dolly would be included with a large truck

Margaret Spearling 
Rating:
5.0

Customer did not leave a comment.

Melissa Hipkins 
Rating:
5.0

Customer did not leave a comment.

Eric Bailey 
Rating:
5.0

Customer did not leave a comment.

Melissa Paser 
Rating:
5.0

Customer did not leave a comment.

Ashley Bukowski 
Rating:
3.0

Used drop off feature on website. Location was closed on weekends.

Matt Riley 
Rating:
5.0

Customer did not leave a comment.

Gary Keller 
Rating:
5.0

Fantastic personelle she was absolutely amazing all around.

anthony wall 
Rating:
5.0

Customer did not leave a comment.

David Neubauer 
Rating:
5.0

GreT customer service and very helpful

April Kirk 
Rating:
5.0

Customer did not leave a comment.

rita Koontz 
Rating:
5.0

Customer did not leave a comment.

Marisa Bailey 
Rating:
5.0

Customer did not leave a comment.

Rynee Dombrowski 
Rating:
3.0

No one available, after hours return.

JOHN BECK 
Rating:
5.0

Customer did not leave a comment.

Richard Mcclenlin-Savoy 
Rating:
5.0

nothing

Dennis Vogel 
Rating:
5.0

Customer did not leave a comment.

pedro ybarra 
Rating:
3.0

There was a negligence at this location of checking the necessary winter fluids before equipment is available for rental I rented a truck from this location I drove it to Alabama and for 18 hours through the huge Christmas blizzard called "winter storm Elliott" (-30° 60 mile per hour winds heavy snow and ice) without windshield fluid The accumulation of ice snow and highway grime on the windshield obscuring the view out causing the aleady treacherous driving conditions to become even more treacherous This was scary and dangerous situation I hope this never happens to anyone else it was such a major amount of distress

nancy burkett 
Rating:
5.0

Customer did not leave a comment.

kyle baker 
Rating:
5.0

Very accommodating and truthful. No surprises and a very moving venture! Good dealer!

benjamin arnold 
Rating:
5.0

Customer did not leave a comment.

MARK GREER 
Rating:
5.0

The phone system is questionable..

William Burden 
Rating:
5.0

Customer did not leave a comment.

wayne WILLIAMS 
Rating:
5.0

Everything was easy and painless

William Cichowski 
Rating:
5.0

Rita was great!

JAMES SPEARS 
Rating:
5.0

Rita was very nice and helpful. She really cares about her customers. I was also able to self-checkin with no problems.

Gerald Fowler 
Rating:
5.0

Talk to the manager about dropping off the truck and she was very helpful.

shanee louchart 
Rating:
5.0

No worries...everything was great

Ruth Akers 
Rating:
5.0

When I pick the truck up it wasn’t clean but it wasn’t dirty. I drove the truck to my destinations and unloaded. I was then build a $25 cleaning fee. The truck was the same as when I picked it up.

CRAIG KULESZA 
Rating:
5.0

?

Bobby Thompson 
Rating:
5.0

Customer service was excellent

Ruth Akers 
Rating:
5.0

Customer did not leave a comment.

Justin Vermilye 
Rating:
5.0

Rita is always great!

RICHARD CAMPEAU 
Rating:
4.0

Customer did not leave a comment.

Gregory Salinas 
Rating:
5.0

Drop off key box seemed to be open or broken. Had to use key pickup lockbox for drop off

John Woods 
Rating:
5.0

Everything was perfect, saleslady was as kind friendly and as helpful as could be. Everything was very clean, nice and well explained!

JAY HOCKING 
Rating:
4.0

Didnt know till I loaded the car on the dolly that the one ratchet was very stiff had to tighten the strap down over than that everything was ok

Gerald Griffith 
Rating:
3.0

Customer did not leave a comment.

JEFF BASINGER 
Rating:
5.0

Customer did not leave a comment.

GERALD RYAN 
Rating:
5.0

Customer did not leave a comment.

Ryan Carr 
Rating:
5.0

Customer did not leave a comment.

THOMAS LENNON 
Rating:
4.0

Customer did not leave a comment.

MATTHEW CLARK 
Rating:
3.0

Limited hours.

Richard Miller 
Rating:
3.0

Customer did not leave a comment.

Danny Justice 
Rating:
5.0

Customer did not leave a comment.

Thomas Kremer 
Rating:
5.0

NOTHING…MY MOVE WAS AWESOME

mary marcum 
Rating:
5.0

This site was great! My only complaint, and I’m sure it isn’t the fault of the site manager, was all the texts and emails. Good grief!

Larry Anderson 
Rating:
5.0

Rita was great! I hugged her for being so welcoming and helpful!

Leslie Hosinski 
Rating:
5.0

The agent at Koontz was very courteous and helpful cudos to her

gary robins 
Rating:
4.0

Customer did not leave a comment.

Mary Foltz 
Rating:
5.0

Customer did not leave a comment.

Paul Padot 
Rating:
2.0

Inspect your trailers for leaks!

Connie Huffaker 
Rating:
5.0

Customer did not leave a comment.

David Blaida 
Rating:
5.0

This is the best Uhaul location I have ever been to. The owner is fantastic. She is very helpful and very friendly. I definitely recommend this location.

Robert Oney 
Rating:
5.0

Customer did not leave a comment.

todd gawel 
Rating:
5.0

Customer did not leave a comment.

todd gawel 
Rating:
5.0

The lady running the location was very helpful in every way including hooking up the dolly to the pick up truck.

charles myer 
Rating:
4.0

Customer did not leave a comment.

William Gersch 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN HOVER 
Rating:
5.0

Very Easy transaction, staff was excellent.

David Cote 
Rating:
5.0

The owner is very personable and made the return process so easy. I definitely recommend this location.

Robert Oney 
Rating:
5.0

Customer did not leave a comment.

Susan Creech 
Rating:
5.0

Customer did not leave a comment.

Thomas Corwin 
Rating:
5.0

Customer did not leave a comment.

TAMMY RUFLI 
Rating:
5.0

Very professional and nice.

Patrick ONeil 
Rating:
5.0

Very nice people

ANDREW JAMES SIRPILLA 
Rating:
5.0

Trailer was very good, Worked 100 percent.

WILLIAM Shubel 
Rating:
4.0

Customer did not leave a comment.

John Goforth 
Rating:
4.0

Customer did not leave a comment.

RICHARD LYLE MILLMINE 
Rating:
5.0

Customer did not leave a comment.

Mark SOMMERS 
Rating:
5.0

I can't honestly imagine how this rental experience could be improved. From reservation to drop off was simple, efficient, and everyone was friendly and helpful.

DAVID BURTON WRIGHT 
Rating:
5.0

Customer did not leave a comment.

MARTIN GERARD LEPPER 
Rating:
5.0

Customer did not leave a comment.

DALE MORAN 
Rating:
5.0

Customer did not leave a comment.

Kevin Malotka 
Rating:
5.0

The worker was the best I only had the trailer a day and my girl had to work the following morning I had no choice but to call that night and leave a message regarding what I was doing. I got a voice mail from her saying everything was fine she was checking the trailer in and if she had any questions she'd call me back. She was more then professional and completely understanding at the fact my girl had to keep her schedule. I will totally be back again when I need another trailer.

JAMES SULZMANN 
Rating:
5.0

Customer did not leave a comment.

Daniel Barren 
Rating:
5.0

Customer did not leave a comment.

JOHN EUGENE KOWALSKI 
No reviews have been submitted for this location.

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