Customer Reviews for Kokopellis Golden Valley
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was told my assigned 10ft truck had 3/8 tank of gas. When I got in the truck the gas indicator was UNDER the E and low fuel light on. I refused the truck. The 2nd truck they assigned me gas indicator was ON the E! Then was told if I bring it back with 1/4 tank I will get a discount. Not happy! It was very inconvenient. This should have been checked before renting it especially for the price you have to pay. I expected more than a $20 discount.

Rating:

2.0

My unit was burglarized.

Rating:

5.0

Quick and simple.

Rating:

4.0

Easier to follow phone pick up directions. It took about 1 hrs after contacting a human to help getting the truck. She had to reset for correct time it was a mess.

Rating:

5.0

Will be using this drop off always

Rating:

5.0

My wife and I had a very wonderful experience we have opened a PO box at this location

Rating:

4.0

Nice helpful people and easy access.

Rating:

5.0

great people

Rating:

4.0

Unit 39 shouldn't be rented to senior citizens. The slope of the cement is tooooo unmanageable for elderly people ‼️ Sincerely

Rating:

5.0

Thank you

Rating:

5.0

We cleaned the truck up appropriately and the lady that checked up in was efficient and friendly. This was an appropriate experience. The hickory,nc location is a big box store experience.. a Walmart of rental trucks,, but, was a convenient location. That’s what they they had going for them. On the phone Steve was helpful. None of this was his fault.

Rating:

5.0

The staff at this unit was very helpful and helped us with good suggestions. This facility did very well for my needs. Very friendly. and business oriented...went over everything to my understanding. Thank you

Rating:

5.0

Great service. Highly recommended.

Rating:

1.0

Very unprofessional front office. Storage unit was infested with mice. Should be getting a refund, office person just laughed. No refunds given.

Rating:

1.0

Uhaul horrible truck not maintained!!!!! Horrible service!!!!!

Rating:

5.0

The staff, Christy, was the best I've ever had the pleasure of communicating with in my life. I highly recommend this U-Haul center. Thanks!

Rating:

2.0

I had to take my own weed eater down and clear the front of my unit. Everything was always dirty and dirt on the concrete. The spring on the door was bad and had to secure it myself so it wouldn't close on me. I left the unit cleaner then I found it when we moved our stuff in.

Rating:

5.0

No improvement needed

Rating:

5.0

Nothing .. employees there were very helpful and professional, enjoying there job

Rating:

1.0

Diving thru the drives to the units is like being in a fun house, It is so tight and bad it felt like the tuck was going to roll. how they ever got this passed by a inspetor is amazing. Stayed 2 weeks and moved my stuff.

Rating:

1.0

Charge for extra miles even after I called and was assured I wouldn't be charged

Rating:

5.0

Office staff professional and helpful!!!

Rating:

5.0

I didn’t see anything that needed improvement the staff is very helpful !!

Rating:

5.0

Nothing

Rating:

5.0

not a thing! very nice folks to deal with!

Rating:

5.0

I honestly have nothing to add the woman was very friendly and made it super easy

Rating:

5.0

Best uhaul location I’ve ever been too, very fast, I was in & out in no time!

Rating:

1.0

Fast and easy.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Trucks need cruise control!!

Rating:

5.0

Might consider Cruze Control on the vehicles. If driving any long distance would not like for wire speeding or driving slower.

Rating:

5.0

The staff was very friendly n helpful.

Rating:

4.0

Truck was dirty. Windshield wipers need to be replaced. Truck had a lot of miles on it but ran well. No cruise control????

Rating:

5.0

Excellent customer service, went out of their way to help.

Rating:

5.0

Danika in the front office was great and made renting a trailer for the day really simple and fast.

Rating:

5.0

Very professional staff .. great roomy truck with loading .. Thanks !

