Customer Reviews for Kohlers Automotive Service
(U-Haul Neighborhood Dealer)

834 comentarios

5758 Darrow Rd   Hudson, OH 44236
(Rte 91 & Barlow)

(330) 650-0125

Horario

  • Mon–Fri
    7:30 a. m. - 3 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(330) 650-0125

5758 Darrow Rd
Hudson, OH 44236
(Rte 91 & Barlow)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7:30 a. m. - 3 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
4.0

Furniture pads I ordered were not available, which was frustrating. But the attendant at Kohlers was very helpful in offering alternatives

Dan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

This is a fantastic location! Convenient, well priced, and the owner is so kind! I highly recommend this for your moving needs!

Michelle K. 
Clasificación:
3.0

The lot every very small. So not a ton a room to park larger trucks.

Maria J. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAKESHI I. 
Clasificación:
4.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

Easy to find place, easy process. Thank you for the fuel being full! Makes it so much easier on a stressful day.

Jessica N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

Always an easy spot to drop off. I dropped after hours.

Bruce M. 
Clasificación:
5.0

My hitch was a little higher than the balance point of the dual axles of the trailer. It would be nice to know at what height the ball should be for easier hitching and unhitching of the trailer.

William M. 
Clasificación:
3.0

Trailer tires pretty worn -- should be replaced soon

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
4.0

We used the van we rented to deliver a large barbecue and other furniture to our son who lives in Chicago (about 6 hours' drive from here). The van was spacious, clean, and far more comfortable than I expected. I particularly appreciated that it was Bluetooth-enabled, allowing me to connect my phone for hands-free calling and music streaming. Unfortunately, their customer service was not comparably impressive. I rented the van for 4 days and 800 miles -- they determined that the most cost-effective way to price this out was to charge me their weekly rate (which includes 7 days and 750 miles). When I contacted them to ask if I could return the van 2 hours later than scheduled (i.e. 6:00 instead of 4:00 on the 4th day), I was told that they would charge me for that change. The charge was not significant, but the principle was galling. I had paid them the weekly rate, and quickly established that there was not another customer in line to use the van immediately after me. To my mind, the company put making an extra buck for no extra cost to them above accommodating a simple request that would have made my life more convenient. I had no problems, but if I had, this decision tells me that they would have gouged me for everything they possibly could. I will definitely think twice about renting from them again, despite the fact that I really enjoyed the equipment. Here's an example of concern: at the 24/7 pickup location where I picked up and returned the van, I went through a million checks to verify the condition of the van and my identity. That's all fine. BUT, it turns out that the van was not kept securely by UHaul, and major vandalism damage or theft could easily have been perpetrated by others (and given how they dealt with me, I'm sure they would have tried to hold me responsible for this). The lockbox where I got my key was a simple mechanical tumbler lock. Previous users didn't bother to scramble the numbers (as most renters would not), so I could have lifted the key simply by walking up to the box, clicking the combination ahead by one number (yes, my combination was just one greater than the last combination!), opening the box and driving away! Perhaps even worse, when another person returning his truck to the same location realized immediately after he dropped his keys into the key return that he had locked his personal car keys in the UHaul he was returning, we discovered that the key dropbox looked like it had a lock, but the actual lock mechanism was completely missing (i.e. the tab that rotates to secure the box closed or open it when you insert and turn the key was absent). So the "lockbox" was really just a shelf on which everyone set their keys. Now if this is how UHaul wants to protect their equipment, that would ordinarily be fine with me. But given how quick they were to seize the opportunity to gouge me for every last penny rather than maintain a warm and fuzzy relationship with their customer makes me worry about who they would try to hold liable for anything that happened as a result of their lax security!

Jeffrey J. 
Clasificación:
5.0

Mr. Kohler is always reliable and easy to work with. I have rented from him several times and have always had a very good experience.

Philip B. 
Clasificación:
5.0

Very nice. Professional service

Melanie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Customer service is excellent and prompt.

