Customer Reviews for Kokopellis Golden Valley
(U-Haul Neighborhood Dealer)

507 reviews

417 S Kirkland Rd   Golden Valley, AZ 86413

(928) 565-7549

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 565-7549

417 S Kirkland Rd
Golden Valley, AZ 86413

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike syth  |  Overall Experience 
Rating:
2.0

My unit was burglarized.

Philip Marquardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Lowe 
Rating:
5.0

Quick and simple.

Kevin Hays 
Rating:
4.0

Customer did not leave a comment.

Robert Vogel 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA LAVERNE STOUT 
Rating:
4.0

Easier to follow phone pick up directions. It took about 1 hrs after contacting a human to help getting the truck. She had to reset for correct time it was a mess.

Robin Bowden 
Rating:
4.0

Customer did not leave a comment.

Anthony Rivas 
Rating:
5.0

Will be using this drop off always

Susan Dillon 
Rating:
4.0

Customer did not leave a comment.

CONNIE COWINS 
Rating:
5.0

My wife and I had a very wonderful experience we have opened a PO box at this location

steve Mattice 
Rating:
5.0

Customer did not leave a comment.

Shari Bernacett  |  Overall Experience 
Rating:
4.0

Nice helpful people and easy access.

JOHN NICHOLS 
Rating:
5.0

great people

Betty Ahern  |  Overall Experience 
Rating:
4.0

Unit 39 shouldn't be rented to senior citizens. The slope of the cement is tooooo unmanageable for elderly people ‼️ Sincerely

Lynn Swope  |  Overall Experience 
Rating:
5.0

Thank you

randy gardner 
Rating:
5.0

We cleaned the truck up appropriately and the lady that checked up in was efficient and friendly. This was an appropriate experience. The hickory,nc location is a big box store experience.. a Walmart of rental trucks,, but, was a convenient location. That’s what they they had going for them. On the phone Steve was helpful. None of this was his fault.

Randy Wallace 
Rating:
5.0

The staff at this unit was very helpful and helped us with good suggestions. This facility did very well for my needs. Very friendly. and business oriented...went over everything to my understanding. Thank you

Kathy Queen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thadd Gifford 
Rating:
5.0

Great service. Highly recommended.

CAROL SUMLER 
Rating:
1.0

Very unprofessional front office. Storage unit was infested with mice. Should be getting a refund, office person just laughed. No refunds given.

Jennifer Shadwick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Rowland 
Rating:
1.0

Uhaul horrible truck not maintained!!!!! Horrible service!!!!!

Doug Cunningham 
Rating:
5.0

The staff, Christy, was the best I've ever had the pleasure of communicating with in my life. I highly recommend this U-Haul center. Thanks!

Carole Sumler 
Rating:
5.0

Customer did not leave a comment.

sarah marie Rice 
Rating:
2.0

I had to take my own weed eater down and clear the front of my unit. Everything was always dirty and dirt on the concrete. The spring on the door was bad and had to secure it myself so it wouldn't close on me. I left the unit cleaner then I found it when we moved our stuff in.

Terry White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Cevallos 
Rating:
5.0

Customer did not leave a comment.

Frank Mulholland 
Rating:
3.0

Customer did not leave a comment.

lee Horne 
Rating:
3.0

Customer did not leave a comment.

Scot Amorose 
Rating:
5.0

Customer did not leave a comment.

Brenda Lowe 
Rating:
5.0

Customer did not leave a comment.

Barbara Meyer 
Rating:
5.0

No improvement needed

Robert Paine 
Rating:
5.0

Nothing .. employees there were very helpful and professional, enjoying there job

JIMMY MCELRATH 
Rating:
5.0

Customer did not leave a comment.

Daniel Manchester 
Rating:
5.0

Customer did not leave a comment.

Rodney Elmore 
Rating:
1.0

Diving thru the drives to the units is like being in a fun house, It is so tight and bad it felt like the tuck was going to roll. how they ever got this passed by a inspetor is amazing. Stayed 2 weeks and moved my stuff.

Paul Ellul  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Irvin Watkins 
Rating:
1.0

Charge for extra miles even after I called and was assured I wouldn't be charged

MICHAEL ineson 
Rating:
5.0

Office staff professional and helpful!!!

Brian Irvine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

coreena cayabyab 
Rating:
5.0

I didn’t see anything that needed improvement the staff is very helpful !!

Brian Irvine 
Rating:
5.0

Nothing

Kathleen Trynor 
Rating:
5.0

not a thing! very nice folks to deal with!