Rating:

5.0

All good. Well maintained

Rating:

3.0

Give me the money overcharged for your bad calculations on mileage. I'm glad I returned a day before I had to. Or I can't even imagine how much you would charge me 😡😡😡

Rating:

5.0

The area and rooms are dirty. We had to set traps to kill mice, rats, lizards, and rattlesnakes. We let the management know but they did nothing. The entrance gate was stuck open for weeks. It's really tight trying to get around in the facility.

Rating:

5.0

Nothing really enjoyed the experience the lady that helped me was great very had me in and out quickly

Rating:

5.0

Keep up the great work. Thank you for all the help and service.

Rating:

5.0

best storage i have ever used excellent service excellent customer service.

Rating:

1.0

Don’t tell a customer 24 hours in advance that you don’t have equipment they reserved over a month ago. I could have saved over $1000 renting thru budget if I had been willing to get my equipment from Vegas. Instead I chose uhaul to stay convenient and in town. But I still had to drive 1 1/2 hours away to get my truck and transport. Then at pickup in golden valley, the lady tried giving us two trucks that had flat tires. Our transport ended up needing a new tire. After my experience, I deserve some compensation. This company charges people a lot of money. And we’re already in a tight situation. I should t have to pay for that transport, and I should receive a significant discount.

Rating:

5.0

Once again I'm thankful for my local U-Haul rental agency. I needed to move a motorcycle and they furnished a trailer made to do just that. The employee was friendly, helpful and assisted me to hook the trailer to my pickup truck. Upon return she was again right there to assist dropping the trailer and to make sure I was fully satisfied.

Rating:

5.0

Facility and equipment were very clean. Equipment was ready upon my arrival. Staff was very helpful in hookin up equipment to my pickup truck. When returned, staff made sure I had a good experience. I will highly recommend this location and use them again.

Rating:

5.0

Golden valley kokopelli uhaul were very nice, professional and accomodating.

Rating:

4.0

THEY ARE DOING A GREAT JOB THERE THEY ASSISTED ME WELL ANSWERED ALL MY QUESTIONS

Rating:

2.0

Have trailers ready and safety checked. Had i flat and two tires worn down to the wear bars. Also light wire was worn and cracked.

Rating:

4.0

My experience is usually very good in dealing with Uhaul. Very competitive pricing too.

Rating:

4.0

Friendly, great customer service, ,don’t change a thing!

Rating:

5.0

Nothing, this location has excellent service and she is very knowledgeable and went out of her way to answer all my questions.

Rating:

3.0

Hire more people.

Rating:

1.0

Employee lady was not helpful at all, went in for a pick up i greeted myself and she didn’t, she immediately gave dirty looks to me and the people i was with, she gave me the keys and said uhaul was next to the fence i had to figure out which one since there was more than 2 uhauls next to the fence. Uhaul front window was extremely dirty i cleaned it myself two times. She gave me the wrong contract paper and i had to call the uhaul customer service number. Overall bad customer service from the kokopelli storage location in Golden Valley.

Rating:

5.0

The front desk person was very friendly and helpful. She even hooked the car trailer up to the truck. Overall it was a very Great experience.

Rating:

2.0

My truck was not at the location I rented from, so I had to go to this location . When I got it and tried to fill gas, the gas cap would not open. Gas attendant told me to return the truck it was jammed . I drove the the closest Haul instead of adding so much mileage to return the truck when they didn't have any others there . The Uhaul I drive to , did not help me at all . I had to wait 2 hours for roadside . Right off the bat the experience was awful . I was charged for extra hours and mileage due to the problems with the truck .

Rating:

5.0

DJ was very friendly, sweet, and helpful. Side note- U-Hauls are hard to drive when you are only 4 ft 11.

Rating:

5.0

I recommend when ever renting a trailer or car hauler inflate tires to recommend rate car hauler 55 psi Never assume that it was done ,this will greatly improve your mpg On my truck pulling a tam-den trailer i got 16 mpg

Rating:

4.0

I called and left message never got a call back, but stopped on my way out and they had what I needed.. Was nice and helpful, but it would have been nice if I knew before I left my house that they had what I needed. Luckily I was going in that direction.

