Customer Reviews for KNR Automotive Repair
(U-Haul Neighborhood Dealer)

777 reviews

20307 Bear Valley Rd   Apple Valley, CA 92308

(760) 240-6538

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(760) 240-6538

20307 Bear Valley Rd
Apple Valley, CA 92308

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service, best uhaul experience in the high desert

DAVID D. 
Rating:
1.0

I picked up truck with half tank, returned with more than half but was charged anyways. I also was told by my mother that they threatened to call police if I didn't return truck by 8am following day. I was informative to uhaul about the return date but still received unnecessary threats. I'll never do any renting of trucks from this business or shall I refer anyone to them. In fact I'll never rent from uhaul again. Very poor customer relations n will take my business elsewhere

BRENT M. 
Rating:
5.0

The whole experience was great with a last minute reservation. The attendant Jared was very personal and great with Customer Service.

ANTONIO R. 
Rating:
5.0

Absolutely one of the best experiences ever. Smooth easy in-and-out with a smile on there faces. Top notch service. Better than you get at the corporate office just down the street. Thank you.

SANDRO S. 
Rating:
5.0

Customer did not leave a comment.

GLENDA G. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

This is the only place I will rent a uhaul in the High Desert

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Super friendly and a lot of help. Will tell my friends were to go. Thank you

SCOT G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

change the system and get more people

ERIC R. 
Rating:
3.0

Not much. Small location, a bit crowded, but clean and fairly organized. Personnel were friendly and helpful. Would definitely use them again.

Jack F. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
4.0

Customer did not leave a comment.

NICOLE T. 
Rating:
5.0

Customer did not leave a comment.

TERRY F. 
Rating:
5.0

Very friendly and helpful!

JESSICA R. 
Rating:
4.0

Super easy check-out process with no lines. I was in an out within just a few minutes !

James B. 
Rating:
5.0

Customer did not leave a comment.

ALLA K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I originally reserved a van from a different location just up the road. My rental was reserved for 7:30 a.m. When I arrived the man told me the van was damaged and he wouldn't rent it to me; he sent me to KNR about a half mile away. KNR wasn't even open yet but the gentleman at KNR went out of his way to help me when he didn't have to. Apparently the first location didn't even transfer my reservation to KNR so when I arrived to KNR they didn't have anything in their system. Thank goodness he had what I originally reserved on the lot. So I was supremely disappointed in the first uhaul location that just passed me off, but the gentleman at KNR, went out of his way to help, even when his business was still closed. Props to KNR.

DINA M. 
Rating:
3.0

Truck was horribly dirty, broken sun visor kept blocking my view. Steering wheel was caked with dirt, had to pick up Lysol wipes to clean it off. Dashboard and interior was dusty and dirty. I was in a hurry else I would have refused truck.

JACQUELINE B. 
Rating:
5.0

Great team

WILLIAM B. 
Rating:
5.0

Perhaps offer a discount when one-way long-distance equipment is returned before the scheduled due date.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

ALLA K. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

The service was amazing. The gentleman was courteous and knowledgeable and a lot of help. He is an amazing representative for Your company. We will use him again.

JOHN M. 
Rating:
4.0

Joel was very helpful and friendly

SAMUEL S. 
Rating:
5.0

The help was outstanding

WILLIAM B. 
Rating:
5.0

Best customer service kind polite caring great place I could always rent from this place the other places I would not I rented one in Lompoc and the trailer was completely broken with this guy these guys are great

PETER C. 
Rating:
5.0

Customer did not leave a comment.

MAURICE S. 
Rating:
5.0

Excellent service Great customer service

MARY M. 
Rating:
5.0

The car hauler but the utility trailer 6x12 I rented to move stuff and had all the problem you could from causing a bad short and almost started a fire still need to have my truck sent in to made sure it's ok

PETER C. 
Rating:
3.0

Customer did not leave a comment.

FLOYD B. 
Rating:
5.0

Customer did not leave a comment.

NORA G. 
Rating:
5.0

Customer Service was Outstanding at this location!!! Thank You to the guy who helped me get on the road. Returning trailer using online check in after hours was a bit difficult but we managed eventually to get the app to recognize our “location” and it went easier from there. I would highly recommend.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
5.0

The guy who rented me the truck was polite and helpful. Same when I returned. All charges were correct. Positive experience.