Merlin Varner 
Rating:
5.0

I honestly have nothing to add the woman was very friendly and made it super easy

Ricky Atha 
Rating:
5.0

Best uhaul location I’ve ever been too, very fast, I was in & out in no time!

Chad Watkins 
Rating:
1.0

Fast and easy.

Patrick Kern 
Rating:
5.0

Customer did not leave a comment.

RAYMOND LOCKE 
Rating:
5.0

Customer did not leave a comment.

Brent Watney 
Rating:
5.0

Excellent customer service!

Patricia Anderson 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Altom Maders 
Rating:
5.0

Trucks need cruise control!!

Keith Zaugg 
Rating:
5.0

Might consider Cruze Control on the vehicles. If driving any long distance would not like for wire speeding or driving slower.

Walter Brower 
Rating:
5.0

The staff was very friendly n helpful.

Gena Berkebile 
Rating:
5.0

Customer did not leave a comment.

Michael Stephen 
Rating:
5.0

Customer did not leave a comment.

Michael Labarbera 
Rating:
5.0

Customer did not leave a comment.

ALAN BUCKNER 
Rating:
4.0

Truck was dirty. Windshield wipers need to be replaced. Truck had a lot of miles on it but ran well. No cruise control????

Larry Shirley 
Rating:
5.0

Customer did not leave a comment.

Cory clure 
Rating:
5.0

Customer did not leave a comment.

Cory clure 
Rating:
5.0

Excellent customer service, went out of their way to help.

Richard Stoffel 
Rating:
5.0

Danika in the front office was great and made renting a trailer for the day really simple and fast.

Yolanda Palahniuk 
Rating:
3.0

Customer did not leave a comment.

Ouida King 
Rating:
4.0

Customer did not leave a comment.

Ilene Rountree 
Rating:
5.0

Customer did not leave a comment.

david davis 
Rating:
5.0

Very professional staff .. great roomy truck with loading .. Thanks !

FRANCISCO LOMBANA 
Rating:
5.0

All good. Well maintained

CLAY FLYNN  |  Overall Experience 
Rating:
3.0

Give me the money overcharged for your bad calculations on mileage. I'm glad I returned a day before I had to. Or I can't even imagine how much you would charge me 😡😡😡

Marie Espinoza 
Rating:
5.0

Customer did not leave a comment.

Daniel Ffieldes 
Rating:
5.0

Customer did not leave a comment.

Loraine franks 
Rating:
5.0

The area and rooms are dirty. We had to set traps to kill mice, rats, lizards, and rattlesnakes. We let the management know but they did nothing. The entrance gate was stuck open for weeks. It's really tight trying to get around in the facility.

Ronald Pollizi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Beauregard 
Rating:
5.0

Nothing really enjoyed the experience the lady that helped me was great very had me in and out quickly

Mikel Wand 
Rating:
3.0

Customer did not leave a comment.

Erica Polson 
Rating:
5.0

Keep up the great work. Thank you for all the help and service.

perfecto rossy 
Rating:
5.0

best storage i have ever used excellent service excellent customer service.

KATHLEEN JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DavidandorTammy Ravenberg 
Rating:
5.0

Customer did not leave a comment.

cherri perry 
Rating:
1.0

Don’t tell a customer 24 hours in advance that you don’t have equipment they reserved over a month ago. I could have saved over $1000 renting thru budget if I had been willing to get my equipment from Vegas. Instead I chose uhaul to stay convenient and in town. But I still had to drive 1 1/2 hours away to get my truck and transport. Then at pickup in golden valley, the lady tried giving us two trucks that had flat tires. Our transport ended up needing a new tire. After my experience, I deserve some compensation. This company charges people a lot of money. And we’re already in a tight situation. I should t have to pay for that transport, and I should receive a significant discount.

Kara Carothers 
Rating:
5.0

Customer did not leave a comment.

Terry White 
Rating:
5.0

Customer did not leave a comment.

John Rolfe 
Rating:
5.0

Once again I'm thankful for my local U-Haul rental agency. I needed to move a motorcycle and they furnished a trailer made to do just that. The employee was friendly, helpful and assisted me to hook the trailer to my pickup truck. Upon return she was again right there to assist dropping the trailer and to make sure I was fully satisfied.

Tom Hunsicker 
Rating:
5.0

Facility and equipment were very clean. Equipment was ready upon my arrival. Staff was very helpful in hookin up equipment to my pickup truck. When returned, staff made sure I had a good experience. I will highly recommend this location and use them again.

