My things had been there for 17 1/2 years, long time I know, but due to finances, couldn't get it out sooner.....but the lock was not going to open, and they cut it off for me so I could get my things out.....office staff was so nice, and helpful thru the entire move out process.....it was so hot that day, and she let us cool down inside.....I would highly recommend it to anyone looking to store their things....KATHERINE E. | Overall Experience
Customer Reviews for Kokopelli Storage LLC
(Distribuidor de U-Haul del vecindario)
Kingman, AZ 86401
(Gordon And Bank St)
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 5 p. m.
- Sáb.: 8:30 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had my household belongings stored here for almost a year. When I emptied my unit I discovered that the roof leaked, causing damage to some of our belongings. When I brought this to their attention they refused to give me any reimbursement or compensation, because I did not take their insurance. Don't store anything you care about in this facility!Mark C. | Overall Experience
The lady at the counter was extremely helpful. I told her what I needed and she gave me the best possible rateJudy S.
The New employee Tonya was awesome! Very friendly and helpful.Tonya H. | Overall Experience
Had a great experience with u-haul and Tanya was great when we turned the truck in.sharon B.
El cliente no dejó un comentario.Olon W.
The front desk lady very nice but nothing worked , the process for picking up and dropping off was horrendous. 45 min to complete picking up and an hour to return.Eliesa B.
Tinya provided excellant service.Susan S.
El cliente no dejó un comentario.Garrett H.
Great facility, good location and access. Friendly staff, very clean, felt my possessions were safe and secure. 11/10 would store again!Stephen S. | Overall Experience
Top notch storage facility!david e. | Overall Experience
El cliente no dejó un comentario.bennie S.
Nothing! Tanna did an excellent job! She got us a truck when the people at guardall screwed up! She was even able to find us a helper! I would highly reccomend her!Robert E.
Had a storage unit there for 5 year. Staff always had great phone manners . I appreciate the service over the phone. Thank you CynthiaCynthia T. | Overall Experience
El cliente no dejó un comentario.Troy A.
El cliente no dejó un comentario.Jacolyn M.
El cliente no dejó un comentario.CHELSEY S.
The truck was promised at a location 135 miles round trip closer. We had to drive 2-1/2 hrs out of our way late at night to pu the rental that was promised to be in town. Please rectify this issue.Marc R.
Truck had to be swept out. Loked like a dust storm happened inside. Woman who waited on us was new and no one to help her at site. She didn't go around truck to look for damages. Said it had been checked in by another employee.MARK J.
I called customer service and they quickly reserved my truck. Then called to verify it was there the day before. My truck was at the pick up location and I checked out quickly and efficiently. All the staff were diligent and personable. I had a great experience.heather S.
Tanna was very helpful. Actually saved the day. Would definitely recommend.SHELBY A.
The 25/7 check-in app was useless. Did not have access to pick up my truck outside of location hoursKevin C.
El cliente no dejó un comentario.Jonathan J.
One thing, I was sent a link to save time at the facility on arrival, needless to say it didn't save me any time at all, nonetheless my rental could not have gone any better! ThxErnie M.
They staff was Great, Very Helpful. Thanks so Much :0Richard W.
El cliente no dejó un comentario.Jerriana D.
El cliente no dejó un comentario.Joshua O.
Great customer service.Priscilla S.
El cliente no dejó un comentario.Kanealoha L.
El cliente no dejó un comentario.Mepet B.
GREAT customer service! Would definately recommend.David H.
El cliente no dejó un comentario.Crystal R.
El cliente no dejó un comentario.susan C.
El cliente no dejó un comentario.Michelle D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.Mike A.
Judy had me fill out a transload agreement saying I would get a $500 reimbursement. I moved all of my belongings from one uhaul to the other while my toddler luckily took a nap. The $500 never came and I'm being told that they can't find the paperwork. Daniel doesn't answer his phone and the facility seems to be screening my calls nowCharity L.
Easy peasyMike R.
El cliente no dejó un comentario.lealand P.
Emily is great and goes above and beyond expectations.Jason T.
El cliente no dejó un comentario.dan P.
El cliente no dejó un comentario.RICHARD D.
It was fast and friendly for a busy locationdenise B.
El cliente no dejó un comentario.Manuel S.
Emily was extremely helpful. She made the entire process go smoothly, and helped me find helpers to unload the truck. Great service.Jason T. | Reservación
El cliente no dejó un comentario.ROBERT M.
Friendly staff & clean facility.Charmaine T. | Reservación
El cliente no dejó un comentario.Taylor D.
