Customer Reviews for Konen Sales & Service LLC
(U-Haul Neighborhood Dealer)

316 reviews

23119 Hwy 57   Kiel, WI 53042

(920) 797-4033

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 797-4033

23119 Hwy 57
Kiel, WI 53042

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent, professional service, I highly recommend!

Pam Weimer 
Rating:
5.0

Customer did not leave a comment.

Donna Blanchette 
Rating:
5.0

This is where I originally wanted to pick up and drop off my truck. They only had a truck my size that could go one way. This location is only 2 miles from my house. From now on I will be calling them directly because he was more helpful than the help desk people who steered me away from this truck.

Todd Fischer 
Rating:
5.0

Customer did not leave a comment.

Jan te Pas 
Rating:
5.0

Customer did not leave a comment.

Dick Hersey 
Rating:
5.0

Always an easy transaction, and often has the needed equipment locally.

Michael Curry 
Rating:
5.0

Customer did not leave a comment.

COREY WILL 
Rating:
5.0

Customer did not leave a comment.

Joel Schuler 
Rating:
4.0

Customer did not leave a comment.

Joyce Childers 
Rating:
5.0

Konen was wonderful to work with! Even though it was.a 50 mile round trip to rent from them, I would do it again.

MaryKay Niedermeyer 
Rating:
4.0

Customer did not leave a comment.

James HITZ 
Rating:
5.0

Customer did not leave a comment.

Debra Reseburg 
Rating:
5.0

Customer did not leave a comment.

KEITH RICHARDS 
Rating:
5.0

Customer did not leave a comment.

Brian Feldmann 
Rating:
5.0

Customer did not leave a comment.

Waldo Riesterer 
Rating:
5.0

Customer did not leave a comment.

Kevin Schad 
Rating:
5.0

Customer did not leave a comment.

Susan Baus 
Rating:
5.0

Customer did not leave a comment.

Jordan Appel 
Rating:
4.0

Customer did not leave a comment.

steven johnson 
Rating:
5.0

Customer did not leave a comment.

Guy Nothem 
Rating:
5.0

The box part was not cleaned properly a lot of dirt in the corners and the steering wheel has a lot of play in it

Jesse Cortinaz 
Rating:
5.0

Customer did not leave a comment.

Scott Roix 
Rating:
5.0

Customer did not leave a comment.

Scott Haefs 
Rating:
5.0

Customer did not leave a comment.

Corey Will 
Rating:
5.0

Great customer service. Definitely would go back here again.

Zachary Hermann 
Rating:
4.0

Customer did not leave a comment.

Lisa Robinson 
Rating:
5.0

Customer did not leave a comment.

Kurtis Bell 
Rating:
5.0

Renting at Konen Sales & Services was the best customer service and easiest process! Mr. Konen was very friendly and helpful! We've rented twice and will again. We'll recommend this location to all our friends. Thank you.

Paul Dohms 
Rating:
5.0

Customer did not leave a comment.

Bryan Koeser 
Rating:
5.0

Customer did not leave a comment.

Cullen Beckley 
Rating:
5.0

Called was told what to do. Very convenient, thanks

James Wagner 
Rating:
5.0

Customer did not leave a comment.

Steven Wright 
Rating:
5.0

no improvements needed.truck was clean and ready for pickup

Mark Schad 
Rating:
4.0

Registered by phone, and after many questions was finally given a reservation number for a place in Kiel, Wisconsin. When i got there and answered many of the same questions over, the initial data was not correct, and it took more time to check out. Mike at the dealership in Kiel was great to work with though.

Joe Coady 
Rating:
5.0

Customer did not leave a comment.

SHERRI KORBER 
Rating:
3.0

to far away took to many miles and time

pamela mc clister 
Rating:
5.0

Customer did not leave a comment.

Robert Konen 
Rating:
5.0

Nothing--Mike and Pam are always first class!!

Randy Reichert 
Rating:
5.0

Customer did not leave a comment.

Richard Scheffler 
Rating:
5.0

STATUS QUO IS GREAT

William CURRY 
Rating:
3.0

The truck was great. I don't think I'll ever trust your self checkout again. The Uhaul mobile app just opened your web page in my browser. On those web pages I couldn't find out how to pick up my reserved truck early like I was told. Same thing with dropping it off, the instructions told me to upload photos but the examples given were not available on the page. I wasted hours struggling with the app that could have been used to finish moving and cleaning the same day. Before assuming I just don't know what I'm doing, another couple picking up their reserved truck was having the same problem. We both waited on hold for customer service, I waited 45 minutes. Disappointing and extremely frustrating service.

Timothy Kuipers 
Rating:
5.0

Customer did not leave a comment.

Richard Scheffler 
Rating:
5.0

STEERING WAS A BIT SLOPPY,but great otherwise

Mark Schad 
Rating:
5.0

Customer did not leave a comment.

Kurtis Bell 
Rating:
5.0

Location is convenient and staff was helpful.

Scott Majewski 
Rating:
1.0

Called earlier to see what I needed to do for drop off, if it needed to be during office hours or whenever. They said since it is just a dolly just park it on the concrete whenever. So I did and got charged $20 for after hours drop off. If they would of said there is a charge for dropping off before they open I would of waited an hour till they opened.

Tim Artz 
Rating:
5.0

Worked great!

James Hansen 
Rating:
3.0

Don’t be fooled by the gentle ride, that was the worst riding vehicle I ever rode in

Robert Keelor 
Rating:
5.0

Thank you! Went very smoothly

Kristine Harley 
Rating:
5.0

Friendly Customer Service

Brian Voss 
Rating:
5.0

Very helpful rep upon return he noticed some debris we missed. He called and gave us the option to come back and sweep it rather than charge us for it. Thank you

cindy proper 
Rating:
5.0

Customer did not leave a comment.