David V. 
Rating:
5.0

This location always has a truck for me…if not on the lot they will get me one. It is always a pleasant and easy experience.

JOSHUA L. 
Rating:
5.0

Very friendly and efficient.

TERRY T. 
Rating:
5.0

The person who helped me has good customer service skills

JESUS J. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

KANDANCE P. 
Rating:
5.0

Great service. Most professional uhaul I've ever been too. Rental and return process was quick and easy

jason B. 
Rating:
5.0

Customer did not leave a comment.

CECILIA P. 
Rating:
5.0

All was great!

DANIEL G. 
Rating:
5.0

Rented here before. Always helpful and courteous.

IVAN D. 
Rating:
5.0

Amazing customer service, super friendly staff.

ROBIN G. 
Rating:
5.0

Good customer service

Samuel M. 
Rating:
4.0

I had a nice, smooth, and overall a good experience. The staff were polite & worked with me. Thank you.

MIRENDA H. 
Rating:
5.0

Customer did not leave a comment.

LAVERN M. 
Rating:
5.0

Friendly staff, straight to the point. I appreciated this.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

LEONELA R. 
Rating:
5.0

Can't think of anything, was a good experience.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

good

Yandong L. 
Rating:
3.0

They refused to allow us to park our car at the location during the rental period. We had to park a block away!!!

LEO M. 
Rating:
4.0

Customer did not leave a comment.

MAY A. 
Rating:
5.0

Best customer service I've ever had anywhere I've been to. They took care of me and made sure I had the equipment I needed even with my last minute plans. I highly recommend this place to anyone.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Everything was ready to go when we arrived, no waiting same on return! We were very satisfied. If we ever need anything from U-Haul would not hesitate to return to this location.

Donald F. 
Rating:
5.0

Great people 😀

BRIAN P. 
Rating:
5.0

Great service in and out

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

LEONELA R. 
Rating:
5.0

Nothing I can think of. Very customer oriented & helpful! Will be back. Beats renting a car right now. Way too expensive. And much closer to home. Especially when u can't count on being picked up anymore or brought home despite the hefty price hikes!!

BRYCE K. 
Rating:
5.0

Everything went smoothly. Was very pleased

RICHARD F. 
Rating:
4.0

Nice people.

MATTHEW M. 
Rating:
4.0

Very nice man.

ROSALIND B. 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
3.0

Limit the number of customers that can be inside the small rental office at one time. It appeared most of the work was done using a smart phone that could have been done outside. Only my husband and myself we wearing masks. The employees were not and neither wee other customers. I'm vaccinated, but have a compromised immune system. i was very uncomfortable, but needed to be in the room to hear because my husband is hard of hearing.

DANIEL B. 
Rating:
5.0

Everything was great!

Christina D. 
Rating:
5.0

Everyone that works at this uhaul spot are super friendly.

ROCHELLE S. 
Rating:
5.0

Reps were fast and efficient with both check in and returning…

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

CECILIA P. 
Rating:
5.0

David was professional, friendly. Great service.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Very very good and courteous

SUSAN P. 
Rating:
5.0

The guys went above and beyond and couldn't be nicer.

CATHY L. 
Rating:
3.0

The trailer had a strong odor of marijuana in it. The rental facility tried to cover up the smell with what he said was Pine-sol. I realize there's not much u-haul can do to prevent the use of the trailer for drug transport but u-haul dealers should clean the unit before re-issue

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

SAMER R. 
Rating:
5.0

They are always so friendly and kind. This is my number one spot I always go to when I need to rent a Uhaul. They do not need to do anything else they treat every customer with respect.

DANIELLE C. 
Rating:
4.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

This location has been my best experience ever with U-Haul the owner operator makes this whole experience so worthwhile

LYLE D. 
Rating:
5.0

Great Service, friendly people and went over & above to accommodate, even a last minute rental. Thanks!

RENE C. 
Rating:
5.0

Fast customer service and the guys are very nice!

JESSICA R. 
Rating:
5.0

Customer service was great and availability of the horse trailer was great!!

DARLENE L. 
Rating:
5.0

Keep renting my trailers or trucks from this location. No mistreatment, and very attentive.

INGRID M. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Everything was good keep up the good job 👍

JUANITO O. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

CECILIA P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
No reviews have been submitted for this location.

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