Tom Hunsicker 
Rating:
5.0

Golden valley kokopelli uhaul were very nice, professional and accomodating.

Kathleen Koehl 
Rating:
4.0

THEY ARE DOING A GREAT JOB THERE THEY ASSISTED ME WELL ANSWERED ALL MY QUESTIONS

Richard Bass 
Rating:
5.0

Customer did not leave a comment.

Wayne Porter 
Rating:
5.0

Customer did not leave a comment.

Michael Morrill 
Rating:
5.0

Customer did not leave a comment.

Juliette Cowall 
Rating:
2.0

Have trailers ready and safety checked. Had i flat and two tires worn down to the wear bars. Also light wire was worn and cracked.

gene wirkus 
Rating:
4.0

Customer did not leave a comment.

tammy lewis 
Rating:
4.0

Customer did not leave a comment.

SYLVAIN LAMONTAGNE 
Rating:
4.0

My experience is usually very good in dealing with Uhaul. Very competitive pricing too.

David Williams 
Rating:
4.0

Friendly, great customer service, ,don’t change a thing!

Alex KeelSr 
Rating:
5.0

Nothing, this location has excellent service and she is very knowledgeable and went out of her way to answer all my questions.

Karyl Kading 
Rating:
3.0

Hire more people.

moices pena 
Rating:
5.0

Customer did not leave a comment.

Robert Jewett 
Rating:
1.0

Employee lady was not helpful at all, went in for a pick up i greeted myself and she didn’t, she immediately gave dirty looks to me and the people i was with, she gave me the keys and said uhaul was next to the fence i had to figure out which one since there was more than 2 uhauls next to the fence. Uhaul front window was extremely dirty i cleaned it myself two times. She gave me the wrong contract paper and i had to call the uhaul customer service number. Overall bad customer service from the kokopelli storage location in Golden Valley.

Maria Alvarez 
Rating:
5.0

The front desk person was very friendly and helpful. She even hooked the car trailer up to the truck. Overall it was a very Great experience.

Daniel Moody 
Rating:
2.0

My truck was not at the location I rented from, so I had to go to this location . When I got it and tried to fill gas, the gas cap would not open. Gas attendant told me to return the truck it was jammed . I drove the the closest Haul instead of adding so much mileage to return the truck when they didn't have any others there . The Uhaul I drive to , did not help me at all . I had to wait 2 hours for roadside . Right off the bat the experience was awful . I was charged for extra hours and mileage due to the problems with the truck .

Dawn Anderson 
Rating:
5.0

Customer did not leave a comment.

Stephen Mallen 
Rating:
5.0

DJ was very friendly, sweet, and helpful. Side note- U-Hauls are hard to drive when you are only 4 ft 11.

cheyenne Middleton 
Rating:
5.0

I recommend when ever renting a trailer or car hauler inflate tires to recommend rate car hauler 55 psi Never assume that it was done ,this will greatly improve your mpg On my truck pulling a tam-den trailer i got 16 mpg

Gasper Garcia 
Rating:
5.0

Customer did not leave a comment.

LOUISE WOOD 
Rating:
5.0

Customer did not leave a comment.

Sharyl Kuehnert 
Rating:
4.0

I called and left message never got a call back, but stopped on my way out and they had what I needed.. Was nice and helpful, but it would have been nice if I knew before I left my house that they had what I needed. Luckily I was going in that direction.

Rhonda Espie 
Rating:
5.0

They are really nice here and always polite! Clean and safe place to store your belongings!

Nancy Echeverria  |  Overall Experience 
Rating:
4.0

Better customer service of Judy

Patricia Hansen 
Rating:
5.0

Customer did not leave a comment.

Jane Caiati 
Rating:
5.0

great customer service very nice staff always helpful

Kathleen Jackson 
Rating:
5.0

Customer did not leave a comment.

Bernard Miller 
Rating:
5.0

East to find!

Sharyl Kuehnert 
Rating:
3.0

Hire people that know how to maintain the equipment loaded my wives car on the trailer went 33 miles had a blowout we had to wait two and a half hours to get it replaced and as for the lady who rented it to me she had the personality of a nat

Joseph Burk 
Rating:
5.0

Customer did not leave a comment.