Lawrence O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joi J. 
Clasificación:
5.0

El cliente no dejó un comentario.

shauntel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R. 
Clasificación:
3.0

I am very disappointed with my overall experience. Mostly with uhaul corporate and not the small business I picked up the vehicle from. I was charged twice what the online reservation system quoted. I was redirected to another location after making reservation. The $50 vehicle guarantee is false. Very frustrating.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LDavid E. 
Clasificación:
5.0

Easy drop off and service. Every time.

Mike K. 
Clasificación:
4.0

Dropped it off on a sunday and used the app for the return.

Joseph A. 
Clasificación:
5.0

quick process, in and out with no issues.

DAOOD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaiden P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

I left the gas to the same 3/8 as when I picked it up but still got charged for 3 gallons of gas.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noriel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

Mr. Kohler was very helpful in assisting my in the rental of the U-Haul truck. He went above the call of duty, by calling me the morning of the rental to remind of his early closing. Mr. Kohler enjoy retirement. Thank you,

Trent T. 
Clasificación:
5.0

We have lived in Hudson since 1999 and this is always our go to for U-Haul rental needs. Thank oyou.

Bob B. 
Clasificación:
2.0

Not helpful. Vehicle not current. Windshield wipes in terrible condition. Very long rental process.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aims C. 
Clasificación:
5.0

I have rented from this location in the past and have always been satisfied with the rental truck and service.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis Z. 
Clasificación:
5.0

No nonsense easy in and out.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill J. 
Clasificación:
4.0

Make sure trucks are clean before renting. My sofa got something on it from the truck floor. The truck made a noise when driving. Still a good location. Friendly staff.

Angelia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
4.0

Nice guy. Ed

Thomas P. 
Clasificación:
5.0

Pickup was easy and quick. Truck was right outside and ready to go.

KENTLLEWELLYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Picked up and returned same day (he was closed when I returned it, he's not open on Sunday, but I only used it Saturday from 10:51AM to 7:50PM. All went well. Location owner was great to work with! Only problem I had was uhaul's website was down, but it was the last Saturday of the month. They should upgrade their servers. Other than that, easy rental. Took photos and video to save in case needed since the lot is open. Thanks UHAUL and location owner!

Duane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

murali P. 
Clasificación:
5.0

Longer hours of availability to meet customers needs

dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Great place

Kevin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hannah H. 
Clasificación:
5.0

My experience was easy and effortless picking up and dropping off the vehicle. Kohlers was convenient in every way and I am appreciative.

Laura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
4.0

Ninguno

JIM G. 
Clasificación:
5.0

One of the better experiences I have had lately. Would highly recommend Kohlers Automotive Service. The service was excellant. No wonder they have been doing this for 45 years and recognized by U-Haul for it. Thanks for the great service and minimal time it took to have the keys to my vehicle handed to me. A++++

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISRUSSELL L. 
Clasificación:
5.0

Nothing, everything was simple

CHERYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX C. 
Clasificación:
3.0

There were no signs suggesting that this place was a uhaul dealership and there were no trucks there either. I was debating on even leaving the key. I was also charged for fuel when I put the same amount that was in it back in. U haul in general seems to rip you off anyway they can .

Matthew F. 
Clasificación:
5.0

Clean, fast service. Highly recommend.

KURT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE K. 
Clasificación:
5.0

clean fast service

RAYMOND K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY C. 
Clasificación:
5.0

I was extremely satisfied with my experience

RAYMOND G. 
Clasificación:
1.0

Owner is generally unfriendly and even somewhat rude. He's yet to notify me of my final charge which is a very poor business practice.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie C. 
Clasificación:
5.0

Excelente

STACY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION C. 
Clasificación:
5.0

My experience was seamless. I highly recommend Kohlers.

SUSAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
3.0

We rented a trailer. It looked too small but we were able to get everything in. The one way to Connecticut from Cleveland was uneventful. Easy peezy.

Ronald T. 
Clasificación:
5.0

great service

chris Z. 
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