Rating:

5.0

They are really nice here and always polite! Clean and safe place to store your belongings!

Rating:

4.0

Better customer service of Judy

Rating:

5.0

great customer service very nice staff always helpful

Rating:

5.0

East to find!

Rating:

3.0

Hire people that know how to maintain the equipment loaded my wives car on the trailer went 33 miles had a blowout we had to wait two and a half hours to get it replaced and as for the lady who rented it to me she had the personality of a nat

Rating:

5.0

I only needed the extra storage for a few months while moving but will use Kokopelli again if the need should arise

Rating:

5.0

Dear owner, I am Frank Jones and worked for you a few years ago and you recently sent me a offer to come back to work for you again. I was living in Washington State at the time and not available to accept the offer. I have moved back to the Kingman area and would love for another offer to work for Kokopelli Storage again. Please contact me to review options. Frank Jones 918-924-0468 Thank You for your reply

Rating:

5.0

Very nice place for storage. And staff was very helpful

Rating:

5.0

Restroom needs repair.

Rating:

5.0

It was poorly designed.

Rating:

5.0

We had this unit for a year and it mailbox for over a year. All our packages were handled with no incidents and our storage units were clean and dry! The manager is a very nice woman and knew us by our names and unit numbers, highly recommend!

Rating:

5.0

Very nice

Rating:

5.0

The drawback was the layout of the units. The slope of the ground dictated a too narrow road which was angled down on one side and the other was not flat but wavy. Hard to load unit and worse to unload. Otherwise all was good.

Rating:

5.0

Criminals! DON't PAY IN ADVANCE!!! NO REFUNDS!! (read the fine print because they won't tell you upfront they will take your money and if you ask for one tell you "its in the contract". I paid 3 months in advance ( $450 cash) and never even entered the property or even looked at my unit because after 3 weeks of trying in vane to get someone to help me move my stuff from los angeles i decided to wait until summer . After i explained my situation i asked for a refund of the remaining 2 months but she told me NO REFUNDS SORRY! BAD BUSINESS !!

Rating:

5.0

Had a great experience here- quick, efficient, accommodating. I would use again for future storage needs.

Rating:

5.0

Please forward my mail that is in my box as of this notice, as per my conversation with your employee this week. Due to the Covid restrictions and no longer having property in Golden Valley, AZ I will not likely be in the area again and certainly not on a long-term basis, unfortunately. Thank you again for your superior service and accessible facility. You are professional while being personable. I never felt like a # but like a person! Blessings in the new year and beyond. If I ever need your services I will be sure to contact you again. Ruth Smith

Rating:

5.0

No other comments!

Rating:

5.0

Different storage unit! Sorry!!!!

Rating:

5.0

Very friendly and we rented an extra space and a mailbox!

Rating:

5.0

very friendly and helpful.

Rating:

5.0

Great Service

Rating:

5.0

The lady there working what's awesome she was very cooperative and helpful the move-in was really smooth and I'm totally satisfied I recommend your place to anybody

Rating:

5.0

Professional, courteous, and clean run facility that's easy to get to right off the hwy. Definitely has made my move to the Golden Valley area a lot less stressful. Thank you!!

Rating:

5.0

I had to cancel the storage unit reservation so never really interacted much. What I did find was excellent customer service on the phone.

Rating:

4.0

Staff was always very friendly and professional

Rating:

1.0

I was with these guys for around 8 months, I never had a late payment one time. Yet that didn’t change them from putting locks on my unit 1 or 2 days before my payment was due.

Rating:

5.0

Awesome place! I will definitely use them again if I need another storage unit or to rent a Uhaul! I'm very satisfied with them! 😀

Rating:

3.0

ok

Rating:

1.0

too much hassle to cancel order