MICHELLE FORTUNE 
Rating:
5.0

I only needed the extra storage for a few months while moving but will use Kokopelli again if the need should arise

WALTER PHILLIPS  |  Overall Experience 
Rating:
5.0

Dear owner, I am Frank Jones and worked for you a few years ago and you recently sent me a offer to come back to work for you again. I was living in Washington State at the time and not available to accept the offer. I have moved back to the Kingman area and would love for another offer to work for Kokopelli Storage again. Please contact me to review options. Frank Jones 918-924-0468 Thank You for your reply

Frank Jones  |  Overall Experience 
Rating:
5.0

Very nice place for storage. And staff was very helpful

Estine Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Davies  |  Overall Experience 
Rating:
5.0

Restroom needs repair.

neil macdonald  |  Overall Experience 
Rating:
5.0

It was poorly designed.

Dee Glon  |  Overall Experience 
Rating:
5.0

We had this unit for a year and it mailbox for over a year. All our packages were handled with no incidents and our storage units were clean and dry! The manager is a very nice woman and knew us by our names and unit numbers, highly recommend!

Jennifer & Tom Phillips  |  Overall Experience 
Rating:
5.0

Very nice

Steve Ryder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Lancaster  |  Overall Experience 
Rating:
5.0

The drawback was the layout of the units. The slope of the ground dictated a too narrow road which was angled down on one side and the other was not flat but wavy. Hard to load unit and worse to unload. Otherwise all was good.

Jean Javier  |  Overall Experience 
Rating:
5.0

Criminals! DON't PAY IN ADVANCE!!! NO REFUNDS!! (read the fine print because they won't tell you upfront they will take your money and if you ask for one tell you "its in the contract". I paid 3 months in advance ( $450 cash) and never even entered the property or even looked at my unit because after 3 weeks of trying in vane to get someone to help me move my stuff from los angeles i decided to wait until summer . After i explained my situation i asked for a refund of the remaining 2 months but she told me NO REFUNDS SORRY! BAD BUSINESS !!

Ron Barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAWANDA LONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael & Kristie Poulson  |  Overall Experience 
Rating:
5.0

Had a great experience here- quick, efficient, accommodating. I would use again for future storage needs.

Jennifer Jeans  |  Overall Experience 
Rating:
5.0

Please forward my mail that is in my box as of this notice, as per my conversation with your employee this week. Due to the Covid restrictions and no longer having property in Golden Valley, AZ I will not likely be in the area again and certainly not on a long-term basis, unfortunately. Thank you again for your superior service and accessible facility. You are professional while being personable. I never felt like a # but like a person! Blessings in the new year and beyond. If I ever need your services I will be sure to contact you again. Ruth Smith

RUTH SMITH- CZERNIAK  |  Overall Experience 
Rating:
5.0

No other comments!

Vera Attebury  |  Overall Experience 
Rating:
5.0

Different storage unit! Sorry!!!!

Joelle Comeaux  |  Reservation 
Rating:
5.0

Very friendly and we rented an extra space and a mailbox!

Jennifer & Tom Phillips  |  Reservation 
Rating:
5.0

very friendly and helpful.

Billie Whitaker-Klein  |  Reservation 
Rating:
5.0

Great Service

Dean Arndt  |  Reservation 
Rating:
5.0

The lady there working what's awesome she was very cooperative and helpful the move-in was really smooth and I'm totally satisfied I recommend your place to anybody

Roy Neff  |  Reservation 
Rating:
5.0

Professional, courteous, and clean run facility that's easy to get to right off the hwy. Definitely has made my move to the Golden Valley area a lot less stressful. Thank you!!

Jay LaPointe  |  Reservation 
Rating:
5.0

I had to cancel the storage unit reservation so never really interacted much. What I did find was excellent customer service on the phone.

Keith Heitzman  |  Reservation 
Rating:
4.0

Staff was always very friendly and professional

MICHELLE VALENTINE  |  Overall Experience 
Rating:
1.0

I was with these guys for around 8 months, I never had a late payment one time. Yet that didn’t change them from putting locks on my unit 1 or 2 days before my payment was due.

JOE MARTIN  |  Overall Experience 
Rating:
5.0

Awesome place! I will definitely use them again if I need another storage unit or to rent a Uhaul! I'm very satisfied with them! 😀

DEANNE CHAPMAN  |  Overall Experience 
Rating:
3.0

ok

Privacy Request  |  First Impressions 
Rating:
1.0

too much hassle to cancel order

Privacy Request  |  First Impressions 
Rating:
1.0

difficult to cancel my order

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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