Great experience. Manager was very helpful and charming. Se los recomiendo a todos.Yancy W. | Reservación
Insure that the equipment reserved is on the site at the time for pick up.Yancy W.
Very little or nothing at all. Your crew at both ends of my move are consummate professionals , courteous and efficient in fulfilling a customers needs.Even on the phone when i needed to modify my reservation the call center person was gracious and accommodating to my request for a smaller truck. Their exceptional attention to detail met and exceeded my expectations of modern customer service and are a great credit to the company. My return of the truck was handled swiftly and a great welcome to my new community !Richard K.
El cliente no dejó un comentario.Donna W.
El cliente no dejó un comentario.KEN B.
This location provided us with exceptional customer service. The staff were friendly and welcoming, and made our check-in for both the truck rental and storage a breeze. We so much appreciated the hassle free end to a difficult move!charmaine T.
Friendly helpful would highly recommendDonna W. | Reservación
Super friendly and helpfulDonna W.
Unit was in perfect conditionS Carol P. | Reservación
El cliente no dejó un comentario.ShÃ¤ndra W.
Great storage place Very Friendly staffDean A. | Reservación
Moved in on 3 August. Thank you for having our area ready to move into. Emily is the best to work with. She took care of everything for us while we were traveling.Elliott C. | Reservación
Emily is the best. She is so knowledgeable.Elliott C.
Great Place for storageDean A. | Reservación
Great storage and uhaul service Highly recommendGloria K.
Great place for storage Very friendlyDean A. | Reservación
All went smooth and as planned. Easy process and access. Gracias.Charles B. | Reservación
The gal running this location this afternoon was very good natured and very helpful in getting us unhitched and out of there most efficiently! Also caught a the computer trying to make a billing error. This was also much appreciated!Linda B.
El cliente no dejó un comentario.Roger F.
Receiver personnel was excellent! Would rent again from both locations. ??...she even unhooked my dolly.??artie R.
Get the reservation people to stop making mistakes because if it wasn't for Reese I'm serious I would never rent from Uhaul again. They messed up my reservation so badly. Now that I moved away from the area where Reese works because as I said he always made it right I am not sure if I will continue to rent from you. If so I will call the location and not the 800 number.cindy T.
The girl did everything by herself, very efficient about her jobeldon C.
El cliente no dejó un comentario.Rebecca P.
Easy check-in and great informationElizabeth K. | Reservación
El cliente no dejó un comentario.Barbara C.
everything was great at pick up ... staff was friendly and helpful.josh K.
Emily was greatGloria K.
There is nothing to review, I opted to use a different facility. The lady at the front desk was friendly.Cherrelyn J. | Reservación
Excellent customer servicegloria k. | Reservación
El cliente no dejó un comentario.Randal W.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.teresa B.
El cliente no dejó un comentario.lloyd B.
El cliente no dejó un comentario.Carl D.
I marked Kokopelli as average not because of their location, but due to the horrors and inconvenience I had with UHaul in general. I originally reserved a trailer from the Stockton Hill Location only to get a phone call and several texts that the trailer was no longer available and to pick it up at the Airway location. When I called the number it was out of Tucson and they couldn't help me. When I called either local number I find out too late that the calls are diverted to an outside location who can't help me. Finally I call to complain and get a discount on my price for all of the inconvenience and by this time I can't leave on the day that I planned! I had to leave a day later. This person helped me considerably and also figured out that I could not pick up my Uhaul on Saturday from the Airway location because that phone call had been diverted somewhere else and they aren't even open on Saturday where I had been told that yes, I could pick it up Saturday! She hooked me up with Kokopelli Storage who are open on Saturday, took a days rental off the price and the gal at Kokopelli gave me the $5 blanket rental for free. Nice, but she forgot to give me my blankets and I had to go back for them after realizing it when I'm trying to load stuff and I kept getting texts and phone calls on my drive home that I was late in returning the rental, which I was NOT! They had put 8:30 am on April 29th for the return date, when I clearly stated I would be driving back on April 29th and didn't know when I would get in and she told me they didn't need to be open when I returned the rental and would not be charged an extra day. I had to stop my driving along the way to call the Kokopelli, TWO DIFFERENT TIMES because no one picked up and I had to leave a message. Again I got another phone call stating I was late and to call them and again had to stop a THIRD TIME in my travels to phone them. Fortunately someone answered and told me I would be fine to return it at 5 and not be charged and extra day. BUT THE INCONVENIENCE OF DEALING WITH UHAUL HAS REALLY PUT ME OFF TO EVER WANTING TO RENT FROM YOU EVER AGAIN! IT WAS A HORRIBLE NIGHTMARE FOR ME WHEN I THOUGHT WHEN I WAS BEING EFFICIENT IN RESERVING A TRAILER ON STOCKTON HILL ROAD, PICKING IT UP AFTER 5 PM ON A FRIDAY AND ALL WAS SETTLED AND CONFIRMED WHEN IN REALITY IT WAS NOT! Fortunately I see no immediate future plans to rent because otherwise I would be looking for a sweet deal on a trailer of my own or borrowing from someone before being put through this again! I can't imagine that you get very many positive input if this is how your service is. I would recommend Kokopelli Storage to someone over any other Kingman UHaul locations, but I would most definitely let them know my experience to prepare them for any unpleasantness of their own. I will NEVER deal with either the Stockton Hill or Airway locations EVER again!dari N.
