When I arrived at the location the U-Haul app was slow and it took a while to check-in. Once (20-30 minutes) I was checked-in the instructions were listed to go inside and collect the key. There were two signs around the U-Haul which specifically stated to not bother the staff at Knights Taxidermy as they are not employees of U-Haul. I had to wait an additional 10 minutes with a customer service rep. That rep contacted Knights Taxidermy, who eventually came out with a key (she was nice and apologetic). The cab smelled like stale cigarettes and alcohol. None of my pre-order items (moving pads and dolly) were in the back. I'm not sure if this is failing of Knights or U-Haul but this was a particularly frustrating event on top of a hectic moving day.
Ann C
Customer Reviews for Knights Taxidermy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Outstanding service, Jeff Norris provided professional, timely, responsive and friendly service an absolutely valuable asset to UHaul
paul SThere were only 6 blankets, otherwise was great. Found the app pick up cumbersome. It wouldnt let me start renting it after my reservation time started (I showed up 3 minutes after my reservation time), then had to be on the phone with customer service for 30 minutes to get my reservation adjusted so i could check in. Then upon truck drop off the app kept stalling and wouldnt actual confirm a return. Location was great, online check in/out is frustrating
Kali BYou guys were awesome!!!
Mike SAlyssa checked us in and out at Knights Taxidermy. She was fast and efficient. Super friendly. No delay whatsoever! We will definitely be back and try to go to that location!! Van was brand new !
Ruth jEasiest way to rent a uhaul truck. Will rent here again if needed.
Leigh CThey need to list on the website that it is self service only. I got there and was not ready to do everything online. The business online that you assume is doing the rentals does not have anything to do with the Uhauls. The trucks were great just didn't realize I needed to have an account set up and had to do license and contact verification when I arrived. Location is amazing and there is a gas station next door that makes filling up the truck super simple. I would rent again just wish I was aware of the self service before hand.
Timothy KMost important to me is customer service and this location was excellent. When I showed up they helped me with all the checkin requirements and when I returned they did the same thing (I was using the new application process). I highly recommend this location for your UHAUL services.
Elizabeth HA very pleasant experience and I will definitely rent from them again..
Mike pAlisa, was full of energy and smiles. Came out quickly and had an easy spot read for use to leave the trailer. Also gave my wife a quick tour of the taxidermy workshop. "Strange smell but very coo!l" It was a smooth and easy drop off
James C