Scott Baus 
Rating:
5.0

Customer did not leave a comment.

Matthew Berge 
Rating:
5.0

Customer did not leave a comment.

Tony Barbeau 
Rating:
5.0

Customer did not leave a comment.

Bob Ahlborg 
Rating:
4.0

Customer did not leave a comment.

robert ernstes 
Rating:
5.0

Customer did not leave a comment.

DeborahDavid Neese 
Rating:
4.0

Make it easier to read how much fuel to put back in. I put way more in then was needed based on the scale provided. Gas prices are enough as it is.

Jennie Irwin 
Rating:
5.0

Customer did not leave a comment.

Tom Heier 
Rating:
5.0

Very friendly staff to help with the transactions.

CHARLES WINDSOR 
Rating:
5.0

Excellent service

Ed Wincell 
Rating:
1.0

I was charged for two trucks. And we only wanted a 10ft. After I requested a 10’ ft truck they gave us a 20’ ft truck saying their system updated and charged us for the big one being almost a $100. Even though we didn’t actually use it. We got it to 6th st in kiel and used the company in kiel so instead of being like oh sure why don’t I waive the first truck since it wasn’t used or anything it literally was returned in 5 minutes.and we asked for a new one which we wanted was a 10ft’ and they too charged us for $60. So it was a 160$ charge which is complete trash. Wasted time and money

Amber Curler 
Rating:
1.0

Be clear on where to drop keys. No key drop at location!

Jessica Plaza 
Rating:
5.0

Not Konens fault, but apparently "Bird Junction" in Sheboygan falls somehow poached the reservation I made with Konen and then notified me the "Reservation had changed" only to then the day before my pickup date changing it again and putting the pick up location back to Konen. I would not recommend reserving a truck through the online service this has happened to me twice now. Call the place you want to rent from directly save yourself the trouble

Don Jacobson 
Rating:
5.0

Customer did not leave a comment.

Lori Weber 
Rating:
2.0

Customer did not leave a comment.

Scott Baus 
Rating:
4.0

Don't change.

James Hansen 
Rating:
5.0

Customer did not leave a comment.

Chad Williams 
Rating:
5.0

Customer did not leave a comment.

Abbie Ratajczak 
Rating:
5.0

I would highly recommend this location to any customer. The owner Mike was an absolute pleasure to work with and he went above and beyond (in the middle of a hailstorm) to ensure that I was safe and ready for my trip.

BENJAMIN ELLISON 
Rating:
5.0

Customer did not leave a comment.

Destiny Shay 
Rating:
5.0

Customer did not leave a comment.

David Quandt 
Rating:
3.0

Make sure vehicle is maintained. Truck was driven for an hour. Turned off for 5 minutes and wouldn't restart. No battery charge. Needed to jump start it. Also, very little fuel in it at pick up. Would have liked to have gotten to use the vehicle in subzero weather without having to fuel it up even before it was warmed up.

Deanna Petrillo 
Rating:
5.0

It could not have gone better.

susan bemis 
Rating:
5.0

Mike was very helpful.

Tom Karls 
Rating:
5.0

Nothing

JAMES STEPHANY 
Rating:
5.0

Customer did not leave a comment.

Kathleen Fasse 
Rating:
5.0

Great Dealer at Konen Sales & Service

BLAIR SCHMIDT 
Rating:
5.0

Mike was great.

Tom Karls 
Rating:
5.0

Fast service and excellent customer service. It was a pleasure dealing with.

MAXIMO RODRIGUEZ LUGO 
Rating:
5.0

Yes very clean but something is very seriously wrong with the steering

Mariann Denny 
Rating:
5.0

Mr. Koren was the ultimate professional. He explained all aspects of towing a trailer, ensured we understood its operation and all the safety features, and was very friendly and courteous!

Fred Schreiber 
Rating:
5.0

Customer did not leave a comment.

Jerry Pahl 
Rating:
4.0

I only had the trailer for a few hours. But got charged full price. Should have it per 3, 6 hours etc. Not 26$ for 3 hours. Setting up the reservation was kind of a hassle too.

Becky Thiel 
Rating:
5.0

Customer did not leave a comment.

Dan Buell 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BLATZ 
Rating:
5.0

Customer did not leave a comment.

Joseph Benny 
Rating:
4.0

I totally cleaned and swept out unit before returning it and was still charged $15.00 cleaning fee . NOT HAPPY!!

Kenneth Bey 
Rating:
4.0

Customer did not leave a comment.

STEVEN GILSDORF 
Rating:
5.0

Customer did not leave a comment.

John Vollstedt 
Rating:
5.0

All good!

Marlene Dickrell 
Rating:
5.0

Customer did not leave a comment.

zula alili 
Rating:
5.0

Customer did not leave a comment.

Darrel Koch 
Rating:
5.0

When emailing receipts just make the PDF documents. The funny format you use prints so small that it cannot be read. Business like to have printed copies of their receipts.

CHARLES WINDSOR 
Rating:
5.0

Customer did not leave a comment.

CHARLES WINDSOR 
Rating:
1.0

I got charged for cleaning fee when it was swept out when I dropped it off along with other charges.

BERT LOUDEN 
Rating:
5.0

Customer did not leave a comment.

Sarah Thomas 
Rating:
5.0

Customer did not leave a comment.

Scott Baus 
Rating:
5.0

Customer did not leave a comment.

Mark Erbstoesser 
Rating:
5.0

Customer did not leave a comment.

Adam Brownlea 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top