El cliente no dejó un comentario.RON H.
We dropped off our equipment after hours on Saturday so no one was presentAndre D.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.joe Y.
The location was fine. The facility was clean and neat. The biggest drawback was limited driveway and not conducive to turning around. Having never been in the facility, I didn't realize that there was no drive thru or space to really turn around.DIANNE H.
Friendly, knowledgeable service. Addressed all concerns and made the rental experience easy.John S.
El cliente no dejó un comentario.cherryl R.
AwesomeDiana D. | Reservación
El cliente no dejó un comentario.keith A.
El cliente no dejó un comentario.S Carol P.
All was good and the young lady at your facility was Helpful and politeTim S.
El cliente no dejó un comentario.Pam T.
The mirrors were filthy, no one walked around truck to check truck. Cargo area had some slippery oil like stuff on floorsteve S.
A+....Thank you!brian K.
Polite and easy to deal with.Gene H.
Very pleasedPATTI D. | Overall Experience
Wonderfully friendly and supportive personnel--much appreciated during times of moving and major lif transitions when people can just not know exactly what's happening with themselves and their futureDIANNA D. | Overall Experience
El cliente no dejó un comentario.Linda C.
Excellent customer service! The storage pavement was unkept and rough. Our storage unit seal must have been missing all our furniture had a thick coat of dust/dirt on it. The climate controlled storagLYLE W. | Overall Experience
Emily was always extremely helpful and friendly. Only thing that made us leave was the rates. Not very competitive with other facilities in the area. We ultimately combined our storage with anotherTerrance S. | Overall Experience
Staff were great and facility was secure. Definite need for paving improvements but otherwise very satisfied.DEREK R. | Overall Experience
Front desk from day 1 until moved out nothing but helpful and kind. Wish owners would fix their potholes for them and customers but overall great friendly facilityLISAH H. | Overall Experience
Clean, safe and convenient.michael l. | Overall Experience
Very nice facility. Everything met our needs.LOREN B. | Overall Experience
My only complaint was would be the road inside the facility. Lots of potholes. The staff was friendly and the unit is secure. I would use them again if I needed too.BENNET W. | Overall Experience
Very friendly staff. Prompt service, great place to rent from.Jeff W.
El cliente no dejó un comentario.Ryan F.
Just dropped off. Location was closed for holiday.Michael M.
Absolutely wonderful service and promptness when searching for a facility where we are moving.STACY & ROB C. | First Impressions
El cliente no dejó un comentario.terry B.
I am very pleased with the professionalism of kokopelli storage. They definitely rectified the situation. I had a reservation with a different uhaul location and was extremely dissatisfied with their service, professionalism. They were flat out rude and told me to leave the store and not come back. You should pull out of that location of Ken's rentals, 3113 airway Ave kingman, AZ.Donald R.
Nothing could've went any smother. Was very happy with the staff and with the unit I rentedkirk W.
El cliente no dejó un comentario.dirk O.
El cliente no dejó un comentario.Mark M.
Not a thingRICHARD C O.
El cliente no dejó un comentario.Nanette C.
El cliente no dejó un comentario.James M.
The employee we dealt with was knowledgeable and extremely helpful in determining what we neededkelly S.
Emily provided excellent customer service, made sure everything went smoothly.SANDRA T. | First Impressions
Great friendly people. Thank youRobert D.
El cliente no dejó un comentario.sheila M.
El cliente no dejó un comentario.Gary J.
Professional and good customer serviceCAROLINA R. | First Impressions
El cliente no dejó un comentario.ERNEST B.
El cliente no dejó un comentario.Teresa E.
Bring back unlimited miles for short distance use.stacy W.
El cliente no dejó un comentario.Allen V.
Amazing customer service. Friendly helpful polite professional all the way.JAIME W. | First Impressions